par
Evenson, Renee.
Numéro de rayon préféré
658.3 EVE
Date de publication
2011
Résumé
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting ò Time management ò Team development ò Conflict resolution ò Providi
Format :
Ressources électroniques
Pertinence:
46127.2891
par
Godfrey, Paul C.
Numéro de rayon préféré
658.407124 22
Date de publication
2009 2000
Format :
Ressources électroniques
Pertinence:
40547.2578
Voir d’autres résultats de recherche
par
Barner, Robert (Robert W.)
Numéro de rayon préféré
658.4092 22
Date de publication
2006
Format :
Ressources électroniques
Pertinence:
877.7319
par
Garratt, Bob.
Numéro de rayon préféré
658.4 GAR
Date de publication
2003
Format :
Livres
Pertinence:
2.2137
par
Honey, Peter.
Numéro de rayon préféré
658.4007 HON
Date de publication
1999
Format :
Livres
Pertinence:
1.4075
par
Newton, John, 1951-
Numéro de rayon préféré
658.312404 22
Date de publication
2006
Format :
Ressources électroniques
Pertinence:
1.0503
par
Davies, Eddie.
Numéro de rayon préféré
658.404 22
Date de publication
2009
Résumé
A rich collaboration of charts, diagrams, definitions, professional examples, workplace scenarios and specifically designed exercises to complete throughout, this book offers a clear and informative yet hands-on approach to understanding the fundamentals of Project Management.
Format :
Ressources électroniques
Pertinence:
1.0485
par
MacLennan, Nigel, 1961-
Numéro de rayon préféré
658.385 MAC
Date de publication
1996
Format :
Livres
Pertinence:
1.0230
par
Field, Laurie
Numéro de rayon préféré
658.400994 FIE
Date de publication
1995
Format :
Livres
Pertinence:
0.8803
par
McIntosh, Perry.
Numéro de rayon préféré
658.407124 22
Date de publication
2011
Résumé
The role of the new manager demands a new mindset, new activities, and new relationships with people throughout the organization. Becoming a Manager guides the first-time manager through these and other challenges. Part One, Making the Transition, explores how to make the critical shift from individual contributor to manager; what it takes to build a successful partnership with your boss; and the key elements of managing time, which is every manager's scarcest commodity. Part Two, Developing Your Management Skills, examines how to use influence and persuasion to manage without formal authority.
Format :
Ressources électroniques
Pertinence:
0.8688
par
Fulmer, Robert M.
Numéro de rayon préféré
658.4092 22
Date de publication
2008
Résumé
"The Leadership Advantage provides an in-depth, behind-the-scenes analysis of leadership development strategies, practices, and measures at Caterpillar, Cisco Systems, PepsiCo, PricewaterhouseCoopers, and Washington Group International." "Packed with illuminating case studies and eye-opening best practices, this book will help your organization achieve exceptional results using the single most powerful tool at your disposal: developing your high-potential people into tomorrow's leaders."--Jacket.
Format :
Ressources électroniques
Pertinence:
0.0635
par
Topchik, Gary S.
Numéro de rayon préféré
658.4022 22
Date de publication
2007
Résumé
"Designed for immediate use by both you and your team members, the book covers team-building essentials, including decision making, goals and standards, honest communication, clear roles and responsibilities, and celebrating success. In addition, management expert Gary S. Topchik offers helpful activities and assessments and explains the five essential qualities of a high-performing team, providing you with indispensable, down-to-earth advice."--Jacket.
Format :
Ressources électroniques
Pertinence:
0.0598
Limiter les résultats de recherche
Affiner par :