Numéro de rayon préféré
TR DVD 647.940683 EXP 1
Date de publication
2012
Résumé
"Provides an overview of the industry, including its various sectors and key themes, as well as important practical elements of working in the industry. Perfect for use in a classroom or other learning environments, this self-paced learning resource utilises text, video and interactive media" -- Container.
Format :
Disque vidéo
Pertinence:
105397.5938
par
Forrest, Lewis C.
Numéro de rayon préféré
647.940683 FOR
Date de publication
1983
Format :
Livres
Pertinence:
87261.1719
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par
Futura Training (Firm).
Numéro de rayon préféré
647.940681 MAN
Date de publication
2008
Format :
Livres
Pertinence:
4.5759
Numéro de rayon préféré
647.940683 MAN
Date de publication
2008
Format :
Livres
Pertinence:
4.3110
par
Video Education Australasia.
Numéro de rayon préféré
DVD 647.94 FIV
Date de publication
2011
Résumé
"In this comprehensive examination of what it takes to provide world class service, we visit SkyCity Darwin, a five star international hotel, and discover valuable lessons from the hotel's experienced leadership and management team. In it, we learn how five star service starts at the point of first contact, with open body language, active engagement, and effective handling of complaints. We see how empowering staff with responsibility, and celebrating their achievements leads to service excellence. Finally we go behind the scenes into the kitchen to witness how mastery comes from the passionate pursuit of innovation. This is an engaging look at modern workforce issues, including excellence, diversity and inclusive practices"--Container.
Format :
Autre
Pertinence:
3.2717
par
McAuliffe, Mark.
Numéro de rayon préféré
TR DVD 647.95 DAI
Date de publication
2005
Résumé
This video depicts typical cafe operations such as opening procedures, daily routines, cafe skills, cafe job applications, and closing procedures.
Format :
Autre
Pertinence:
2.1990
par
Video Education Australasia.
Numéro de rayon préféré
TR DVD 658.314 COA
Date de publication
2011
Résumé
"The longevity of the hospitality industry is dependent on the quality of coaching given to today's trainees and apprentices. Yet many hospitality managers consider coaching a time-consuming and costly exercise. This program uses input from hospitality training experts and loads of real world footage and examples to shine a spotlight on coaching in a hospitality environment, and to explain key factors for effective coaching. We start by outlining the purpose and importance of coaching, followed by preparing for coaching. Next is an in-depth look at on-the-job coaching, followed by the all-important follow-up. We conclude by reinforcing the many benefits of coaching"--Container.
Format :
Autre
Publisher's web site http://www.VEA.com.au
Pertinence:
2.1643
8.
par
Lovering, Matthew.
Numéro de rayon préféré
TR DVD 647.95068 DAY
Date de publication
2005
Résumé
"There are many roles to play in operating a small business successfully. This case study presents an overview of what is involved in running a cafe? such as; a typical day, customers, products, staff, legalities and regulations, operations and location and marketing. It provides a valuable insight into the priorities of a small business owner, operating within the framework of regulations, customer demands and fierce competition."
Format :
Livres
Pertinence:
2.1431
par
Video Education Australasia.
Numéro de rayon préféré
TR DVD 647 MAN
Date de publication
2011
Résumé
"Dissatisfied customers, miscommunication between staff, alcohol affected patrons, personality clashes: conflict is a daily part of working in hospitality. This is why it is so important that we all have finely tuned conflict management skills. This program will equip hospitality workers with the skills and knowledge they need to handle all forms of conflict with openness, honesty and empathy. We find out how to identify potential causes of conflict and act before the situation escalates. We also discover situational techniques to resolve conflict and learn the importance of follow-up such as incident reports and action plans"--Container.
Format :
Autre
Publisher's web site http://www.VEA.com.au
Pertinence:
1.8741
par
O'Shannessy, Vivienne, 1962-
Numéro de rayon préféré
647.068 OSH
Date de publication
2009
Résumé
"A practical guide to front office skills and services in the hospitality industry. Complies with the Hospitality, Tourism and Events Industry Competency Standards"--Provided by publisher.
Format :
Livres
Pertinence:
1.7046
par
Maloney, Noel.
Numéro de rayon préféré
TR DVD 647.94 INT
Date de publication
1996
Résumé
Summary: Looks at the roles and responsibilities entailed in performing a variety of positions with the hospitality industry. Viewers are introduced to basic skills needed to work in a busy bar of a public hotel, a silver service restaurant and a five star hotel.
Format :
Autre
Pertinence:
1.6522
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