Résumé

Second edition of a guide containing information for new trainers on how to plan and start training and how to estimate returns on training. Explores a variety of techniques and emphasises the need for involving the trainee in setting the goals and actively participating in the training. This edition includes information about new tools such as teleconferencing, video conferencing and computer-assisted learning. Includes a glossary and an index. The author has been involved in training for many years and has written seven books on the subject.