Front office skills : a practical approach / Vivienne O'Shannessy.

ISBN:

9780733988752

Titre:

Auteur:

O'Shannessy, Vivienne, 1962-

Auteur personnel:

O'Shannessy, Vivienne, 1962-

Informations de publication:

Frenchs Forest, N.S.W. : Pearson Education Australia, c2009.

Description physique:

v, 370 p. : ill. ; 25 cm.

Note générale:

Includes index.

Terme sujet:

Hotel front desk personnel -- Australia -- Textbooks.

Hospitality industry -- Australia -- Textbooks.

Hospitality industry -- Employees -- Training of.

Format:

Livres

Date de publication:

2009

WAIT_PUBINFO:

Frenchs Forest, N.S.W. : Pearson Education Australia, c2009.

Disponible:*

Numéro de rayon	Type de documentation	Copier	Emplacement en rayon	Statut
647.068 OSH	Not for loan	1	Standard shelving location	Recherche en cours... Inconnu
647.068 OSH	Book	2	Standard shelving location	Recherche en cours... Inconnu
647.068 OSH	Week loan	3	Standard shelving location	Recherche en cours... Inconnu
647.068 OSH	Week loan	4	Standard shelving location	Recherche en cours... Inconnu
647.068 OSH	Week loan	5	Standard shelving location	Recherche en cours... Inconnu

Front Office Skills: A practical approach covers all the essential skills a student needs to build a career in the front office of a commercial accommodation venue. It supports the delivery of units of competency from the SIT07 Tourism, Hospitality and Events Training Package. This book teaches students how to manage reservations and reception services, process financial transactions, conduct the night audit, perform office procedures and provide porter services among other essential skills. The book is written in a highly readable style with a logical and clear structure, taking students step-by-step through each chapter with self test questions along the way.

Disponible:*

Relié avec ces titres

Commandé

Résumé

Résumé