Search Results for Communication and business - Narrowed by: 1:ON-DEMAND

Eat More Better.

2024-05-20T04:30:22Z

by Pashman, Dan.
Call Number 641.013
Publication Date 2014
Format: Electronic Resources
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Trends and Opportunities in Lodging Research.

2024-05-20T04:30:22Z

by Smith, Scott.
Call Number 647.94
Publication Date 2018
Format: Electronic Resources
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Traveling Heritages : New perspectives on collecting, preserving and sharing women's history.

2024-05-20T04:30:22Z

by Wieringa, Saskia E.
Call Number 305.407900
Publication Date 2008
Summary In the context of our increasingly globalied and digitalied world, libraries and archives are experiencing major changes. The methods used internationally to collect cultural heritage and other historical material are shifting, as new media have added important innovative tools for gathering, preserving, and sharing information around the globe. In light of our increasingly multicultural societies and the expanding "digital divide," we need new and more inclusive approaches to the collection of cultural heritage. This means that critical reflection on both the contents of collections and methods of acquisition is crucial. The International Information Center and Archives for the Womens Movement (IIAV) in Amsterdam provides a case study in how to approach these issues. It considered such questions as how to make optimal use of new media, and whose histories should be represented in its archives. In Traveling Heritages, international and national heritage experts from academic, library, and archival professions reflect upon these questions, offering new perspectives on documenting womens histories.
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Service Excellence in Tourism and Hospitality : Insights from Asia.

2024-05-20T04:30:22Z

by Thirumaran, K., ditor.
Call Number XX(296654.1)
Publication Date 2021
Summary Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
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Catering and Convention Service Survival Guide in Hotels and Casinos.

2024-05-20T04:30:22Z

by Backus, Lisa Lynn.
Call Number 647.94068000000004
Publication Date 2017
Format: Electronic Resources
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Customer Advocate and the Customer Saboteur Linking Social Word-Of-Mouth, Brand Impression, and Stakeholder Behavior.

2024-05-20T04:30:22Z

by Lowenstein, Michael W.
Call Number 658.812
Publication Date 2011
Format: Electronic Resources
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Design for Special Events : 500 of the Best Logos, Invitations, and Graphics.

2024-05-20T04:30:22Z

by Top, Peleg.
Call Number 741.6
Publication Date 2009
Format: Electronic Resources
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Values-Based Service for Sustainable Business : Lessons from IKEA.

2024-05-20T04:30:22Z

by Edvardsson, Bo.
Call Number 658
Publication Date 2008
Summary The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as a basis for values based service for sustainable business. The authors provide an overview of the history of IKEA and the social and environmental perspectives that have acted as driving forces for creating economic value. They go on to develop values-based service thinking within the areas of service experience, service brand, and service leadership. The book concludes by comparing IKEA to other values-based service companies (such as Starbucks, H&M, and Body Shop); from these reflections, the book presents the key principles for a sustainable, values-based service business..
Format: Electronic Resources
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America's Service Meltdown : Restoring Service Excellence in the Age of the Customer.

2024-05-20T04:30:22Z

by Pupo, Raul.
Call Number 658.812
Publication Date 2010
Format: Electronic Resources
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Value-Added Services for Next Generation Networks : Value-Added Services for Next Generation Networks.

2024-05-20T04:30:22Z

by Van de Velde, Thierry.
Call Number 621.382
Publication Date 2007
Summary In the NGN world, no truer words are spoken than "the future is now." And the competition in the information networking arena will only intensify in the next 5-10 years. Choosing the correct NGN-VAS strategy now will set your company apart. Value Added Services for Next Generation Networks examines the quest for the real added value in modern communication systems. The author covers more than just the technology itself, but also examines how it is being used and how it could be used to gain a strategic advantage. The book starts with a SOTW analysis for PSTN/GSM operators and new entrants and the threats they will undoubtedly face. The author examines the fundamentals of genuine communication services and the service providers' starting position, then takes you on a tour through the landscape of NGN standards, contrasting the 3GPP IMS architecture with that of IETF, UMA, and OMA. He discusses practical ways to build an NGN SDP and the essential business aspects involved in this enterprise. The book highlights how, technically, the NGN can be interconnected, or glued, to the existing GSM/PSTN infrastructure, justifying the choice of protocols and network architecture. It also describes general concepts, architectural requirements, and technologies in modern VAS platform and new VAS for the NGN in terms of network implementation, end user experience, business scope, and cost/revenue projections. But is NGN just a game of investments in equipment, of CAPEX and OPEX savings? Is the so-called triple play just a matter of marketing, partnerships, and mergers? How will the market play out? Where will the NGN and VAS ultimately go? And more importantly, what is your NGN-VAS strategy? By addressing these questions and more, this book prepares you for success in the emerging telecommunications environment.
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The Discourse of Customer Service Tweets : Planes, Trains and Automated Text Analysis.

2024-05-20T04:30:22Z

by Lutzky, Ursula.
Call Number 658.812
Publication Date 2021
Format: Electronic Resources
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The Complete Guide to Growing and Using Wheatgrass [electronic resource] : Everything You Need to Know Explained Simply, Including Easy-to-Make Recipes

2024-05-20T04:30:22Z

by Degraff, Loraine.
Call Number 641.563
Publication Date 2011
Summary More and more people are taking advantage of wheatgrass, this highly useful plant, and growing it themselves, but for many, the lack of instruction and direction can lead to frustration and confusion over how the plant is supposed to be grown and what it needs to thrive. This book guides you through the process of not only growing, but successfully cultivating wheatgrass for your own personal use in nearly any endeavor. You will learn what wheatgrass does for you and your body; providing the necessary energy you need to lose weight and helping to fight illness by boosting your immune system.
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Images of Intellectual Capital.

2024-05-20T04:30:22Z

by Fazlagić, Jan.
Call Number 331.11090510000002
Publication Date 2016
Summary Intellectual capital (IC) became a hot topic in economic discussion at the turn of this century, believed to offer new principles which could help build the new intangible economy after the collapse of the Soviet Union and the Internet revolution. The early enthusiasm of the 2000s has slightly subsided today, however, though many of the underlying assumptions relating to the importance of intangible assets are still valid. As such, it is much more appropriate today to discuss issues related to IC as 'images of intellectual capital' rather than 'rules'. Intellectual capital explains a plethora of phenomena in today's business organisations, and this book takes a post-modern approach to the issue of IC and offers a selection of different perspectives. They include analyses of intellectual capital in education, business, and in the public sector. The chapters collected here are authored by university professors, business practitioners and students, and investigate such issues as the relative importance of intellectual capital components to tangible components of a company's value, the impact of ICT on IC, the measurement methods for IC, and different forms of communication for the disclosure of IC.
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Disruptive Selling : A New Strategic Approach to Sales, Marketing and Customer Service.

2024-05-20T04:30:22Z

by Maes, Patrick.
Call Number 658.81
Publication Date 2018
Summary Transform your company by adopting disruptive selling strategies and empowering customers, through unique digital innovation relevant to both B2B and B2C companies.
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New Technologies for Engineering Research and Design in Industry [electronic resource] : Selected, Peer Reviewed Papers from the 2014 International Conference on Mechatronics and Intelligent Materials (MIM 2014), May 18-19, 2014, LiJiang, China

2024-05-20T04:30:22Z

by Sung, Wen-Pei.
Call Number 620.11
Publication Date 2014
Summary Collection of selected, peer reviewed papers from the 2014 International conference on Mechatronics and Intelligent Materials (MIM 2014), May 18-19, 2014, LiJiang, China. The 617 papers are grouped as follows: Chapter 1: Materials Science and Chemical Engineering, Chapter 2: Applied Mechanics, Monitoring and Control. Mechanical and Industrial Engineering, Chapter 3: Communication, Information Technologies, Signal and Data Processing, Chapter 4: Building, Civil and Environmental Engineering, Chapter 5: Management Engineering, Economics, Business, Logistics Engineering, Chapter 6: New Technologi
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Selected Papers from the 16th QMOD-ICQSS conference : From LearnAbility and InnovAbility to SustainAbility.

2024-05-20T04:30:22Z

by Dahlgaard-Park, Su Mi.
Call Number 658.83
Publication Date 2014
Summary This ebook contains 12 papers selected from the 16th QMOD-ICQSS conference: From LearnAbility and InnovAbility to SustainAbility. The first paper by Pantouvakis attempts to investigate the effects of market orientation (MO) and service quality (SQ) logic on business performance. The second paper by Gamme & Aschehoug looks at 2 case companies, to identify what these companies have experienced as important enablers and disablers in their lean implementation process. The following research questions are addressed: In what way(s) does lean contribute to greater operational integration? In what way(s) does lean hinder operational integration? In paper 3, Falkheimer describes and reflects upon strategic communication and its relevance for organizational development and the service sciences, while in the fourth contribution Senic & Marinkovic identify four dimensions of customer value: emotional value, social value, functional value and monetary value. They aim to determine the effects of the aforementioned values on attitudinal loyalty and behavioral intentions.Gremyr & Elg then examine the value of a developmental learning view on implementation of QM concepts, followed by a paper examining some of the considerations in the preparation of professionals for service quality and organizational excellence, by Professor T.N Goh.In paper 7, Saeedi et al look at the impacts of inward international licensing (IIL) on the absorptive capacity (ACAP) of SMEs in a developing economy, followed by a paper by Brown focusing on how organisations can benefit from adopting an organic paradigm of management to maximise the benefits of a quality and business excellence strategy.The purpose of the next paper by Ljungblom is to research the practice of ethics in Swedish health care organizations using Lean Management. This is followed by a contribution from Siverbo et al who first describe how the training of healthcare professionals in improvement work can be performed, and then evaluate potential changes in attitude as a result of the initiative. The next study by Booker and Tucker establishes suggested criteria by which push and pull elements can be utilized to streamline the much needed pedagogical process for mid-career professionals taking asynchronous online graduate classes. The final contribution in this issue is from Amorim & Saghezchi who investigate the existence of differences in service quality assessments across distinct retail store formats, addressing customers' quality assessments for physical aspects, personal interactions, reliability and policies dimensions in hypermarkets and supermarkets, to analyse the impacts for satisfaction and loyalty.
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Global Experience Industries : The Business of Experience Economy.

2024-05-20T04:30:22Z

by Christensen, Jens.
Call Number 338.477
Publication Date 2009
Summary The experience economy is a fourth economic field, different from commodities, goods and services. Experiences are an economic value that is added to a product or identical with a product. When you buy an experience, you pay to spend time enjoying a series of memorable events that a company stages to engage a customer in a personal way.Fueled by an expanding global and digital economy, the experience dimension has moved into a predominant place since the 1990s. In developed countries, people have become richer and more individualized, and with all their basic material needs being met they focus increasingly on personal development and self-realization. Demand is increasing for experience-based products such as tourism and sports, as well as film, music and other contents of media and interactive technologies. Furthermore, the demand for experience values has extended to include any product or dimension of modern societies, such as the design of houses, furniture, clothes, cars, computers, etc.This is not a completely new story - commercial entertainment and design have, after all, been around for a century or so, and the universal values of love, sex, belief, family and the meaning of life have always been vital to human beings. What is new is the fact that capitalism is invading more and more fields of experiences connected with emotions and the extension of life. In all developed countries, and increasingly on a global scale, a series of expanding industries has emerged to supply the market with experience-oriented goods.In this book, the business development of markets and industries is examined: from tourism, to media and entertainment, from design to sex, and the leading companies and trends in all the industries involved are also given consideration.
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Client Service Excellence : The 10 Commandments.

2024-05-20T04:30:22Z

by O'Sullivan, Larry.
Call Number XX(290847.1)
Publication Date 2010
Format: Electronic Resources
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Advances in the Human Side of Service Engineering Design : Advances in the Human Side of Service Engineering.

2024-05-20T04:30:22Z

by Spohrer, James C.
Call Number 620.82
Publication Date 2012
Summary If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary manufacturing systems. Topics include: Adoption of health information technology (HIT) Aging society: the impact of age on traditional service system constructs Anthropology in service science Applying service design techniques to healthcare Co-creating value Cognitive systems modeling of service systems Context-related service: the human aspect of service systems Designing services for underserved populations Ethics dividend in services: how it may be cultivated, grown, and measured Governance of service systems Human aspects of change when applying Lean Six Sigma methods and tools Human side of service dominant logic in B2B settings Human-computer interaction and HF in software technologies Service network configuration impacts on customer experience Simulating employees and customers in service systems Systems design and the customer experience Usability and human side of electronic financial services The book also discusses issues that arise in shop floor and office environments in the quest for manufacturing agility, i.e. enhancement and integration of human skills with hardware performance for improved market competitiveness, management of change, product and process quality, and human-system reliability. It provides a foundation upon which researchers and practitioners can contribute to this quickly evolving area and make lasting contributions.
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Looking Beyond the Runway : Airlines Innovating with Best Practices While Facing Realities.

2024-05-20T04:30:22Z

by Taneja, Nawal K.
Call Number 387.7068
Publication Date 2010
Summary The global airline industry, facing significant changes and discontinuity is prompted and forced to deal with a "new normal." Who would have imagined a few years ago that:- a significant percentage of consumers in the US now prefer to fly low-cost airlines instead of full-service airlines because they perceive the product to be better,- airlines would generate up to a third of their total income from non-ticket revenue,- many low-cost airlines would add complexity to their original simple business models through the development of code-share agreements, the use of global distribution systems, and travel agents to distribute their seats,- Jetstar, a low-cost subsidiary of Qantas, would grow faster and be more profitable than its parent,- a survey carried out by Ryanair would show that 42 percent of passengers would be willing to stand on short (one hour) flights if they could pay 50 percent less than seated passengers,- passengers could pay as little as US2,000 for a transatlantic Business Class ticket on top-brand airlines,- Lufthansa would have ownership in airlines based in Austria, Belgium, Italy, Switzerland, Turkey, the UK, and the US, and that it would continue to pursue equity ownership in airlines based in Poland and Scandinavia, or - the Japanese and Canadian governments would struggle to find different ways to bail out their heretofore flag carriers?To deal with this upcoming "new normal", airlines have to go beyond their short-term circumstantial strategies - they need strategic renewal of their ageing business model. In this candidly-written book, Nawal Taneja explains what will separate the winners from the losers.He maintains the leaders will be the airlines that: (1) exploit this crisis-driven change to their best advantage, (2) learn to work around the airline-inherent constraints that prevent them from running their businesses just like other businesses, (3) learn from successes and failures of other global enterprises, (4) sharpen their business intelligence, analytics, and strategic agility, and (5) proactively explore the "pockets of growth" in this emerging-markets century. To help airline executives become informed of new competitive games, the author analyzes numerous business sectors such as auto, hospitality, retail, technology, and entertainment. For example, relevant lessons can be learned from the strategic mistakes made by the US automakers. Likewise, emergent and compelling insights can be gained in superior customer experience from Ritz Carlton and Zappos, and in value-creating innovation from Cirque du Soleil and Zipcar. The book also features a multitiude of forewords from airlines and related businesses to provide readers with multiple perspectives on the changing landscape in the global airline industry.Nawal Taneja is a career analyst of the global airline industry with wide-ranging experience in the aviation industry, academia, and public policy. Encouraged by industry executives, he has written five other books for practitioners in the global airline industry, including FASTEN YOUR SEATBELT: The Passenger is Flying the Plane and Flying Ahead of the Airplane.
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Mountain Resort Marketing and Management.

2024-05-20T04:30:22Z

by Solelhac, Armelle.
Call Number 647.94068
Publication Date 2021
Summary Mountain resort tourism is a competitive environment, experiencing increasing growth in new markets such as China, that require the knowledge and skills developed by mature markets. This book provides these insights by offering a critical and up-to-date examination of the mountain industry.
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Sales Engagement : How the World's Fastest Growing Companies Are Modernizing Sales Through Humanization at Scale.

2024-05-20T04:30:22Z

by Medina, Manny.
Call Number 658.85
Publication Date 2019
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Islamic Tourism : Management of Travel Destinations.

2024-05-20T04:30:22Z

by Jamal, Ahmad.
Call Number 338.4791
Publication Date 2018
Summary Islamic tourism is an increasingly important market sector. This book provides practical applications, models and illustrations of religious tourism and pilgrimage management from a variety of international perspectives, supported by case studies.
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Communication Practices in Engineering, Manufacturing, and Research for Food, Drug, and Water Safety.

2024-05-20T04:30:22Z

by Wright, David.
Call Number 363.1926
Publication Date 2015
Summary This book demonstrates some of the ways in which communication and developing technologies can improve global food and water safety by providing a historical background on outbreaks and public resistance, as well as generating interest in youth and potential professionals in the field  History of muckraking in the food industry Case study on groundwater regulation Interviews with members of the beef industry and livestock market owners.
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Management and Marketing of Wine Tourism Business : Theory, Practice, and Cases.

2024-05-20T04:30:22Z

by Sigala, Marianna.
Call Number 338.4791
Publication Date 2018
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Event Planning Business : Step-by-Step Startup Guide.

2024-05-20T04:30:22Z

by Media, The Staff of Entrepreneur.
Call Number 394.2
Publication Date 2015
Summary The experts at Entrepreneur provide a two-part guide to success. First, learn everything you need to know to become a successful event planner. Then, master the fundamentals of business startup including defining your business structure, funding, staffing and more. This kit includes:  Essential industry-specific startup essentials including industry trends, best practices, important resources, possible pitfalls, marketing musts, and more  Entrepreneur Editors' Start Your Own Business, a guide to starting any business and surviving the first three years  Interviews and advice from successful entrepreneurs in the industry  Worksheets, brainstorming sections, and checklists  Entrepreneurs Startup Resource Kit (downloadable) More about Entrepreneur's Startup Resource Kit Every small business is unique. Therefore, it's essential to have tools that are customizable depending on your business's needs. That's why with Entrepreneur is also offering you access to our Startup Resource Kit. Get instant access to thousands of business letters, sales letters, sample documents and more  all at your fingertips! You'll find the following: The Small Business Legal Toolkit When your business dreams go from idea to reality, you're suddenly faced with laws and regulations governing nearly every move you make. Learn how to stay in compliance and protect your business from legal action. In this essential toolkit, you'll get answers to the how do I get started?" questions every business owner faces along with a thorough understanding of the legal and tax requirements of your business. Sample Business Letters 1000+ customizable business letters covering each type of written business communication you're likely to encounter as you communicate with customers, suppliers, employees, and others. Plus a complete guide to business communication that covers every question you may have about developing your own business communication style. Sample Sales Letters The experts at Entrepreneur have compiled more than 1000 of the most effective sales letters covering introductions, prospecting, setting up appointments, cover letters, proposal letters, the all-important follow-up letter and letters covering all aspects of sales operations to help you make the sale, generate new customers and huge profits.
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Multilingual Discourse Production : Diachronic and Synchronic Perspectives.

2024-05-20T04:30:22Z

by Kranich, Svenja.
Call Number 404.2
Publication Date 2011
Summary This paper examines previous claims that subject-initial word order in the oral Salish languages is induced via translation from English. The analysis concentrates on new fieldwork data from Nłeʔkepmxcin. By taking prosody as its starting point, this study offers a new look at this issue, and uniquely combines detailed phonetic with syntactic, pragmatic and historical-comparative analysis. Subject-initial forms are, at first glance, at odds with the basic verb-initial structure underlying all 23 Salish languages. However, examination of the deeper prosodic and syntactic properties of subject-initial forms in Salish suggests that they are in fact native forms induced by pragmatic context and not translation effects. The study therefore cautions against reliance on (written) surface word order in translation studies.
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Airbnb for Dummies.

2024-05-20T04:30:22Z

by He, Symon.
Call Number 647.94068
Publication Date 2023
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Education Management and Management Science : Proceedings of the International Conference on Education Management and Management Science (ICEMMS 2014), August 7-8, 2014, Tianjin, China.

2024-05-20T04:30:22Z

by Zheng, Dawei.
Call Number 371.2
Publication Date 2015
Summary This proceedings volume contains selected papers presented at the 2014 International Conference on Education Management and Management Science (ICEMMS 2014), held August 7-8, 2014, in Tianjin, China. The objective of ICEMMS2014 is to provide a platform for researchers, engineers, academicians as well as industrial professionals from all over the world to present their research results and development activities in Education Management and Management Science.
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