Search Results for Communication and business - Narrowed by: On-line Videos

Workplace Excellence : Open Communication and Teamwork [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(304518.1)
Summary Workplace Excellence: Open Communication & Teamwork is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. Open communication and good teamwork is the key to success in all organizations. A practical case study style video set in different organizations demonstrating examples of how they communicate and collaborate in teams.
Format: Other
ClickView Player

Cutting Edge Communication : Appreciate Diversity and Inclusion [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(308112.1)
Summary Appreciate Diversity and Inclusion is a timely video that will engage participants as they watch the Cutting Edge team work through their own issues of unconscious bias, micro-aggressions and diversity issues. Carol returns from vacation to find that Marcus has hired two non-English speakers, to develop diversity at work but not everything goes to plan. Diversity includes ethnicity, age, gender and experience as well as physical, mental and emotional capabilities. Diversity is positive for company culture. Companies that encourage and appreciate diversity and inclusion have a wider range of skills and knowledge in their staff, and appreciate benefits as a result. Employees from different backgrounds bring new ideas, new ways of thinking and new ways of doing things. It is critical that we are all inclusive. A diverse workforce benefits everyone.
Format: Other
ClickView Player

Cutting Edge Communication : Brainstorm and Solve Creatively [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(308113.1)
Summary Brainstorming and Solving Creatively is video designed to encourage people to conduct quality brainstorming and problem solving sessions in a group or individually, and explore solutions to challenges and work issues. Learn to freely share ideas, regardless of position in the company. The aim of spontaneously sharing ideas is to facilitate creative problem-solving but it requires a structured process. In this Brainstorming and Solving Creatively video you will learn from the entertaining Cutting Edge team, to sharpen your mind, be open to ideas, solve with facts and logic and challenge everyone creatively. Gathering as many ideas as possible is an effective approach to problem solving. A mind map can be used to compile a list of possible solutions to a problem. Solutions can sometimes come from crazy ideas. Let go of conventional ways of thinking. Constructively discuss all suggestions, without criticizing them, and give credit where it's due.
Format: Other
ClickView Player

Cutting Edge Communication : Global and Cultural Sensitivity [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(308118.1)
Summary In this Global and Cultural Sensitivity video you learn that cultural awareness is more than how people look or good manners in business interactions. It means being sensitive to local customs, different company cultures, different traditions and values. Cultural insensitivity can offend or alienate employees, customers, partners and suppliers. Global cultural awareness and sensitivity are crucial in business and modern work life. Get this right and you lay the foundations of successful working relationships. Get it wrong and you can cause offense, lose trust and jeopardize business relations. The Global and Cultural Sensitivity video features a case study of a team having a cultural awareness meeting: Serena is horrified when she sees everyone wearing fancy dress costumes. She explains that this can cause offence. The team learn to be appropriate, observe and follow local ways, never assuming you are superior. Serena advocates the importance of doing further research, and not being insensitive or outspoken about other peoples customs. Dion seeks tips from Tammy when doing business in China. They discuss problems with jargon and gestures. What may be acceptable in some cultures is bad manners elsewhere.
Format: Other
ClickView Player

Crash Course Entrepreneurship : How to Communicate with Customers [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(307294.1)
Summary No business, no matter how innovative and amazing it is, will survive if people haven't heard of it. If people don't know something exists, they'll never be able to purchase it. It's time to work on our communication skills.
Format: Electronic Resources
ClickView Player

Insights and Strategies : 4 Communication Skills Everyone Needs [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(303901.1)
Summary With increasing complexity in the workplace, effective communication skills are key to people's survival. Peter Quarry outlines to Eve Ash the four key communication skills needed: lean communication (getting straight to the point), connecting with others (social skills), adaptability (learning to read and relate to different types of people) and texting and using social media professionally (understanding the importance of sensitive, respectful and polite messaging).
Format: Other
ClickView Player

Improving Customer Relations : Episode 04: Communication Skills [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(303582.1)
Summary Communication skills are an essential skills for every business. This video looks at the three ways that people take in information, the three components of face-to-face communication, and how they should be used together when planning your communications.
Format: Other
ClickView Player

Exploring Business : Effective Business Communications [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(303542.1)
Summary Communication, internally and externally, is central to every aspect of a business's strategy and operations. In this video, four different business people from the UK and Australia provide an insight into the importance of communication, different methods and evaluating them, and what makes business communication effective. The case studies make an ideal resource for students of Business.
Format: Other
ClickView Player

Improving Customer Relations : Episode 07: Using Telephone and Internet [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(303585.1)
Summary Answering the telephone is a different skill to face-to-face communication. This clip elaborates on these difference and demonstrates the dos and don'ts of phone conversations. It also looks at the ways in which the internet has changed the way business communicate with customers.
Format: Other
ClickView Player

2 Minutes to Success : BUILD Relationships [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(304362.1)
Summary BUILD Relationships provides a clear process, BUILD, for establishing positive relationships for a successful sale, a collaborative team or a productive business. Building relationships is at the heart of everything we do, according to psychologist Eve Ash. There is more pleasure and value to be found in relationships that are built from the ground up. Once this video is completed you will have learned to implement the BUILD formula, begin with establishing rapport with the other person, understand what's important to them, initiate engaging communication, listen with an open mind and discover new qualities in them and in yourself.
Format: Other
ClickView Player

IT Networks [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(302359.1)
Summary Computer networks are at the foundation of Information and Communication Technology. A good understanding of the main elements and functions of computer networks is therefore crucial. This programme provides a comprehensive overview of: the world of networks; wireless LANs and mobile devices; key hardware and software components; wired and wireless protocols; the strengths and limitations of wired and wireless; and network security. Perfect for senior secondary and TAFE in the fields of Information Technology and business, it is also suited to viewers wanting a better understanding of computer networks. Providing up-to-date information, this programme is the ideal guide to the key systems and components of IT networks.
Format: Other
ClickView Player

Don't Hesitate, Communicate [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(302463.1)
Summary Employees in an office often come from different walks of life and different cultures. Their personalities are unique, their expectations diverse. But how can we ensure communication in the office is as effective as possible? This programme explores the fundamental business skill of communication in the workplace. The many forms of verbal communication are covered, including oral and written methods such as meetings, speeches, letters and presentations. Similarly, the increasing importance of effective electronic communication is presented. Nonverbal cues such as body language are explored and in summary, the programme discusses strategies for overcoming the barriers to workplace communication.
Format: Other
ClickView Player

Effective Communication in Business [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(302465.1)
Summary Businesses rely heavily on communication - particularly in the information age of the 21st-century. In today's world it is often necessary to share information with many different people both internally and external to the organisation. Without clear communication, false information could be provided to suppliers, employees or customers, with the end result - confusion, and little hope of success. In this programme we define what effective communication is, what stops it, why it's so important, the communication methods that modern businesses employ, and the importance of ethics in communication. Follow us as we prove the importance of effective communication in business.
Format: Other
ClickView Player

Online Marketing [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(302505.1)
Summary With the emergence of social media technology and the Internet now dominating global communication, this expert-led programme for upper secondary and higher-education viewers shows why online marketing is a vital part of every business model. Director of 2 Sticks Digital, Tim Martin, and the University of Melbourne's Dr. Brent Coker, explain concepts such as Search Engine Optimisation, Pay Per Click, viral and email marketing, as well as how to implement and measure an online marketing campaign. While online success is difficult to predict, viewers will learn that innovative and flexible marketing strategies are crucial to surviving in the digital world.
Format: Other
ClickView Player

Insights and Strategies : Achieving Best Practice in Crisis Management [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(303842.1)
Summary Ross Campbell of RCA Crisis Management shows the powerful lessons that can be learned from an unfolding crisis. Make people the first priority and anticipate a potential domino effect. He tells Eve Ash you must ensure a reliable communications system, include everyone in the plan, make people a priority and be considerate with communication. This video is one of five powerful videos for any business to employ when developing their crisis management strategy: - Crisis Management Strategy Planning - Managing Crises and Brand Damage - The Power of Checklists in Crisis Management - Running an Effective Crisis Simulation
Format: Other
ClickView Player

Communication at Work : Avoiding Jargon and Slang [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(304983.1)
Summary One of the biggest barriers to communication is when speakers and writers assume that the people they are addressing know a great deal more than they actually do. The use of jargon and slang can turn any business relationship into a communication nightmare! This communication training video explores the importance of asking questions to clarify meanings, tailoring language for particular target groups and building rapport and its impact on the communication process. Clarify the communication in your workplace with this easy to follow communication video aimed at all workers.
Format: Other
ClickView Player

Design in the Real World : Logos [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(301528.1)
Summary Companies and other organisations rely on logos to convey information and create brand recognition. Their design is critical - time, creativity, expertise and often, vast sums of money, are invested into their creation - but what are the principles and elements of excellent logo design? This program explores various aspects of logo design including the various purposes for which logos are required, how they might be used and the different places they might be displayed, the logo design process and the importance of excellent communication with clients. Expert comments come from Deakin University lecturer Dr Meghan Kelly, commercial designers Stephen Davey and Chelsea Koetsveld, and one of her clients, business owner Nick McEwan-Hall.
Format: Other
ClickView Player

ICT in Organisations [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(302375.1)
Summary For any modern organisation, Information and Communication Technology (ICT) is fundamental to how they operate. But how do we actually define ICT's and what is the specific role they play in business? Experts with a lifelong understanding of digital technology guide viewers through: the ICT environment, the ICT needs and solutions for organisations, monitoring and evaluating ICT's and what the future of ICT's might look like. The programme offers a variety of visual metaphors, which help to illuminate the inter-connected world of digital communication and how reliant we've become on technology. Upper secondary I.T and business audiences will find this a visually-appealing and highly-accessible programme as they seek to learn more about the world of ICT's.
Format: Other
ClickView Player

Insights and Strategies : Crisis Management Strategy Planning [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(303850.1)
Summary Ross Campbell, RCA Crisis Management teaches viewers the reasons for and how to identify threats and manage serious risk. Ross explains the importance of identifying threats in advance, considering worst case scenarios and choosing a top team to take control in a crisis. He stresses the importance of scenario planning-preparing and rehearsing, and on having a focus communication and message strategy. This video is one of five powerful videos for any business to employ when developing their crisis management strategy: - Achieving Best Practice in Crisis Management - Managing Crises and Brand Damage - The Power of Checklists in Crisis Management - Running an Effective Crisis Simulation
Format: Other
ClickView Player

ICT in the Real World : Skills for the Workplace [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(302352.1)
Summary Information and Communication Technology (ICT) is integrated into all levels of the 21st-century workplace. Word processing, computerised spreadsheets, email communication and web-based research are just some of the tasks performed every day. In this programme, various employees demonstrate the skills required to be competent in their positions, including using computers effectively in an office, researching a business project, presenting information, types of digital documents, and the use of spreadsheets and databases for decision making and data storage. Understanding the basics will equip viewers with the knowledge and skills essential for work in the modern workplace.
Format: Other
ClickView Player

Cutting Edge Communication : Professional Social Media [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(308125.1)
Summary Professional Social Media is an engaging video featuring the team at Cutting Edge. Social media at work is a double-edged sword - it has benefits and disadvantages. It can provide unique opportunities for sharing information and building networks when used professionally. If used inappropriately, it can impact negatively on individuals or the whole company. Social media can be used to improve communication within the company, promote the company brand, recruit staff, develop new business opportunities and provide better customer service. However, it's important to use social media wisely - and to keep personal use out of the workplace or to a minimum during work hours. This video helps promote constructive rules for professional social media.
Format: Other
ClickView Player

Workplace Essentials : Communicating on the Phone [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(302703.1)
Summary The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, and good business telephone skills have to be learned. Chapter 1: Phone Greetings. Good phone skills include answering the call in three rings, putting a smile in your voice, introducing yourself, and ensuring it is convenient. Chapter 2: Phone Skills. Learning phone skills such as using the caller's name, asking open questions, using active listening, and recording and repeating information is essential. Chapter 3: Closing a Phone Call. When ending a phone call ensure you agree on actions and follow them up, volunteer any useful information, and identify what happens next.
Format: Other
ClickView Player

Telephone Behaviour: The Rules of Effective Communication [electronic resource]

2024-05-17T11:33:00Z

by ClickView (Firm)
Call Number XX(302492.1)
Summary The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, and good business telephone skills have to be learned. This engaging, amusing and highly memorable story presents practical rules for conducting a call from start to finish. An assistant manager of a marketing department is preparing to give the local business community a short seminar on professional telephone skills. But her own skills leave a lot to be desired. Fortunately someone is on hand to show her the mistakes she's making, and how to overcome her shortcomings. This programme demonstrates telephone skills in a highly effective way. Anyone who uses the phone at work will learn how to answer the call with a 'verbal handshake', the importance of preparation, of showing callers that they're understood, and of asking open questions to gain information, using the caller's name frequently to establish trust. Finally the programme tackles voicemail, showing that the same rules apply, whether someone's leaving a message on someone else's machine, or a prompt on their own. Featuring John Cleese and Rebecca Front.
Format: Other
ClickView Player