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Telephone courtesy & customer service [electronic resource] : be your company's lifeline to customers / Lloyd C. Finch.
ISBN:
9781426031243
Titre:
Telephone courtesy & customer service [electronic resource] : be your company's lifeline to customers / Lloyd C. Finch.
Auteur:
Finch, Lloyd C.
Auteur personnel:
Édition:
4th ed.
Informations de publication:
[Rochester, N.Y.] : Axzo Press, ©2009.
Description physique:
1 online resource (ii, 114 pages) : illustrations.
Série:
A Crisp Fifty-Minute series book
Contenu:
Quality customer service -- Basic telephone skills -- Professional telephone skills -- Understanding customers -- What customers want and the role of attitude.
Note locale:
eBooks on EBSCOhost
Format:
Ressources électroniques
Accès électronique:
Click here to view
Date de publication:
2009
WAIT_PUBINFO:
[Rochester, N.Y.] : Axzo Press, ©2009.