Résumé

The Australian travel agency has been fully revised by one of the most successful author teams in the travel industry-Joy Howard and Rob Harris.
Written in accordance with Certificate Ill in Tourism (Retail Travel Sales) THT 30298 and Certificate Ill (International Retail Travel Sales) THT 30398 this book has been extensively updated to incorporate Australian travel industry developments and course changes.
Other new features include: *Examples of automation and computerised reservation systems *Key terms at the beginning of each chapter for fast reference *'Real life' examples, cases and scenarios in each chapter to create a 'real world' focus *Chapter summaries for quick-and-easy reference-a great way to plan you revision! *Review activities at the end of each chapter to test your understanding *GST coverage *Glossary
This book is an essential part of your retail travel studies and it comes recommended to any person who just wants to learn more about how to set up a travel agency.