par
Seidel, Paul.
Numéro de rayon préféré
TR DVD 380.14591 UPS
Date de publication
2008
Résumé
"The key to a successful, growing business is the ability of staff to successfully upsell products and services. But how do we do this? In this program we define a product, ask how a service differs from a product, examine the marketing concept and go through the process of upselling to add value and training staff to upsell. A valuable look at getting the most from products and services in this vital industry"--Container.
Format :
Autre
Pertinence:
60140.3359
par
Hayward, Nick.
Numéro de rayon préféré
TR DVD 338.47919436 WOR
Date de publication
2008
Résumé
"Large resorts are very popular forms of tourism. Whether it be to relax on a beach, ski the snowfields or merely take a break from everyday life, resorts encompass a wide range of activities and services including accommodation, entertainment, meals and drink service. Each element of a resort is reliant upon the success of another element therefore effective organisational management is crucial to ensuring the resort can create an experience the guest is seeking, In this program we take an expert overview of the elements of successfully working in a resort."--Container.
Format :
Autre
Pertinence:
0.0833
Voir d’autres résultats de recherche
par
Baricevic, Thomas.
Numéro de rayon préféré
TR DVD 338.4791 AUS
Date de publication
2008
Résumé
"Tourism is one of Australia?s key industries, contributing billions of dollars to our economy every year. In this program we take a look at the basic structure and make up of this vital area. We?ll examine the value of tourism in Australia; sources of international tourists and why they visit; international visitor types; where tourists visit in Australia; preferred tourist activities; and the challenges facing the industry now and in the future. Featuring expert input from Tourism Australia, this is an informative, up-to-date overview of our dynamic tourist industry." -- container.
Format :
Autre
Pertinence:
67237.5000
par
Collins, Cath.
Numéro de rayon préféré
TR DVD 338.479194 WHE
Date de publication
2007
Résumé
"Tourism is a major economic force in Australia. It generates immense economic benefits and significant employment for communities but it can also have a severe negative impact when environmental and social considerations are not carefully planned for. To ensure a balanced and healthy sustainability, rigorous planning, development and management needs to occur. This program explores what those processes are and how they take account of many stakeholders. Featuring interviews with some of Australia's foremost tourism experts, this is an absorbing, richly illustrated and up-to-date examination of the issues vital to this powerful industry. Ideal as a foundation program for TAFE and tertiary students." -- container.
Format :
Autre
Archived advertisement online "So where the bloody hell are you?" http://nla.gov.au/nla.arc-56943
Pertinence:
54901.1523
par
Garner, Simon.
Numéro de rayon préféré
TR DVD 338.4791 HAV
Date de publication
2002
Résumé
Covers the competencies in the module THHCOR01A - Working with colleagues and customers. Key areas include: communication in the workplace; providing assistance to customers; maintaining personal presentation standards and working as a team.
Format :
Autre
Pertinence:
49105.0391
par
Ashton, Philip.
Numéro de rayon préféré
TR DVD 338.4791945 SLE
Date de publication
1999
Résumé
Program examines the reasons for the recent boom in tourist numbers in the central Victorian town of Daylesford, along with the effects of this tourism.
Format :
Autre
Pertinence:
49105.6328
par
Maloney, Noel.
Numéro de rayon préféré
TR DVD 338.479194 DEA
Date de publication
1998
Résumé
This program looks at the four major tourist groups to Australia (Japanese, Germans, Chinese and Americans), and aims to improve the viewer's understanding of the differences between these cultures and Australian culture. Included are interviews with senior hotel staff, tourists and people in tour companies and restaurants.
Format :
Autre
Pertinence:
47545.0039
par
Bate, Natalie.
Numéro de rayon préféré
DVD 959.86 DON
Date de publication
1993
Résumé
Looks at the history of Bali, including the commercialisation of its culture, tourism & the impact of Western influences upon such things as education. Examines the role played by tourism as an agent of change & questions the inevitability of change.
Format :
Autre
Pertinence:
1.1913
par
Video Education Australasia.
Numéro de rayon préféré
TR DVD 338.479194 OUR
Date de publication
1992
Résumé
Discusses the importance of international tourism to the Australian economy, by demonstrating the success of Sovereign Hill, the goldrush theme park at Ballarat.
Format :
Autre
Pertinence:
0.1861
Limiter les résultats de recherche
Affiner par :