par
Conlow, Rick.
Numéro de rayon préféré
658.81 22
Date de publication
2009
Format :
Ressources électroniques
Pertinence:
3.2450
par
Viscuso, Frank.
Numéro de rayon préféré
658.4092
Date de publication
2013
Format :
Ressources électroniques
Pertinence:
3.2428
par
Collier, Marsha.
Numéro de rayon préféré
658.8
Date de publication
2010
Résumé
Make your online customers happy-and create new ones-with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers ""happy birthday."" They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customer
Format :
Ressources électroniques
Pertinence:
3.2231
par
Lundin, Stephen C., 1941-
Numéro de rayon préféré
658.314 LUN
Date de publication
2002
Format :
Livres
Pertinence:
3.2170
par
Barlow, Janelle, 1943-
Numéro de rayon préféré
658.812 22
Date de publication
2004
Résumé
The author of the bestselling "A Complaint Is a Gift" explores building band equity through enhanced and focused customer service.
Format :
Ressources électroniques
Pertinence:
3.2165
par
BusinessNews Publishing, BusinessNews.
Numéro de rayon préféré
658.812
Date de publication
2013
Résumé
Complete summary of Robert Hiebeler, Thomas Kelly and Charles Ketteman's book: "Best Practices: Building Your Business With Customer-Focused Solutions" . This summary of the ideas from Robert Hiebeler, Thomas Kelly and Charles Ketteman's book "Best Practices" shows a research project to identify specifically what world-class companies do better than anyone else. Six business processes were identified and labeled ''best practices" because they represent the optimum way for companies to achieve extraordinary results. Taken together, these six business processes combine in a total commitment to and focus on the customer. Best-practice companies vigorously attempt to understand markets, form close associations with customers, design, market and deliver products that customers want. In the process, best-practice companies provide unequaled levels of service to their customers. When everything in the company is focused on learning and responding to what the customer wants, world-class performance can be achieved. Added-value of this summary: ⢠Save time ⢠Understand the key concepts ⢠Increase your business knowledge To learn more, read "Best Practices" and learn from the best companies.
Format :
Ressources électroniques
Pertinence:
3.2021
55.
par
Performance Associates, Inc.
Numéro de rayon préféré
658.812 22
Date de publication
2007
Format :
Ressources électroniques
Pertinence:
3.1971
56.
par
Gross, T. Scott.
Numéro de rayon préféré
658.812
Date de publication
2016
Résumé
In today's tough economy, cutting prices and providing good service aren't enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)--doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early 1990s. In this revised third edition, he contemporizes his work by examining what's wrong in the service industry today and how to turn those negatives into POS. In his signature, slightly irreverent, but always insightful style, he shows managers at every level of the service industry how to: Build a customer base by following the four key principles of promotions--have fun, get people to your store, get people involved with your product, and do something good for others Hire the right people and show them the fundamentals of POS Energize and obtain the most creativity out of employees Win over customers when mistakes happen, no matter who is at fault POS is not just a way of doing business, according to Gross; it's also a state of mind and the key to success in the twenty-first century. T. Scott Gross is a consumer advocate whose client roster for consulting, training, and speaking reads like a who's who of the Fortune 500. Countless businesses, including Southwest Airlines, FedEx, McDonald's, Sears, and Wal-Mart, have asked him to motivate the troops at sales meetings and conferences worldwide. Allworth Press, an imprint of Skyhorse Publishing, publishes a broad range of books on the visual and performing arts, with emphasis on the business of art. Our titles cover subjects such as graphic design, theater, branding, fine art, photography, interior design, writing, acting, film, how to start careers, business and legal forms, business practices, and more. While we don't aspire to publish a New York Times bestseller or a national bestseller, we are deeply committed to quality books that help creative professionals succeed and thrive. We often publish in areas overlooked by other publishers and welcome the author whose expertise can help our audience of readers.
Format :
Ressources électroniques
Pertinence:
3.1961
par
Voudouris, Christos.
Numéro de rayon préféré
658.812
Date de publication
2007
Résumé
Service chain management enables service organisations to improve customer satisfaction and reduce operational costs through intelligent and optimised forecasting, planning and scheduling of the service chain, and its associated resources such as people, networks and other assets. The area is quite broad, covering field force and workforce automation, network and asset planning and also aspects of, customer relationship management, human resources systems and enterprise resource planning. Furthermore, it addresses the key challenge of how all these technologies and systems are integrated into
Format :
Ressources électroniques
Pertinence:
3.1935
par
Reason, Ben.
Numéro de rayon préféré
658.812
Date de publication
2015
Format :
Ressources électroniques
Pertinence:
3.1930
par
Lutzky, Ursula.
Numéro de rayon préféré
658.812
Date de publication
2021
Format :
Ressources électroniques
Pertinence:
3.1730
60.
par
Brewer, Edward C., author.
Numéro de rayon préféré
658.812 BRE
Date de publication
2021
Résumé
This readable and concise research-based book discusses seven simple rules that will help businesses and individuals improve their customer satisfaction and workplace environments - and make the world a little better and more pleasant. An author team with extensive cross-sector experience provides a foundation that will help improve customer service no matter the type of organization or situation, allowing customization according to industry standards and expectations. Although the basic steps are simple - going all the way back to preschool and kindergarten - they can have a significant positive impact on customer service and on basic human interaction. If an employee follows these simple steps, not only will relationships with customers improve, but so will relationships with co-workers, increasing overall organizational satisfaction. Readers who adopt the principles in this book may find that their personal relationships improve as well. The primary audience of this work includes any business that desires to improve customer service. However, anyone who works with people will appreciate the conversational tone and specific illustrative examples in this clear and immediately actionable book.
Format :
Ressources électroniques
Pertinence:
3.1616
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