Human resource management for the hospitality industry / Michael J. Boella and Steven Goss-Turner.

ISBN:

9781138338883

Titre:

Auteur:

Boella, M. J. (Michael John), author.

Auteur personnel:

Boella, M. J. (Michael John), author.

Titre uniforme:

Human resources management in the hospitality industry

Édition:

Tenth edition.

Description physique:

550 pages : 25 cm.

Note générale:

New edition of: Human resources management in the hospitality industry / Michael J. Boella, Steven Goss-Turner. 8th ed. 2005, from an earlier work by Vincent H. Eade.

Terme sujet:

Hospitality industry -- Personnel management.

Auteur ajouté:

Goss-Turner, Steven,

Format:

Livres

Date de publication:

2019

WAIT_PUBINFO:

Abingdon, Oxon :

Routledge,

2019.

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Human Resource Management in the Hospitality Industry: A Guide to Best Practicetakes a 'process' approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment.

Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways:

Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the 'gig' economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work. Five new chapters on: organizational culture, modern labour markets, emotions and well-being, careers in hospitality, and digital HRM. New international case studies throughout to explore key issues and show real-life applications of HRM in the hospitality industry.

Written in a user-friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

Notes de l'auteur

Michael J. Boella is Faculty Fellow at the University of Brighton and specialized in teaching and writing on the subjects of Human Resource Management and Law.
Steven Goss-Turner is Honorary Research Fellow, and formerly Head of Operations and Partnerships, at the School of Sport and Service Management at the University of Brighton.

Table des matières

Michael Hirst OBEConor SheehanIoannis PantelidisMaria Gebbels

List of figures	p. xi
List of tables	p. xv
About the authors	p. xvii
Foreword	p. xix
Preface	p. xxi
Special preface to the 10th edition	p. xxiii
Part 1 The hospitality industry HRM context	p. 1
1 Background to the industry's workforce	p. 3
2 The human resource management (HRM) concept	p. 21
3 Organizational culture	p. 45
Part 2 Effectively resourcing the hospitality organization	p. 59
4 Modern labour markets	p. 61
5 Job design	p. 73
6 Recruitment	p. 93
7 Employer branding	p. 117
8 Selection	p. 127
9 Appointment and induction	p. 145
Part 3 Developing the human resource	p. 161
10 Performance management and appraisal	p. 163
11 Training	p. 183
12 Management development: talent management	p. 201
13 Emotions and well-being at work	p. 217
Part 4 Rewards and remuneration	p. 243
14 Reward systems	p. 245
15 Job evaluation	p. 259
16 Incentives	p. 269
17 Employee benefits	p. 279
Part 5 The employment relationship	p. 289
18 Labour turnover and workforce stability	p. 291
19 Employee relations	p. 307
20 Employment law	p. 319
21 Digital human resource management	p. 337
22 Productivity	p. 353
Part 6 HRM and hospitality: contemporary issues	p. 365
23 Organizing human resources	p. 367
24 Managing hospitality people	p. 385
25 Managing in the international context	p. 407
26 HRM and multi-site hospitality operations	p. 423
27 Customer care and service quality	p. 437
28 Business ethics	p. 447
29 Career paths in hospitality	p. 459
Appendices
A Lux Motels case study	p. 477
B GastroPubs, Restaurants & Bars plc case study	p. 487
C Red Carnation Hotel Collection case study	p. 495
D Pan Pacific Hotels and Resorts case study	p. 507
E Staff training: a responsibility for all	p. 515
F Resources and organizations: links	p. 533
Author index	p. 535
Subject index	p. 541

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Table des matières