par
Pain, Jean.
Numéro de rayon préféré
616.8914 22
Date de publication
2009
Format :
Ressources électroniques
Pertinence:
33107.0273
par
McIntosh, Perry.
Numéro de rayon préféré
658.45 23
Date de publication
2008
Résumé
Effective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a prerequisite for advancement in most fields and are key to exercising influence both within and beyond the work group. This edition retains the subject matter strengths of the previous version and augments them with content that reflects new understandings of interpersonal communications, new communication technologies, and new organizational practices that include wider spans of management control, greater employee empowerment, geographi.
Format :
Ressources électroniques
Pertinence:
537.5463
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par
Abrams, Hesha, author.
Numéro de rayon préféré
303.69 23ENG20220328
Date de publication
2022
Résumé
"In this book, readers will learn how to diffuse conflict by tapping into tools that will help them identify personalized solutions for every problem. Conflict can be destructive. Thousands of years of history have shown that human beings have always struggled to resolve disputes calmly and nonviolently. Now our society has less respect for its institutions and authority figures than ever because most people don't know how to lead out of a conflict stalemate. But, says Hesha Abrams, it doesn't have to be this way. Holding the Calm is the ultimate guide to help mediators of all kinds develop workable, immediate conflict management skills to approach workplace issues, lawsuits, marriage disputes, and everyday arguments. It is chock full of tools and techniques designed to facilitate civilized discussions involving drastically opposing viewpoints. The book's short chapters are written in an easy, accessible format to impart rich skills, anecdotes, and lessons that will arm leaders with the best approaches to conflict. This book teaches readers how to pick the right solution for the right situation-like when to turn lemons into lemonade and when to reach for the tequila and salt. Reading group discussion guide available in book"--
Format :
Ressources électroniques
Pertinence:
2.0567
par
Murphy, Jim, 1944-
Numéro de rayon préféré
658.4053 MUR
Date de publication
1994
Format :
Livres
Pertinence:
1.6852
par
Back, Ken.
Numéro de rayon préféré
158.26 BAC
Date de publication
1999
Format :
Livres
Pertinence:
1.3826
par
Ford, Jeffrey (Jeffrey D.)
Numéro de rayon préféré
658.45 22
Date de publication
2009
Résumé
Annotation This book shows managers and employees how to use the right conversation at the right time, plan and start each conversation well, and finish each conversation effectively.
Format :
Ressources électroniques
Pertinence:
1.3095
par
Chambers, Harry (Harry E.)
Numéro de rayon préféré
658.4 22
Date de publication
2004
Résumé
Shows that micromanagement can be objectively identified and successfully resisted both by those who inflict it and by those who are its victims. This book describes five defining traits of micromanagers including: placing their own self interest above everything else; controlling and manipulating time; and requiring elaborate approval processes.
Format :
Ressources électroniques
Pertinence:
1.3090
Numéro de rayon préféré
TR DVD 658.3145 CON
Date de publication
2002
Résumé
Youth (and adults) face interpersonal conflicts on a regular basis; it's a part of our human existence. The resolution steps captured in this presentation are easy to apply to most school/work/ family situations.
Format :
Autre
Pertinence:
1.1535
par
Lewis, David, 1942-
Numéro de rayon préféré
658.45 LEW
Date de publication
1996
Format :
Livres
Pertinence:
0.9299
par
Scott, Gini Graham.
Numéro de rayon préféré
650.13 22
Date de publication
2006
Résumé
The sad fact is that the majority of people in the workforce have a less than perfect relationship with their supervisor and many of them consider themselves to be working for "a bad boss". But what can they do about it, short of leaving their job? "A Survival Guide for Working with Bad Bosses" gives readers all the guidance they so desperately need not just to survive, but thrive while reporting to someone incompetent, mean, unethical, or even worse.
Format :
Ressources électroniques
Pertinence:
0.8283
par
Waldron, Dr. Vincent R.
Numéro de rayon préféré
650.13
Date de publication
2010
Résumé
This book focuses on the types of risky interactions that threaten identities, relationships, and sometimes careers, including voicing dissent, repairing broken relationships, managing privacy, responding to harassment, offering criticism, and communicating emotion. Each chapter is grounded in real-life organizational scenarios, includes recent research, applies a standard theoretical framework, and illustrates a full range of communicative tactics and discourse practices. Throughout the book, authors Vincent R. Waldron and Jeffrey W. Kassing provide examples to spur thinking, raise questions.
Format :
Ressources électroniques
Pertinence:
0.8084
par
DuBrin, Andrew J., author.
Numéro de rayon préféré
658.3 DUB
Date de publication
2015
Résumé
Focusing on todays work environment, the book takes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment.
Format :
Livres
Pertinence:
0.7949
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