par
Media, IRB.
Numéro de rayon préféré
658.81200000000001
Date de publication
2022
Format :
Ressources électroniques
Pertinence:
0.9478
par
Firth, Miriam.
Numéro de rayon préféré
338.4791 FIR
Date de publication
2020
Résumé
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.
Format :
Ressources électroniques
Pertinence:
0.0737
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par
Schulze, Horst.
Numéro de rayon préféré
658.3
Date de publication
2019
Résumé
In Excellence Wins, cofounder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary and disruptive principles that have produced immense global successes over the course of his still prolific fifty-year career.
Format :
Ressources électroniques
Pertinence:
0.0657
par
Toporek, Adam
Numéro de rayon préféré
658.812 TOP
Date de publication
2015
Résumé
On the front lines of customer service, every day presents new and unexpected challenges-and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help.Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve.
Format :
Ressources électroniques
Pertinence:
1.3158
par
Osterwalder, Alexander.
Numéro de rayon préféré
658.812
Date de publication
2015
Résumé
The authors of the international bestseller Business ModelGeneration explain how to create value propositions customerscan't resist Value Proposition Design helps you tackle a corechallenge of every business - creating compelling productsand services customers want to buy. This practical book, pairedwith its online companion, will teach you the processes and toolsyou need to succeed. Using the same stunning visual format as the authors'global bestseller, Business Model Generation, this sequel explainshow to use the "Value Proposition Canvas" a practicaltool to design, test, create, and mana
Format :
Ressources électroniques
Pertinence:
0.9978
par
Publishing, BusinessNews.
Numéro de rayon préféré
658.100298345
Date de publication
2014
Résumé
This work offers a summary of the book: "Uncommon Service: How to Win by Putting Customers at the Core of Your Business" by Frances Frei's and Anne Morris.Summary of the ideas in Frances Frei's and Anne Morris' book: "Uncommon Service" explains that it's not enough to demand that employees deliver a great service. In other words, it is indispensable to design a business model so that all employees deliver excellent service as an every day occurrence. This summary provides a guideline in 5 steps to establish the cornerstones for delivering uncommon service on an ongoing basis.1. Service offeri
Format :
Ressources électroniques
Pertinence:
0.0635
par
Ragsdale, John.
Numéro de rayon préféré
658.12
Date de publication
2014
Format :
Ressources électroniques
Pertinence:
0.0857
par
Conlow, Rick.
Numéro de rayon préféré
658.812
Date de publication
2013
Format :
Ressources électroniques
Pertinence:
0.0539
par
Donnelly, Ray.
Numéro de rayon préféré
658.812
Date de publication
2012
Résumé
Designed specifically with revision in mind, the CIM Revision Cards provide concise, yet fundamental information to assist students in passing the CIM exams as easily as possible. A clear, carefully structured layout aids the learning process and ensures the key points are covered in a succinct and accessible manner. The compact, spiral bound format enables the cards to be carried around easily, the content therefore always being on hand, making them invaluable resources no matter where you are. Features such as diagrams and bulleted lists are used throughout to ensure the key points a
Format :
Ressources électroniques
Pertinence:
0.0615
par
Institute of Leadership & Mana, Institute of Leadership &.
Numéro de rayon préféré
658.812
Date de publication
2012
Résumé
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
Format :
Ressources électroniques
Pertinence:
0.0598
par
Boutilier, Robert, 1950-
Numéro de rayon préféré
659.2 22
Date de publication
2012
Résumé
Offers a fact-based strategy development process for managing issues and controversies. The book shows practitioners how to ground their strategic advice on empirical research that reveals the socio-political dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. Readers learn how to track the socio-political environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization's reputation and access to vital resources.
Format :
Ressources électroniques
Pertinence:
60137.5352
par
Friedman, Harry J.
Numéro de rayon préféré
658.85
Date de publication
2012
Résumé
Secrets of the trade from the master of retail selling and sales training No Thanks, I'm Just Looking gives anyone the inside scoop on how to skyrocket their selling career with a system of easy-to-learn practical money-making steps. By saving countless hours of trial-and-error experience, readers will be able to focus on the things that really work. Considered to be retail guru Harry J. Friedman's personal collection of proven selling techniques, No Thanks, I'm Just Looking includes all the tips and humorous anecdotes that have made him retail's most sought-after consultant. No Thanks, I'm Just Looking delivers the tricks of the trade from an international retail authority. Author is the most heavily attended speaker on retail selling and operational management in the world These groundbreaking high-performance training systems have been used by more than 500,000 retailers, from small independents to the likes of Neiman Marcus, Cartier, Billabong, La-Z-Boy and Godiva, to routinely deliver more sales Friedman created the number one retail sales and management system used by more retailers than any other system of its kind in the world Get proven techniques that will increase sales and elevate your staff to a high-performance sales team.
Format :
Ressources électroniques
Pertinence:
0.0432
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