Please your guests : a business guide for small hotels, B&B's, guesthouses & farmhouses / Roy Hayter & Annette Allmark.

ISBN:

9780333751138

Titre:

Auteur:

Hayter, Roy.

Auteur personnel:

Hayter, Roy.

Informations de publication:

Basingstoke : Macmillan, 1998.

Description physique:

60 p. : ill. ; 25 cm.

Note générale:

Includes index.

Terme sujet:

Hospitality industry -- Great Britain -- Management.

Auteur ajouté:

Allmark, Annette.

Auteur d'entreprise ajouté:

Hospitality Training Foundation.

Format:

Livres

Date de publication:

1998

WAIT_PUBINFO:

Basingstoke : Macmillan, 1998.

Disponible:*

Numéro de rayon	Type de documentation	Copier	Emplacement en rayon	Statut
647.94068 HAY	Book	1	Standard shelving location	Recherche en cours... Inconnu

This is a business guide for anyone running a small hotel, inn, guesthouse, B&B or farmhouse. The book should help proprieters with guests, by following each stage from enquiry, booking and arrival, through to goodbyes, and identifying how to please guests and so encourage them to make a return visit. Advice is given on avoiding pitfalls, handling the complainers, the difficult and the troublemakers.

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