Search Results for Communication - Narrowed by: Customer services.

Communication in tourism & hospitality : meeting the world in the workplace / Lynn Van Der Wagen.

2024-05-19T21:44:48Z

by Van der Wagen, Lynn.
Call Number 338.4791 VAN
Publication Date 1997
Format: Books

Leading the Customer Experience [electronic resource] : Inspirational Service Leadership

2024-05-19T21:44:48Z

by Cook, Sarah, Ms.
Call Number 658.812
Publication Date 2015
Summary Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation's strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others. It is clear that managers and leaders throughout an organisation have a key influence on the experience that customers receive. How leaders behave has a direct impact on their team member's motivation to go the extra mile to deliver excellent service for the customer. Sarah Cook's vision for Leading
Format: Electronic Resources
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Creating a Service Culture in Higher Education Administration.

2024-05-19T21:44:48Z

by Martinez, Mario C.
Call Number 378.1010973
Publication Date 2013
Format: Electronic Resources
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The Discourse of Customer Service Tweets : Planes, Trains and Automated Text Analysis.

2024-05-19T21:44:48Z

by Lutzky, Ursula.
Call Number 658.812
Publication Date 2021
Format: Electronic Resources
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Disruptive Selling : A New Strategic Approach to Sales, Marketing and Customer Service.

2024-05-19T21:44:48Z

by Maes, Patrick.
Call Number 658.81
Publication Date 2018
Summary Transform your company by adopting disruptive selling strategies and empowering customers, through unique digital innovation relevant to both B2B and B2C companies.
Format: Electronic Resources
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Crafting the Customer Experience For People Not Like You [electronic resource] : How to Delight and Engage the Customers Your Competitors Don't Understand

2024-05-19T21:44:48Z

by McDonald, Kelly.
Call Number 658
Publication Date 2012
Summary Deliver a better business experience, for every kind of customer A ""one-size fits all"" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations. Crafting the Customer Experience to People Not Like You shows how companies, brands, and products struggling to differentiate themselves in a sea of sameness can foster long-term loyalty and brand preference with exceptional and customized cu
Format: Electronic Resources
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50 activities for achieving excellent customer service / Darryl S. Doane, Rose D. Sloat, authors & editors.

2024-05-19T21:44:48Z

by Doane, Darryl S.
Call Number 658.812 21
Publication Date 2003
Summary This resource manual provides: Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.; Identification and creation of memorable experiences for your customer service representatives and their customers; A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator with middle of the road years of experience, or a newcomer or occasional trainer.; 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area.; User friendly activi.
Format: Electronic Resources
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Clients First [electronic resource] : The Two Word Miracle

2024-05-19T21:44:48Z

by Callaway, Joseph.
Call Number 658.812
Publication Date 2012
Summary How honesty, competency, and caring will make you rich Throw out the sales manual. Get off the motivation elevator. Clients First is a two word miracle that can change your life. This book outlines a powerful path to riches that authors Joseph and JoAnn Callaway used to sell a billion dollars in real estate in just ten years-a feat never before achieved. Here, they explain the three keys to putting your clients first that helped them create one of the most successful realty firms in the U.S. Each of the three keys is important and can stand on its own. However, the success you can achieve when following the Clients First program can only be reached when all three keys are used in coordination.Explains how honesty ensures a strong client relationshipDetails the ways in which competency pervades all aspects of a client's perception of youShows how being a caring individual can win over a client on a personal level Unlock your potential by putting these to use in your life and your business.
Format: Electronic Resources
Click here to view book http://angliss.eblib.com.au/patron/FullRecord.aspx?p=918235

Sales Engagement : How the World's Fastest Growing Companies Are Modernizing Sales Through Humanization at Scale.

2024-05-19T21:44:48Z

by Medina, Manny.
Call Number 658.85
Publication Date 2019
Format: Electronic Resources
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Service Management : The New Paradigm in Retailing.

2024-05-19T21:44:48Z

by Kandampully, Jay.
Call Number 658.87
Publication Date 2011
Summary This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.
Format: Electronic Resources
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success.

2024-05-19T21:44:48Z

by Adams, Rick.
Call Number 658.812
Publication Date 2019
Format: Electronic Resources
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