Résumé

This ebook on contemporary hospitality research addresses key issues and challenges in the hospitality and tourism field. Written by leading scholars in the hospitality and tourism field to contribute it: addresses productivity, quality and relationship marketing in service operations; explains and synthesizes major services operations research foci from the past century; presents a critical review of the human resources management (HRM) research in the generic HRM and the hospitality fields; evaluates the evolution of hospitality marketing research over the last 25 years and illustrates how the research paradigms changed over time in hospitality marketing relative to mainstream marketing; evaluates the progress of information and communication technology (ICT) research based on a critical review of articles published in tourism and hospitality journals between 2009 and 2013; presents a critical overview of hospitality finance/accounting (HFA) research; reviews the hospitality and tourism strategy literature to identify trends related to key topical areas of research; and identifies the most critical antecedents of destination loyalty formation and to develop a series of propositions for the relationships among the antecedents of loyalty formation and their direct and indirect impacts on loyalty formation.