Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal.

ISBN:

9780071444538

Titre:

Auteur:

Bacal, Robert.

Auteur personnel:

Bacal, Robert.

Informations de publication:

Madison., Wisconsin : McGraw-Hill/CWL Publishing Enterprises Book, 2005.

Description physique:

xv., 222 p. ; 21 cm.

Note générale:

On cover :'make every customer a satisfied customer!'

Terme sujet:

Business communication.

Customer service -- Handbooks, manuals, etc.

Problem solving.

Format:

Livres

Date de publication:

2005

WAIT_PUBINFO:

Madison., Wisconsin : McGraw-Hill/CWL Publishing Enterprises Book, 2005.

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Numéro de rayon	Type de documentation	Copier	Emplacement en rayon	Statut
658.812 BAC	Book	1	Standard shelving location	Recherche en cours... Inconnu

Tools for pleasing even the most demanding customersA satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them.Perfect Phrases for Customer Servicegets you quickly up and running with everything you need to keep customers happy and loyal, including: Clear explanations of the reasons for difficult customer behaviors Proven tools and techniques for successfully handling even the most cantankerous customers 101 dialogues and scripts organized according to types of difficult behaviors, usable as is or as part of a training program, and easily tailored to any industry and company cultureFor more information, visit www.customerservicezone.com

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