The book addresses topics such as tourism education and its development in the latter part of the twentieth century, taking "tourism" to be a broader field than "hospitality.".

Farmers have always needed to go out and poison, trap and shoot foxes to keep their numbers down, but now Australian scientists have come up with a more effective and humane solution, by developing a contraceptive vaccine to control pest populations, including foxes, rabbits and mice. Zoologist Michael Archer says harvesting is the only way to ensure that kangaroos survive. It's important to put an economic value on kangaroos and not treat them as pests to be culled. In this way the populations are monitored and managed and protected from demise. Attempting to clone the Tasmanian Tiger, scientists are trying to use DNA from a preserved specimen to bring the thylocene back from extinction.

Almost all managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the know-how and sensitivity to address such situations. This course introduces counselling techniques and active listening for managers. Chapter 1: Setting the Scene for Counselling. Includes setting the scene for counselling, setting up the meeting in advance, and how to provide a private, unhurried and confidential experience. Chapter 2: A Counselling Meeting. Learn how to encourage them to talk through their problems, the importance of not imposing solutions, and the need to set a review date. Chapter 3: Active Listening. The key elements covered include maintaining attention, the use of positive body language, how to use reflective listening techniques, and how to summarise.

A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found. Making the right choice means knowing the budget was spent well, a valuable asset has been acquired and that colleagues will be motivated by the new team member. However, some get the costly decision wrong by making common mistakes. Chapter 1: Listening to the Candidate. When interviewing a candidate ensure you put them at ease and encourage them to talk. Chapter 2: Probing in Interviews. When probing in interviews make sure you keep control, and don't be afraid to ask the awkward questions.