Search Results for Communication and business

Communication in business : strategies and skills / Judith Dwyer.

2024-05-03T03:34:27Z

by Dwyer, Judith.
Call Number 658.45 DWY
Publication Date 2005 2004
Format: Books

Communication in business : strategies and skills / Judith Dwyer.

2024-05-03T03:34:27Z

by Dwyer, Judith.
Call Number 658.45 DWY
Publication Date 2009 2008
Summary A comprehensive how-to guide that will help readers understand communication principles and apply them to the business environment. This fourth edition has additional chapters and updated content.
Format: Books

Franklin Covey style guide for business and technical communication.

2024-05-03T03:34:27Z

Call Number 808.066 FRA
Publication Date 1999
Format: Books

Message not received : why business communication is broken and how to fix it / Phil Simon.

2024-05-03T03:34:27Z

by Simon, Phil, author.
Call Number 651.7 SIM
Publication Date 2015
Summary Get your message across the right way with clear communication Message Not Received provides the tools and techniques that make an effective writer and public speaker. Particularly on topics related to data and technology, effective communication can present a challenge in business settings. This book shows readers how those challenges can be overcome, and how to keep the message from getting lost in the face of mismatched levels of knowledge, various delivery media, and the library of jargon that too often serves as a substitute for real, meaningful language. Coverage includes idea crystallization, the rapidly changing business environment, Kurzweil's law of accelerating change, and our increasing inability to understand what we are saying to each other. Rich with visuals including diagrams, slides, graphs, charts, and infographics, this guide provides accessible information and actionable guidance toward more effectively conveying the message. Today, few professionals can ignore the tsunami of technology that permeates their lives, advancing far more rapidly that most of us can handle. As a result, too many people think that successful speaking means using buzzwords, jargon, and invented words that sound professional, but don't actually communicate meaning.
Format: Books

Communication in responsible business [electronic resource] : strategies, concepts, and cases / Roger N. Conaway and Oliver Laasch.

2024-05-03T03:34:27Z

by Conaway, Roger N.
Call Number 658.45 23
Publication Date 2012
Summary Communication in Responsible Business sets the stage for social, environmental, and ethical business. These topics have risen to the forefront for many businesses and communication of them has become crucial to business success. This book offers an extensive toolbox of the most effective instruments for communicating social, environmental, and ethical business to a variety of stakeholders. Each chapter covers specific situations for communicating responsible business. We provide examples of social and cause-related marketing, sustainability reporting, issues-and crisis communication, the use of vision, mission statements and codes, and web-based stakeholder communication. The book gives practitioners hands-on concepts and actual illustrations. Chapter cases provide rich practical coverage and translate concepts to solutions for day-to-day business realities.
Format: Electronic Resources
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Engaging with fashion : perspectives on communication, education and business / edited by Federica Carlotto and Natalie McCreesh.

2024-05-03T03:34:27Z

by Carlotto, Federica, editor.
Call Number 391 23
Publication Date 2019
Summary This book is a modern exploration of how we engage with fashion today. Through a series of articles this book shows the ways through which we can approach fashion. The articles are organized around the following six sections: marketing, consuming, educating, communicating, embodying and positioning - each with a mix of research approaches and strategies. From sustainability and consumerism to street-style and street-food. From how fashion is taught across the globe to how fashion is communicated through photography and the media. We invite the readers to be curators themselves, and to create their own augmented knowledge of fashion, by reading this books varied themes. Contributors are Claire Allen, Deidra Arrington, Naomi Braithwaite, Jill Carey, Federica Carlotto, Karen Dennis, Doris Domoszlai, Linsday E. Feeny, Nádia Fernandes, Jacque Lynn Foltyn, Alessia Grassi, Chris Jones, Lan Lan, Peng Liu, Mario Matos Ribeiro, Natalie C. McCreesh, Alex McIntosh, Alice Morin, Nolly Moyssi, Maria Patsalosavvi, Laura Petican, Jennifer Richards, Susanne Schulz, Ines Simoes, Helen Storey, Steve Swindells, Stephen Wigley, Gaye Wilson and Cecilia Winterhalter.
Format: Electronic Resources
http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=1945967

Instant messaging rules : a business guide to managing policies, security, and legal issues for safe IM communication / Nancy Flynn.

2024-05-03T03:34:27Z

by Flynn, Nancy, 1956-
Call Number 651.8469 22
Publication Date 2004
Format: Electronic Resources
Click here to view

E-mail rules : a business guide to managing policies, security, and legal issues for E-mail and digital communication / Nancy Flynn and Randolph Kahn.

2024-05-03T03:34:27Z

by Flynn, Nancy, 1956-
Call Number 384.34068 22
Publication Date 2003
Summary Annotation E-mail management is a particularly serious business issue in the post-Enron, corporate fraud climate, with many legal and retention concerns related to a company's electronic documents. E-Mail Rules: A Business Guide to Managing Policies, Security, and Legal Issues for E-Mail and Digital Communication provides readers with a smart, practical, system for handling everything that comes in and leaves their companies' computers from transaction details, to trade secrets, and confidential documents. E-Mail Rules also helps business people to maximize the effectiveness of their system by considering e-mail as a critical business tool and provides readers with a practical system for managing and protecting electronic capital. It includes discussion of all the related technologies like instant messaging, LISTSERVsreg;, and online chat.
Format: Electronic Resources
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Business communication : a handbook for accounting students and graduates / compiled by Rosemary Kerr, with additional material by Silvia Caratti, Abhijeet Singh and Ilan Zagoria.

2024-05-03T03:34:27Z

by Kerr, Rosemary, 1964- 1964-, compiler.
Call Number 658.45 BUS
Publication Date 2017
Summary This handbook is designed to support you in effective and efficient business communication so that you can manage your communication with confidence and professionalism. The handbook covers the main forms of contemporary business communication used in the accounting profession. It also includes cultural elements of communication and guides on ethical behaviour in your communication.
Format: Books

Moodle 2.0 for business beginner's guide [electronic resource] : implement Moodle in your business to streamline your interview, training, and internal communication processes / Jason Cole, Jeanne Cole, Gavin Henrick.

2024-05-03T03:34:27Z

by Cole, Jason.
Call Number 371.334 23
Publication Date 2011
Format: Electronic Resources
Click here to view

Develop and deliver effective presentations [electronic resource] : a 10-step process to plan, practice, and rehearse a presentation on any business topic / by Natasha Terk.

2024-05-03T03:34:27Z

by Terk, Natasha.
Call Number 658.452 23
Publication Date 2014
Format: Electronic Resources
Click here to view

Workplace Excellence : Open Communication and Teamwork [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(304518.1)
Summary Workplace Excellence: Open Communication & Teamwork is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. Open communication and good teamwork is the key to success in all organizations. A practical case study style video set in different organizations demonstrating examples of how they communicate and collaborate in teams.
Format: Other
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The Thorogood guide to the world's business cultures and how to unlock them [electronic resource] / Barry Tomalin and Mike Nicks.

2024-05-03T03:34:27Z

by Tomalin, Barry.
Call Number 658.049 22
Publication Date 2010
Format: Electronic Resources
Click here to view

The big book of business games : icebreakers, creativity exercises, and meeting energizers / John W. Newstrom and Edward E. Scannell.

2024-05-03T03:34:27Z

by Newstrom, John W.
Call Number 658.40353 NEW
Publication Date 1996
Format: Books
Table of contents http://www.loc.gov/catdir/toc/mh022/95044899.html Publisher description http://www.loc.gov/catdir/description/mh022/95044899.html

M2M business strategy and planning [electronic resource].

2024-05-03T03:34:27Z

Call Number 004.6 23
Publication Date 2012
Format: Electronic Resources
Click here to view

Business and professional writing : a basic guide / Paul MacRae.

2024-05-03T03:34:27Z

by MacRae, Paul, 1946-, author.
Call Number 808.06665 MAC
Publication Date 2015
Format: Books
Publisher description Table of contents only

Corporate communication [electronic resource] : tactical guidelines for strategic practice / Michael B. Goodman and Peter B. Hirsch.

2024-05-03T03:34:27Z

by Goodman, Michael B., 1949-
Call Number 658.45 23
Publication Date 2012
Summary The communication professional in a Fortune 500, multi-national corporation today faces the challenges of a rapidly changing global economy, a revolution in communication channels fueled by the Internet, and a substantially transformed understanding of what a 21st century corporation stands for. This book investigates these forces and the specific communication challenges that they pose for the global corporation. Examining these forces and how they are interrelated should offer insights and strategies for students of the corporate communication discipline and business leaders to help them deploy effective communication as a strategic business asset in the contemporary global economy. This book focuses on the process of communication in a corporate context; and explores, analyzes, integrates, and applies the theory, practice, and functions of corporate communication. The combination of a theoretical framework for understanding how these forces influence corporate communication with practical guidelines for effective communication within this framework will also be of value to practitioners as well as students of the communication discipline.
Format: Electronic Resources
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Blog rules : a business guide to managing policy, public relations, and legal issues / Nancy Flynn.

2024-05-03T03:34:27Z

by Flynn, Nancy, 1956-
Call Number 659.2 22
Publication Date 2006
Format: Electronic Resources
Click here to view

Unified communications (UC) over IP multimedia subsystem (IMS) [electronic resource] : solutions and market/business analysis.

2024-05-03T03:34:27Z

Call Number 006.7 23
Publication Date 2011
Format: Electronic Resources
Click here to view

Writing and research for graphic designers [electronic resource] : a designer's manual to strategic communication and presentation / Steven Heller.

2024-05-03T03:34:27Z

by Heller, Steven.
Call Number 808.066741 23
Publication Date 2012
Summary "For designers, writing and research skills are more necessary than ever before, from the basic business compositions to critical writing. In this competitive climate, designers are routinely called upon to make words about the images and designs they create for clients. Writing about design is not just "trade" writing, but should be accessible to everyone with an interest in design. This book is a complete, introductory guide to various forms of research and writing in design--and how they explain visuals and can be visualized. These pages address communication on various levels and to all audiences:- Designers to Designers- Designers to Clients- Designers to the Design-literate- Designers to the Design-agnosticBeing able to express the issues and concerns of the design practice demands facts, data, and research. With Writing and Research for Graphic Designers, you'll learn how to turn information into a valuable asset-- one of the key talents of the design researcher"--
Format: Electronic Resources
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Learning points : 100 activities and actions for e-communications excellence / Peter R. Garber.

2024-05-03T03:34:27Z

by Garber, Peter R.
Call Number 651.7 22
Publication Date 2005
Format: Electronic Resources
Click here to view

Communicating effectively with email [electronic resource] : courtesies, protocols, and time savers / by Laura Stack.

2024-05-03T03:34:27Z

by Stack, Laura.
Call Number 808.066651 22
Publication Date 2013
Format: Electronic Resources
Click here to view

Cutting Edge Communication : Global and Cultural Sensitivity [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(308118.1)
Summary In this Global and Cultural Sensitivity video you learn that cultural awareness is more than how people look or good manners in business interactions. It means being sensitive to local customs, different company cultures, different traditions and values. Cultural insensitivity can offend or alienate employees, customers, partners and suppliers. Global cultural awareness and sensitivity are crucial in business and modern work life. Get this right and you lay the foundations of successful working relationships. Get it wrong and you can cause offense, lose trust and jeopardize business relations. The Global and Cultural Sensitivity video features a case study of a team having a cultural awareness meeting: Serena is horrified when she sees everyone wearing fancy dress costumes. She explains that this can cause offence. The team learn to be appropriate, observe and follow local ways, never assuming you are superior. Serena advocates the importance of doing further research, and not being insensitive or outspoken about other peoples customs. Dion seeks tips from Tammy when doing business in China. They discuss problems with jargon and gestures. What may be acceptable in some cultures is bad manners elsewhere.
Format: Other
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Crash Course Entrepreneurship : How to Communicate with Customers [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(307294.1)
Summary No business, no matter how innovative and amazing it is, will survive if people haven't heard of it. If people don't know something exists, they'll never be able to purchase it. It's time to work on our communication skills.
Format: Electronic Resources
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Cutting Edge Communication : Appreciate Diversity and Inclusion [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(308112.1)
Summary Appreciate Diversity and Inclusion is a timely video that will engage participants as they watch the Cutting Edge team work through their own issues of unconscious bias, micro-aggressions and diversity issues. Carol returns from vacation to find that Marcus has hired two non-English speakers, to develop diversity at work but not everything goes to plan. Diversity includes ethnicity, age, gender and experience as well as physical, mental and emotional capabilities. Diversity is positive for company culture. Companies that encourage and appreciate diversity and inclusion have a wider range of skills and knowledge in their staff, and appreciate benefits as a result. Employees from different backgrounds bring new ideas, new ways of thinking and new ways of doing things. It is critical that we are all inclusive. A diverse workforce benefits everyone.
Format: Other
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Cutting Edge Communication : Brainstorm and Solve Creatively [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(308113.1)
Summary Brainstorming and Solving Creatively is video designed to encourage people to conduct quality brainstorming and problem solving sessions in a group or individually, and explore solutions to challenges and work issues. Learn to freely share ideas, regardless of position in the company. The aim of spontaneously sharing ideas is to facilitate creative problem-solving but it requires a structured process. In this Brainstorming and Solving Creatively video you will learn from the entertaining Cutting Edge team, to sharpen your mind, be open to ideas, solve with facts and logic and challenge everyone creatively. Gathering as many ideas as possible is an effective approach to problem solving. A mind map can be used to compile a list of possible solutions to a problem. Solutions can sometimes come from crazy ideas. Let go of conventional ways of thinking. Constructively discuss all suggestions, without criticizing them, and give credit where it's due.
Format: Other
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Brilliant communication [electronic resource] : 5 steps to communicating your message clearly and effectively / Patrick Forsyth.

2024-05-03T03:34:27Z

by Forsyth, Patrick, author.
Call Number 658.45 23
Publication Date 2011
Format: Electronic Resources
Click here to view

Improving Customer Relations : Episode 04: Communication Skills [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(303582.1)
Summary Communication skills are an essential skills for every business. This video looks at the three ways that people take in information, the three components of face-to-face communication, and how they should be used together when planning your communications.
Format: Other
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Insights and Strategies : 4 Communication Skills Everyone Needs [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(303901.1)
Summary With increasing complexity in the workplace, effective communication skills are key to people's survival. Peter Quarry outlines to Eve Ash the four key communication skills needed: lean communication (getting straight to the point), connecting with others (social skills), adaptability (learning to read and relate to different types of people) and texting and using social media professionally (understanding the importance of sensitive, respectful and polite messaging).
Format: Other
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Introduction to massage therapy / Mary Beth Braun, Stephanie J. Simonson.

2024-05-03T03:34:27Z

by Braun, Mary Beth.
Call Number 615.822 BRA
Publication Date 2005
Format: Books

Exploring Business : Effective Business Communications [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(303542.1)
Summary Communication, internally and externally, is central to every aspect of a business's strategy and operations. In this video, four different business people from the UK and Australia provide an insight into the importance of communication, different methods and evaluating them, and what makes business communication effective. The case studies make an ideal resource for students of Business.
Format: Other
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Improving Customer Relations : Episode 07: Using Telephone and Internet [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(303585.1)
Summary Answering the telephone is a different skill to face-to-face communication. This clip elaborates on these difference and demonstrates the dos and don'ts of phone conversations. It also looks at the ways in which the internet has changed the way business communicate with customers.
Format: Other
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Challenges in virtual collaboration : videoconferencing, audioconferencing, and computer-mediated communications / Lynne Wainfan, Paul K. Davis.

2024-05-03T03:34:27Z

by Wainfan, Lynne.
Call Number 302.2 22
Publication Date 2004
Summary This report summarizes the research literature on virtual collaboration, focusing on interactive virtual collaborations in real or near-real time. In particular, it reviews how the processes and outcomes of virtual collaborations are affected by the communication medium (videoconferencing, audioconferencing, or computer-mediated conferencing). It then discusses how problems in such collaboration can be mitigated and opportunities realized. Problems include increased "us vs. them" divisions and misunderstandings, as well as shifts toward risky options. Opportunities include broadening the range of views and options, as well as broadening the range of available experts. The report suggests a strategy for choosing the most effective medium, including face-to-face communication and hybrid systems, as a function of task and context (e.g., convergence on a decision or brainstorming).
Format: Electronic Resources
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=197620

Intercultural communication in the global workplace / Iris Varner, Linda Beamer.

2024-05-03T03:34:27Z

by Varner, Iris.
Call Number 303.482 VAR
Publication Date 2011
Format: Books

Eat More Better.

2024-05-03T03:34:27Z

by Pashman, Dan.
Call Number 641.013
Publication Date 2014
Format: Electronic Resources
Click here to view book

The nurse leader's guide to business skills [electronic resource] : strategies for optimizing financial performance / Pamela Hunt, Deborah Laughon.

2024-05-03T03:34:27Z

by Hunt, Pamela (Pamela S.), R.N.
Call Number 362.173068 23
Publication Date 2011
Format: Electronic Resources
Click here to view

Make the connection : improve your communication at work and at home / Steve Adubato.

2024-05-03T03:34:27Z

by Adubato, Steve.
Call Number 650.13 22
Publication Date 2006
Format: Electronic Resources
Click here to view

Japan - Culture Smart! : The Essential Guide to Customs & Culture.

2024-05-03T03:34:27Z

by Norbury, Paul.
Call Number 915.2 JAP
Publication Date 2021
Format: Electronic Resources
Click to View

Communication skills for leaders [electronic resource] : delivering a clear and consistent message / Bert Decker.

2024-05-03T03:34:27Z

by Decker, Bert.
Call Number 650.13 22
Publication Date 2009
Summary Annotation How you look. How you act. How you present yourself. That's how you connect with the people at work who count on you for guidance. The truth is: the art of building relationships and communicating effectively isn't taught in the classroom. But it's all right here. Learn how to use words, gestures and even humor to communicate better as a leader.
Format: Electronic Resources
Click here to view

Tourism and the media : tourist decision-making, information and communication / Christian Nielsen.

2024-05-03T03:34:27Z

by Nielsen, Christian, 1968-
Call Number 338.4791 NIE
Publication Date 2001
Format: Books

Trends and Opportunities in Lodging Research.

2024-05-03T03:34:27Z

by Smith, Scott.
Call Number 647.94
Publication Date 2018
Format: Electronic Resources
Click here to view book

88 essential secrets for achieving greater success at work [electronic resource].

2024-05-03T03:34:27Z

by Taylor, Shirley.
Call Number 650.1 22
Publication Date 2012
Format: Electronic Resources
Click here to view

Pattern + palette sourcebook 2 [electronic resource] : a complete guide to choosing the perfect color and pattern in design / compiled by Heidi Arrizabalaga.

2024-05-03T03:34:27Z

by Arrizabalaga, Heidi.
Call Number 745.4 22
Publication Date 2011
Summary ... The second volume in Rockport's Pattern and Palette series, is an invaluable tool for art directors, designers, and students working in the fashion, product, and graphic design fields, as well as anyone in the business of visual communication.
Format: Electronic Resources
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Asserting yourself at work [electronic resource] / Constance Zimmerman, Richard Luecke.

2024-05-03T03:34:27Z

by Zimmerman, Constance.
Call Number 158.2 22
Publication Date 2010
Summary Asserting Yourself at Work provides business professionals with the communication tools and psychological foundation they need to perform more assertively on the job. Designed for front-line managers, supervisors, team leaders, team members, employees, and life-long learners, this course promotes the use of direct, inclusive communication as a powerful tool for achieving targeted goals and building lasting relationships.
Format: Electronic Resources
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New guide for occupational exploration : linking interests, learning, and careers / Michael Farr, Laurence Shatkin.

2024-05-03T03:34:27Z

by Farr, J. Michael.
Call Number 331.7020973 22
Publication Date 2006
Format: Electronic Resources
Click here to view

EBay global the smart way : buying and selling internationally on the world's #1 auction site / Joseph T. Sinclair and Ron Ubels.

2024-05-03T03:34:27Z

by Sinclair, Joseph T.
Call Number 382 22
Publication Date 2004
Format: Electronic Resources
Click here to view

IT Networks [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(302359.1)
Summary Computer networks are at the foundation of Information and Communication Technology. A good understanding of the main elements and functions of computer networks is therefore crucial. This programme provides a comprehensive overview of: the world of networks; wireless LANs and mobile devices; key hardware and software components; wired and wireless protocols; the strengths and limitations of wired and wireless; and network security. Perfect for senior secondary and TAFE in the fields of Information Technology and business, it is also suited to viewers wanting a better understanding of computer networks. Providing up-to-date information, this programme is the ideal guide to the key systems and components of IT networks.
Format: Other
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Online Marketing [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(302505.1)
Summary With the emergence of social media technology and the Internet now dominating global communication, this expert-led programme for upper secondary and higher-education viewers shows why online marketing is a vital part of every business model. Director of 2 Sticks Digital, Tim Martin, and the University of Melbourne's Dr. Brent Coker, explain concepts such as Search Engine Optimisation, Pay Per Click, viral and email marketing, as well as how to implement and measure an online marketing campaign. While online success is difficult to predict, viewers will learn that innovative and flexible marketing strategies are crucial to surviving in the digital world.
Format: Other
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Don't Hesitate, Communicate [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(302463.1)
Summary Employees in an office often come from different walks of life and different cultures. Their personalities are unique, their expectations diverse. But how can we ensure communication in the office is as effective as possible? This programme explores the fundamental business skill of communication in the workplace. The many forms of verbal communication are covered, including oral and written methods such as meetings, speeches, letters and presentations. Similarly, the increasing importance of effective electronic communication is presented. Nonverbal cues such as body language are explored and in summary, the programme discusses strategies for overcoming the barriers to workplace communication.
Format: Other
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Effective Communication in Business [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(302465.1)
Summary Businesses rely heavily on communication - particularly in the information age of the 21st-century. In today's world it is often necessary to share information with many different people both internally and external to the organisation. Without clear communication, false information could be provided to suppliers, employees or customers, with the end result - confusion, and little hope of success. In this programme we define what effective communication is, what stops it, why it's so important, the communication methods that modern businesses employ, and the importance of ethics in communication. Follow us as we prove the importance of effective communication in business.
Format: Other
ClickView Player

2 Minutes to Success : BUILD Relationships [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(304362.1)
Summary BUILD Relationships provides a clear process, BUILD, for establishing positive relationships for a successful sale, a collaborative team or a productive business. Building relationships is at the heart of everything we do, according to psychologist Eve Ash. There is more pleasure and value to be found in relationships that are built from the ground up. Once this video is completed you will have learned to implement the BUILD formula, begin with establishing rapport with the other person, understand what's important to them, initiate engaging communication, listen with an open mind and discover new qualities in them and in yourself.
Format: Other
ClickView Player

Communication at Work : Avoiding Jargon and Slang [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(304983.1)
Summary One of the biggest barriers to communication is when speakers and writers assume that the people they are addressing know a great deal more than they actually do. The use of jargon and slang can turn any business relationship into a communication nightmare! This communication training video explores the importance of asking questions to clarify meanings, tailoring language for particular target groups and building rapport and its impact on the communication process. Clarify the communication in your workplace with this easy to follow communication video aimed at all workers.
Format: Other
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Insights and Strategies : Achieving Best Practice in Crisis Management [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(303842.1)
Summary Ross Campbell of RCA Crisis Management shows the powerful lessons that can be learned from an unfolding crisis. Make people the first priority and anticipate a potential domino effect. He tells Eve Ash you must ensure a reliable communications system, include everyone in the plan, make people a priority and be considerate with communication. This video is one of five powerful videos for any business to employ when developing their crisis management strategy: - Crisis Management Strategy Planning - Managing Crises and Brand Damage - The Power of Checklists in Crisis Management - Running an Effective Crisis Simulation
Format: Other
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Improving creativity, critical thinking, communication, and collaboration [electronic resource].

2024-05-03T03:34:27Z

by Saddleback Educational Publishing.
Call Number 158.1 22
Publication Date 2011
Format: Electronic Resources
Click here to view

Effective apology [electronic resource] : mending fences, building bridges, and restoring trust / John Kador.

2024-05-03T03:34:27Z

by Kador, John.
Call Number 659.2 22
Publication Date 2009
Summary From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. The news is flooded with stories of people apologizing. But we dont need more apologies, says author John Kadorwe need better ones. Too many people miss tapping into the transformative power of apology to restore strained relationships.
Format: Electronic Resources
Click here to view

Beat the bumph! : cut clutter, read rapidly and succeed in the information jungle / Kathryn Redway.

2024-05-03T03:34:27Z

by Redway, Kathryn.
Call Number 650.1 RED
Publication Date 1995
Format: Books

The business student's handbook : skills for study and employment / Sheila Cameron, The Open University Business School.

2024-05-03T03:34:27Z

by Cameron, Sheila, author.
Call Number 650.1 CAM
Publication Date 2021
Summary "Develop essential learning and employability to excel at business studies The Business Student's Handbook, 7th Edition, by Cameron brings together personal skills, study skills and employability skills to help students succeed in their academic and professional lives. The book addresses transferable skills such as self-management, teamwork and planning to help you become a highly desirable graduate. A strong emphasis on project management, data analysis, communication skills and presentation skills makes this an essential resource for any business student. The TECHSkills boxes focus on your digital skills to ensure you are making the most of the best tools found online. This handbook is all about applying theory to practice; so you will find it filled with exercises, practical suggestions and tips"--
Format: Books

The chief information security officer [electronic resource] : insights, tools and survival skills / Barry L. Kouns & Jake Kouns.

2024-05-03T03:34:27Z

by Kouns, Barry.
Call Number 005.8
Publication Date 2011
Summary Chief Information Security Officers are bombarded with huge challenges every day, from recommending security applications to strategic thinking and business innovation. This guide describes the hard and soft skills that a successful CISO requires: not just a good knowledge of information security, but also attributes such as flexibility and communication skills.
Format: Electronic Resources
Click here to view

Managing across cultures : the seven keys to doing business with a global mindset / Charlene M. Solomon, Michael S. Schell.

2024-05-03T03:34:27Z

by Solomon, Charlene Marmer
Call Number 658.049 SOL
Publication Date 2009
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/fy0906/2009006676.html

Traveling Heritages : New perspectives on collecting, preserving and sharing women's history.

2024-05-03T03:34:27Z

by Wieringa, Saskia E.
Call Number 305.407900
Publication Date 2008
Summary In the context of our increasingly globalied and digitalied world, libraries and archives are experiencing major changes. The methods used internationally to collect cultural heritage and other historical material are shifting, as new media have added important innovative tools for gathering, preserving, and sharing information around the globe. In light of our increasingly multicultural societies and the expanding "digital divide," we need new and more inclusive approaches to the collection of cultural heritage. This means that critical reflection on both the contents of collections and methods of acquisition is crucial. The International Information Center and Archives for the Womens Movement (IIAV) in Amsterdam provides a case study in how to approach these issues. It considered such questions as how to make optimal use of new media, and whose histories should be represented in its archives. In Traveling Heritages, international and national heritage experts from academic, library, and archival professions reflect upon these questions, offering new perspectives on documenting womens histories.
Format: Electronic Resources
Click here to view book

Introduction to hospitality management / John R. Walker.

2024-05-03T03:34:27Z

by Walker, John R., 1944-
Call Number 647.94068 WAL
Publication Date 2006
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/ecip069/2006007209.html

eTourism : information technology for strategic tourism management / Dimitrios Buhalis.

2024-05-03T03:34:27Z

by Buhalis, Dimitrios.
Call Number 338.47910285 BUH
Publication Date 2003
Summary "This book is aimed at advanced undergraduate and postgraduate students in business, tourism and hospitality programmes who need to explore how they can use ICTs in a strategic context. It is also anticipated that researchers and practitioners will find it useful and stimulating."--BOOK JACKET.
Format: Books

ICT in the Real World : Skills for the Workplace [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(302352.1)
Summary Information and Communication Technology (ICT) is integrated into all levels of the 21st-century workplace. Word processing, computerised spreadsheets, email communication and web-based research are just some of the tasks performed every day. In this programme, various employees demonstrate the skills required to be competent in their positions, including using computers effectively in an office, researching a business project, presenting information, types of digital documents, and the use of spreadsheets and databases for decision making and data storage. Understanding the basics will equip viewers with the knowledge and skills essential for work in the modern workplace.
Format: Other
ClickView Player

Design in the Real World : Logos [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(301528.1)
Summary Companies and other organisations rely on logos to convey information and create brand recognition. Their design is critical - time, creativity, expertise and often, vast sums of money, are invested into their creation - but what are the principles and elements of excellent logo design? This program explores various aspects of logo design including the various purposes for which logos are required, how they might be used and the different places they might be displayed, the logo design process and the importance of excellent communication with clients. Expert comments come from Deakin University lecturer Dr Meghan Kelly, commercial designers Stephen Davey and Chelsea Koetsveld, and one of her clients, business owner Nick McEwan-Hall.
Format: Other
ClickView Player

ICT in Organisations [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(302375.1)
Summary For any modern organisation, Information and Communication Technology (ICT) is fundamental to how they operate. But how do we actually define ICT's and what is the specific role they play in business? Experts with a lifelong understanding of digital technology guide viewers through: the ICT environment, the ICT needs and solutions for organisations, monitoring and evaluating ICT's and what the future of ICT's might look like. The programme offers a variety of visual metaphors, which help to illuminate the inter-connected world of digital communication and how reliant we've become on technology. Upper secondary I.T and business audiences will find this a visually-appealing and highly-accessible programme as they seek to learn more about the world of ICT's.
Format: Other
ClickView Player

Insights and Strategies : Crisis Management Strategy Planning [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(303850.1)
Summary Ross Campbell, RCA Crisis Management teaches viewers the reasons for and how to identify threats and manage serious risk. Ross explains the importance of identifying threats in advance, considering worst case scenarios and choosing a top team to take control in a crisis. He stresses the importance of scenario planning-preparing and rehearsing, and on having a focus communication and message strategy. This video is one of five powerful videos for any business to employ when developing their crisis management strategy: - Achieving Best Practice in Crisis Management - Managing Crises and Brand Damage - The Power of Checklists in Crisis Management - Running an Effective Crisis Simulation
Format: Other
ClickView Player

Cutting Edge Communication : Professional Social Media [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(308125.1)
Summary Professional Social Media is an engaging video featuring the team at Cutting Edge. Social media at work is a double-edged sword - it has benefits and disadvantages. It can provide unique opportunities for sharing information and building networks when used professionally. If used inappropriately, it can impact negatively on individuals or the whole company. Social media can be used to improve communication within the company, promote the company brand, recruit staff, develop new business opportunities and provide better customer service. However, it's important to use social media wisely - and to keep personal use out of the workplace or to a minimum during work hours. This video helps promote constructive rules for professional social media.
Format: Other
ClickView Player

The concise Adair on communication and presentation skills [electronic resource] / edited by Neil Thomas.

2024-05-03T03:34:27Z

by Adair, John Eric, 1934-
Call Number 658.45 22
Publication Date 2003
Format: Electronic Resources
Click here to view

Wireless data services [electronic resource] : technologies, business models and global markets / Chetan Sharma, Yasuhisa Nakamura.

2024-05-03T03:34:27Z

by Sharma, Chetan.
Call Number 384.33 21
Publication Date 2003
Summary Despite phenomenal global growth, wireless technologies have progressed very differently in different territories. With the help of examples, case studies and interviews with industry luminaries, the authors identify key factors behind the success or failure of different strategies and provide insights into how to match wireless technology to global markets.
Format: Electronic Resources
Click here to view

Riding the waves of culture : understanding cultural diversity in business / Fons Trompenaars and Charles Hampden-Turner.

2024-05-03T03:34:27Z

by Trompenaars, Fons.
Call Number 658.4 TRO
Publication Date 1997
Format: Books

Communicate with confidence! : how to say it right the first time and every time / Dianna Booher.

2024-05-03T03:34:27Z

by Booher, Dianna Daniels, author.
Call Number 651.73 23
Publication Date 2013
Format: Electronic Resources
Click here to view

Panicked student's guide to choosing a college major [electronic resource] : how to confidently pick your ideal path / Laurence Shatkin.

2024-05-03T03:34:27Z

by Shatkin, Laurence.
Call Number 378.241 22
Publication Date 2011
Summary Presents advice on matching a college major to personality types and provides skill sets, average earnings potential, and projected job growth for majors in such fields as business, science, the arts, medicine, communication, and education.
Format: Electronic Resources
Click here to view

The four conversations [electronic resource] : daily communication that gets results / Jeffrey Ford and Laurie Ford.

2024-05-03T03:34:27Z

by Ford, Jeffrey (Jeffrey D.)
Call Number 658.45 22
Publication Date 2009
Summary Annotation This book shows managers and employees how to use the right conversation at the right time, plan and start each conversation well, and finish each conversation effectively.
Format: Electronic Resources
Click here to view

Fashion [electronic resource] : a very short introduction / Rebecca Arnold.

2024-05-03T03:34:27Z

by Arnold, Rebecca.
Call Number 391 22
Publication Date 2009
Summary Fashion is a dynamic global industry that plays an important role in the economic, political, cultural, and social lives of an international audience. It spans high art and popular culture, and plays a significant role in material and visual culture. This book introduces fashion's myriad influences and manifestations. Fashion is explored as a creative force, a business, and a means of communication. From Karl Lagerfeld's creative reinventions of Chanel's iconic style to themulticultural reference points of Indian designer Manish Arora, from the spectacular fashion shows held in nineteenth cent.
Format: Electronic Resources
Click here to view

Business graphics [electronic resource] : 500 designs that link graphic aesthetic and business savvy / Steven Liska, Liska + Associates.

2024-05-03T03:34:27Z

by Liska, Steven.
Call Number 741.6 22
Publication Date 2007
Format: Electronic Resources
Click here to view

Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal.

2024-05-03T03:34:27Z

by Bacal, Robert.
Call Number 658.812 BAC
Publication Date 2005
Format: Books

Communication skills for managers [electronic resource] / Janis Fisher Chan.

2024-05-03T03:34:27Z

by Chan, Janis Fisher.
Call Number 658.45 23
Publication Date 2002
Summary Communicating clearly is a critical skill for successful managers! The ability to communicate clearly is the critical core competency for successful managers at all levels and in all industries. This book is your guide to business communication that delivers the message-whether written, or spoken, in person or via e-mail-with respect for the receiver, and in all business situations. This solid overview of all facets of business communication offers numerous opportunities to practice and apply your new skills and a log to track your improvement. Readers will learn how to: Communicate clearly a.
Format: Electronic Resources
Click here to view

Writing effective policies and procedures : a step-by-step resource for clear communication / Nancy Campbell.

2024-05-03T03:34:27Z

by Campbell, Nancy, 1949 December 15-
Call Number 658.453 21
Publication Date 1998
Format: Electronic Resources
Click here to view

Workplace Essentials : Communicating on the Phone [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(302703.1)
Summary The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, and good business telephone skills have to be learned. Chapter 1: Phone Greetings. Good phone skills include answering the call in three rings, putting a smile in your voice, introducing yourself, and ensuring it is convenient. Chapter 2: Phone Skills. Learning phone skills such as using the caller's name, asking open questions, using active listening, and recording and repeating information is essential. Chapter 3: Closing a Phone Call. When ending a phone call ensure you agree on actions and follow them up, volunteer any useful information, and identify what happens next.
Format: Other
ClickView Player

Designing the networked organization [electronic resource] / Ken Everett ; with contributions by Richard White [and others].

2024-05-03T03:34:27Z

by Everett, Ken.
Call Number 658.044 22
Publication Date 2011
Summary Ken Everett proposes the network as the organization of the future, and he wrote this book, with the help of five colleagues, to help the architects of such future organizations. He started a network of necessity - limited financial resources - but then encountered surprising benefits. He discovered networked organizations to be resilient, innovative, and leader-full and that these characteristics arise out of the design. This potential, he says, applies equally to networks of independent associates as it does to traditional organizations willing to adopt a new style of leadership - a style closer to "hosting" than "commanding." This is a practice-based book: Its developmental model was earned through experience. The model lays out three phases: from connections to communities to coalitions, or from "doing fine" to "getting better" to "getting better at getting better." Ken Everett illustrates these claims with real-life examples. He describes how a family company with only 3 employees grew to be represented in 30 countries via 300 colleagues. The potential of the networked organization is new, and that's what this book is about.
Format: Electronic Resources
Click here to view

Succeed in business : the essential guide for business and investment : Thailand / Bea Toews & Robert McGregor.

2024-05-03T03:34:27Z

by Toews, Bea.
Call Number 959.3 TOE
Publication Date 1998
Format: Books

Service Excellence in Tourism and Hospitality : Insights from Asia.

2024-05-03T03:34:27Z

by Thirumaran, K., ditor.
Call Number XX(296654.1)
Publication Date 2021
Summary Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
Format: Electronic Resources
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50 one-minute tips for better communication [electronic resource] : speak, write and present more effectively / Phillip E. Bozek.

2024-05-03T03:34:27Z

by Bozek, Phillip E.
Call Number 658.45 22
Publication Date 2009
Format: Electronic Resources
Click here to view

Heavy hitter selling : how successful salespeople use language and intuition to persuade customers to buy / Steve W. Martin.

2024-05-03T03:34:27Z

by Martin, Steve W., 1960-
Call Number 658.85 MAR
Publication Date 2006
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/fy0611/2005056175.html Publisher description http://www.loc.gov/catdir/enhancements/fy0650/2005056175-d.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0741/2005056175-b.html

Shut up and listen! : the truth about how to communicate at work / Theo Theobald and Cary Cooper.

2024-05-03T03:34:27Z

by Theobald, Theo, 1957-
Call Number 658.45 THE
Publication Date 2004
Summary "Shut up and Listen! has something for all those who face the difficult challenge of making themselves heard in a multi-delivery-channel business world - whether trying to negotiate a pay rise or struggling to put the WOW factor into a presentation. So if you're fed up of the fads and fashions of commercial life then take a trip back to basics. This isn't the coalface, it's the coal!"--BOOK JACKET.
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip0412/2003028085.html

Making business writing happen : a simple and effective guide to writing well / Ralph Brown.

2024-05-03T03:34:27Z

by Brown, Ralph, 1949-
Call Number 808.06665 BRO
Publication Date 2003
Format: Books

Business @ the speed of thought : using a digital nervous system / Bill Gates with Collins Hemingway.

2024-05-03T03:34:27Z

by Gates, Bill, 1956-
Call Number 658.4038 GAT
Publication Date 1999
Format: Books

Publication manual of the American Psychological Association : the official guide to APA style.

2024-05-03T03:34:27Z

by American Psychological Association, author.
Call Number 808.06615 AME
Publication Date 2020 2019
Summary "The Publication Manual of the American Psychological Association, Seventh Edition is the official source for APA Style. With millions of copies sold worldwide in multiple languages, it is the style manual of choice for writers, researchers, editors, students, and educators in the social and behavioral sciences, natural sciences, nursing, communications, education, business, engineering, and other fields. Known for its authoritative, easy-to-use reference and citation system, the Publication Manual also offers guidance on choosing the headings, tables, figures, language, and tone that will result in powerful, concise, and elegant scholarly communication. It guides users through the scholarly writing process-from the ethics of authorship to reporting research through publication. The seventh edition is an indispensable resource for students and professionals to achieve excellence in writing and make a impact with their work" -- Page 4 of cover.
Format: Books

Publication manual of the American Psychological Association : the official guide to APA style.

2024-05-03T03:34:27Z

Work and communicate effectively in an IT environment : ICAICT202A : unit workbook / by Watsonia Software Pty Ltd.

2024-05-03T03:34:27Z

by Watsonia Software Pty Ltd, issuing body.
Call Number 004 23
Publication Date 2012
Format: Electronic Resources
Click here to view

Quick hits for service-learning [electronic resource] : successful strategies by award-winning teachers / edited by M.A. Cooksey and Kimberly T. Olivares.

2024-05-03T03:34:27Z

by Cooksey, M. A.
Call Number 361.37 22
Publication Date 2010
Summary Service-learning, the integration of classroom instruction with community service projects, is rapidly gaining momentum as a successful teaching and learning strategy that benefits both students and their communities. Quick Hits for Service-Learning presents more than 80 examples of innovative curricula, developed by educators in a wide range of disciplines, designed to combine community service with instruction and reflection. Seven chapters offer tips for classroom activities that focus on the education.
Format: Electronic Resources
Click here to view

The engineering language [electronic resource] : a consolidation of the words and their definitions / Ronald E. Hanifan.

2024-05-03T03:34:27Z

by Hanifan, Ronald E.
Call Number 620
Publication Date 2010
Summary Words and acronyms are the heart of all communication, especially in all branches of engineering technology. Unfortunately, complete and accurate interpretations are not always prevalent. Yet such terms form legal contracts between different parties--parties such as subcontractors, vendors, customers, and manufacturers. For providers of engineering and related services use these words to convey a specific intent. Thus, it is imperative that all parties have a complete understanding of these words and acronyms. Readers will find within this book the complete and proper definition of most common words that are used within the engineering business world. Knowing their proper application can result in uniform interpretation of requirements, which can potentially save companies millions of dollars. The improper interpretation of "Regardless of Feature Size" versus "Maximum Material Condition" can result in expensive parts being thrown in the scrap bin.
Format: Electronic Resources
Click here to view

Technologies of choice? [electronic resource] : ICTs, development, and the capabilities approach / Dorothea Kleine.

2024-05-03T03:34:27Z

by Kleine, Dorothea, 1977-
Call Number 303.48330983 23
Publication Date 2013
Format: Electronic Resources
Click here to view

Fundamentals of writing for marketing and public relations [electronic resource] : a step-by-step guide for quick and effective results / Janet Mizrahi.

2024-05-03T03:34:27Z

by Mizrahi, Janet.
Call Number 808.06665 22
Publication Date 2010
Summary This book will help anyone who wants to learn how to write or simply how to improve when writing for marketing and public relations. The author brings to light a fantastic, easy-to-follow guide that provides the basics needed to write promotional and informational materials. Written in an approachable style, this book contains helpful samples and useful checklists that will make even the most timid writers confident that they have represented their organization's message in a professional manner.
Format: Electronic Resources
Click here to view

Gastronomy, Hospitality, and the Future of the Restaurant Industry : Post-COVID-19 Perspectives / Ana Pinto Borges [and 4 others].

2024-05-03T03:34:27Z

by Pinto Borges, Ana, author.
Call Number 641.013 GAS
Publication Date 2022
Summary Gastronomic tourism has made remarkable progress within the past decade in both academia and within its own sector. However, many industries have suffered from the COVID-19 pandemic, and food tourism businesses had to take unique precautions for the health and safety of global consumers. Despite the economic turbulence of the COVID-19 pandemic, there are many strategies available for the restaurant industry to thrive. Gastronomy, Hospitality, and the Future of the Restaurant Industry: Post-COVID-19 Perspectives presents the most recent research surrounding food and gastronomy in relation to hospitality and tourism, highlighting emerging themes and different methods of approach. Concretely, it constitutes a timely and relevant compendium of chapters that offers its readers relevant issues in gastronomy and management strategies in the hospitality industry. Covering topics such as food tourism, organic food production, and restaurant communication, this book is an essential resource for managers, business owners, entrepreneurs, consultants, marketing specialists, government officials, libraries, researchers, academicians, educators, and students.
Format: Electronic Resources
Click to View

Catering and Convention Service Survival Guide in Hotels and Casinos.

2024-05-03T03:34:27Z

by Backus, Lisa Lynn.
Call Number 647.94068000000004
Publication Date 2017
Format: Electronic Resources
Click here to view book

Management and leadership in nursing and health care [electronic resource] : an experiential approach / Elaine La Monica Rigolosi.

2024-05-03T03:34:27Z

by Rigolosi, Elaine La Monica, 1944-
Call Number 362.173068 23
Publication Date 2013
Summary Time-tested leadership and management strategies based on experiential learning activities are at the foundation of this text for undergraduate and graduate students in nursing and health care leadership or management courses. It is grounded in theories and concepts applied to the health care environment from business, organizational psychology, health care law, and educational administration fields. The text encompasses theories of effective communication, problem analysis, conflict resolution, and time management challenges. This new edition includes three new chapters that cover current the.
Format: Electronic Resources
Click here to view

Customer Advocate and the Customer Saboteur Linking Social Word-Of-Mouth, Brand Impression, and Stakeholder Behavior.

2024-05-03T03:34:27Z

by Lowenstein, Michael W.
Call Number 658.812
Publication Date 2011
Format: Electronic Resources
Click here to view book

People management in turbulent times / Adrian Furnham.

2024-05-03T03:34:27Z

by Furnham, Adrian.
Call Number 658.3 FUR
Publication Date 2009
Format: Books

Medical and care compunetics 2 / edited by Lodewijk Bos, Swamy Laxminarayan and Andy Marsh.

2024-05-03T03:34:27Z

by Bos, Lodewijk.
Call Number 610.28 22
Publication Date 2005
Summary The International Council on Medical and Care Compunetics (ICMCC) was founded in 2004 to create the infrastructure necessary for business-to- business and business-to-customer applications of information and communication technology in the medical and care domains. This text features a collection of papers delivered at ICMCC symposia in 2005. Follo.
Format: Electronic Resources
Click here to view

Cultural intelligence : a guide to working with people from other cultures / Brooks Peterson.

2024-05-03T03:34:27Z

by Peterson, Brooks.
Call Number 303.482 PET
Publication Date 2004
Summary "Packed with dozens of engaging stories, case examples and humorous contemporary cartoons, Cultural Intelligence is the perfect antidote for overcoming cross-cultural differences, improving workplace communication, building solid business relationships and contributing positively to your organization's bottom line.". "More than 15,000 people have used the Peterson Cultural Style Indicator. Here, Dr. Peterson defines what cultural intelligence is and explores the skills and characteristics required to work effectively with international clients, customers and business partners - or inside any team, department or organization with a rich mix of cultural perspectives. Using a set of twenty business-oriented dimensions, the author helps you examine your own cultural style and determine that of others in six vital areas: management, strategy, planning, personnel, communication and reasoning. The crowning piece is a set of key action steps for increasing your own cultural intelligence."--BOOK JACKET.
Format: Books

Coaching for improved work performance / Ferdinand F. Fournies.

2024-05-03T03:34:27Z

by Fournies, Ferdinand F.
Call Number 658.314 FOU
Publication Date 2000
Summary "Coaching has proven to be one of the most powerful one-on-one management techniques for getting the best out of every employee. And Coaching for Improved Work Performance stands as one of the most practical guides for effectively coaching all levels of employees in any workplace situation. Now, this classic has been fully updated to help managers face the challenges of today's rapidly changing workplace - from absenteeism, high turnover, and teams to flextime, jobsharing, telecommuting, and keeping employees up to speed on new technologies."--BOOK JACKET.
Format: Books

Controlling cyberspace : the politics of internet governance and regulation / Carol M. Glen.

2024-05-03T03:34:27Z

by Glen, Carol M., author.
Call Number 384.334 23
Publication Date 2018
Summary This book covers a broad range of issues related to Internet governance, presenting a technical description of how the Internet works, and an overview of the Internet governance ecosystem from its earliest days to the present. Included is an examination of the roles of the United Nations and other international and regional organizations in Internet governance, and a discussion of Internet governance in relation to specific national and international policies and debates.
Format: Electronic Resources
http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=1635770

Conversations about job performance [electronic resource] : a communication perspective on the appraisal process / Michael E. Gordon and Vernon D. Miller.

2024-05-03T03:34:27Z

by Gordon, Michael E. (Michael Ernest)
Call Number 658.3125 23
Publication Date 2012
Summary Researchers and practitioners have devoted substantial time and effort over many years to develop satisfactory performance appraisal systems that impart useful information to employees about their job performance. Nonetheless, problems continue to arise, principally because managers often find it difficult to provide feedback on performance to their employees. We offer a Communication- Centered Approach (CCA) to performance appraisal that is focused on its most challenging part, viz., the appraisal interview. The CCA is intended to facilitate this discussion between managers and their employees by addressing the communication issues involved in preparing for, conducting, and reporting the results of a conversation about job performance. The CCA is useful because, despite the continuing evolution of performance appraisal, a conversation about the employee's performance is still a very important component of the latest systems. Also, focusing on communication offers a valuable perspective on all aspects of performance appraisal: defining performance and its various facets; how performance information is given and perceived; and the interactional context that affects the meaning of feedback. The CCA, in other words, offers ideas pertinent to the preinterview, interview, and post-interview phases of the performance appraisal process that make discussions of employee performance more effective. Importantly, the communication literature that is the basis for each of these ideas is described and illustrations are offered of how the conceptual foundation may be translated into practice. Samples of materials consistent with the CCA that were developed at a renowned research and development laboratory are woven into the presentation.
Format: Electronic Resources
Click here to view

Heavy hitter sales psychology [electronic resource] : how to penetrate the C-level executive suite and convince company leaders to buy / Steve Martin.

2024-05-03T03:34:27Z

by Martin, Steve W., 1960-
Call Number 658.85 23
Publication Date 2009
Format: Electronic Resources
Click here to view

Designing mobile service systems [electronic resource] / Els van de Kar, Alexander Verbraeck ; in collaboration with Wieke Bockstael-Blok [and others].

2024-05-03T03:34:27Z

by Kar, Els van de.
Call Number 384.534 22
Publication Date 2007
Format: Electronic Resources
Click here to view

Style guide for business writing / Michael C. Thomsett.

2024-05-03T03:34:27Z

by Thomsett, Michael C., author.
Call Number 808.066 23
Publication Date 2018
Summary "Style guides come in many shapes and sizes, usually focused toward scientific or academic use only. However, business writing is a space occupied by many individuals that has not been given the attention it deserves. The Style Guide for Business Writing, Second Edition, is designed specifically to assist business writers in both the public and private sector, including those publishing with English as a second language; authors of academic papers; business book authors; financial journalists; and writers of reports, proposals or even just e-mail and memoranda. This book provides a comprehensive guide to clear and precise writing that will help develop basic communication skills for the beginner, and refresh the basics for the experienced business writer. Major topics are arranged alphabetically and the cross references and index enable quick and easy access to information. Michael C. Thomsett is a market expert, author, speaker, and coach. His many books include Stock Market Math, Candlestick Charting, The Mathematics of Options, and A Technical Approach to Trend Analysis."--ProQuest.
Format: Electronic Resources
Click here to view

Warren Buffett on business [electronic resource] : principles from the sage of Omaha / Richard J. Connors.

2024-05-03T03:34:27Z

by Connors, Richard J., 1940-
Call Number 658 22
Publication Date 2010
Summary The proven business principles of Warren Buffett, one of the most admired and prolific investors and managers in corporate America. Warren Buffett on Business is a timeless guide to strategies that can help you run a successful business. This book is a one-of-a-kind collection of Buffett's letters to the shareholders of Berkshire Hathaway written over the past few decades, and in a clear, simple style distills the basic principles of sound business practices.
Format: Electronic Resources
Click here to view

Design for Special Events : 500 of the Best Logos, Invitations, and Graphics.

2024-05-03T03:34:27Z

by Top, Peleg.
Call Number 741.6
Publication Date 2009
Format: Electronic Resources
Click here to view book

A practitioner's guide to understanding indigenous and foreign cultures [electronic resource] : an analysis of relationships between ethnicity, social class, and therapeutic intervention strategies / by George Henderson and Dorscine Spigner-Littles and Virginia Hall Milhouse.

2024-05-03T03:34:27Z

by Henderson, George, 1932-
Call Number 362.1 22
Publication Date 2006
Summary This book will help practitioners in various helping career fields to design and implement effective cross-cultural interventions, and to provide optimum assistance to clients from world cultures, through an understanding of both indigenous and foreign cultures. This revised edition includes additional information about peoples near and far, and more than one-third of this edition is new. The chapters in this book sharpen the focus on relationships between ethnicity, social class, and therapeutic practice. In so doing the authors explore answers to four interrelated questions: What do people w.
Format: Electronic Resources
Click here to view

Written communication across cultures [electronic resource] : a sociocognitive perspective on business genres / Yunxia Zhu.

2024-05-03T03:34:27Z

by Zhu, Yunxia.
Call Number 302.2244 22
Publication Date 2005
Summary Winner of ABC's award for Distinguished Publication for 2006This book explores effective written communication across cultures both theoretically and practically. Specifically it conceptualizes cross-cultural genre study and compares English and Chinese business writing collected from Australia, New Zealand and China. It is also one of those inspired by contrastive rhetoric but has contributed innovatively and uniquely by incorporating research findings from genre analysis, in particular, the sociocognitive genre perspective into this cross-cultural study. On the one hand, the endeavor represe.
Format: Electronic Resources
Click here to view

Spain - Culture Smart! : The Essential Guide to Customs & Culture.

2024-05-03T03:34:27Z

by Smart!, Culture.
Call Number 914.6 SPA
Publication Date 2021
Format: Electronic Resources
Click to View

Brazil / Sandra Branco.

2024-05-03T03:34:27Z

by Branco, Sandra, 1965-
Call Number 918.104 BRA
Publication Date 2014
Format: Books

Social media for nurses : educating practitioners and patients in a networked world / Ramona Nelson, Irene Joos, Debra M. Wolf.

2024-05-03T03:34:27Z

by Nelson, Ramona, author.
Call Number 610.730285 23
Publication Date 2013
Summary This is a ""how to"" primer for nurses and health professionals that provides, simply and clearly, the knowledge and skills they need to effectivly use interactive social media when educating consumers/patients on health issues and for their own professional development. The book also includes educational content such as guidelines describing how to use Social Network Tools/Social Network Sites (SNT/SNS) safely and effectively, as well as other resources available to support health professionals and consumers/patients in using SNT/SNS resources for health-related goals. Included as well are ex.
Format: Electronic Resources
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Fundamentals of risk management : understanding, evaluating, and implementing effective risk management / Paul Hopkin.

2024-05-03T03:34:27Z

by Hopkin, Paul.
Call Number 658.155 HOP
Publication Date 2010
Summary Risk management is a core business skill and understanding and dealing with risks effectively can both increase success and reduce the likelihood of failure. Fundamentals of Risk Management provides a comprehensive introduction to this important subject. It clearly defines the three main areas of risk - operational, change, and strategic - and examines how to recognize the associated risks and both the problems and opportunities they present.
Format: Books

Values-Based Service for Sustainable Business : Lessons from IKEA.

2024-05-03T03:34:27Z

by Edvardsson, Bo.
Call Number 658
Publication Date 2008
Summary The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as a basis for values based service for sustainable business. The authors provide an overview of the history of IKEA and the social and environmental perspectives that have acted as driving forces for creating economic value. They go on to develop values-based service thinking within the areas of service experience, service brand, and service leadership. The book concludes by comparing IKEA to other values-based service companies (such as Starbucks, H&M, and Body Shop); from these reflections, the book presents the key principles for a sustainable, values-based service business..
Format: Electronic Resources
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Ceserani and Kinton's the theory of catering / David Foskett and Victor Ceserani.

2024-05-03T03:34:27Z

by Foskett, David, 1951-
Call Number 647.95 FOS
Publication Date 2007
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/fy0805/2008270701.html

Handbook of marketing research methodologies for hospitality and tourism / Ronald A. Nykiel.

2024-05-03T03:34:27Z

by Nykiel, Ronald A.
Call Number 658.83 NYK
Publication Date 2007
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/ecip072/2006034083.html

The consultative real estate agent : building relationships that create loyal clients, get more referrals, and increase your sales / Kelle Sparta.

2024-05-03T03:34:27Z

by Sparta, Kelle.
Call Number 333.330688 22
Publication Date 2006
Summary The most successful real estate agents help their clients do more than just complete a transaction. They establish a strong personal bond and help their client through a major life transition. "The Consultative Real Estate Agent" shows readers how to increase their sales, win more referrals and make more money by becoming one part entrepreneur, one part negotiator, one part problem-solver and one part counselor. It is a unique and invaluable guide to truly deepening their client relationships and improving their business.
Format: Electronic Resources
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Textual patterns [electronic resource] : key words and corpus analysis in language education / Mike Scott and Christopher Tribble.

2024-05-03T03:34:27Z

by Scott, Mike, 1946-
Call Number 418.00285 22
Publication Date 2006
Summary Textual Patterns introduces corpus resources, tools and analytic frameworks of central relevance to language teachers and teacher educators. Specifically it shows how key word analysis, combined with the systematic study of vocabulary and genre, can form the basis for a corpus informed approach to language teaching. The first part of the book gives the reader a strong grounding in the way in which language teachers can use corpus analysis tools (wordlists, concordances, key words) to describe language patterns in general and text patterns in particular. The second section presents a series of.
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Private authority and international affairs / edited A. Claire Cutler, Virginia Haufler, and Tony Porter.

2024-05-03T03:34:27Z

by Cutler, A. Claire.
Call Number 338.88 21
Publication Date 1999
Format: Electronic Resources
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Telephone Behaviour: The Rules of Effective Communication [electronic resource]

2024-05-03T03:34:27Z

by ClickView (Firm)
Call Number XX(302492.1)
Summary The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, and good business telephone skills have to be learned. This engaging, amusing and highly memorable story presents practical rules for conducting a call from start to finish. An assistant manager of a marketing department is preparing to give the local business community a short seminar on professional telephone skills. But her own skills leave a lot to be desired. Fortunately someone is on hand to show her the mistakes she's making, and how to overcome her shortcomings. This programme demonstrates telephone skills in a highly effective way. Anyone who uses the phone at work will learn how to answer the call with a 'verbal handshake', the importance of preparation, of showing callers that they're understood, and of asking open questions to gain information, using the caller's name frequently to establish trust. Finally the programme tackles voicemail, showing that the same rules apply, whether someone's leaving a message on someone else's machine, or a prompt on their own. Featuring John Cleese and Rebecca Front.
Format: Other
ClickView Player

USA - Culture Smart! : The Essential Guide to Customs & Culture.

2024-05-03T03:34:27Z

by Beechey, Alan.
Call Number 917.3 USA
Publication Date 2023
Format: Electronic Resources
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New Zealand - Culture Smart! : The Essential Guide to Customs & Culture.

2024-05-03T03:34:27Z

by McNamee, Lyn.
Call Number 919.3 NEW
Publication Date 2022
Format: Electronic Resources
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Event marketing.

2024-05-03T03:34:27Z

by Rinallo, Diego.
Call Number 658.456 RIN
Publication Date 2018
Format: Electronic Resources
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On time on target : how teams and companies can cut through complexity and get things done ... the fighter pilot way / James D. Murphy, Christian Boucousis.

2024-05-03T03:34:27Z

by Murphy, James D. (James Daniel), 1964-
Call Number 658.1 MUR
Publication Date 2016
Summary Learn the simple techniques the air force has honed for 60 years to get your work done faster and more successfully, with more precision, just like some of the world's most successful companies have done to dramatically improve their businesses. How does a fighter pilot keep it together with a heat-seeking missile close by? The same way the U.S. Air Force reduced its training accidents from 1,214 a year to just 9. The same way the New York Giants finally cracked the Super Bowl. The same way Pepsi increased market share. They used Flex. So can you...Like all effective things, Flex is simple on the surface. Its heart is the Flex engine: Plan-brief-execute-debrief. These four steps have what it takes to bring teams and individuals to action. They deal with complexity, drive action, tighten communication, beat task overload, and support an honest and open culture for planning, action and learning...You'll see how Flex is used in some of our most successful companies and teams. You'll feel what it's like to fly a fighter jet, relying on Flex for your life. You'll know that you can rely on Flex when it's just your career or aspirations at stake. Fighter pilots and business leaders have been doing just that for decades.
Format: Books

Media and left / edited by Savas Coban.

2024-05-03T03:34:27Z

by Çoban, Savaş, editor.
Call Number 302.23 23
Publication Date 2015
Summary This volume applies a critical lens to our understanding of how mass communication impacts our understanding of and potential for meaningful social change in the global political economy.
Format: Electronic Resources
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Communication, new media and everyday life / Tony Chalkley ... [et al.].

2024-05-03T03:34:27Z

by Chalkley, Tony.
Call Number 302.23 COM
Publication Date 2012
Summary This text provides a thorough and engaging introduction to media and communications studies. It works through many of the major topics found in first year media and communications courses.
Format: Books

Work, management and the business of living [electronic resource] / Moneim El-Meligi.

2024-05-03T03:34:27Z

by El-Meligi, A. Moneim, 1923-
Call Number 658
Publication Date 2012
Summary In the modern economic paradigm characterized by a multitude of business management theories aimed at maximizing profits, there is a danger of formalizing management techniques to the extent of dehumanizing individuals or reducing them to humanoids. This book deals with familiar concepts in the management literature, but always in light of the model of the human person. It sheds light on organizing processes in individuals, small groups, and organizations and other large social systems by covering empirical research on three central topics -- modes of influence, intrapersonal communication, and change -- through which the social context is constantly shifting.
Format: Electronic Resources
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Acting out [electronic resource] : outlining specific behaviors and actions for effective leadership / by Mitchell P. Weinzetl.

2024-05-03T03:34:27Z

by Weinzetl, Mitchell P.
Call Number 658.4092 23
Publication Date 2010
Summary There are many misconceptions about how police agencies and other public sector organizations operate. Policing is a business, and the business of policing is subjected to the same universal rules of business and leadership whether you are in police work or in industry. Leadership is leadership and management is management and the principles are the same. This book is about being an effective leader and about change- personal change, intellectual change, process change, organizational change, and personal growth and development. Part One focuses on communication and leadership actions and what.
Format: Electronic Resources
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The business privacy law handbook [electronic resource] / Charles H. Kennedy.

2024-05-03T03:34:27Z

by Kennedy, Charles H.
Call Number 342.0858 22
Publication Date 2008
Summary This authoritative handbook serves as your one-stop guide to understanding and complying with the complex, evolving world of corporate privacy law. You find guidance on collecting and using customer information, learn how to comply with data protection laws and understand the industry-specific obligations of banks, healthcare providers, communications companies and other lines of business.
Format: Electronic Resources
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Enlisting Madison Avenue [electronic resource] : the marketing approach to earning popular support in theaters of operation / Todd C. Helmus, Christopher Paul, Russell W. Glenn.

2024-05-03T03:34:27Z

by Helmus, Todd C.
Call Number 355.4 22
Publication Date 2007
Summary Virtually every action, message, and decision of a military force shapes the opinions of an indigenous population: strategic communication, treatment of civilians at vehicle checkpoints, and the accuracy or inaccuracy of aerial bombardment. These of U.S. goodwill mean little if its actions convey otherwise. Consequently, a unified message in both word and deed is fundamental to success. Business marketing practices provide a useful framework for improving U.S. military efforts to shape the attitudes and behaviors of local populations in a theater of operations as well as those of a broader, international audience. Enlisting Madison Avenue extracts lessons from these business practices and adapts them to U.S. military efforts, developing a unique approach to shaping that has the potential improve military-civilian relations, the accuracy of media coverage of operations, communication of U.S. and coalition objectives, and the reputation of U.S. forces in theater and internationally. Foremost among these lessons are the concepts of branding, customer satisfaction, and segmentation of the target audience, all of which serve to maximize the impact and improve the outcome of U.S. shaping efforts.
Format: Electronic Resources
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Small business management : manage to win / Rodney Overton.

2024-05-03T03:34:27Z

by Overton, Rodney.
Call Number 658.0220994 OVE
Publication Date 2002
Format: Books

Establishing a system of policies and procedures [electronic resource] : setting up a successful policies and procedures system for printed, on-line, and web manuals / Stephen B. Page.

2024-05-03T03:34:27Z

by Page, Stephen Butler.
Call Number 658.453 PAGE 22
Publication Date 2002
Format: Electronic Resources
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Forms of address : a guide for business and social use / Andrea Holberg, editor ; Sonia Garza, Kathleen D. Kelly, Kathleen A. Moses, contributors.

2024-05-03T03:34:27Z

by Holberg, Andrea, 1969-
Call Number 395.520973 20
Publication Date 1994
Format: Electronic Resources
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Public Broadcasting and the Public Interest.

2024-05-03T03:34:27Z

by McCauley, Michael P., 1958-
Call Number 384 23
Publication Date 2016
Format: Electronic Resources
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Crisis, chaos, and organizations : the coronavirus and lessons for organizational theory / edited by Daniel J. Svyantek, Auburn University.

2024-05-03T03:34:27Z

by Svyantek, Daniel J., editor.
Call Number 658.4056 23ENG20211129
Publication Date 2022
Summary "The COVID-19 pandemic provides an illustration of how chaotic change to large systems are caused by small, seemingly insignificant environmental events such as the initial case(s) of COVID-19 in China. From this small starting point for the pandemic, there have been (and continue to be) millions of lives lost and trillions of dollars spent trying to alleviate the effects of the COVID-19 pandemic. World government and corporate leaders are striving to deal with this pandemic, but uncertainty is felt across the globe. Unprecedented strategies (e.g., the United States government's multi-trillion-dollar stimulus package (s)) have been used to halt the spread of COVID-19. These small events cascade throughout larger and larger systems leading to unforeseeable consequences. Organizations must experiment and make decisions on how to react. Decisions must be made and implemented to see what the effects of these decisions are. The chapters in this volume provide important insights for all organizations during this time of crisis. The chapters express bottom-up and top-down approaches to a crisis-initiating environmental change by organizations. The chapters provide insight into the way organizations perceive the effect of COVID-19 as 1) a permanent or transitory change in the organization's environment; and 2) as a crisis or opportunity. Taken together, the chapters provide both scientists and practitioners with a starting point for understanding the impact of COVID-19 on organizational theory and on management practice for readers"--
Format: Electronic Resources
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Strategic Communication at Work : the Impact Paradigm / Diane Lennard.

2024-05-03T03:34:27Z

by Lennard, Diane, author.
Call Number 658.45 23
Publication Date 2018
Summary "Strategic Communication at Work provides the reader with a practical approach to engaging in all types of communicationone on one, small groups, and large groupsto achieve intended results. The framework presented enables readers to make informed decisions that increase the effectiveness of their communication and enhance their credibility. Lennard presents the IMPACT ParadigmIntending, Messaging, Presence, Attending, Connecting, and Togetherin the first part of the book explaining the benefits of using a single framework for all strategic communication. The second part illustrates how to apply these principles and approach interactions with a purposeful mindset, express ideas congruently, and connect with others. The third part offers curated exercises for practicing communication skills, along with specific ways to integrate the paradigm into everyday communication interactions. The texts clear and practical approach will appeal to graduate students of business communication, as well as instructors and professionals interested in improving their communication skills."--Provided by publisher.
Format: Electronic Resources
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Sponsorship in Marketing : Effective Communication Through Sports, Arts and Events.

2024-05-03T03:34:27Z

by Cornwell, T. Bettina
Call Number 659.285 COR
Publication Date 2014
Summary Sponsorship of sports, arts or events can be a powerful form of marketing communication for businesses and organizations. This book introduces the fundamentals of sponsorship-linked marketing, helping the reader to understand how sponsorship can be planned, executed and measured. Drawing on original research, and exploring key theory, best practice and cutting-edge issues, this is also the only book to fully explain how the sponsor can implement successful sponsorship campaigns and achieve their communication objectives. The book covers every important conceptual and functional area of sponsorship in marketing communications, including: audiences, strategies and objectives leveraging and activation building sponsorship portfolios measurement and evaluation ambush marketing managing relationships internal audiences public policy and legal issues Every chapter includes case studies, examples and data from real organizations, business, campaigns and events, vividly illustrating the link between fundamental principles and effective practice. No other book provides such a comprehensive, evidence-based introduction to sponsorship, demonstrating how organizations can connect brands to real life. This is essential reading for all students and practitioners working in sport marketing, sport business, events marketing, arts administration, business communication or marketing management.
Format: Electronic Resources
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Theorizing histories of rhetoric [electronic resource] / edited by Michelle Ballif.

2024-05-03T03:34:27Z

by Ballif, Michelle, 1964-
Call Number 808.009 23
Publication Date 2012
Summary During the decades of the 1980s and 1990s, historians of rhetoric, composition, and communication vociferously theorized historiographical motivations and methodologies for writing histories in their fields. After this fertile period of rich, contested, and impassioned theorization, scholars busily undertook the composition of numerous historical works, complicating master narratives and recovering silenced voices and rhetorical practices. Yet, though historians in these fields have gone about the business of writing histories, the discussion of theorization has been quiet. In this we.
Format: Electronic Resources
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Secrets to success in industry careers : Essential skills for science and business / L. Borbye.

2024-05-03T03:34:27Z

Call Number 650.1 22
Publication Date 2008
Summary Secrets to Success in Industry Careers introduces you to the differences between what is needed in school and what is needed in industry. It describes the entire process of obtaining a job including analysis of a job description, writing an application, preparation for an interview, and conduct during and after an interview. Most importantly, this book is the ideal industry-insider guide because it provides you with skills and understanding essential for success on the job. Fictional anecdotes make it easy to understand application of these skills, summarized at the end of each chapter and supported by self guided assessment questionnaires. This is the ideal guide on how to succeed for anyone seeking a job or already employed in both industry and academic environments. Self-assessment tools are included to help identify strengths and opportunities for growth Includes chapters on understanding business goals, leadership and teamwork, communication skills, marketing, discipline, flexibility, innovation, intellectual property, special technologies, quality, ethics, globalization, ambiguity, expectation and career management Author has developed highly successful industry-relevant training for students and new employees and has experience from both industry and academic environments Contains a compilation of essential technical and managerial skills necessary for success in industry, including chapters on expectation management and career management.
Format: Electronic Resources
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Networks of interacting machines [electronic resource] : production organization in complex industrial systems and biological cells / editors, Dieter Armbruster, Kunihiko Kaneko, Alexander S. Mikhailov.

2024-05-03T03:34:27Z

by Armbruster, Dieter.
Call Number 658.5
Publication Date 2005
Summary This review volume is devoted to a discussion of analogies and differences of complex production systems natural, as in biological cells, or man-made, as in economic systems or industrial production. Taking this unified look at production is based on two observations: Cells and many biological networks are complex production units that have evolved to solve production problems in a reliable and optimal way in a highly stochastic environment. On the other hand, industrial production is becoming increasingly complex and often hard to predict. As a result, modeling and control of such productio.
Format: Electronic Resources
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Practical guide to occupational health and safety / Paul A. Erickson.

2024-05-03T03:34:27Z

by Erickson, Paul A., 1941-
Call Number 658.382 22
Publication Date 1996
Summary Written with corporate regulatory compliance officers, health and safety managers, loss control managers, and human resource specialists in mind, this book offers workplace-tested strategies for meeting the health and safety needs of a modern corporation. Emphasizing the practical means of achieving compliance with OSHA regulations, this book also provides a unique assessment of the more extensive factors that influence the management of workplace health and safety. The integration of practical regulation strategies with corporate objectives is particularly relevant to graduate curricula in business management, public policy, and occupational medicine. Key Features * Provides practical guidelines for industrial compliance with major OSHA regulations * Presents concise explanations of technical and scientific concepts underlying regulatory requirements * Integrates specific examples of the global economy's influence on the design and implementation of workplace health and safety * Elucidates the effects of health and safety programs on financial and legal risk management practices in industry * Includes explanations of practical alternative compliance strategies for company health and safety officers.
Format: Electronic Resources
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The Art and Science of the Polygraph Technique [electronic resource].

2024-05-03T03:34:27Z

by Matte, James.
Call Number 363.254
Publication Date 1980
Format: Electronic Resources
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The buy-it-right business products guide : ratings, rankings, and everything you need to know about the best products for almost every business need / Les Krantz & Adrienne Brown.

2024-05-03T03:34:27Z

by Krantz, Les.
Call Number 658.72 21
Publication Date 1998
Format: Electronic Resources
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A Legal and Law Enforcement Guide to Telephony [electronic resource] : Addressing Technical, Legal and Police Issues Relating to the Interface and Interaction with Communication Service Providers.

2024-05-03T03:34:27Z

by Molczan, George.
Call Number 384.30243632
Publication Date 2005
Summary The goal of this book is to provide legal and law enforcement practitioners with factual, informative, and easy-to-understand information about telephone company inner workings, their networks, and operation. The range of subjects includes local, long distance, and cellular services; private phone systems (PBX and KTS); E-911 systems; telephone fraud; pay phones; customer premises wiring; and new technologies including Voice over the Internet (VoIP). Telephone calls, like people, leave fingerprints known as call records for virtually every call that passes through the telephone network. These.
Format: Electronic Resources
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Building organizational capacity for change [electronic resource] : the strategic leader's new mandate / William Q. Judge, Jr.

2024-05-03T03:34:27Z

by Judge, William Q.
Call Number 658.406 22
Publication Date 2011
Summary Never before have strategic leaders been confronted with so much overwhelming change. The traditional approach taken by the leader or leaders is to direct or control the organization's reaction on a monthly, weekly, or even daily basis. This approach is stressful and overwhelming for executive leaders, makes middle managers feel torn between honoring their senior leaders and listening to the demands of frontline employees, and is alienating for frontline employees. This approach is hardly a prescription for the pursuit of excellence, and does not enable the organization to be sufficiently agile or nimble to cope with the "white water" conditions in which the organization typically finds itself.
Format: Electronic Resources
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Multilingualism at work [electronic resource] : from policies to practices in public, medical and business settings / edited by Bernd Meyer, Birgit Apfelbaum.

2024-05-03T03:34:27Z

by Meyer, Bernd.
Call Number 306.446 22
Publication Date 2010
Summary This volume focuses on work situations in Europe, North America and South-Africa, such as academic, medical and public sector, or business settings, in which participants have to make constant use of more than one language to cooperate with partners, clients, or colleagues. Central questions are how the social and linguistic organization of work is adapted to the necessity of using different languages and how multilingualism impinges on the communicative outcome of different types of discourse or genres. Thus, the authors are all interested in multilingual practices 'at work', which is to say.
Format: Electronic Resources
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Practical guide to business continuity assurance / Andrew McCrackan.

2024-05-03T03:34:27Z

by McCrackan, Andrew.
Call Number 658.4056 22
Publication Date 2005
Summary Here's a groundbreaking book that offers you a powerful new methodology for business continuity management - an approach designed to bind and enhance risk management, disaster prevention, and disaster recovery efforts to an optimum level of efficiency. This unique resource features a start-to-finish quantitative framework to assess, improve, and benchmark your organization's business continuity capabilities in response to potential terrorist acts, hackers, natural disasters, and other business-threatening events or errors. The book's seven-level capability model guides you through every step i.
Format: Electronic Resources
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American businesses in China : balancing culture and communication / Nancy Lynch Street and Marilyn J. Matelski.

2024-05-03T03:34:27Z

by Street, Nancy Lynch, author.
Call Number 338.88973051 23
Publication Date 2019
Summary Since the publication of earlier editions of this book, China's political and economic landscapes have changed dramatically, with the rise of new leadership, evolving alliances, tariff wars, educational policies and technological advancements. Focusing on Chinese-American ventures, this expanded and revised edition chronicles the investments that have marked China's astonishing growth in the 21st century. Adding another dimension to the exploration of Chinese-American commerce, this edition discusses China's roots in Confucian identity and its effect on modern business culture. Case studies of American businesses that have been successful in China are included. Reflecting upon the changing nature of Chinese consumerism and international corporate behavior, the authors close with specific suggestions for those interested in doing business in China.
Format: Electronic Resources
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The age of Netflix : critical essays on streaming media, digital delivery and instant access / edited by Cory Barker and Myc Wiatrowski.

2024-05-03T03:34:27Z

by Barker, Cory, 1988- editor.
Call Number 384.55506573 23
Publication Date 2017
Summary "In 2016, Netflix expanded its online streaming video service to 130 new countries, adding more than 12 million subscribers in nine months and bringing its total to 87 million. In this collection of new essays, contributors explore how Netflix has become a cultural institution and transformed the way we consume popular media"--
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Scientific Americans : the making of popular science and evolution in early-twentieth U.S. literature and culture / John Bruni.

2024-05-03T03:34:27Z

by Bruni, John, author.
Call Number 501.4 23
Publication Date 2014
Summary The book challenges narrow readings of evolution as 'social Darwinism' by looking at evolutionary theory through the interrelated perspectives of science, North American naturalist literature, and popular journalism.
Format: Electronic Resources
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TV on strike [electronic resource] : why Hollywood went to war over the internet / Cynthia Littleton.

2024-05-03T03:34:27Z

by Littleton, Cynthia.
Call Number 809.225 0925 23
Publication Date 2013
Summary "TV on Strike examines the 2007 upheaval in the entertainment industry by telling the inside story of the hundred-day writers' strike that crippled Hollywood. The television industry's uneasy transition to the digital age was the driving force behind the most significant labor dispute of the twenty-first century. The strike put a spotlight on how the advent of new-media distribution platforms is reshaping the traditional business models that have governed the entertainment business for decades. The uncertainty that sent writers out into the streets of Los Angeles and New York with picket signs laid bare the depth of the divide, after years of industry consolidation, between the handful of media barons who rule Hollywood and the writers whose works support the industry. With both sides afraid of losing millions in future profits, a critical communication breakdown spurred a brief but fierce fight with repercussions that continue today. The saga of the Writers Guild of America strike is told here as seen through the eyes of key players on both sides of the negotiating table and of the foot soldiers who shocked even themselves with the strength of their resolve to fight for their rights in the face of an ambiguous future."--Publisher's website.
Format: Electronic Resources
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Disciplines, Disasters and Emergency Management [electronic resource] : the Convergence and Divergence of Concepts, Issues and Trends from the Research Literature.

2024-05-03T03:34:27Z

by McEntire, David A.
Call Number 364.348
Publication Date 2007
Summary Disasters such as the 9/11 terrorist attacks, the Indian Ocean Tsunami, and Hurricane Katrina illustrate the salience and complexity of disasters. Both scholars and practitioners therefore agree that we must take a more proactive and holistic approach to emergency management, which should logically be derived from a sound understanding of the academic literature and the most pressing concerns facing professionals in the field today. Disciplines, Disasters and Emergency Management reviews what is known about catastrophic events from the standpoint of various academic areas of study. The introdu.
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Doing business with Hungary / consultant editor Jonathan Reuvid ; contributors include Bank Austria Creditanstalt [and others].

2024-05-03T03:34:27Z

by Reuvid, Jonathan.
Call Number 330.9439 22
Publication Date 2005
Format: Electronic Resources
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Divine signs : connecting spirit to community / H.L. Goodall, Jr.

2024-05-03T03:34:27Z

by Goodall, H. Lloyd.
Call Number 302.222 20
Publication Date 1996
Summary Divine Signs is the concluding volume of the ethnographic trilogy about the communicative tensions in everyday American cultural life H.L. Goodall, Jr., began with Casing a Promised Land and continued with Living in the Rock n Roll Mystery. In this final work, the terms for understanding these tensions are found in a historical and mythological drama featuring Power (as the embodiment of the modern), Other (as the embodiment of the postmodern), and Spirit (as the unifying power capable of connecting disparate selves to dangerously fragmented communities). For this study, the localized site of interpretation is in and around Pickens and Oconee Counties, South Carolina, where everyday street signs, business advertisements on billboards, signs that announce church themes, Internet postings, and other forms of public communication that invite private meanings are read as rhetorical invitations to participate in these myths and mysteries. Using themes discoverable in such public forms of communication, Goodall deconstructs a variety of communal experiences - from annual community celebrations to weekly therapy sessions in local beauty salons to the fall audience rituals of Clemson University football games - to gain a deeper appreciation of the unifying symbolic orders that enrich the interpretive possibilities of our lives and that serve as signs of our deeply spiritual connections to each other and to the planet.
Format: Electronic Resources
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The Hollywood trust : trade associations and the rise of the studio system / Kia Afra.

2024-05-03T03:34:27Z

by Afra, Kia, 1976- author.
Call Number 384.80979494 23
Publication Date 2016
Format: Electronic Resources
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Debating Disney : pedagogical perspectives on commercial cinema / edited by Douglas Brode and Shea T. Brode.

2024-05-03T03:34:27Z

by Brode, Douglas, 1943- editor.
Call Number 384.80979494 23
Publication Date 2016
Format: Electronic Resources
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Catering and convention service survival guide in hotels and casinos / Lisa Lynn Backus and Patti J. Shock.

2024-05-03T03:34:27Z

by Backus, Lisa Lynn, author.
Call Number 642.4 BAC
Publication Date 2017
Summary The job of the Catering Convention Services Manager (CCSM) is varied and diverse. The success or failure of an event can depend on the ability of the CCSM to juggle the components without dropping the ball. Chapters of this book scratch below the surface and impart authors' in-depth industry knowledge that will lead readers from the truth of what a CCSM does on a daily basis versus what the job description states, what emotional and technical skills are required, what employers look for in hiring CCSMs, how to relate to external and internal planners, and execution of catering and convention contracts. It gives an overview of job positions within hotels and facilities that CCSMs will work with necessary to fulfill the contracted legal requirements, providing thorough communication, detailed food and beverage industry information, banquet service styles, menu planning, trade statistics, BEO standards, how to deliver service expectations, and reveals a variety of indoor and outdoor event space setup standards. Included are suggested best practices of working with nonprofits, social, wedding, association, corporate, VIP, celebrity events, and tradeshows. Most chapters will have website links for more information on specific topics and explanations on how this industry operates within casino properties. The final chapters discuss revenue upsell opportunities for all stakeholders and industry accounting and the paperwork that pulls this fast-paced catering for convention service business all together.
Format: Regular print

Human resource management for the event industry [electronic resource] / Lynn Van Der Wagen and Lauren White.

2024-05-03T03:34:27Z

by Van der Wagen, Lynn.
Call Number 394.200683 VAN
Publication Date 2014
Summary Human Resource Management for Events still remains the only text to introduce students to the unique application of HR principles in the context of a highly complex event environment. Linking theory, research and application it looks at the purpose and processes of managing such a sizable & varied workforce in a highly pressured environment through the differing and various types of events from sporting to arts to business events. Since the first edition, there have been many important developments in this field and this second edition has been completely revised and updated in the following ways: extensively updated content to reflect recent issues and trends including: labour markets and industry structure, impacts of IT and social media, risk management, volunteer motivation, talent management, equal opportunities and managing diversity. All explored specifically within the Events Industry extended volunteer chapter, including new material on ethics, volunteer motivation and satisfaction. a new chapter on Internal Communications, looks at how an effective internal communication plan can be achieved which is a critical part of HR strategy in the unique event environment. updated and new international case studies throughout to explore key issues and show real life applications of HRM in the Events Industry. supported with new lecturer and students online resources including: power point slides, suggested answers to review questions, web & video links to additional resources and a student test bank. Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
Format: Electronic Resources
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Developing people's information capabilities [electronic resource] : fostering information literacy in educational, workplace and community contexts / edited by Mark Hepworth, Geoff Walton.

2024-05-03T03:34:27Z

by Hepworth, Mark, 1955- editor.
Call Number 028.7071 23
Publication Date 2013
Summary Developing people's information capabilities : fostering information literacy in educational, workplace and community contexts is Vol 8 of the well regarded Library and Information Science Series. This book hones in on accessible issues across different work and educational contexts and is of value to both academic and practitioner.
Format: Electronic Resources
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Skype me! : from single user to small enterprise and beyond / Michael Gough [and others] ; foreword by Bill Campbell.

2024-05-03T03:34:27Z

by Gough, Michael, 1963-
Call Number 004.6 22
Publication Date 2006
Summary This book is divided into four parts. Part I begins with several chapters on the basics of Skype. Here the reader learns how to install and configure Skype on several platforms including Windows, Max OSX, Linux, and PocketPC. The reader will also learn how to begin making voice over IP calls immediately. Part II deals with the more advanced features of Skype. Here the reader learns how to use Skype on new Skype Ready cell phones, use Skype for more advanced, business-oriented tasks such as scheduling and file transfers, as well as using SkypeOut. Part III discusses how to integrate Skype with third party networking, communication, and security devices such as routers, firewalls, and mail servers, as well as using the brand new Skype for Business. Part IV covers the Skype Application Programming Interface, Plug-ins, Add-ons, and third party tools. Here the reader learns to develop and customize their own applications using the new, powerful, Skype API. * Skype has over 70,000,0000 users worldwide, and 13 forums with over 25,000 members * Skype's Application Programming Interface (API) allows users to develop their own applications and customize Skype with the information found in this book * Makrus Daehne is one of the most recognized and respected authorities on Skype and he is the forum moderator on the Skype Web site.
Format: Electronic Resources
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Making Connections : Communication through the Ages.

2024-05-03T03:34:27Z

by Meadow, Charles T.
Call Number 302.209
Publication Date 2002
Summary Meadow takes us on a Cook's tour of communication technologies across time_the alphabet and moveable type printing, cave drawings and carrier pigeons, telephones, television and, of course, the Internet. In each case, Meadow shows how these (and other devices) are connected to each other, even as they serve to make connections between people.
Format: Electronic Resources
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The manager's desk reference / Cynthia Berryman-Fink and Charles B. Fink.

2024-05-03T03:34:27Z

by Berryman-Fink, Cynthia, 1952-
Call Number 658.3 20
Publication Date 1996
Summary "When you're called on to interview job candidates, run meetings, conduct performance appraisals, resolve conflicts, deliver a presentation, or perform any other task that requires dealing with people, The Manager's Desk Reference gives you the fast facts and practical tips you need to get the job done successfully." "This completely updated edition covers 45 topics you'll address in the course of your busy and varied workday, including new information on such vital issues as diversity; change management; AIDS in the workplace; managing employees with disabilities; managing temporary, part-time, and contingent workers; preventing workplace violence; family-friendly policies; and teams, quality, innovation, and ethics." "The concise yet substantive coverage also keeps you up-to-date on such perennial concerns as motivation, customer service, recruitment, and team building. You'll find information on how to work more effectively with peers, subordinates, supervisors, customers, the public, the press, and others with whom you interact as a manager." "The Manager's Desk Reference is the perfect starting point for new managers just learning the ropes. It works equally well as a ready reference for experienced supervisors, managers, executives, or administrators who need to refresh their memories or brush up their knowledge of various management issues. And it's a handy tool kit for any manager confronting specific people problems and people management projects."--Jacket.
Format: Electronic Resources
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Management of service businesses in Japan [electronic resource] / editors, Yasuhiro Monden [and others].

2024-05-03T03:34:27Z

by Monden, Yasuhiro, 1940-
Call Number 658.00952 23
Publication Date 2013
Summary With the service industry taking up the largest portion of its GDP, Japan has much to share in the area of managing service industry. This book explores and elucidates the unique management styles in non-manufacturing industries or service industries in contemporary Japan, both practically and theoretically through case studies. These specially selected cases are the management of the world No.1 convenience store chain of Seven-Eleven, the sales finance business and auto sales business of Toyota, application of TPS (Toyota Production System) to life insurance company, performance evaluation of local government, BSC (balance scorecard) in local government hospitals, cost and pricing policy of telecommunication company, Japanese-style "hospitality" in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information & Communication Technology) applied to BPN (Business Process Network) of service industry. The analyses presented in this book were carefully laid out in regard to the business in general. It will be useful for business practitioners in service industry and beneficial to the scholars, students or general readers interested in this area.
Format: Electronic Resources
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IBM Lotus Notes 8.5 user guide : a practical, hands-on user guide with time-saving tips and comprehensive instructions for using Lotus Notes effectively and efficiently / Karen Hooper.

2024-05-03T03:34:27Z

by Hooper, Karen.
Call Number 005.57 22
Publication Date 2010
Summary Annotation IBM Lotus Notes is an integrated desktop client option providing security-rich e-mail and calendar capabilities with a powerful platform for collaborative business applications. Lotus Notes enables you to take your business communications to a new level efficiently, quickly and productively. Many of us use Lotus Notes in our work on a daily basis and being able to use it more efficiently and smartly will benefit our hectic work lives. This exciting user guide enables business users to master all these aspects simply and effectively. This book provides comprehensive coverage of Lotus Notes in its entirety. It is easy to follow the instructions as they come with clear explanations and screenshots. This book will introduce the important features of Lotus Notes and at the same time give business users a deeper and clearer understanding of basic functionality, providing the answers to many questions that are encountered while sending mails, using calendars, and working with Lotus Notes applications. This practical, hands-on user guide shows you how to master all of the new features of Lotus Notes 8.5. This book begins by exploring the client interface of Lotus Notes including the Open List, the Home Page, the Side Bar, as well as many other options. You will see how Sametime facilitates instant communication, and how to get the most out of it. Widgets_ small applications that you can install in the Lotus Notes side bar_ such as LinkedIn, Google Maps, World clocks, Wikipedia search, and more are discussed at length, enabling you to access valuable information and also customize the widgets quickly. Messaging is covered in detail, with many time saving features explored. You will learn how to manage your Contacts, and even offer access to others as required. Moving ahead, you will see how calendars can be used to manage time effectively, especially with meetings. Next you will explore Notes applications, and how to work remotely with Lotus Notes. Finally, we introduce Symphony, which is an office suite that is included in Lotus Notes. By following the practical, real-world examples, you will successfully master Lotus Notes and be able to get the most out of this diverse application.
Format: Electronic Resources
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America's Service Meltdown : Restoring Service Excellence in the Age of the Customer.

2024-05-03T03:34:27Z

by Pupo, Raul.
Call Number 658.812
Publication Date 2010
Format: Electronic Resources
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Conservation for a new generation [electronic resource] : redefining natural resources management / edited by Richard L. Knight and Courtney White.

2024-05-03T03:34:27Z

by Knight, Richard L.
Call Number 333.72 22
Publication Date 2009
Summary Conservation for a New Generation highlights the dynamic state of how natural resources management is being practiced in the United States today as it transitions from top-down programs and federal mandates to a largely bottom-up approach that involves a broad range of stakeholders working together to achieve common goals. The book considers the implications of those changes for future conservation efforts and offers a conceptual blueprint for effective conservation that can guide students and practitioners both now and into the future.--from publisher description.
Format: Electronic Resources
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Business metadata : capturing enterprise knowledge / W.H. Inmon, Bonnie O'Neil, Lowell Fryman.

2024-05-03T03:34:27Z

by Inmon, William H.
Call Number 005.74 22
Publication Date 2008
Summary People have a hard time communicating, and also have a hard time finding business knowledge in the environment. With the sophistication of search technologies like Google, business people expect to be able to get their questions answered about the business just like you can do an internet search. The truth is, knowledge management is primitive today, and it is due to the fact that we have poor business metadata management. This book is about all the groundwork necessary for IT to really support the business properly. By providing not just data, but the context behind the data. For the IT professional, it will be tactically practical--very "how to" and a detailed approach to implementing best practices supporting knowledge management. And for the the IT or other manager who needs a guide for creating and justifying projects, it will help provide a strategic map. * First book that helps businesses capture corporate (human) knowledge and unstructured data, and offer solutions for codifying it for use in IT and management. * Written by Bill Inmon, one of the fathers of the data warehouse and well-known author, and filled with war stories, examples, and cases from current projects. * Very practical, includes a complete metadata acquisition methodology and project plan to guide readers every step of the way. * Includes sample unstructured metadata for use in self-testing and developing skills.
Format: Electronic Resources
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Handbook on communicating and disseminating behavioral science [electronic resource] / [edited by] Melissa K. Welch-Ross, Lauren G. Fasig.

2024-05-03T03:34:27Z

by Welch-Ross, Melissa K.
Call Number 300.7 22
Publication Date 2007
Summary This text assembles in a single volume research, scholarship and practices from across relevant disciplines and professions to give a coherent picture of the communication and dissemination of behavioural science, the main actors, contemoporary themes and approaches, and key challenges.
Format: Electronic Resources
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Value-Added Services for Next Generation Networks : Value-Added Services for Next Generation Networks.

2024-05-03T03:34:27Z

by Van de Velde, Thierry.
Call Number 621.382
Publication Date 2007
Summary In the NGN world, no truer words are spoken than "the future is now." And the competition in the information networking arena will only intensify in the next 5-10 years. Choosing the correct NGN-VAS strategy now will set your company apart. Value Added Services for Next Generation Networks examines the quest for the real added value in modern communication systems. The author covers more than just the technology itself, but also examines how it is being used and how it could be used to gain a strategic advantage. The book starts with a SOTW analysis for PSTN/GSM operators and new entrants and the threats they will undoubtedly face. The author examines the fundamentals of genuine communication services and the service providers' starting position, then takes you on a tour through the landscape of NGN standards, contrasting the 3GPP IMS architecture with that of IETF, UMA, and OMA. He discusses practical ways to build an NGN SDP and the essential business aspects involved in this enterprise. The book highlights how, technically, the NGN can be interconnected, or glued, to the existing GSM/PSTN infrastructure, justifying the choice of protocols and network architecture. It also describes general concepts, architectural requirements, and technologies in modern VAS platform and new VAS for the NGN in terms of network implementation, end user experience, business scope, and cost/revenue projections. But is NGN just a game of investments in equipment, of CAPEX and OPEX savings? Is the so-called triple play just a matter of marketing, partnerships, and mergers? How will the market play out? Where will the NGN and VAS ultimately go? And more importantly, what is your NGN-VAS strategy? By addressing these questions and more, this book prepares you for success in the emerging telecommunications environment.
Format: Electronic Resources
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The Discourse of Customer Service Tweets : Planes, Trains and Automated Text Analysis.

2024-05-03T03:34:27Z

by Lutzky, Ursula.
Call Number 658.812
Publication Date 2021
Format: Electronic Resources
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Artifacts from medieval Europe / James B. Tschen-Emmons.

2024-05-03T03:34:27Z

by Tschen-Emmons, James B., author.
Call Number 940.1 23
Publication Date 2015
Summary This book provides a unique social history that explores major aspects of daily life in a long-ago era via images of physical objects and historical information about these items. Entries on the artifacts follow, with each containing an introduction, a description of the artifact, an explanation of its significance, and a list of further sources of information. "This new addition to the Daily Life through Artifacts series provides not only the full benefit of a reference work with its comprehensive explanations and primary sources, but also supplies images of the objects, bringing a particular aspect of the medieval world to life. Each entry in Artifacts from Medieval Europe explains and expands upon the cultural significance of the artifact depicted. Artifacts are divided into such thematic categories as domestic life, religion, and transportation. Considered collectively, the various artifacts provide a composite look at daily life in the Middle Ages. Unlike medieval history encyclopedias that feature brief reference entries, this book uses artifacts to examine major aspects of daily life. Each artifact entry features an introduction, a description, an examination of its contextual significance, and a list of further resources. This approach trains students how to best analyze primary sources. General readers with an interest in history will also benefit from this approach to learning that enables a more complete appreciation of past events and circumstances."--Provided by publisher.
Format: Electronic Resources
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The Complete Guide to Growing and Using Wheatgrass [electronic resource] : Everything You Need to Know Explained Simply, Including Easy-to-Make Recipes

2024-05-03T03:34:27Z

by Degraff, Loraine.
Call Number 641.563
Publication Date 2011
Summary More and more people are taking advantage of wheatgrass, this highly useful plant, and growing it themselves, but for many, the lack of instruction and direction can lead to frustration and confusion over how the plant is supposed to be grown and what it needs to thrive. This book guides you through the process of not only growing, but successfully cultivating wheatgrass for your own personal use in nearly any endeavor. You will learn what wheatgrass does for you and your body; providing the necessary energy you need to lose weight and helping to fight illness by boosting your immune system.
Format: Electronic Resources
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Creative marketing for new product and new business development [electronic resource] / editors, Akira Ishikawa, Atsushi Tsujimoto.

2024-05-03T03:34:27Z

by Ishikawa, Akira, 1934-
Call Number 658.575 22
Publication Date 2008
Summary New products and new business development require innovative, creative marketing solutions in order to successfully differentiate them from competing products in the marketplace. This important book explores and elucidates the essence of creativity, with an emphasis on how to proceed with R & D activities strategically and how to connect them with successful products, services and commercialization. Using interesting, real case studies such as "Healthy TeaTM" developed by Japan Coca-Cola, Inc., the recommendation engine "Teach Me Electronic Appliances", and the development of various robots, the book uncovers the secret of successful marketing and shows how to develop and deploy new products and services on a sustainable basis. It will therefore appeal to both business practitioners as well as researchers and students interested in innovation and marketing issues.
Format: Electronic Resources
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Practical data science with Python : learn tools and techniques from hands-on examples to extract insights from data / Nathan George.

2024-05-03T03:34:27Z

by George, Nathan, author.
Call Number 005.7 23
Publication Date 2021
Summary The book provides a one-stop solution for getting into data science with Python and teaches how to extract insights from data.
Format: Electronic Resources
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Supervision in the hospitality industry / John R. Walker, DBA, FMP, CHA, McKibbon Professor of Hotel and Restaurant Management and Fulbright Senior Specialist, University of South Florida, Sarasota-Manatee, Jack E. Miller.

2024-05-03T03:34:27Z

by Walker, John R., 1944-, author.
Call Number 647.940683 WAL
Publication Date 2017
Format: Books

Images of Intellectual Capital.

2024-05-03T03:34:27Z

by Fazlagić, Jan.
Call Number 331.11090510000002
Publication Date 2016
Summary Intellectual capital (IC) became a hot topic in economic discussion at the turn of this century, believed to offer new principles which could help build the new intangible economy after the collapse of the Soviet Union and the Internet revolution. The early enthusiasm of the 2000s has slightly subsided today, however, though many of the underlying assumptions relating to the importance of intangible assets are still valid. As such, it is much more appropriate today to discuss issues related to IC as 'images of intellectual capital' rather than 'rules'. Intellectual capital explains a plethora of phenomena in today's business organisations, and this book takes a post-modern approach to the issue of IC and offers a selection of different perspectives. They include analyses of intellectual capital in education, business, and in the public sector. The chapters collected here are authored by university professors, business practitioners and students, and investigate such issues as the relative importance of intellectual capital components to tangible components of a company's value, the impact of ICT on IC, the measurement methods for IC, and different forms of communication for the disclosure of IC.
Format: Electronic Resources
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Tourism Crises : Management Responses and Theoretical Insight / editors Eric Laws, Bruce Richard Prideaux.

2024-05-03T03:34:27Z

by Laws, Eric, editor.
Call Number 338.4791 TOU
Publication Date 2013
Summary Don't wait until it's too late to learn how to manage a crisis situation The impact of crises on tourism has increased in the last ten years in response to terrorism, war, health emergencies, and natural disasters. Tourism Crises presents the latest research on crisis management with in-depth analysis of tourism flows and the economic well-being of communities at the regional, national, and international levels. This timely book examines a range of conceptual issues, including crisis communication and the safety of employees of the industry, and features case studies of responses to the World Trade Center terrorist attacks, SARS, the 1999 Austrian avalanche disaster, and the epidemic of foot-and-mouth disease in the United Kingdom. As new crises emerge, it's essential that the tourism industry be prepared to minimize the impact on both hosts and guests. Tourism Crises identifies key issues that need to be addressed in dealing with future incidents, examining specific cases of management success and failure with suggestions for improved responses. Academics, practitioners, and professionals discuss effective methods of maintaining yield during crisis situations, offering analysis, reflection, and new management strategies. Topics addressed in Tourism Crises include: the significance of communication in crisis situations keeping the media informed attracting business after the crisis has passed how alpine areas can respond to the dangers of avalanches the effect of the SARS epidemic on Hong Kong, Singapore, and Japan a typology of tourism crisis terms employee work stress in crisis situations quantifying the effects of tourism crises how tourism managers have re-tooled their promotional campaigns after 9/11 and much moreTourism Crises is a must-have for tourism professionals, practitioners, and academics as they develop new agendas for dealing with future crisis situations.
Format: Electronic Resources
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Business knowledge for IT in trading and exchanges [electronic resource] : a complete handbook for IT professionals.

2024-05-03T03:34:27Z

Call Number 332.60285023 22
Publication Date 2008
Summary Designed to bridge the gap in terms of business knowledge between IT and the business of trading as well as exchanges (market in which securities, commodities, options or futures are traded) . The chapters in the book cover the following topics: Overview.
Format: Electronic Resources
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Building serverless microservices in Python : a complete guide to building, testing, and deploying microservices using serverless computing on AWS / Richard Takashi Freeman.

2024-05-03T03:34:27Z

by Freeman, Richard Takashi, author.
Call Number 005.133 23
Publication Date 2019
Summary Here we show how an end-to-end serverless application can be built at scale in a production environment with a few lines of Python configuration. We show you how to set up, configure and create different parts of the stack, including using the AWS Management Console and AWS Serverless Application Model (SAM). We also provide Python code, which ...
Format: Electronic Resources
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Disruptive Selling : A New Strategic Approach to Sales, Marketing and Customer Service.

2024-05-03T03:34:27Z

by Maes, Patrick.
Call Number 658.81
Publication Date 2018
Summary Transform your company by adopting disruptive selling strategies and empowering customers, through unique digital innovation relevant to both B2B and B2C companies.
Format: Electronic Resources
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The Practical Guide to Managing Event Venues.

2024-05-03T03:34:27Z

by Berners, Philip, author.
Call Number 394.2068 BER
Publication Date 2018
Format: Electronic Resources
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The leader, the teacher & you : leadership through the third generation / Siong Guan Lim, Joanne H. Lim.

2024-05-03T03:34:27Z

by Lim, Siong Guan, author.
Call Number 658.4092 23
Publication Date 2013
Summary "Part biography, part commentary, and part exposition, this book provides principles for everyday living and puts forth a fresh new take on the notion of leadership as, being other-centred so that we can all be the best that we can be!"--Back cover.
Format: Electronic Resources
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The UCLA Anderson business and information technologies (BIT) project [electronic resource] : a global study of business practice (2012) / editors, Uday S Karmarkar, Vandana Mangal.

2024-05-03T03:34:27Z

by Karmarkar, Uday S. (Uday Sadashiv)
Call Number 658 23
Publication Date 2012
Summary This is the third of a series of research volume of papers from the Business and Information Technologies global research network. The group includes 20 partners from 16 countries, who conduct studies on the impact of new information and communication tec.
Format: Electronic Resources
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Sports Fans, Identity, and Socialization : Exploring the Fandemonium.

2024-05-03T03:34:27Z

by Earnheardt, Adam C.
Call Number 306.483
Publication Date 2011
Summary Identity and socialization among sports fans are burgeoning areas of study among a growing cadre of scholars in the social sciences and beyond. Sports Fans, Identity, and Socialization, edited by Adam C. Earnheardt, Paul Haridakis, and Barbara Hugenberg, is an eclectic collection of new studies from accomplished and emerging scholars in the fields of communication, business, geography, kinesiology, psychology, and more, who employ a wide range of methodologies including quantitative, qu.
Format: Electronic Resources
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The UCLA Anderson Business and Information Technologies (BIT) Project [electronic resource] : a global study of business practice / editors, Uday Karmarkar, Vandana Mangal.

2024-05-03T03:34:27Z

by Karmarkar, Uday S. (Uday Sadashiv)
Call Number 658.4038 22
Publication Date 2010
Summary Most of the large economies in the world are already dominated by services. Developed countries are now also becoming information economies; the US is a case in point. The confluence of these trends means that information services are the largest part of the US and other developed economies, with others close behind. This evolution is being accompanied by a revolution: the rapid industrialization of information services. These developments have manifold consequences for the economy as a whole, as well as for productivity, trade, jobs, globalization and competition. At the sector level, many industries are undergoing massive changes in structure. There are also significant implications for management strategies and internal organizational structure for all firms. The Business and Information Technologies (BIT) project at UCLA Anderson is a global effort to track and assess these changes through GNP studies, surveys of business practice, and studies of key industry sectors.
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The manager's pocket guide to diversity management [electronic resource] / Edward E. Hubbard.

2024-05-03T03:34:27Z

by Hubbard, Edward E.
Call Number 658.30 22
Publication Date 2004
Summary This pocket guide will teach you the skills required to effectively manage a diverse workplace; not because it's the 'right thing to do' or your organization requires it. But because it is good for business. Gain diversity awareness, tools, knowledge and techniques necessary to lift morale, improve processes, bring access to new segments of the marketplace, enhance productivity and improve your bottom line. Step-by-step, this interactive workbook will help you: Test your skills in managing diversity; Save management time; Navigate difficult situations Build teamwork; Improve your interpersonal effectivene. Complete the 'Managing Diversity Profile' to examine your current level of skill and get feedback on six key competencies for managing diversity. The book also contains workplace applications for weaving diversity into recruitment and selection, employee retention and development, team building, customer service, market share improvement throughout your organization. Topics include: Differences between EEO, Affirmative Action and managing diversity Barriers to diversity: Prejudice, stereotyping, discrimination and non-verbal communication; Diversity and organizational change; Working together productively; Management action plan. Whether you're ready to launch a new diversity initiative, build a diverse work team or plan a new and innovative product launch, this pocket guide will be an invaluable tool for developing managers and leaders.
Format: Electronic Resources
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New Technologies for Engineering Research and Design in Industry [electronic resource] : Selected, Peer Reviewed Papers from the 2014 International Conference on Mechatronics and Intelligent Materials (MIM 2014), May 18-19, 2014, LiJiang, China

2024-05-03T03:34:27Z

by Sung, Wen-Pei.
Call Number 620.11
Publication Date 2014
Summary Collection of selected, peer reviewed papers from the 2014 International conference on Mechatronics and Intelligent Materials (MIM 2014), May 18-19, 2014, LiJiang, China. The 617 papers are grouped as follows: Chapter 1: Materials Science and Chemical Engineering, Chapter 2: Applied Mechanics, Monitoring and Control. Mechanical and Industrial Engineering, Chapter 3: Communication, Information Technologies, Signal and Data Processing, Chapter 4: Building, Civil and Environmental Engineering, Chapter 5: Management Engineering, Economics, Business, Logistics Engineering, Chapter 6: New Technologi
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Selected Papers from the 16th QMOD-ICQSS conference : From LearnAbility and InnovAbility to SustainAbility.

2024-05-03T03:34:27Z

by Dahlgaard-Park, Su Mi.
Call Number 658.83
Publication Date 2014
Summary This ebook contains 12 papers selected from the 16th QMOD-ICQSS conference: From LearnAbility and InnovAbility to SustainAbility. The first paper by Pantouvakis attempts to investigate the effects of market orientation (MO) and service quality (SQ) logic on business performance. The second paper by Gamme & Aschehoug looks at 2 case companies, to identify what these companies have experienced as important enablers and disablers in their lean implementation process. The following research questions are addressed: In what way(s) does lean contribute to greater operational integration? In what way(s) does lean hinder operational integration? In paper 3, Falkheimer describes and reflects upon strategic communication and its relevance for organizational development and the service sciences, while in the fourth contribution Senic & Marinkovic identify four dimensions of customer value: emotional value, social value, functional value and monetary value. They aim to determine the effects of the aforementioned values on attitudinal loyalty and behavioral intentions.Gremyr & Elg then examine the value of a developmental learning view on implementation of QM concepts, followed by a paper examining some of the considerations in the preparation of professionals for service quality and organizational excellence, by Professor T.N Goh.In paper 7, Saeedi et al look at the impacts of inward international licensing (IIL) on the absorptive capacity (ACAP) of SMEs in a developing economy, followed by a paper by Brown focusing on how organisations can benefit from adopting an organic paradigm of management to maximise the benefits of a quality and business excellence strategy.The purpose of the next paper by Ljungblom is to research the practice of ethics in Swedish health care organizations using Lean Management. This is followed by a contribution from Siverbo et al who first describe how the training of healthcare professionals in improvement work can be performed, and then evaluate potential changes in attitude as a result of the initiative. The next study by Booker and Tucker establishes suggested criteria by which push and pull elements can be utilized to streamline the much needed pedagogical process for mid-career professionals taking asynchronous online graduate classes. The final contribution in this issue is from Amorim & Saghezchi who investigate the existence of differences in service quality assessments across distinct retail store formats, addressing customers' quality assessments for physical aspects, personal interactions, reliability and policies dimensions in hypermarkets and supermarkets, to analyse the impacts for satisfaction and loyalty.
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Psychology and the internet : intrapersonal, interpersonal, and transpersonal implications / edited by Jayne Gackenbach.

2024-05-03T03:34:27Z

by Gackenbach, Jayne, 1946-
Call Number 150.2854678 22
Publication Date 2007
Summary The previous edition provided the first resource for examining how the Internet affects our definition of who we are and our communication and work patterns. It examined how normal behavior differs from the pathological with respect to Internet use. Coverage includes how the internet is used in our social patterns: work, dating, meeting people of similar interests, how we use it to conduct business, how the Internet is used for learning, children and the Internet, what our internet use says about ourselves, and the philosophical ramifications of internet use on our definitions of reality and consciousness. Since its publication in 1998, a slew of other books on the topic have emerged, many speaking solely to internet addiction, learning on the web, or telehealth. There are few competitors that discuss the breadth of impact the internet has had on intrpersonal, interpersonal, and transpersonal psychology. Key Features * Provides the first resource for looking at how the Internet affects our definition of who we are * Examines the philosophical ramifications of Internet use and our definitions of self, reality, and work * Explores how the Internet is used to meet new friends and love interests, as well as to conduct business * Discusses what represents normal behavior with respect to Internet use.
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Global Experience Industries : The Business of Experience Economy.

2024-05-03T03:34:27Z

by Christensen, Jens.
Call Number 338.477
Publication Date 2009
Summary The experience economy is a fourth economic field, different from commodities, goods and services. Experiences are an economic value that is added to a product or identical with a product. When you buy an experience, you pay to spend time enjoying a series of memorable events that a company stages to engage a customer in a personal way.Fueled by an expanding global and digital economy, the experience dimension has moved into a predominant place since the 1990s. In developed countries, people have become richer and more individualized, and with all their basic material needs being met they focus increasingly on personal development and self-realization. Demand is increasing for experience-based products such as tourism and sports, as well as film, music and other contents of media and interactive technologies. Furthermore, the demand for experience values has extended to include any product or dimension of modern societies, such as the design of houses, furniture, clothes, cars, computers, etc.This is not a completely new story - commercial entertainment and design have, after all, been around for a century or so, and the universal values of love, sex, belief, family and the meaning of life have always been vital to human beings. What is new is the fact that capitalism is invading more and more fields of experiences connected with emotions and the extension of life. In all developed countries, and increasingly on a global scale, a series of expanding industries has emerged to supply the market with experience-oriented goods.In this book, the business development of markets and industries is examined: from tourism, to media and entertainment, from design to sex, and the leading companies and trends in all the industries involved are also given consideration.
Format: Electronic Resources
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EBay business the smart way [electronic resource] : maximize your profits on the Web's #1 auction site / Joseph T. Sinclair.

2024-05-03T03:34:27Z

by Sinclair, Joseph T.
Call Number 658.87 22
Publication Date 2007
Format: Electronic Resources
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Human systems management [electronic resource] : integrating knowledge, management and systems / by Milan Zeleny.

2024-05-03T03:34:27Z

by Zeleny, Milan, 1942-
Call Number 658.4038 22
Publication Date 2005
Summary Human Systems Management is an important work that integrates knowledge, management and systems into a unified world of thinking and action in business, decision-making and economics. It presents a modern synthesis of the fields of knowledge management, systems science and human organization. A biological rather than mechanistic perspective pervades the text. New and original ideas and approaches are presented with the simplicity and clarity typical of the well-known author.
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Food truck business [electronic resource] : step-by-step startup guide / The Staff of Entrepreneur Media.

2024-05-03T03:34:27Z

by The Staff of Entrepreneur Media.
Call Number 647.95 STA
Publication Date 2015
Summary The experts at Entrepreneur provide a two-part guide to success. First, learn all the delicious detail behind starting one the hottest and most affordable food business: your own food truck. Then, master the fundamentals of business startup including defining your business structure, funding, staffing and more.This kit includes: Essential industry-specific startup essentials including industry trends, best practices, important resources, possible pitfalls, marketing musts, and more. Entrepreneur Editors' Start Your Own Business, a guide to starting any business and surviving the first three years. Interviews and advice from successful entrepreneurs in the industry. Worksheets, brainstorming sections, and checklists. Entrepreneurs Startup Resource Kit (downloadable) More about Entrepreneur?s Startup Resource Kit Every small business is unique. Therefore, it?s essential to have tools that are customizable depending on your business?s needs. That?s why with Entrepreneur is also offering you access to our Startup Resource Kit. Get instant access to thousands of business letters, sales letters, sample documents and more all at your fingertips! You?ll find the following: The Small Business Legal Toolkit When your business dreams go from idea to reality, you?re suddenly faced with laws and regulations governing nearly every move you make. Learn how to stay in compliance and protect your business from legal action. In this essential toolkit, you?ll get answers to the "how do I get started?? questions every business owner faces along with a thorough understanding of the legal and tax requirements of your business. Sample Business Letters 1000+ customizable business letters covering each type of written business communication you?re likely to encounter as you communicate with customers, suppliers, employees, and others. Plus a complete guide to business communication that covers every question you may have about developing your own business communication style. Sample Sales Letters The experts at Entrepreneur have compiled more than 1000 of the most effective sales letters covering introductions, prospecting, setting up appointments, cover letters, proposal letters, the all-important follow-up letter and letters covering all aspects of sales operations to help you make the sale, generate new customers and huge profits.
Format: Electronic Resources
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Cybersecurity and cyberwar : what everyone needs to know / Peter W. Singer, Allan Friedman.

2024-05-03T03:34:27Z

by Singer, P. W. (Peter Warren)
Call Number 005.8 23
Publication Date 2014
Summary A generation ago, ""cyberspace"" was just a term from science fiction, used to describe the nascent network of computers linking a few university labs. Today, our entire modern way of life, from communication to commerce to conflict, fundamentally depends on the Internet. And the cybersecurity issues that result challenge literally everyone: politicians wrestling with everything from cybercrime to online freedom; generals protecting the nation from new forms of attack, while planning new cyberwars; business executives defending firms from once unimaginable threats, and looking to make money of.
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Client Service Excellence : The 10 Commandments.

2024-05-03T03:34:27Z

by O'Sullivan, Larry.
Call Number XX(290847.1)
Publication Date 2010
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Managing knowledge for global and collaborative innovations [electronic resource] / editors, Samuel Chu, Waltraut Ritter, Suliman Hawamdeh.

2024-05-03T03:34:27Z

by International Conference on Knowledge Management (2009 : Hong Kong)
Call Number 658.4038 22
Publication Date 2010
Summary In today's networked and interconnected world, improving communication, collaboration and knowledge sharing between people and organization is very important. Collaboration is more than just being connected through the Internet and various forms of social networks. Collaboration through information and communication technologies requires us to "prepare the mind" for partnerships. Many of the traditional business models, organizational structures, and educational systems are not yet ready for the new forms of collaboration that go beyond organizational boundaries. Concepts like "open innovation", "value networks", and "wisdom of crowds" are some of the ideas that influence our thinking on collaboration and information sharing. This book contains some of the best and most up-to-date work by researchers and practitioners in the field of knowledge management. It provides an insight into knowledge management practices and their applications to a wide range of complex issues. The peer-reviewed papers included in this volume are selected from the prestigious 2009 International Conference on Knowledge management held in Hong Kong. The book is a good reference source for information and knowledge professionals and can be read by both graduate and undergraduate students.
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Web dragons : inside the myths of search engine technology / Ian H. Witten, Marco Gori, Teresa Numerico.

2024-05-03T03:34:27Z

by Witten, I. H. (Ian H.)
Call Number 025.04 22
Publication Date 2007
Summary If you've ever searched the web for information and wondered what's going on behind that query box, I recommend you read Web Dragons. It puts Internet search engines in contextpart of a legacy of information access dating back thousands of years. It explains in plain language how search engines work, and points out potential pitfalls that thoughtful searchers should consider. Web Dragons is clear and engaging. Given the amount of time and trust we all invest in search engines, if you pay attention to the web I highly recommend redirecting some of that attention to this book. --Craig Nevill-Manning, Engineering Director, Google Search technology is changing the way people understand and interact with the world. Web Dragons takes a revealing look at the evolution of search and how it will shape the future of information technology. --Prabhakar Raghavan, Head of Yahoo! Research Witten, Gori and Numerico steadily bring the web into sharper and sharper focus. A daunting expanse is revealed to have structure. The structure enables the knowledgeable to navigate it to their benefit and allows the unscrupulous or careless to create pitfalls and traps. Search engines will be critical tools for most people living today. What could be more important than understanding how these technologies work and where they are going? --Jonathan Grudin, Microsoft Research In the eye-blink that has elapsed since the turn of the millennium, the lives of those of us who work with information have been utterly transformed. Pretty well all we need to know is on the web; if not today, then tomorrow. Its where we learn and play, shop and do business, keep up with old friends and meet new ones. What makes it possible for us to find the stuff we need to know? Search engines. Search enginesweb dragonsare the portals through which we access societys treasure trove of information. How do they stack up against librarians, the gatekeepers over centuries past? What role will libraries play in a world whose information is ruled by the web? How is the web organized? Who controls its contents, and how do they do it? How do search engines work? How can web visibility be exploited by those who want to sell us their wares? Whats coming tomorrow, and can we influence it? We are witnessing the dawn of a new era, starting right nowand this book shows you what it will look like and how it will change your world. Do you use search engines every day? Are you a developer or a librarian, helping others with their information needs? A researcher or journalist for whom the web has changed the very way you work? An online marketer or site designer, whose career exists because of the web? Whoever you are: if you care about information, this book will open your eyesand make you blink. About the authors: Ian H. Witten is professor of computer science at the University of Waikato, where he directs the New Zealand Digital Library research project. He has published widely on digital libraries, machine learning, text compression, hypertext, speech synthesis and signal processing, and computer typography. A fellow of the ACM, he has written several books, including How to Build a Digital Library (2002) and Data Mining (2005), both from Morgan Kaufmann. Marco Gori is professor of computer science at the University of Siena, where he leads the artificial intelligence research group. He is the Chairman of the Italian Chapter of the IEEE Computational Intelligence Society, a fellow of the IEEE and of the ECCAI, and former President of the Italian Association for Artificial Intelligence. Teresa Numerico teaches network theory and communication studies at the University of Rome 3, and is a researcher in Philosophy of Science at the University of Salerno. Previously she was employed as a business development and marketing manager for various media companies, including the Italian branch of Turner Broadcasting System (CNN and Cartoon Network). * Presents a critical view of the idea of funneling information access through a small handful of gateways and the notion of a centralized index--and the problems that may cause. * Provides promising approaches for addressing the problems, such as the personalization of web services. * Presented by authorities in the field of digital libraries, web history, machine learning, and web and data mining. * Find more information at the author's site: <a href="http://www.webdragons.net">webdragons.net</a>.
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Advances in the Human Side of Service Engineering Design : Advances in the Human Side of Service Engineering.

2024-05-03T03:34:27Z

by Spohrer, James C.
Call Number 620.82
Publication Date 2012
Summary If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary manufacturing systems. Topics include: Adoption of health information technology (HIT) Aging society: the impact of age on traditional service system constructs Anthropology in service science Applying service design techniques to healthcare Co-creating value Cognitive systems modeling of service systems Context-related service: the human aspect of service systems Designing services for underserved populations Ethics dividend in services: how it may be cultivated, grown, and measured Governance of service systems Human aspects of change when applying Lean Six Sigma methods and tools Human side of service dominant logic in B2B settings Human-computer interaction and HF in software technologies Service network configuration impacts on customer experience Simulating employees and customers in service systems Systems design and the customer experience Usability and human side of electronic financial services The book also discusses issues that arise in shop floor and office environments in the quest for manufacturing agility, i.e. enhancement and integration of human skills with hardware performance for improved market competitiveness, management of change, product and process quality, and human-system reliability. It provides a foundation upon which researchers and practitioners can contribute to this quickly evolving area and make lasting contributions.
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Looking Beyond the Runway : Airlines Innovating with Best Practices While Facing Realities.

2024-05-03T03:34:27Z

by Taneja, Nawal K.
Call Number 387.7068
Publication Date 2010
Summary The global airline industry, facing significant changes and discontinuity is prompted and forced to deal with a "new normal." Who would have imagined a few years ago that:- a significant percentage of consumers in the US now prefer to fly low-cost airlines instead of full-service airlines because they perceive the product to be better,- airlines would generate up to a third of their total income from non-ticket revenue,- many low-cost airlines would add complexity to their original simple business models through the development of code-share agreements, the use of global distribution systems, and travel agents to distribute their seats,- Jetstar, a low-cost subsidiary of Qantas, would grow faster and be more profitable than its parent,- a survey carried out by Ryanair would show that 42 percent of passengers would be willing to stand on short (one hour) flights if they could pay 50 percent less than seated passengers,- passengers could pay as little as US2,000 for a transatlantic Business Class ticket on top-brand airlines,- Lufthansa would have ownership in airlines based in Austria, Belgium, Italy, Switzerland, Turkey, the UK, and the US, and that it would continue to pursue equity ownership in airlines based in Poland and Scandinavia, or - the Japanese and Canadian governments would struggle to find different ways to bail out their heretofore flag carriers?To deal with this upcoming "new normal", airlines have to go beyond their short-term circumstantial strategies - they need strategic renewal of their ageing business model. In this candidly-written book, Nawal Taneja explains what will separate the winners from the losers.He maintains the leaders will be the airlines that: (1) exploit this crisis-driven change to their best advantage, (2) learn to work around the airline-inherent constraints that prevent them from running their businesses just like other businesses, (3) learn from successes and failures of other global enterprises, (4) sharpen their business intelligence, analytics, and strategic agility, and (5) proactively explore the "pockets of growth" in this emerging-markets century. To help airline executives become informed of new competitive games, the author analyzes numerous business sectors such as auto, hospitality, retail, technology, and entertainment. For example, relevant lessons can be learned from the strategic mistakes made by the US automakers. Likewise, emergent and compelling insights can be gained in superior customer experience from Ritz Carlton and Zappos, and in value-creating innovation from Cirque du Soleil and Zipcar. The book also features a multitiude of forewords from airlines and related businesses to provide readers with multiple perspectives on the changing landscape in the global airline industry.Nawal Taneja is a career analyst of the global airline industry with wide-ranging experience in the aviation industry, academia, and public policy. Encouraged by industry executives, he has written five other books for practitioners in the global airline industry, including FASTEN YOUR SEATBELT: The Passenger is Flying the Plane and Flying Ahead of the Airplane.
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Sales Engagement : How the World's Fastest Growing Companies Are Modernizing Sales Through Humanization at Scale.

2024-05-03T03:34:27Z

by Medina, Manny.
Call Number 658.85
Publication Date 2019
Format: Electronic Resources
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Islamic Tourism : Management of Travel Destinations.

2024-05-03T03:34:27Z

by Jamal, Ahmad.
Call Number 338.4791
Publication Date 2018
Summary Islamic tourism is an increasingly important market sector. This book provides practical applications, models and illustrations of religious tourism and pilgrimage management from a variety of international perspectives, supported by case studies.
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Communication Practices in Engineering, Manufacturing, and Research for Food, Drug, and Water Safety.

2024-05-03T03:34:27Z

by Wright, David.
Call Number 363.1926
Publication Date 2015
Summary This book demonstrates some of the ways in which communication and developing technologies can improve global food and water safety by providing a historical background on outbreaks and public resistance, as well as generating interest in youth and potential professionals in the field  History of muckraking in the food industry Case study on groundwater regulation Interviews with members of the beef industry and livestock market owners.
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Management and Marketing of Wine Tourism Business : Theory, Practice, and Cases.

2024-05-03T03:34:27Z

by Sigala, Marianna.
Call Number 338.4791
Publication Date 2018
Format: Electronic Resources
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Heritage, Culture and Society : Research agenda and best practices in the hospitality and tourism industry.

2024-05-03T03:34:27Z

by Radzi, Salleh Mohd.
Call Number 338.4764794
Publication Date 2016
Format: Electronic Resources
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Semantic Web technologies for Enterprise 2.0 / Alexandre Passant.

2024-05-03T03:34:27Z

by Passant, Alexandre, author.
Call Number 025.04 23
Publication Date 2011
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Event Planning Business : Step-by-Step Startup Guide.

2024-05-03T03:34:27Z

by Media, The Staff of Entrepreneur.
Call Number 394.2
Publication Date 2015
Summary The experts at Entrepreneur provide a two-part guide to success. First, learn everything you need to know to become a successful event planner. Then, master the fundamentals of business startup including defining your business structure, funding, staffing and more. This kit includes:  Essential industry-specific startup essentials including industry trends, best practices, important resources, possible pitfalls, marketing musts, and more  Entrepreneur Editors' Start Your Own Business, a guide to starting any business and surviving the first three years  Interviews and advice from successful entrepreneurs in the industry  Worksheets, brainstorming sections, and checklists  Entrepreneurs Startup Resource Kit (downloadable) More about Entrepreneur's Startup Resource Kit Every small business is unique. Therefore, it's essential to have tools that are customizable depending on your business's needs. That's why with Entrepreneur is also offering you access to our Startup Resource Kit. Get instant access to thousands of business letters, sales letters, sample documents and more  all at your fingertips! You'll find the following: The Small Business Legal Toolkit When your business dreams go from idea to reality, you're suddenly faced with laws and regulations governing nearly every move you make. Learn how to stay in compliance and protect your business from legal action. In this essential toolkit, you'll get answers to the how do I get started?" questions every business owner faces along with a thorough understanding of the legal and tax requirements of your business. Sample Business Letters 1000+ customizable business letters covering each type of written business communication you're likely to encounter as you communicate with customers, suppliers, employees, and others. Plus a complete guide to business communication that covers every question you may have about developing your own business communication style. Sample Sales Letters The experts at Entrepreneur have compiled more than 1000 of the most effective sales letters covering introductions, prospecting, setting up appointments, cover letters, proposal letters, the all-important follow-up letter and letters covering all aspects of sales operations to help you make the sale, generate new customers and huge profits.
Format: Electronic Resources
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Multilingual Discourse Production : Diachronic and Synchronic Perspectives.

2024-05-03T03:34:27Z

by Kranich, Svenja.
Call Number 404.2
Publication Date 2011
Summary This paper examines previous claims that subject-initial word order in the oral Salish languages is induced via translation from English. The analysis concentrates on new fieldwork data from Nłeʔkepmxcin. By taking prosody as its starting point, this study offers a new look at this issue, and uniquely combines detailed phonetic with syntactic, pragmatic and historical-comparative analysis. Subject-initial forms are, at first glance, at odds with the basic verb-initial structure underlying all 23 Salish languages. However, examination of the deeper prosodic and syntactic properties of subject-initial forms in Salish suggests that they are in fact native forms induced by pragmatic context and not translation effects. The study therefore cautions against reliance on (written) surface word order in translation studies.
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Airbnb for Dummies.

2024-05-03T03:34:27Z

by He, Symon.
Call Number 647.94068
Publication Date 2023
Format: Electronic Resources
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Education Management and Management Science : Proceedings of the International Conference on Education Management and Management Science (ICEMMS 2014), August 7-8, 2014, Tianjin, China.

2024-05-03T03:34:27Z

by Zheng, Dawei.
Call Number 371.2
Publication Date 2015
Summary This proceedings volume contains selected papers presented at the 2014 International Conference on Education Management and Management Science (ICEMMS 2014), held August 7-8, 2014, in Tianjin, China. The objective of ICEMMS2014 is to provide a platform for researchers, engineers, academicians as well as industrial professionals from all over the world to present their research results and development activities in Education Management and Management Science.
Format: Electronic Resources
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Case Based Research in Tourism, Travel, Hospitality and Events.

2024-05-03T03:34:27Z

by Sigala, Marianna.
Call Number 338.4791
Publication Date 2022
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Assistive technology [electronic resource] : principles and applications for communication disorders and special education. / edited by Oliver Wendt, Raymond Quist, Lyle Lloyd.

2024-05-03T03:34:27Z

by Wendt, Oliver, 1974-
Call Number 616.855 23
Publication Date 2011
Summary References -- ch. 13 Assistive Technology For Daily Living / Linda J.S. Koehler -- Introduction -- Assistive Technology in the Home -- Self-care, Dressing, Grooming, and Hygiene -- Eating and Food Preparation -- Environmental Control Units and Household Aids -- Conclusion -- Assistive Technology for Leisure and Recreation -- Toys and Games -- Crafts, Hobbies, and Leisure Activities -- Sports and Recreation -- Organizations Promoting Recreation and Leisure for Individuals with Disabilities -- Conclusion -- Summary -- Acknowledgments -- References -- ch. 14 Documentation And Funding Issues Concerning Assistive Technology / Harry (Bud) Rizer -- Introduction -- What is Documentation and What Does it Achieve? -- Who is Required to Provide Documentation? -- When to Document -- Intake Interview -- Initial Assessment -- Initial Implementation of AT -- Final Implementation of AT -- Training in Use of AT -- Summary and Recommendations -- Follow-up.
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300 best jobs without a four-year degree [electronic resource] / Michael Farr and Laurence Shatkin.

2024-05-03T03:34:27Z

by Farr, J. Michael.
Call Number 331.70233 22
Publication Date 2009
Summary "Explore and compare '300 Best Job Options'. Good jobs exist for people without a four-year degree, and this book helps you identify the best options. It ranks the best jobs by level of training and education, including on-the-job training (short-term, moderate-term, and long-term); work experience in a related job; postsecondary vocational training; associate degree; apprenticeship; and military training"--Back cover.
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Marketing for hospitality and tourism / Philip Kotler [and 3 others].

2024-05-03T03:34:27Z

by Kotler, Philip, author.
Call Number 647.940688 MAR
Publication Date 2017
Summary The book discusses hospitality marketing from a team perspective, examining each hospitality department and its role in the marketing mechanism.
Format: Books