par
National Tourist Industry Training Committee.
Numéro de rayon préféré
TR DVD 658.812 BUS
Date de publication
1987
Résumé
Demonstrates the art of customer service.
Format :
Autre
Pertinence:
114672.6094
Numéro de rayon préféré
TR DVD 658.85 MOR
Date de publication
1989 1988 1987 1986 1985
Résumé
John Cleese shows a variety of methods for dealing with awkward customers.
Format :
Autre
Pertinence:
3.5658
Voir d’autres résultats de recherche
par
Irons, Ken.
Numéro de rayon préféré
658.812 IRO
Date de publication
1997
Format :
Livres
Pertinence:
3.2881
par
Marvin, Bill.
Numéro de rayon préféré
647.950688 MAR
Date de publication
1992
Format :
Livres
Table of Contents http://www.loc.gov/catdir/toc/onix04/91029481.html
Publisher description http://www.loc.gov/catdir/description/wiley033/91029481.html
Publisher description http://www.loc.gov/catdir/description/wiley033/91029481.html
Pertinence:
3.1755
par
Perlitz, Lee, author.
Numéro de rayon préféré
338.4791 PER
Date de publication
2001 1999 1998 1997 1996
Format :
Livres
Pertinence:
2.1156
par
Martin, William B.
Numéro de rayon préféré
642.6 MAR
Date de publication
1987 1986
Format :
Livres
Pertinence:
2.0125
par
Radford, Alison
Numéro de rayon préféré
642.4 RAD
Date de publication
1990
Format :
Livres
Pertinence:
0.2294
par
Lundberg, Donald E.
Numéro de rayon préféré
647.95 LUN
Date de publication
1993
Format :
Livres
Pertinence:
0.2236
par
Cason, Clarence, 1896-1935.
Numéro de rayon préféré
975 19
Date de publication
1983 1935
Format :
Ressources électroniques
Pertinence:
0.1071
par
Berryman-Fink, Cynthia, 1952-
Numéro de rayon préféré
658.3 20
Date de publication
1996
Résumé
"When you're called on to interview job candidates, run meetings, conduct performance appraisals, resolve conflicts, deliver a presentation, or perform any other task that requires dealing with people, The Manager's Desk Reference gives you the fast facts and practical tips you need to get the job done successfully." "This completely updated edition covers 45 topics you'll address in the course of your busy and varied workday, including new information on such vital issues as diversity; change management; AIDS in the workplace; managing employees with disabilities; managing temporary, part-time, and contingent workers; preventing workplace violence; family-friendly policies; and teams, quality, innovation, and ethics." "The concise yet substantive coverage also keeps you up-to-date on such perennial concerns as motivation, customer service, recruitment, and team building. You'll find information on how to work more effectively with peers, subordinates, supervisors, customers, the public, the press, and others with whom you interact as a manager." "The Manager's Desk Reference is the perfect starting point for new managers just learning the ropes. It works equally well as a ready reference for experienced supervisors, managers, executives, or administrators who need to refresh their memories or brush up their knowledge of various management issues. And it's a handy tool kit for any manager confronting specific people problems and people management projects."--Jacket.
Format :
Ressources électroniques
Pertinence:
0.0990
par
Fairbank, John King, 1907-1991, author.
Numéro de rayon préféré
951.035092
Date de publication
1995
Format :
Ressources électroniques
Pertinence:
0.0983
12.
par
Keane, Webb, 1955-
Numéro de rayon préféré
306.095986 20
Date de publication
1997
Format :
Ressources électroniques
Pertinence:
0.0958
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