par
O'Brien, Kerry.
Numéro de rayon préféré
TR DVD 658.3145 TRU
Date de publication
1995 1994
Résumé
Part 8 of a 13 part series that looks at management issues. Conflict in organisations can be positive or negative. Managers should aim to resolve conflict and develop effective negotiation skills. Shows how to deal with interpersonal conflict in the workplace.
Format :
Autre
Pertinence:
2.7259
par
Pantry, Sheila.
Numéro de rayon préféré
023.9 22
Date de publication
2007
Résumé
"This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--Jacket.
Format :
Ressources électroniques
Pertinence:
1.9377
Voir d’autres résultats de recherche
Numéro de rayon préféré
TR DVD 658.3145 MED
Date de publication
1992
Résumé
A step-by-step method for resolving disputes, personality clashes and other conflicts.
Format :
Autre
Pertinence:
1.7231
par
Dana, Daniel.
Numéro de rayon préféré
658.4053 DAN
Date de publication
2001
Format :
Livres
Table of contents http://www.loc.gov/catdir/toc/mh021/00065383.html
Publisher description http://www.loc.gov/catdir/description/mh021/00065383.html
Publisher description http://www.loc.gov/catdir/description/mh021/00065383.html
Pertinence:
1.6085
par
Scott, Gini Graham.
Numéro de rayon préféré
650.13 22
Date de publication
2004
Format :
Ressources électroniques
Pertinence:
1.5376
Numéro de rayon préféré
TR DVD 658.3145 CON
Date de publication
2002
Résumé
Youth (and adults) face interpersonal conflicts on a regular basis; it's a part of our human existence. The resolution steps captured in this presentation are easy to apply to most school/work/ family situations.
Format :
Autre
Pertinence:
1.1535
par
Hart, Lois Borland.
Numéro de rayon préféré
303.69 22
Date de publication
1999
Résumé
Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing (and escalating), and apply conflict resolution techniques. By mastering these skills managers will be able to better serve their employees, helping them to navigate through interpersonal conflicts and maintain workplace productivity.
Format :
Ressources électroniques
Pertinence:
1.1407
par
Scott, Gini Graham.
Numéro de rayon préféré
650.13 22
Date de publication
2006
Résumé
The sad fact is that the majority of people in the workforce have a less than perfect relationship with their supervisor and many of them consider themselves to be working for "a bad boss". But what can they do about it, short of leaving their job? "A Survival Guide for Working with Bad Bosses" gives readers all the guidance they so desperately need not just to survive, but thrive while reporting to someone incompetent, mean, unethical, or even worse.
Format :
Ressources électroniques
Pertinence:
0.8283
par
Jull, Marnie, author.
Numéro de rayon préféré
303.6 23
Date de publication
2022
Résumé
"Interpersonal arguments carry the potential for defensiveness and hostility, making them enormously distressing and difficult to understand. An Anatomy of Everyday Arguments examines the structure and dynamics of conflict to find new ways forward. Marnie Jull analyzes four personal stories through the lens of the Insight approach, an innovative way to decipher and reshape the direction of everyday conflicts that draws from the theories of Bernard Lonergan. Jull dissects arguments that range from a quarrel about chores to a high-stakes organizational impasse, exploring the internal process of decision-making that shapes conflict behaviour within complex social contexts. Without dismissing the importance of responsible conflict, the Insight approach encourages people in the heat of an argument to engage less rashly with threat. Jull's entertaining storytelling and meticulous analysis integrate findings from sociology, conflict resolution, interpersonal communication, psychology, facilitation, ethnography, anthropology, and qualitative research methodology. At a time of increasingly polarized global debate, the Insight approach lays the groundwork for new possibilities to emerge. An innovative work, An Anatomy of Everyday Arguments brings new theoretical work on conflict and change to life and demonstrates its practical applications."--
Format :
Ressources électroniques
Pertinence:
0.6261
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