Introduction to the hospitality industry / Clayton W. Barrows, Tom Powers, Dennis Reynolds.

ISBN:

9780470399163

Titre:

Auteur:

Barrows, Clayton W., author.

Auteur personnel:

Barrows, Clayton W., author.

Édition:

8th ed.

Informations de publication:

Hoboken, N.J. : Wiley, c2012.

Description physique:

xxii, 552 p. : col. ill. ; 23 cm.

Note générale:

Includes index.

Previous ed.: 2009.

Contenu:

1: Perspectives on careers in hospitality -- The hospitality industry and you -- Forces affecting growth and change in the hospitality industry -- 2: Food service -- The restaurant business -- Restaurant operations -- Restaurant industry organization: chain, independent, or franchise? -- Competitive forces in food service -- On-site food service -- Issues facing food service -- 3: Lodging -- Lodging: meeting guest needs -- Hotel and lodging operations -- Forces shaping the hotel business -- Competition in the lodging business -- 4: Travel and tourism -- Tourism: front and center -- Destinations: tourism generators -- 5: Hospitality as a service industry -- The role of service in the hospitality industry.

Terme sujet:

Hospitality industry -- Management.

Auteur ajouté:

Powers, Thomas F.,

Reynolds, Dennis E.,

Format:

Livres

Date de publication:

2012

WAIT_PUBINFO:

Hoboken, N.J. : Wiley, c2012.

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Résumé

Readers preparing to work in hospitality will enter a field that is quickly evolving. The rise of the global economy, ecotourism, internet commerce, and changing consumer demands are just some of the factors they will be dealing with in this exciting and dynamic industry. This new edition gives readers the foundation they need to thrive in today's hospitality industry, covering everything from finance to operational issues. The Eighth Edition of Introduction to the Hospitality Industry features both historical perspectives and discussions of new trends in a variety of sectors of the hospitality business, including food service, lodging, and tourism.

Additional international examples of hospitality and tourism operations have been included throughout the text. This book covers all the latest trends, challenges, and opportunities in the hospitality industry. Readers will have a strong overview of the industry, where it fits into the broader world, the major issues and challenges in the field, and the many possible career paths that await them.

Notes de l'auteur

Clayton W. Barrows is Professor of Hospitality Management at the University of New Hampshire.

Tom Powers is Professor Emeritus at the School of Hospitality and Tourism Management at the University of Guelph in Ontario, Canada.