Search Results for Baking Business - Narrowed by: Business Studies

Office Skills Series 2 : Art of Making and Taking Calls [electronic resource]

2024-05-17T08:46:44Z

by ClickView (Firm)
Call Number XX(302449.1)
Summary In this programme we examine the basic features and functions of the telephone system and then delve into the skills required to become an effective telephone communicator. The programme demonstrates important skills including :using appropriate language, transferring calls, placing callers on hold, having systems in place that allow staff to know other staff's movements, accurate recording of messages, and delivery to the appropriate recipient. It then demonstrates the procedures involved in making effective calls, planning the call before picking up the receiver, identifying yourself and your organisation, asking for help, and giving the receiver the choice of speaking to you now or at another time.
Format: Other
ClickView Player

Influencing Essentials : Making Your Case [electronic resource]

2024-05-17T08:46:44Z

by ClickView (Firm)
Call Number XX(303273.1)
Summary Chapter 1: Three Charms; But Four Alarms. If you don't have enough arguments to support your case you risk coming across as half-hearted. But too many arguments can actually undermine your success. Remember: three claims will charm, but four can alarm! Chapter 2: Admit Your Weakness Demonstrate trustworthiness by acknowledging a small weakness in your proposal. People are more likely to say 'Yes' to those they see as trustworthy and credible. So admit your weakness at the start of your pitch, not at the end. And immediately counter it with your strongest argument. Chapter 3: Get Introduced The way you're introduced often matters more than the idea you are introducing.Ensure that the people you wish to influence know about your qualifications and experience. But avoid coming across like a boaster by asking a colleague or another customer to introduce you. Chapter 4: Always Ask..."Compared to What?" People rely on comparisons to determine how attractive an option is. What people experience first has an important influence over their evaluation of the next thing they see. Be sure to tell people about the alternatives that are not quite right for them, before making your recommendation.
Format: Other
ClickView Player

English at Work : Making Suggestions [electronic resource]

2024-05-17T08:46:44Z

by ClickView (Firm)
Call Number XX(302913.1)
Summary Learn to make suggestions and talk about future plans using going to.
Format: Other
ClickView Player

The Red Movie: Elements of Decision Making [electronic resource]

2024-05-17T08:46:44Z

by ClickView (Firm)
Call Number XX(302433.1)
Summary More and more people at work are being asked to make decisions for themselves. However, these decisions often need to be made at increasing speed and under pressure. Set in the 'decision lab', this engaging program uses live action and animation to illustrate Mark Brown's 'red-thinking' phase. It will get an audience thinking about how they make decisions, and where they go wrong. Useful as a 15-minute energiser, or to support a full course, this program will get every level of staff focused on improving the quality of their decision-making.
Format: Other
ClickView Player

Insights and Strategies : Taking Ideas into Business Reality [electronic resource]

2024-05-17T08:46:44Z

by ClickView (Firm)
Call Number XX(303884.1)
Summary In this video, author, marketer and entrepreneur Pete Williams discusses with Eve Ash skills and strategies for turning ideas into business reality. These include testing the market via the internet and e-commerce, focus groups, developing elevator pitches with an eye for solving pre-existing problems, being able to execute your idea and investigating the potential for crowdfunding prototypes. Above all, he counsels the importance of having a marketing strategy: a product or idea can be great, but investing in someone with the skills to sell the idea and who can determine there's enough people with the disposable income willing to line up for your solution.
Format: Other
ClickView Player