par
Braham, Bruce
Numéro de rayon préféré
647.94068 BRA
Date de publication
1985
Format :
Livres
Pertinence:
219563.7188
Numéro de rayon préféré
ARC 647.94068 FRO
Date de publication
1967
Format :
Livres
Pertinence:
190000.7656
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Numéro de rayon préféré
647.94068 CTH
Date de publication
2010
Résumé
The Front Office Operations syllabus introduces you to the systems and procedures required for Front Office Operations. It provides an overview of the functions and supervisory aspects of the front office department. You will develop knowledge and skills in departmental procedures as well as understanding the key legislation. The syllabus includes key areas such as reservations procedures, check in and check out procedures, guest accounting and yield management reports, security and safety issues and guest services and communications.The Study Guide, which has been reviewed and endorsed by CTH
Format :
Livres
Pertinence:
155134.7031
par
Renner, Peter Franz, 1943-
Numéro de rayon préféré
647.94068 REN
Date de publication
1993 1989
Format :
Livres
Pertinence:
143741.5781
par
Bardi, James A., 1947-
Numéro de rayon préféré
647.94068 BAR
Date de publication
1990
Format :
Livres
Pertinence:
143741.5313
par
Bardi, James A., 1947-
Numéro de rayon préféré
647.94068 BAR
Date de publication
2003
Format :
Livres
Table of contents http://www.loc.gov/catdir/toc/wiley022/2002024087.html
Pertinence:
143741.5156
par
Bardi, James A., 1947-
Numéro de rayon préféré
647.94068 BAR
Date de publication
1996
Format :
Livres
Pertinence:
143741.4688
par
Bardi, James A., 1947-
Numéro de rayon préféré
647.94068 BAR
Date de publication
2011
Résumé
"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"--
Format :
Livres
Pertinence:
143741.4375
par
Bardi, James A., 1947-
Numéro de rayon préféré
647.94068 BAR
Date de publication
2007
Résumé
"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office." "Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management."--BOOK JACKET.
Format :
Livres
Table of contents http://www.loc.gov/catdir/toc/ecip064/2005033575.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005033575-d.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005033575-d.html
Pertinence:
143741.3906
par
Renner, Peter Franz, 1943-
Numéro de rayon préféré
647.94068 REN
Date de publication
1989
Format :
Livres
Pertinence:
134460.5156
par
William Angliss Institute of TAFE.
Numéro de rayon préféré
DVD 647.940068 FRO
Date de publication
2005
Résumé
This program covers topics such as taking and maintaining reservations, guaranteed and non-guaranteed reservations, changing and cancelling reservations, product knowledge, selling and up-selling, potential reservations problems, handling complaints and more.
Format :
Autre
Pertinence:
134456.0938
par
Dix , Colin
Numéro de rayon préféré
647.94 DIX
Date de publication
1988
Format :
Livres
Pertinence:
126781.7656
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