par
Firth, Miriam.
Numéro de rayon préféré
338.4791 FIR
Date de publication
2020
Résumé
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.
Format :
Ressources électroniques
Pertinence:
63391.9336
par
Cai, Liping A., editor.
Numéro de rayon préféré
658.812 QUA
Date de publication
2018
Résumé
This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors.
Format :
Ressources électroniques
Pertinence:
50825.3516
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3.
par
Hudson, Simon
Numéro de rayon préféré
647.94068 HUD
Date de publication
2012
Résumé
Provides the 'whys' and 'hows'of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more.
Format :
Ressources électroniques
Pertinence:
54900.1797
par
Perlitz, Lee, author.
Numéro de rayon préféré
338.4791 PER
Date de publication
2001 1999 1998 1997 1996
Format :
Livres
Pertinence:
54899.3906
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