Search Results for Communication in organizations.

Communication principles : a modular approach / Sue Walton, Wayne Jeffrey.

2024-05-19T14:18:55Z

by Walton, Sue, 1953-
Call Number 651.7 WAL
Publication Date 1995
Format: Books

Communicating for team building / Baden Eunson

2024-05-19T14:18:55Z

by Eunson, Baden.
Call Number 658.4 EUN
Publication Date 1994
Format: Books

Are we on the same team here? : essential communication skills to make groups work / Caroline Brem

2024-05-19T14:18:55Z

by Brem, Caroline
Call Number 658.4 BRE
Publication Date 1995
Format: Books

Squirrel Inc. : a fable of leadership through storytelling / Stephen Denning.

2024-05-19T14:18:55Z

by Denning, Stephen.
Call Number 658.4092 DEN
Publication Date 2004
Format: Books
Contributor biographical information http://www.loc.gov/catdir/bios/wiley047/2004000686.html Publisher description http://www.loc.gov/catdir/description/wiley041/2004000686.html Table of contents http://www.loc.gov/catdir/toc/ecip0413/2004000686.html

Understanding organizations through language / Susanne Tietze, Laurie Cohen, and Gill Musson.

2024-05-19T14:18:55Z

by Tietze, Susanne.
Call Number 302.35 22
Publication Date 2003
Summary Offering a viable alternative to 'functional' approaches to communication based around the metaphor of 'webs of meaning' and which uses semiology as its theoretical bedrock. The authors provide examples and argue how and why this approach is useful in understanding communicative processes.
Format: Electronic Resources
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The magic Blackberry [electronic resource] : how to upgrade your relationships at work : a personal leadership fable / David Thompson.

2024-05-19T14:18:55Z

by Thompson, David, 1969-
Call Number 658.3145 22
Publication Date 2010
Summary A quirky but instructive little book about how to create working relationships that will get you ahead.
Format: Electronic Resources
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Authentic conversations [electronic resource] : moving from manipulation to truth and commitment / Jamie Showkeir and Maren Showkeir ; foreword by Margaret J. Wheatley.

2024-05-19T14:18:55Z

by Showkeir, Jamie, 1952-
Call Number 658.45 22
Publication Date 2008
Summary Authentic Conversations takes a radical new look at the potentially transformational role of workplace conversations. Through over twenty-five years of work as organizational consultants, Maren and James Showkier have discovered that conversation has the power to create, sustain or change organizational culture. But much of the time the kind of organizational culture these conversations sustain is one that stymies growth and erodes commitment. The problem is an organizational culture based on a kind of parent-child model, with leaders treating employees as children who needed caretaking and pr.
Format: Electronic Resources
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Managing Risk in Communication Encounters [electronic resource] : Strategies for the Workplace.

2024-05-19T14:18:55Z

by Waldron, Dr. Vincent R.
Call Number 650.13
Publication Date 2010
Summary This book focuses on the types of risky interactions that threaten identities, relationships, and sometimes careers, including voicing dissent, repairing broken relationships, managing privacy, responding to harassment, offering criticism, and communicating emotion. Each chapter is grounded in real-life organizational scenarios, includes recent research, applies a standard theoretical framework, and illustrates a full range of communicative tactics and discourse practices. Throughout the book, authors Vincent R. Waldron and Jeffrey W. Kassing provide examples to spur thinking, raise questions.
Format: Electronic Resources
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The power of appreciative inquiry : a practical guide to positive change / Diana Whitney & Amanda Trosten-Bloom ; foreword by David Cooperrider.

2024-05-19T14:18:55Z

by Whitney, Diana Kaplin.
Call Number 658.406 22
Publication Date 2010
Summary "The Power of Appreciative Inquiry describes the wildly popular approach to organizational change that dramatically improves performance by engaging people to study, discuss, and build upon what's working, rather than trying to fix what's not. Whitney and Trosten-Bloom provide a menu of eight results-oriented approaches to AI, along with case examples from a wide range of organizations to illustrate Appreciative Inquiry in action. A how-to book, this is the most authoritative and accessible guide to the newest ideas and practices in the field of Appreciative Inquiry since its inception in 1985." "The second edition includes new examples, tools, and tips for using AI to create an enduring capacity for positive change, along with a totally new chapter on award-winning community applications of Appreciative Inquiry."--Jacket.
Format: Electronic Resources
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The leader as communicator : strategies and tactics to build loyalty, focus effort, and spark creativity / Robert Mai and Alan Akerson.

2024-05-19T14:18:55Z

by Mai, Robert P.
Call Number 658.45 22
Publication Date 2003
Format: Electronic Resources
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Communicating in a diverse workplace : a practical guide to successful workplace communication techniques / Lillian A. Kuga.

2024-05-19T14:18:55Z

by Kuga, Lillian A.
Call Number 658.45 KUG
Publication Date 1996
Format: Books

Negotiation in the workplace [digital videorecording].

2024-05-19T14:18:55Z

Call Number TR DVD 658.45 NEG
Publication Date 1997
Summary This program looks at what negotiation means, how to plan for it and how to utilise effective interpersonal skills and strategies to achieve satisfactory outcomes.
Format: Other

Narratives we organise by / edited by Barbara Czarniawska, Pasquale Gagliardi.

2024-05-19T14:18:55Z

by Czarniawska-Joerges, Barbara.
Call Number 302.35 21
Publication Date 2003
Summary This book is a collection of texts that explore the analogy between organizing and narrating, between action and text. The raw material of everyday organizational life consists of disconnected fragments, physical and verbal actions that do not make sense when reported with simple chronology. Narrating is organizing this raw and fragmented material with the help of such devices as plot and characters. Simultaneously, organizing makes narration possible, because it orders people, things and events in time and place. The collection, written by organization researchers from many different countrie.
Format: Electronic Resources
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The business communication handbook / Judith Dwyer.

2024-05-19T14:18:55Z

by Dwyer, Judith.
Call Number 658.45 DWY
Publication Date 2009
Summary This user-friendly text is divided into four parts: Workplace Communication; Workplace Relationships; Workplace Documents; and Career Development.
Format: Books

Getting things done at work : the discourse of power in workplace interaction / Bernadette Vine.

2024-05-19T14:18:55Z

by Vine, Bernadette.
Call Number 320.35 22
Publication Date 2004
Summary Annotation The linguistic study of workplace language is a new and exciting area of research. This book explores the expression of power in a New Zealand workplace through examination of 52 everyday interactions between four women and their colleagues. The main focus of this research is the expression of three types of "control acts", i.e., directives, requests and advice. The women include two managers who demonstrate an interactive participative style of management. They tend to minimise rather than exert power, although their status is still evident in their speech. The study is original in its combination of a quantitative and a qualitative approach, as well as in its combination of a detailed categorisation of head acts and an analysis of context and role relationships. Through the design of the study and the methodology used, the results which are brought forward challenge earlier research both on power and control acts. The data analyzed is drawn from the Wellington Language in the Workplace Project.
Format: Electronic Resources
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Shut up and listen! : the truth about how to communicate at work / Theo Theobald and Cary Cooper.

2024-05-19T14:18:55Z

by Theobald, Theo, 1957-
Call Number 658.45 THE
Publication Date 2004
Summary "Shut up and Listen! has something for all those who face the difficult challenge of making themselves heard in a multi-delivery-channel business world - whether trying to negotiate a pay rise or struggling to put the WOW factor into a presentation. So if you're fed up of the fads and fashions of commercial life then take a trip back to basics. This isn't the coalface, it's the coal!"--BOOK JACKET.
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip0412/2003028085.html

50 communications activities, icebreakers, and exercises [electronic resource] / Peter R. Garber.

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by Garber, Peter R.
Call Number 153.6 22
Publication Date 2008
Summary Have fun presenting these activities and build your employees? communication skills in just minutes. Communication plays such a big part in our lives today. Yet sometimes we get busy and forget just how important communication is to our success, relationships and happiness. 50 Communication Activities, Icebreakers and Activities is a great way to: Increase participants? awareness of how they communicate; Help them to build expertise in a variety of essential skills and competencies; Prepare them to deal effectively with the many types of communication challenges they face every day. Each activ.
Format: Electronic Resources
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Learning points : 100 activities and actions for e-communications excellence / Peter R. Garber.

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by Garber, Peter R.
Call Number 651.7 22
Publication Date 2005
Format: Electronic Resources
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Sticky knowledge : barriers to knowing in the firm / Gabriel Szulanski.

2024-05-19T14:18:55Z

by Szulanski, Gabriel.
Call Number 658.4038 22
Publication Date 2003
Summary Why don't best practices spread within firms? This book explains that the transfer of practices is a complex phenomenon, and demonstrates the range of barriers to transferring best practices within a firm.
Format: Electronic Resources
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Storytelling in organizations : why storytelling is transforming 21st century organizations and management / John Seely Brown ... [et al].

2024-05-19T14:18:55Z

by Brown, John Seely.
Call Number 658.45 STO
Publication Date 2005
Summary "Storytelling in Organizations lays out for the first time why narrative and storytelling should be part of the mainstream of organizational and management thinking. This case has not been made before. The personal and idiosyncratic tone of the book comes from a set of presentations made at a Smithsonian symposium on storytelling in April 2001. It combines the liveliness and freshness of spoken English with the legibility of a ready-friendly text. Interviews with all the authors done in 2004 add a new dimension to the material, allowing the authors to reflect on their ideas and clarify points or highlight ideas that may have changed or deepened over time."--BOOK JACKET.
Format: Books
Table of contents http://www.loc.gov/catdir/toc/els051/2004051873.html Publisher description http://www.loc.gov/catdir/description/els051/2004051873.html

Designing the networked organization [electronic resource] / Ken Everett ; with contributions by Richard White [and others].

2024-05-19T14:18:55Z

by Everett, Ken.
Call Number 658.044 22
Publication Date 2011
Summary Ken Everett proposes the network as the organization of the future, and he wrote this book, with the help of five colleagues, to help the architects of such future organizations. He started a network of necessity - limited financial resources - but then encountered surprising benefits. He discovered networked organizations to be resilient, innovative, and leader-full and that these characteristics arise out of the design. This potential, he says, applies equally to networks of independent associates as it does to traditional organizations willing to adopt a new style of leadership - a style closer to "hosting" than "commanding." This is a practice-based book: Its developmental model was earned through experience. The model lays out three phases: from connections to communities to coalitions, or from "doing fine" to "getting better" to "getting better at getting better." Ken Everett illustrates these claims with real-life examples. He describes how a family company with only 3 employees grew to be represented in 30 countries via 300 colleagues. The potential of the networked organization is new, and that's what this book is about.
Format: Electronic Resources
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42 rules for creating WE [electronic resource] / edited by Judith E. Glaser, foreward by Angela Ahrendts.

2024-05-19T14:18:55Z

by Glaser, Judith E.
Call Number 658.3 22
Publication Date 2009
Format: Electronic Resources
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78 important questions every leader should ask and answer / Chris Clarke-Epstein.

2024-05-19T14:18:55Z

by Clarke-Epstein, Chris.
Call Number 658.4092 21
Publication Date 2002
Summary Annotation Great leaders have many talents, but one critical skill -- often unrecognized -- is the ability to ask and answer questions. This unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization. Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses, as well as the admiration of employees, customers, and others with whom they interact. The questions and answers cover a range of common and uncommon situations, including: the need to connect employees' efforts to company goals; layoffs, business downturns, and mergers; personal crises of employees; coaching and mentoring sessions; and customer retention. The book even includes advice on answering questions when the answer is "I don't know" or "I can't tell you." With worksheets in each chapter, it prepares leaders to ask important questions of: Customers ("Why do you do business with our competition?") -- Employees ("What's a recent management decision you didn't understand?") -- And even themselves ("What do I want to be remembered for?").
Format: Electronic Resources
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Leading in tough times : the manager's guide to responsibility, trust, and motivation / Richard S. Deems, Terri A. Deems.

2024-05-19T14:18:55Z

by Deems, Richard S.
Call Number 658.4092 21
Publication Date 2003
Summary Leading in Tough Times: Responsibility, Trust and Motivation is full of advice and tips for any manager, supervisor or team leader who must keep employees productive and engaged during difficult times. Whether it's a layoff, economic downturn, bankruptcy or other period of change, this book provides specific actions for leading in ways that show people you are really "there" with them. The authorsnationally recognized experts on the subjectfocus on three key areas: Leading with responsibility, keeping trust and providing motivation in the midst of change. Section one presents.
Format: Electronic Resources
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Summary : Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience.

2024-05-19T14:18:55Z

by Publishing, BusinessNews.
Call Number 658.812
Publication Date 2014
Summary Complete summary of Shep Hyken's book: "The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience". This summary of the ideas from Shep Hyken's book "The Amazement Revolution" shows that customer service isnât a department within a company â itâs everything the company does. If you can amaze your customers, they will become addicted to doing business with you or more correctly to the level of the experience they receive from you. In his book, the author presents seven amazement strategies from the best customer service focused organizations in the world, which you can use to bring your customers into a "Cult of Amazement". This summary is a must-read for any manager who wants to learn from the best and become the top service organization in their industry. Added-value of this summary: â¢ Save time â¢ Understand key concepts â¢ Expand your knowledge To learn more, read "The Amazement Revolution" and find out how to teach your employees to deliver a superior experience to your customers.
Format: Electronic Resources
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Seeing is believing : how the new art of visual management can boost performance throughout your organization / Stewart Liff and Pamela A. Posey.

2024-05-19T14:18:55Z

by Liff, Stewart.
Call Number 658.45 22
Publication Date 2004
Summary Annotation.
Format: Electronic Resources
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Action inquiry : the secret of timely and transforming leadership / Bill Torbert with Suzanne Cook-Greuter [and others].

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by Torbert, William R., 1944-
Call Number 658.4092 22
Publication Date 2004
Summary Action inquiry is the process of transformational learning that individuals (and even whole organizations) can undertake to better assess current dangers and opportunities, act in a timely manner, and make future visions come true. Through short stories of leadership and organizational changes in the areas of business, politics, health care, and education, this book illustrates how this process can increase personal integrity, improve relationships, and lead to company profitability and long-term success.
Format: Electronic Resources
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Basic training for trainers : a handbook for new trainers / Gary Kroehnert.

2024-05-19T14:18:55Z

by Kroehnert, Gary.
Call Number 658.3124 KRO
Publication Date 2000
Format: Books

Aviation Communication : Strategy and Messages for Ensuring Success and Preventing Failures.

2024-05-19T14:18:55Z

by Tavlin, Linda.
Call Number 387.70684
Publication Date 2019
Format: Electronic Resources
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Strategic Communication at Work : the Impact Paradigm / Diane Lennard.

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by Lennard, Diane, author.
Call Number 658.45 23
Publication Date 2018
Summary "Strategic Communication at Work provides the reader with a practical approach to engaging in all types of communicationone on one, small groups, and large groupsto achieve intended results. The framework presented enables readers to make informed decisions that increase the effectiveness of their communication and enhance their credibility. Lennard presents the IMPACT ParadigmIntending, Messaging, Presence, Attending, Connecting, and Togetherin the first part of the book explaining the benefits of using a single framework for all strategic communication. The second part illustrates how to apply these principles and approach interactions with a purposeful mindset, express ideas congruently, and connect with others. The third part offers curated exercises for practicing communication skills, along with specific ways to integrate the paradigm into everyday communication interactions. The texts clear and practical approach will appeal to graduate students of business communication, as well as instructors and professionals interested in improving their communication skills."--Provided by publisher.
Format: Electronic Resources
http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=1743228

The conflict and communication activity book : 30 high-impact training exercises for adult learners / Bill Withers & Keami D. Lewis.

2024-05-19T14:18:55Z

by Withers, Bill.
Call Number 658.4053 22
Publication Date 2003
Format: Electronic Resources
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Organizational behavior / Stephen P. Robbins, San Diego State University, Timothy A. Judge, The Ohio State University.

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by Robbins, Stephen P., 1943-, author.
Call Number 658.3 ROB
Publication Date 2019
Format: Books

Workplace Excellence : Open Communication and Teamwork [electronic resource]

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by ClickView (Firm)
Call Number XX(304518.1)
Summary Workplace Excellence: Open Communication & Teamwork is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. Open communication and good teamwork is the key to success in all organizations. A practical case study style video set in different organizations demonstrating examples of how they communicate and collaborate in teams.
Format: Other
ClickView Player

Human Relations : interpersonal job-oriented skills / Andrew J. DuBrin.

2024-05-19T14:18:55Z

by DuBrin, Andrew J., author.
Call Number 658.3 DUB
Publication Date 2015
Summary Focusing on todays work environment, the book takes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment.
Format: Books

Assessing and improving student organizations : a guide for students / Tricia Nolfi and Brent D. Ruben.

2024-05-19T14:18:55Z

by Nolfi, Tricia.
Call Number 371.806 22
Publication Date 2010
Summary Provides students with a structure for analyzing the workings of their organization, generating insights to determine how effectively the organization is functioning, identify strengths and weaknesses, and devise priorities and plans for future improvement.
Format: Electronic Resources
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Crisis, chaos, and organizations : the coronavirus and lessons for organizational theory / edited by Daniel J. Svyantek, Auburn University.

2024-05-19T14:18:55Z

by Svyantek, Daniel J., editor.
Call Number 658.4056 23ENG20211129
Publication Date 2022
Summary "The COVID-19 pandemic provides an illustration of how chaotic change to large systems are caused by small, seemingly insignificant environmental events such as the initial case(s) of COVID-19 in China. From this small starting point for the pandemic, there have been (and continue to be) millions of lives lost and trillions of dollars spent trying to alleviate the effects of the COVID-19 pandemic. World government and corporate leaders are striving to deal with this pandemic, but uncertainty is felt across the globe. Unprecedented strategies (e.g., the United States government's multi-trillion-dollar stimulus package (s)) have been used to halt the spread of COVID-19. These small events cascade throughout larger and larger systems leading to unforeseeable consequences. Organizations must experiment and make decisions on how to react. Decisions must be made and implemented to see what the effects of these decisions are. The chapters in this volume provide important insights for all organizations during this time of crisis. The chapters express bottom-up and top-down approaches to a crisis-initiating environmental change by organizations. The chapters provide insight into the way organizations perceive the effect of COVID-19 as 1) a permanent or transitory change in the organization's environment; and 2) as a crisis or opportunity. Taken together, the chapters provide both scientists and practitioners with a starting point for understanding the impact of COVID-19 on organizational theory and on management practice for readers"--
Format: Electronic Resources
http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=3147254

Riding the waves of culture : understanding cultural diversity in business / Fons Trompenaars and Charles Hampden-Turner.

2024-05-19T14:18:55Z

by Trompenaars, Fons.
Call Number 658.4 TRO
Publication Date 1997
Format: Books

The instructional leadership toolbox [electronic resource] : a handbook for improving practice / Sandra Lee Gupton.

2024-05-19T14:18:55Z

by Gupton, Sandra Lee.
Call Number 371.2 22
Publication Date 2010
Summary Every headteacher needs a toolbox of strategies for improving teaching and learning schoolwide. In this book, Sandra Lee Gupton examines the role of headteachers in leading instruction and provides practical ways for leaders to reflect on and improve their practice.
Format: Electronic Resources
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Practical patient safety [electronic resource] / by John Reynard, John Reynolds, Peter Stevenson.

2024-05-19T14:18:55Z

by Reynard, John.
Call Number 610.289 22
Publication Date 2009
Summary Following recent high profile cases of surgical error in the UK and USA, patient safety has become a key issue in healthcare, now placed at heart of junior doctor's training. Errors made by doctors are very similar to those made in other high risk organisations, such as aviation, nuclear and petrochemical industries. Practical Patient Safety aims to demonstrate how core principles of safety from these industries can be applied in surgical and medical practice, in particular throughtraining for health care professionals and healthcare managers. Whilst theoretical aspects of risk management form.
Format: Electronic Resources
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The cultural economy of Falun Gong in China [electronic resource] : a rhetorical perspective / Xiao Ming.

2024-05-19T14:18:55Z

by Xiao, Ming.
Call Number 322.10951 22
Publication Date 2011
Summary A firsthand account of the power of rhetoric to establish and challenge cultural controls in modern China.
Format: Electronic Resources
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Communicative organization in natural language : the semantic-communicative structure of sentences / Igor Melʹčuk.

2024-05-19T14:18:55Z

by Melʹčuk, Igorʹ A. (Igorʹ Aleksandrovič), 1932-
Call Number 401.43 21
Publication Date 2001
Summary The book defines the concept of Semantic-Communicative Structure [= Sem-CommS]-a formal object that is imposed on the starting Semantic Structure [= SemS] of a sentence (under text synthesis) in order to turn the selected meaning into a linguistic message. The Sem-CommS is a system of eight logically independent oppositions: 1. Thematicity (Rheme vs. Theme), 2. Givenness (Given vs. Old), 3. Focalization (Focalized vs. Non-Focalized), 4. Perspective (Foregrounded vs. Backgrounded), 5. Emphasis (Emphasized vs. Non-Emphasized), 6. Presupposedness (Presupposed vs. Non-Presupposed), 7. Unitariness.
Format: Electronic Resources
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Mobile broadband multimedia networks : techniques, models and tools for 4G / edited by Luís Correia.

2024-05-19T14:18:55Z

by Correia, Luis M.
Call Number 621.382 22
Publication Date 2006
Summary A complete reference of the latest technologies for achieving 4th generation mobile and wireless communications.
Format: Electronic Resources
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Make their day! [electronic resource] : employee recognition that works : proven ways to boost morale, productivity, and profits / Cindy Ventrice.

2024-05-19T14:18:55Z

by Ventrice, Cindy, 1956-
Call Number 658.3142 22
Publication Date 2009
Summary "Companies spend billions of dollars on recognition programs each year. While recognition done right improves morale and productivity, most of the money spent is wasted because people in most organizations still don't feel recognized. Research shows employees often want something very different from the plaques and awards most companies rely on for recognizing employee contribution. In this thoroughly updated and expanded edition of Make Their Day, author Cindy Ventrice explores how managers need to adapt their recognition strategies to deal with global, virtual, and generational realities. Additions include chapters on workplace culture, fairness, and remote communication."--Jacket.
Format: Electronic Resources
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Strategic issues management [electronic resource] : organizations and public policy challenges / Robert L. Heath, Michael J. Palenchar.

2024-05-19T14:18:55Z

by Heath, Robert L. (Robert Lawrence), 1941-
Call Number 659.2 22
Publication Date 2009
Summary "By exploring the communication options that organizations can employ in their stewardship to address crucial public policy options and engage in collaborative decision making, Strategic Issues Management gives students practical, actionable guidance. Issues management is vital to an organization's strategic management. It entails understanding and achieving high standards of corporate responsibility by listening to the opinions of key members of the public."--Publisher's website.
Format: Electronic Resources
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Ethics in public relations [electronic resource] : responsible advocacy / editors, Kathy Fitzpatrick, Carolyn Bronstein.

2024-05-19T14:18:55Z

by Fitzpatrick, Kathy.
Call Number 174.96592 22
Publication Date 2006
Summary "Ethics in Public Relations: Responsible Advocacy is the first book to identify universal principles of responsible advocacy in public relations. In this book, editors Kathy Fitzpatrick and Carolyn Bronstein bring together prominent authorities in the field to address theoretical and practical issues that illustrate the broad scope and complexity of responsible advocacy in 21st-century public relations."--Jacket.
Format: Electronic Resources
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Corporate communications [electronic resource] : a 21st century primer / Joseph Fernandez.

2024-05-19T14:18:55Z

by Fernandez, Joseph, 1968-
Call Number 658.45 22
Publication Date 2004
Summary This lucid book is a compelling introduction to corporate communications and its practical application in the modern organization. Joseph Fernandez makes a case for corporate communications as the cornerstone of any corporate growth strategy. He does this by highlighting communication approaches drawn from the worlds of advertising, journalism and public relations. Among the topics discussed are:. - The evolution and nature of the new era and its unique communication needs. - The role of advertising and public relations as potent tools to build corporate brands and nurture them in global envir.
Format: Electronic Resources
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Interpersonal communication skills in the workplace [electronic resource] / Perry McIntosh, Richard Luecke, Jeffery H. Davis.

2024-05-19T14:18:55Z

by McIntosh, Perry.
Call Number 658.45 23
Publication Date 2008
Summary Effective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a prerequisite for advancement in most fields and are key to exercising influence both within and beyond the work group. This edition retains the subject matter strengths of the previous version and augments them with content that reflects new understandings of interpersonal communications, new communication technologies, and new organizational practices that include wider spans of management control, greater employee empowerment, geographi.
Format: Electronic Resources
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Law enforcement, communication, and community / edited by Howard Giles.

2024-05-19T14:18:55Z

by Giles, Howard.
Call Number 363.24 21
Publication Date 2002
Summary Given widespread media attention to issues of crime and its prevention, police heroism, and new modes of police-community involvements, this international collection is timely. It is unique in examining ways in which police and citizens communicate across a range of contexts and problem areas. While much attention is afforded the critical roles of communication by police agencies, there has been little recourse to communication science and its theories. Likewise, the latter has not, until recently, concerned itself with analyzing police-citizen interactions. This volume examines the character.
Format: Electronic Resources
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Making media content: the influence of constituency groups on mass media / John A. Fortunato.

2024-05-19T14:18:55Z

by Fortunato, John A.
Call Number 302.23 FOR
Publication Date 2005
Summary "This volume addresses the development of media content and the various factors and constituencies that influence this content, such as advertisers, corporate interests, owners, and advocacy groups. Author John Fortunato examines the strategic decision-making of mass media organizations as they determine what they present to their audiences through broadcast, publication, or electronic access. He focuses on the internal and external influences on media content, laying out the various processes involved and opening up the topic for further consideration. Interviews with professionals in their respective fields provide a valuable practitioner perspective." "Making Media Content is intended for scholars and students in mass communication, media studies, journalism, broadcasting, and advertising. It will also be of interest to practitioners in media, public relations, and advertising."--BOOK JACKET.
Format: Books
Publisher description http://www.loc.gov/catdir/enhancements/fy0618/2004056416-d.html

Changing how you manage and communicate change [electronic resource] : focusing on the human side of change : soft skills for IT professionals / Naomi Karten.

2024-05-19T14:18:55Z

by Karten, Naomi.
Call Number 658.406 22
Publication Date 2009
Format: Electronic Resources
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Leading in high growth Asia : managing relationship for teamwork and change / editors Dean Tjosvold, Kwok Leung.

2024-05-19T14:18:55Z

by Tjosvold, Dean.
Call Number 658.4092095 22
Publication Date 2004
Format: Electronic Resources
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Work, management and the business of living [electronic resource] / Moneim El-Meligi.

2024-05-19T14:18:55Z

by El-Meligi, A. Moneim, 1923-
Call Number 658
Publication Date 2012
Summary In the modern economic paradigm characterized by a multitude of business management theories aimed at maximizing profits, there is a danger of formalizing management techniques to the extent of dehumanizing individuals or reducing them to humanoids. This book deals with familiar concepts in the management literature, but always in light of the model of the human person. It sheds light on organizing processes in individuals, small groups, and organizations and other large social systems by covering empirical research on three central topics -- modes of influence, intrapersonal communication, and change -- through which the social context is constantly shifting.
Format: Electronic Resources
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Acting out [electronic resource] : outlining specific behaviors and actions for effective leadership / by Mitchell P. Weinzetl.

2024-05-19T14:18:55Z

by Weinzetl, Mitchell P.
Call Number 658.4092 23
Publication Date 2010
Summary There are many misconceptions about how police agencies and other public sector organizations operate. Policing is a business, and the business of policing is subjected to the same universal rules of business and leadership whether you are in police work or in industry. Leadership is leadership and management is management and the principles are the same. This book is about being an effective leader and about change- personal change, intellectual change, process change, organizational change, and personal growth and development. Part One focuses on communication and leadership actions and what.
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Challenges and potential of a collaborative approach to education reform [electronic resource] / Susan Bodilly [and others].

2024-05-19T14:18:55Z

by Bodilly, Susan J.
Call Number 371.200973 22
Publication Date 2004
Summary Dissatisfied with the results of earlier efforts to improve educational outcomes in U.S. schools, the Ford Foundation developed a program called the Collaborating for Education Reform Initiative (CERI) that provided grants to collaboratives of community-based organizations in urban settings as a way to address systemic barriers to high-quality teaching and learning. Eight collaboratives signed on, and, over four years, the RAND Corporation assessed the progress of the program. The authors of this report found that the eight sites made varying degrees of progress and, while none had reached the final outcomes desired, some of the collaboratives offered considerable promise. Although success is far from certain, by adopting such techniques as clear communication of expectations, engaging school staff, and using data to alter strategies as necessary, collaboratives stand a better chance of becoming self-sustaining and positively affecting student learning.
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Spurious coin : a history of science, management, and technical writing / Bernadette Longo.

2024-05-19T14:18:55Z

by Longo, Bernadette, 1949-
Call Number 808.0666 21
Publication Date 2000
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Culture in conflict [electronic resource] : irregular warfare, culture policy, and the Marine Corps / Paula Holmes-Eber.

2024-05-19T14:18:55Z

by Holmes-Eber, Paula, author.
Call Number 359.964 22
Publication Date 2014
Summary In response to the irregular warfare challenges facing the U.S. in Iraq and Afghanistan in 2005, General James Mattis-then commander of Marine Corps Combat Development Command-established a new Marine Corps cultural initiative. The goal was simple: teach Marines to interact successfully with the local population in areas of conflict. The implications, however, were anything but simple: transform an elite military culture founded on the principles of ""locate, close with, and destroy the enemy"" into a ""culturally savvy"" Marine Corps. Culture in Conflict: Irregular Warfare, Culture Policy, and.
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Sponsorship in Marketing : Effective Communication Through Sports, Arts and Events.

2024-05-19T14:18:55Z

by Cornwell, T. Bettina
Call Number 659.285 COR
Publication Date 2014
Summary Sponsorship of sports, arts or events can be a powerful form of marketing communication for businesses and organizations. This book introduces the fundamentals of sponsorship-linked marketing, helping the reader to understand how sponsorship can be planned, executed and measured. Drawing on original research, and exploring key theory, best practice and cutting-edge issues, this is also the only book to fully explain how the sponsor can implement successful sponsorship campaigns and achieve their communication objectives. The book covers every important conceptual and functional area of sponsorship in marketing communications, including: audiences, strategies and objectives leveraging and activation building sponsorship portfolios measurement and evaluation ambush marketing managing relationships internal audiences public policy and legal issues Every chapter includes case studies, examples and data from real organizations, business, campaigns and events, vividly illustrating the link between fundamental principles and effective practice. No other book provides such a comprehensive, evidence-based introduction to sponsorship, demonstrating how organizations can connect brands to real life. This is essential reading for all students and practitioners working in sport marketing, sport business, events marketing, arts administration, business communication or marketing management.
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The handbook of communication science [electronic resource] / edited by Charles R. Berger, Michael E. Roloff, David R. Roskos-Ewoldsen.

2024-05-19T14:18:55Z

by Berger, Charles R.
Call Number 302.2 22
Publication Date 2010
Summary The opening chapters of this work address the methods of research and the history of the field of communication science. In subsequent parts, the authors examine the levels of analysis in communication, the functions of communication, and the contexts in which communication occurs.
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Information and communication technologies for development in Africa. Volume 1, Opportunities and challenges for community development / edited by Ramata Malo [sic] Thioune.

2024-05-19T14:18:55Z

by Thioune, Ramata Molo.
Call Number 338.9602 22
Publication Date 2003
Summary This volume looks at the introduction, adoption, and utilization of ICTs at the community level. In various contexts - geographical, technological, socioeconomic, cultural, and institutional - the book explores the questions of community participation. It looks at how communities in sub-Saharan Africa have reacted to the changes brought about by the introduction of these new ICTs and, in detail, presents both the opportunities and the challenges that ICTs present for community development.
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Information and communication technology and public innovation : assessing the ICT-driven modernization of public administration / edited by Victor Bekkers, Hein van Duivenboden and Marcel Thaens.

2024-05-19T14:18:55Z

by Bekkers, V. J. J. M.
Call Number 352.3802854678 22
Publication Date 2006
Summary The modernization of public administration is a recurring theme on the political and public agenda in many countries. This book demonstrates how public administration organizations try to adapt to changing circumstances in their environment in order the secure their legitimacy, presenting a number of case studies.
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Communication, culture, and human rights in Africa / edited by Bala A. Musa and Jerry Komia Domatob ; foreword by Cees J. Hamelink.

2024-05-19T14:18:55Z

by Musa, Bala A.
Call Number 323 22
Publication Date 2011
Summary Communication, Culture, and Human Rights in Africa provides a comprehensive and interdisciplinary analysis of the interface between human rights and civil society, the media, gender, education, religion, health communication, and political processes in sub-Saharan Africa. It weaves theory, history, policy, and case analyses into a holistic intellectual and cultural critique, while offering insightful practical solutions.
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Social media in human resources management [electronic resource] / edited by Tanya Bondarouk, Miguel R. Olivas-Lujan.

2024-05-19T14:18:55Z

by Bondarouk, Tanya, 1967-
Call Number 006.754 23
Publication Date 2013
Summary Social media have radically shifted the way people relate with each other and with organizations in technology-mediated ways; few areas are being impacted more strongly than Human Resources or Personnel Management. Attraction of candidates, internal communication with employees, communication with and among people; creation, design, testing and promotion of new services, new ways of organizing are appearing and changing the landscape at record speeds. This volume in the Advanced Series in Management utilizes empirical and theoretical approaches to shed light on this exciting set of emerging, stimulating new uses of technology that stretch creativity beyond conventional limits.
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Southern political party activists : patterns of conflict and change, 1991-2001 / edited by John A. Clark, Charles L. Prysby.

2024-05-19T14:18:55Z

by Clark, John A.
Call Number 324.273097509049 22
Publication Date 2004
Summary "The South continues to be the most distinctive region in American politics. Over the last half century, Democratic dominance in the South has given way to the emergence of a truly competitive two-party system that leans Republican in presidential elections. In some ways, the region is increasingly like the rest of the country, yet even the degree of change and the speed with which it occurred give the South a distinctive air. The contributors to Southern Political Party Activists examine both the development of American political party organizations and the changing political character of th.
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Use of force in countering terrorism [electronic resource] / edited by M. Uğur Ersen and Çinar Özen.

2024-05-19T14:18:55Z

by Ersen, M. Uğur.
Call Number 364 22
Publication Date 2010
Summary No nation or culture can achieve peace and security if it ignores the threat of terrorism, either to itself or to others. Terrorists seek to exploit ethnic and religious conflicts, ideological differences and instability, no matter what form it takes, and terrorism undoubtedly presents one of the world's most serious security challenges. This book presents a collection of lectures delivered at the advanced training course organized by the Centre of Excellence - Defence Against Terrorism (COE-DAT) in Septmber 2008. The aims of this course were to provide a forum for the exchange of views on developments in the terrorist threat and promote wider ranging partnership and cooperation between those engaged in combating terrorism world wide, with a particular mphasis on the use of force in combating terror. The ten papers presented here address subjects including: asymmetrical war, the past and present application of force as a countermeasure, international humanitarian law (IHL) and the balance between libert and security, organizational communication, cyber terrorism, access to weapons of mass destruction (WMD) and the strategic role of leadership. This wide ranging collection, covering the use of force as well as many other aspects of terrorism, provides an mportant resource for all those interested in multinational efforts to combat the threat of global terrorism. Inaugurated in 2005, COE-DAT is a NATO accredited Centre of Excellence; a unique centre dedicated to Defence Against Terrorism, which provides DA training and education at strategic and operational levels and contributes to research efforts.
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The manager's desk reference / Cynthia Berryman-Fink and Charles B. Fink.

2024-05-19T14:18:55Z

by Berryman-Fink, Cynthia, 1952-
Call Number 658.3 20
Publication Date 1996
Summary "When you're called on to interview job candidates, run meetings, conduct performance appraisals, resolve conflicts, deliver a presentation, or perform any other task that requires dealing with people, The Manager's Desk Reference gives you the fast facts and practical tips you need to get the job done successfully." "This completely updated edition covers 45 topics you'll address in the course of your busy and varied workday, including new information on such vital issues as diversity; change management; AIDS in the workplace; managing employees with disabilities; managing temporary, part-time, and contingent workers; preventing workplace violence; family-friendly policies; and teams, quality, innovation, and ethics." "The concise yet substantive coverage also keeps you up-to-date on such perennial concerns as motivation, customer service, recruitment, and team building. You'll find information on how to work more effectively with peers, subordinates, supervisors, customers, the public, the press, and others with whom you interact as a manager." "The Manager's Desk Reference is the perfect starting point for new managers just learning the ropes. It works equally well as a ready reference for experienced supervisors, managers, executives, or administrators who need to refresh their memories or brush up their knowledge of various management issues. And it's a handy tool kit for any manager confronting specific people problems and people management projects."--Jacket.
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Evaluating the reliability of emergency response systems for large-scale incident operations [electronic resource] / Brian A. Jackson, Kay Sullivan Faith, Henry H. Willis.

2024-05-19T14:18:55Z

by Jackson, Brian A., 1972-
Call Number 363.3480684 22
Publication Date 2010
Summary The ability to measure emergency preparedness - to predict the likely performance of emergency response systems in future events - is critical for policy analysis in homeland security. Yet it remains difficult to know how prepared a response system is to deal with large-scale incidents, whether it be a natural disaster, terrorist attack, or industrial or transportation accident. This research draws on the fields of systems analysis and engineering to apply the concept of system reliability to the evaluation of emergency response systems. The authors describe a method for modeling an emergency response system; identifying how individual parts of the system might fail; and assessing the likelihood of each failure and the severity of its effects on the overall response effort. The authors walk the reader through two applications of this method: a simplified example in which responders must deliver medical treatment to a certain number of people in a specified time window, and a more complex scenario involving the release of chlorine gas. The authors also describe an exploratory analysis in which they parsed a set of after-action reports describing real-world incidents, to demonstrate how this method can be used to quantitatively analyze data on past response performance. The authors conclude with a discussion of how this method of measuring emergency response system reliability could inform policy discussion of emergency preparedness, how system reliability might be improved, and the costs of doing so. --From publisher description.
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Community-based Rural Tourism and Entrepreneurship : A Microeconomic Approach / Yasuo Ohe.

2024-05-19T14:18:55Z

by Ohe, Yasuo (College professor), author.
Call Number 615.321 OHE
Publication Date 2020
Summary To meet the rising demand for scientific evidence in the context of rural tourism research, this book explores tourism and tourism-related diversification activities performed by farming households and entrepreneurs in rural communities. To do so it adopts a consistent conceptual and empirical microeconomic approach and employs econometric methodology. Community-based rural tourism (CBRT) is attracting increasing interest in both developed and developing countries, since tourism is considered an effective way to promote rural development in all parts of the globe. Further, because information and communication technologies are developing rapidly, new types of communities are now formed more easily than ever. As such, this book covers not only traditional, closed agrarian communities, but also emerging communities formed by local nonprofit organizations (NPOs) and national networks of farmers who provide educational tourism for consumers. These emerging communities are beyond the range of traditional agrarian communities and complement each other, which helps overcome obstacles to rural tourism for farm operators and urban residents. Those communities also nurture the rural entrepreneurship that eventually will create a sustainable urban-rural relationship. This study-the first of its kind-contributes to the advancement of research on rural tourism from a microeconomic perspective. It presents a conceptual framework for understanding rural tourism from a microeconomic perspective; empirically clarifies the specific issues and constraints for the development of CBRT; and also investigates how to overcome these issues.
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Creative marketing for new product and new business development [electronic resource] / editors, Akira Ishikawa, Atsushi Tsujimoto.

2024-05-19T14:18:55Z

by Ishikawa, Akira, 1934-
Call Number 658.575 22
Publication Date 2008
Summary New products and new business development require innovative, creative marketing solutions in order to successfully differentiate them from competing products in the marketplace. This important book explores and elucidates the essence of creativity, with an emphasis on how to proceed with R & D activities strategically and how to connect them with successful products, services and commercialization. Using interesting, real case studies such as "Healthy TeaTM" developed by Japan Coca-Cola, Inc., the recommendation engine "Teach Me Electronic Appliances", and the development of various robots, the book uncovers the secret of successful marketing and shows how to develop and deploy new products and services on a sustainable basis. It will therefore appeal to both business practitioners as well as researchers and students interested in innovation and marketing issues.
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Soccer diplomacy : international relations and football since 1914 / edited by Heather L. Dichter.

2024-05-19T14:18:55Z

by Dichter, Heather, editor.
Call Number 796.334 23
Publication Date 2020
Summary "Soccer, football, fútbol, Fussball, or voetbal-regardless of how the sport is known locally, it is the universal language to millions of people across the globe. Diplomacy has a similar, if less visible, universal quality. The ubiquity of both soccer and diplomacy have been closely intertwined for decades as many states have sought to use the sport to demonstrate their position within the international community. Even the first FIFA World Cup host, Uruguay, wanted to portray itself as a modern state to the rest of the world and constructed a 90,000-seat stadium and used the event as part of the country's centennial celebrations. Later hosts have sought to use subsequent iterations of this event to project their own messages to the world. South Africa, the home of the 2010 World Cup, used the event to prove it was no longer burdened by its Apartheid past. Soccer's prominence makes it no surprise that FIFA is typically one of the earliest international federations that newly independent countries seek to join. Ghana's independence in 1954 and the country's subsequent application for FIFA membership began a trend that continues today, with South Sudan and Kosovo following in Ghana's footsteps most recently. Even countries such as the United States, Australia, and South Africa, where soccer competes with other sports domestically, attempt to use the global game to their advantage. Soccer has, therefore, enjoyed a long and close relationship with international affairs. In Soccer Diplomacy: International Relations and Football since 1914, editor Heather L. Dichter brings together an international cadre of experts to examine the relationship between soccer and diplomacy. With chapters spanning both temporal and geographical breadth, this volume demonstrates the extent and variety of ways in which soccer has been, and continues to be, used for diplomatic purposes by numerous individuals, organizations, and governments. Chapters explore the historical interactions of soccer in three dimensions: the use of soccer as a tool of nation-state-based diplomacy, soccer as a non-state actor, and the relationship between soccer and diplomatic actors in subnational, national, and transnational contexts. As such the manuscript explores soccer as conduit for representation, communication, and negotiation"--
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The psychology of work : insights into successful working practices / Chantal Gautier.

2024-05-19T14:18:55Z

by Gautier, Chantal.
Call Number 158.7 23
Publication Date 2015
Summary "Work engagement is an intriguing dimension of workplace psychology. According to a study done by Gallup, 87% of employees identify as either not engaged or actively disengaged, and actively disengaged employees currently outnumber engaged employees 2-to-1. To make sense of people's behavior in complex organizations, instead of offering a dry presentation of organizational psychology theories, Chantal Gautier analyzes transcripts from interviews with people at different levels in various types of organizations and sheds light into real organizational work practices. Personal narratives, exercises and reflective practices make the material relatable to everybody's experience. The Psychology of Work explores the role of integrity, recognition, commitment, leadership, communication, and autonomy in employee engagement and happiness. It raises awareness of current working practices and stresses the need for change. Offering very practical advice, Gautier emphasizes the importance of putting the "humane" back into organizational life."-- "The Psychology of Work integrates psychological theory with personal narrative from global industry leaders, as well as those entering the workforce, to offer tangible insights into the real world of work. It is ideal for students, professionals and anyone with an interest in how successful organizations operate. It charts the development of the field of organizational psychology and provides the key theoretical frameworks. Crucially, it explores how these can be utilised to enhance organizational culture, and why this is so relevant and important in the modern workplace. Through the inclusion of interviews with students, The Psychology of Work reveals what the future workforce expect of the organizations that they are going in to and encourages students reading the book to reflect on what kind of leaders they would like to be. The book is also a valuable resource to support professionals and practitioners, highlighting current working practices and the need for change, offering practical guidance on how to bring the 'humane' back into organizational life"--
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Tourism Crisis and Disaster Management in the Asia-Pacific [electronic resource] / edited by Brent W. Ritchie and Kom Campiranon.

2024-05-19T14:18:55Z

by Ritchie, Brent W.
Call Number 338.47915 TOU
Publication Date 2014
Summary The Asia-Pacific area is one of the fastest growing tourism regions and a major driver of global tourism in general. Tourism industries in Asia Pacific have been challenged in recent years by a number of major crises and disasters including terrorism, outbreaks (e.g. SARS and Bird Flu), natural disasters (e.g. tsunamis, bushfires, flooding), and political crisis (e.g. protests and political instability). This book contributes to the understanding of crisis and disaster management generally, but with a specific focus on the Asia Pacific. With contributions by international scholars and practiti
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Neonatal behavioral assessment scale [electronic resource] / T. Berry Brazelton and J. Kevin Nugent.

2024-05-19T14:18:55Z

by Brazelton, T. Berry, 1918-
Call Number 618.9280475 20
Publication Date 2011
Summary The Neonatal Behavioral Assessment Scale (NBAS) is the most comprehensive examination of newborn behaviour: it assesses behavioral repertoire and neurological status. Used increasingly as a way of promoting a positive relationship between parent and child, the new edition also covers motor behaviour and includes new guidelines for clinicians.
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Digital rebellion : the birth of the cyber left / Todd Wolfson.

2024-05-19T14:18:55Z

by Wolfson, Todd, 1972-
Call Number 302.231 23
Publication Date 2014
Summary "Digital Rebellion examines the impact of new media and communication technologies on the spatial, strategic, and organizational fabric of social movements. Todd Wolfson begins with the rise of the Zapatistas in the mid-1990s, and how aspects of the movement--network organizational structure, participatory democratic governance, and the use of communication tools as a binding agent--became essential parts of Indymedia and all Cyber Left organizations. From there he uses oral interviews and other rich ethnographic data to chart the media-based think tanks and experiments that continued the Cyber Left's evolution through the Independent Media Center's birth around the 1999 WTO protests in Seattle. After examining the historical antecedents and rise of the global Indymedia network, Wolfson melds virtual and traditional ethnographic practice to explore the Cyber Left's cultural logic, mapping the social, spatial and communicative structure of the Indymedia network and detailing its operations on the local, national and global level. He also looks at the participatory democracy that governs global social movements and the ways the movement's twin ideologies, democracy and decentralization, have come into tension, and how what he calls the switchboard of struggle conducts stories of shared struggle from the hyper-local and dispersed worldwide. As Wolfson shows, understanding the intersection of Indymedia and the Global Social Justice Movement illuminates their foundational role in the Occupy struggle, Arab Spring uprising, and the other emergent movements that have in recent years re-energized radical politics."-- "The Cyber Left is an examination of how new media and communication technologies are impacting the spatial, strategic and organizational fabric of social movements. Todd Wolfson traces the rise of the a variety of networked organization and struggles--from the "Zapatistas of Cyberspace" of the mid-1990s through the Indymedia network that sprung up after the Battle of Seattle to anti-Iraq War activism--that preceded the more recent uprisings of the Arab Spring and Occupy Wall Street. Provoked by transformations in global capitalism and information, this transnational form of political organizing continues reconfigured not only how we understand socio-political resistance, but also sovereignty, democracy and social organization. Wolfson first concentrates on the historical antecedents that led to the initial formation of the first indymedia website and the rise of the global indymedia network. He then goes on to analyze the structure, governance and strategy of that network, making connections to the rise of Occupy Wall Street, the Global Justice Movement and the changing nature of social justice movements. The study is based on traditional and cyber-based ethnographic research and focuses on the Philadelphia node of indymedia (one of the first and most successful), as it intersects with local, national and global expressions of the network. Throughout Wolfson stresses that the embrace of computer organization should not be celebrated uncritically, as their adoption by social movements also generate new problems and vulnerabilities"--
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Offshoring and working conditions in remote work [electronic resource].

2024-05-19T14:18:55Z

by Office, International Labor.
Call Number 331.2
Publication Date 2010
Summary Advances in information and communication technologies (ICTs), combined with organizations seeking to reduce costs, have led to a dramatic growth in service sector offshoring and outsourcing, most notably to developing countries such as India. This is a co-publication with Palgrave MacMillan Publishing.
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Disaster Planning and Preparedness in the Hotel Industry.

2024-05-19T14:18:55Z

by Albattat, Ahmad Rasmi.
Call Number 658.477
Publication Date 2019
Summary By identifying major emergencies that have occurred in the hotel industry; investigating hotels' preparation for emergencies in the past; and exploring how hotels manage and overcome such emergencies; this book will increase the awareness of emergency managers on how to manage and overcome the impact of emergencies in the hospitality industry.
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Incorporating Cultures' Role in the Food and Agricultural Sciences.

2024-05-19T14:18:55Z

by Dunkel, Florence V.
Call Number 664
Publication Date 2017
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Advances in the Human Side of Service Engineering Design : Advances in the Human Side of Service Engineering.

2024-05-19T14:18:55Z

by Spohrer, James C.
Call Number 620.82
Publication Date 2012
Summary If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary manufacturing systems. Topics include: Adoption of health information technology (HIT) Aging society: the impact of age on traditional service system constructs Anthropology in service science Applying service design techniques to healthcare Co-creating value Cognitive systems modeling of service systems Context-related service: the human aspect of service systems Designing services for underserved populations Ethics dividend in services: how it may be cultivated, grown, and measured Governance of service systems Human aspects of change when applying Lean Six Sigma methods and tools Human side of service dominant logic in B2B settings Human-computer interaction and HF in software technologies Service network configuration impacts on customer experience Simulating employees and customers in service systems Systems design and the customer experience Usability and human side of electronic financial services The book also discusses issues that arise in shop floor and office environments in the quest for manufacturing agility, i.e. enhancement and integration of human skills with hardware performance for improved market competitiveness, management of change, product and process quality, and human-system reliability. It provides a foundation upon which researchers and practitioners can contribute to this quickly evolving area and make lasting contributions.
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Processes of emergence of systems and systemic properties [electronic resource] : towards a general theory of emergence : proceedings of the international conference, Castel Ivano, Italy, 18-20 October 2007 / editors, Gianfranco Minati, Mario Abram, Eliano Pessa.

2024-05-19T14:18:55Z

by Congresso italiano di sistemica (4th : 2007 : Trento, Italy)
Call Number 003.7 22
Publication Date 2009
Summary This book contains the Proceedings of the 2007 Conference of the Italian Systems Society. Papers deal with the interdisciplinary study of processes of emergence, considering theoretical aspects and applications from physics, cognitive science, biology, artificial intelligence, economics, architecture, philosophy, music and social systems. Such an interdisciplinary study implies the need to model and distinguish, in different disciplinary contexts, the establishment of structures, systems and systemic properties. Systems, as modeled by the observer, not only possess properties, but are also able to make emergent new properties. While current disciplinary models of emergence are based on theories of phase transitions, bifurcations, dissipative structures, multiple systems and organization, the present volume focuses on both generalizing those disciplinary models and identifying correspondences and new more general approaches. The general conceptual framework of the book relates to the attempt to build a general theory of emergence as a general theory of change, corresponding to Von Bertalanffy's project for a general system theory.
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The encyclopedia of elder care : the comprehensive resource on geriatric health and social care / [edited by] Elizabeth A. Capezuti, Michael L. Malone, Paul R. Katz, Mathy D. Mezey.

2024-05-19T14:18:55Z

by Capezuti, Liz, editor.
Call Number 362.19897003 23
Publication Date 2014
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HOSPITALITY and TOURISM : MANAGERIAL PERSPECTIVES and PRACTICES.

2024-05-19T14:18:55Z

by Pelit, Elbeyi.
Call Number 338.4791561
Publication Date 2020
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Careers in Food Science : From Undergraduate to Professional.

2024-05-19T14:18:55Z

by Hartel, Richard W.
Call Number 664.0023
Publication Date 2008
Summary Every step towards a rewarding career in the rapidly evolving food industry is covered in this book. Containing day-to-day examples of what to expect, it provides detailed guidelines for students and new employees to ensure a successful start to their career.
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