par
Seidel, Paul.
Numéro de rayon préféré
TR DVD 380.14591 UPS
Date de publication
2008
Résumé
"The key to a successful, growing business is the ability of staff to successfully upsell products and services. But how do we do this? In this program we define a product, ask how a service differs from a product, examine the marketing concept and go through the process of upselling to add value and training staff to upsell. A valuable look at getting the most from products and services in this vital industry"--Container.
Format :
Autre
Pertinence:
60140.3359
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par
Garner, Simon.
Numéro de rayon préféré
TR DVD 338.4791 HAV
Date de publication
2002
Résumé
Covers the competencies in the module THHCOR01A - Working with colleagues and customers. Key areas include: communication in the workplace; providing assistance to customers; maintaining personal presentation standards and working as a team.
Format :
Autre
Pertinence:
49105.0391
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