Numéro de rayon préféré
647.94068 CTH
Date de publication
2010
Résumé
The Front Office Operations syllabus introduces you to the systems and procedures required for Front Office Operations. It provides an overview of the functions and supervisory aspects of the front office department. You will develop knowledge and skills in departmental procedures as well as understanding the key legislation. The syllabus includes key areas such as reservations procedures, check in and check out procedures, guest accounting and yield management reports, security and safety issues and guest services and communications.The Study Guide, which has been reviewed and endorsed by CTH
Format :
Livres
Pertinence:
155134.7031
par
Bardi, James A., 1947-
Numéro de rayon préféré
647.94068 BAR
Date de publication
2011
Résumé
"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"--
Format :
Livres
Pertinence:
143741.4375
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par
Bardi, James A., 1947-
Numéro de rayon préféré
647.94068 BAR
Date de publication
2007
Résumé
"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office." "Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management."--BOOK JACKET.
Format :
Livres
Table of contents http://www.loc.gov/catdir/toc/ecip064/2005033575.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005033575-d.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005033575-d.html
Pertinence:
143741.3906
par
O'Shannessy, Vivienne, 1962-
Numéro de rayon préféré
647.068 OSH
Date de publication
2009
Résumé
"A practical guide to front office skills and services in the hospitality industry. Complies with the Hospitality, Tourism and Events Industry Competency Standards"--Provided by publisher.
Format :
Livres
Pertinence:
126772.4375
par
Kasavana, Michael L., 1947-
Numéro de rayon préféré
647.94 KAS
Date de publication
2009
Format :
Livres
Pertinence:
120268.5781
Numéro de rayon préféré
647.94 HOT
Date de publication
2009
Format :
Livres
Pertinence:
98116.0938
par
Nash, Ron, 1949-
Numéro de rayon préféré
371.207 22
Date de publication
2011
Résumé
"Harness the Power of Reflections aims to get students engaged and passionate about their own learning by first getting teachers and administrators involved in a continuous-improvement professional development program. Going beyond the classroom and into the offices of school personnel, this book stresses the importance of each educator's own continuous-improvement journey as a means of best serving the needs of students. This book provides a framework for evaluating a school organization and processes a school can implement in order to foster organizational dedication to ongoing, schoolwide improvement"--Provided by publisher.
Format :
Ressources électroniques
Pertinence:
87259.2656
par
Scales, Pat.
Numéro de rayon préféré
025.213 22
Date de publication
2009
Format :
Ressources électroniques
Pertinence:
79311.7813
par
Jones, Barbara M. (Barbara Minette), 1946-
Numéro de rayon préféré
027.70973 22
Date de publication
2009
Format :
Ressources électroniques
Pertinence:
79306.3203
par
Perry, Lewis.
Numéro de rayon préféré
XX(158123.1)
Date de publication
2008
Format :
Ressources électroniques
Pertinence:
0.2132
par
Pieslak, Jonathan R.
Numéro de rayon préféré
956.704438 22
Date de publication
2009
Résumé
Though a part of American soldiers' lives since the Revolutionary War, by World War II music could be broadcast to the front. Today it accompanies soldiers from the recruiting office to the battlefield. For this book, Jonathan Pieslak interviewed returning veterans to learn about the place of music in the Iraq War and in contemporary American military culture in general. Pieslak describes how American soldiers hear, share, use, and produce music both on and off duty. He studies the role of music from recr.
Format :
Ressources électroniques
Pertinence:
0.1361
par
Bajger, Christopher.
Numéro de rayon préféré
910.3 23
Date de publication
2011
Résumé
Get your hands on the brand-new "Eight-language tourism dictionary". The topics in the book are treated in eight languages-English, German, French, Spanish, Italian, Polish, Czech and Slovak. This book includes all the most useful word phrases and sentences a tourist will need for a variety of situations. We believe that everyone can appreciate the value of being able to communicate in other languages and uncover the beauty of the words and phrases which emerge from everyday life. The reader ...
Format :
Ressources électroniques
Pertinence:
0.1270
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