par
Cook, Sarah.
Numéro de rayon préféré
658.4022
Date de publication
2009
Résumé
Building a High-Performance Team is intended to provide IT managers with informative and practical advice and tips on how to create a high-performance team.
Format :
Ressources électroniques
Pertinence:
1.9416
par
Cook, Sarah.
Numéro de rayon préféré
658.812
Date de publication
2010
Résumé
Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.
Format :
Ressources électroniques
Pertinence:
0.8890
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par
Cook, Sarah.
Numéro de rayon préféré
658.3124 22
Date de publication
2009
Résumé
Coaching for High Performance is intended to inspire IT managers with practical advice and tips on how to create a coaching environment in their department. Applying coaching skills in the IT workplace will help create a climate of high performance.
Format :
Ressources électroniques
Pertinence:
0.6961
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