par
Zemke, Ron.
Numéro de rayon préféré
658.812 21
Date de publication
2003
Format :
Ressources électroniques
Pertinence:
0.1066
par
Zemke, Ron.
Numéro de rayon préféré
658.81207 22
Date de publication
2001
Résumé
Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: See things from the customer's point of view Meet customer expectations and satisfy their needs Create.
Format :
Ressources électroniques
Pertinence:
0.0737
Voir d’autres résultats de recherche
par
Miller, William, 1955-
Numéro de rayon préféré
658.872 22
Date de publication
2005
Résumé
Another "knockout" in the grand tradition of Knock Your Socks Off Service!
Format :
Ressources électroniques
Pertinence:
0.0657
par
Bell, Chip R.
Numéro de rayon préféré
658.812 BEL
Date de publication
2013
Résumé
The bestselling customer service management book-updated with fresh examples, new tools, and the latest, cutting-edge ideas.
Format :
Ressources électroniques
Pertinence:
0.0539
par
Bell, Chip R.
Numéro de rayon préféré
658.812 22
Date de publication
2007
Résumé
In today's high-speed economy, the organizations that come out on top are those that service customers best. Serve customers ""about as good as anybody else"" and you wont be serving them for long! Serve them with distinction, and they will be customers for life. Today's customer demands service that is above the norm ... service that makes its mark in their minds and hearts. The 2nd edition of ""Managing Knock Your Socks Off Service"" has been revamped with new examples, new stories, new research and new chapters to share with readers how they can successfully create world-class service in the.
Format :
Ressources électroniques
Pertinence:
0.0495
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