Search Results for Feedback SirsiDynix Enterprise https://wait.sdp.sirsidynix.net.au/client/en_US/WAILRC/WAILRC/qu$003dFeedback$0026ps$003d300?dt=list 2024-05-05T00:00:36Z mla Feedback ent://SD_ILS/0/SD_ILS:152723 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z Call Number&#160;PER 664.9 FEE MAR/APR 2016<br/>Format:&#160;Books&#160;Other<br/> English at Work : Communicating Feedback [electronic resource] ent://SD_ILS/0/SD_ILS:302931 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(302931.1)<br/>Summary&#160;Learn to give and receive feedback and talk about what has happened using the present perfect tense.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/3716429/communicating-feedback">ClickView Player</a><br/> Conversations : Feedback: Third-Party Feedback [electronic resource] ent://SD_ILS/0/SD_ILS:303964 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(303964.1)<br/>Summary&#160;These days so many people work in matrix teams or work remotely that managers receive feedback about their staff from third parties. Relaying that feedback can sometimes be a challenge.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/24103544/feedback-third-party-feedback">ClickView Player</a><br/> Leadership and Management : Constructive Feedback [electronic resource] ent://SD_ILS/0/SD_ILS:304729 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(304729.1)<br/>Summary&#160;Negative feedback can be tricky but it can also be constructive. Be direct, be honest, use specific examples and you'll nail it.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/47583238/constructive-feedback">ClickView Player</a><br/> Workplace Excellence : Recognition and Feedback [electronic resource] ent://SD_ILS/0/SD_ILS:304522 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(304522.1)<br/>Summary&#160;Workplace Excellence: Recognition &amp; Feedback is part of the Workplace Excellence Series, a set of documentary case study programs filmed in best practice organizations - an online recruitment business, a travel business, a city government and a school. People thrive on positive feedback and recognition. It's important to have regular appraisals, discuss career goals with staff, agree on performance goals and guide with feedback.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/42255560/recognition-and-feedback">ClickView Player</a><br/> Success at Work : Appreciate Feedback [electronic resource] ent://SD_ILS/0/SD_ILS:303239 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(303239.1)<br/>Summary&#160;Welcome feedback without defensiveness and continually improve. Dion hears some tough feedback from Carol who explains why she would not hire him. It's important for everyone to welcome feedback - both positive and critical feedback, but Sam gets defensive when Michael offers feedback on his latest policy document. Dion is taken aside by Marcus to discuss his behavior and Marcus encourages to perform better. Dion deals with the setback well, an opportunity to learn from mistakes. Tammy seeks advice on how to give Sanjay feedback. Marcus leads a session on how to give and receive constructive feedback. Dion and Carlos give each other feedback and Casey gets feedback from Tammy. Everyone learns to appreciate feedback.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/6525551/appreciate-feedback">ClickView Player</a><br/> Success at Work : Appreciate Feedback [electronic resource] ent://SD_ILS/0/SD_ILS:303760 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(303760.1)<br/>Summary&#160;Dion hears some tough feedback from Carol who explains why she would not hire him. It's important for everyone to welcome feedback-both positive and critical feedback, but Sam gets defensive when Michael offers feedback on his latest policy document. Dion is taken aside by Marcus to discuss his behaviour and Marcus encourages to perform better. Dion deals with the setback well, an opportunity to learn from mistakes. Tammy seeks advice on how to give Sanjay feedback. Marcus leads a session on how to give and receive constructive feedback. Dion and Carlos give each other feedback and Casey gets feedback from Tammy. Everyone learns to appreciate feedback.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/22423747/appreciate-feedback">ClickView Player</a><br/> Cutting Edge Communication : Sharing Feedback [electronic resource] ent://SD_ILS/0/SD_ILS:302622 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(302622.1)<br/>Summary&#160;Marcus leads a team meeting to develop positive feedback approaches, but Carol presents Serena with a less-than-glowing critique. Tammy praises Casey for her support but asks her to avoid telling long stories. Dion commends Carlos for being approachable, but worries that he has encouraged Carlos' tendency to make jokes about women in the office. Sanjay welcomes Sam's endorsement of his opinions, but says Sam's noisy breathing interferes with his ability to concentrate. Throughout the session, Marcus recommends welcoming feedback, staying calm and not defensive, openly discussing the problem and its impact on performance, linking the feedback to rules and agreements, asking the other person for their view and suggestions for solutions, and listening.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/3715706/sharing-feedback">ClickView Player</a><br/> Conversations : Feedback: How to Receive Feedback [electronic resource] ent://SD_ILS/0/SD_ILS:303969 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(303969.1)<br/>Summary&#160;An important aspect of feedback conversations is showing staff how to help their managers give them worthwhile feedback.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/24103771/feedback-how-to-receive-feedback">ClickView Player</a><br/> Conversations : Feedback: Three Styles of Feedback [electronic resource] ent://SD_ILS/0/SD_ILS:303963 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(303963.1)<br/>Summary&#160;The 'cop' is very clear about what needs to be done differently and why, the instructor is equally clear but blends in more motivation and the coach facilitates greater reflection.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/24103487/feedback-three-styles-of-feedback">ClickView Player</a><br/> Cutting Edge Communication : Giving Managers Feedback [electronic resource] ent://SD_ILS/0/SD_ILS:302636 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(302636.1)<br/>Summary&#160;Three-sixty degree feedback is very important in the workplace. Marcus offers Carol the unique opportunity to give some feedback to Serena and himself. Carol enjoys being direct and damming, and Serena is taken aback. Marcus invites the team to give feedback to Carol in a group. She presumes her team loves her and will be glowing, but everyone except Casey has some critical feedback about Carol's leadership and communication style.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/3715723/giving-managers-feedback">ClickView Player</a><br/> Giving Feedback: Emotional Intelligence in Action [electronic resource] ent://SD_ILS/0/SD_ILS:302401 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(302401.1)<br/>Summary&#160;Giving feedback is something we do day-in, day-out, with our teams and with our peers. It may be informal coaching; it may be a formal performance review. We may even give feedback unconsciously through our body language and other signals. But however we communicate it, feedback is fundamental to what managers, team leaders and colleagues do. Developing feedback skills through a more emotionally competent approach can make an enormous difference to management skills and abilities. Emotional intelligence is the basis for an effective approach. To be emotionally intelligent at work, consistently, is hard. But it's not a skill that we're either given, or denied, at birth! Anyone can develop their behaviour to become more emotionally intelligent. Emotional intelligence does deliver results. Understanding and applying emotional intelligence can provide an important competitive edge. It's one of the key ways in which you can help the people you work with to improve their abilities in giving feedback. This outstanding programme clearly identifies the best approaches to take when giving feedback to others, and shows how to establish relationships to fire-up, support and maintain learning. It is an invaluable resource for either group training or self-study.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/3715384/giving-feedback-emotional-intelligence-in-action">ClickView Player</a><br/> Prevention of accidents through experience feedback / Urban Kjell&eacute;n. ent://SD_ILS/0/SD_ILS:220929 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Kjell&eacute;n, Urban, 1948-<br/>Call Number&#160;363.1163 21<br/>Publication Date&#160;2000<br/>Summary&#160;Using the Safety, Health and Environment (SHE) information system, the author provides useful information on how to reduce accidents in the workplace.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=64107">Click here to view</a><br/> Conversations : Feedback: Asking for Feedback about Oneself [electronic resource] ent://SD_ILS/0/SD_ILS:303962 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(303962.1)<br/>Summary&#160;The question, 'Have you any feedback for me?' is rarely productive. There are two questions, however, that are productive. Including them will be very useful for getting feedback.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/24103433/feedback-asking-for-feedback-about-oneself">ClickView Player</a><br/> Insights and Strategies : 4 Invaluable Feedback Skills [electronic resource] ent://SD_ILS/0/SD_ILS:304693 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(304693.1)<br/>Summary&#160;In this video, 4 Invaluable Feedback Skills, you will discover that most people find it challenging to give others feedback about their work performance. It can be tough for people to objectively view personal traits and practices that negatively impact on their productivity and coworkers. In this practical video you will learn how to give feedback constructively and professionally so it is more readily accepted. Psychologists Peter Quarry and Eve Ash provide effective ways to give feedback, even when a situation or person is challenging and the person is negative or disagrees with the feedback, or gets very emotional.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/47330648/4-invaluable-feedback-skills">ClickView Player</a><br/> Pedagogical Strategies : How to Incorporate Peer Feedback Online [electronic resource] ent://SD_ILS/0/SD_ILS:304551 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(304551.1)<br/>Summary&#160;Educator Marissa Aroy explains why, and how to incorporate peer feedback in online teaching and learning.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/42599594/how-to-incorporate-peer-feedback-online">ClickView Player</a><br/> Integral equations and stability of feedback systems [electronic resource] / Constantin Corduneanu. ent://SD_ILS/0/SD_ILS:235911 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Corduneanu, C.<br/>Call Number&#160;629.8312 22<br/>Publication Date&#160;1973<br/>Summary&#160;Integral equations and stability of feedback systems.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=408036">Click here to view</a><br/> Pedagogical Strategies : How to Give Feedback When Teaching Online [electronic resource] ent://SD_ILS/0/SD_ILS:304550 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(304550.1)<br/>Summary&#160;Educator Marissa Aroy talks about why feedback is important when learning goes online. She also shares ways educators can do this to guide students towards positive learning outcomes.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/42599563/how-to-give-feedback-when-teaching-online">ClickView Player</a><br/> Designing Online Learning Experiences : Feedback and Assessment in Online Teaching [electronic resource] ent://SD_ILS/0/SD_ILS:304188 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(304188.1)<br/>Summary&#160;Educator and researcher Kathleen Donohue will explore ways to assess and give feedback in blended and online learning environments<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/34289215/feedback-and-assessment-in-online-teaching">ClickView Player</a><br/> Toxic feedback [electronic resource] : helping writers survive and thrive / Joni B. Cole. ent://SD_ILS/0/SD_ILS:235373 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Cole, Joni B., author.<br/>Call Number&#160;808.02019 22<br/>Publication Date&#160;2006<br/>Summary&#160;How writers can make the best of even the worst criticism.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=531134">Click here to view</a><br/> Behavioural Pedagogy and Strategies : Using Video Feedback for Formative Assessment Online [electronic resource] ent://SD_ILS/0/SD_ILS:304207 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(304207.1)<br/>Summary&#160;Educator Steven Kolber discusses how he uses video feedback in formative assessment in blended and online learning environments.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/34290009/using-video-feedback-for-formative-assessment-online">ClickView Player</a><br/> Better patient feedback, better healthcare [electronic resource] / Taher Mahmud ; foreword by Graeme Catto. ent://SD_ILS/0/SD_ILS:256796 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Mahmud, Taher.<br/>Call Number&#160;610.696 23<br/>Publication Date&#160;2012<br/>Summary&#160;Until recently, patient feedback has not had a very high profile in clinical practice. There has been no tradition of systematically gathering and tracking patient feedback over time - let alone using the findings to continually review and improve services. Why is it so vital to gather patient feedback? The fact is that involving patients leads to better treatment adherence and more effective healthcare; and better healthcare means increased health benefits for patients and reduced expenditure for national health systems. This landmark publication explores ideas related to patient feedback and care, and offers effective methods of measuring, analysing and utilising feedback. Such approaches can lead to continual small improvements that cumulatively add up to major long-term transformation in healthcare systems. In clinical settings where staff members are already dealing with many different screening and checking systems, employing these techniques may seem like an additional burden. However, it has been found that implementing a good patient feedback system actually helps to streamline services. Furthermore, patient feedback will increasingly be used by NHS healthcare commissioners for reimbursement purposes. This is already happening in the USA and it is being proposed in the UK. Quite simply, Better Patient Feedback, Better Healthcare is required reading for any healthcare professional or administrator wanting to improve the effectiveness, efficiency and quality of patient care offered by their service.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=482375">Click here to view</a><br/> Design of nonlinear control systems with the highest derivative in feedback / Valery D. Yurkevich. ent://SD_ILS/0/SD_ILS:232843 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Yurkevich, Valery D.<br/>Call Number&#160;629.836 22<br/>Publication Date&#160;2004<br/>Summary&#160;This unique book presents an analytical uniform design methodology ofcontinuous-time or discrete-time nonlinear control system design whichguarantees desired transient performances in the presence of plantparameter variations and unknown external disturbances.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=161342">Click here to view</a><br/> Uncertainty and feedback [electronic resource] : H [infinity] loop-shaping and the [nu]-gap metric / Glenn Vinnicombe. ent://SD_ILS/0/SD_ILS:258261 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Vinnicombe, Glenn.<br/>Call Number&#160;629.8 22<br/>Publication Date&#160;2001<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=521293">Click here to view</a><br/> Organizational learning from performance feedback [electronic resource] : a behavioral perspective on innovation and change / Henrich R. Greve. ent://SD_ILS/0/SD_ILS:234047 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Greve, Henrich R.<br/>Call Number&#160;658.403 21<br/>Publication Date&#160;2003<br/>Summary&#160;In an intriguing analysis of how firms evolve in response to performance feedback, Henrich Greve shows that high-performing organizations quickly lower their rates of market entry, innovation and growth, whereas low-performing organizations slowly increase. Greve examines the consequences for survival and performance, suggesting ways to improve organizations with performance feedback.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=120383">Click here to view</a><br/> The lean product playbook : how to innovate with minimum viable products and rapid customer feedback / Dan Olsen. ent://SD_ILS/0/SD_ILS:307772 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Olsen, Dan, 1970-<br/>Call Number&#160;658.4013 OLS<br/>Publication Date&#160;2015<br/>Format:&#160;Electronic Resources<br/><a href="http://ezproxy.angliss.edu.au/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=996574">Click here to view</a> <a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=4040191">Click here to view</a><br/> Feedback for learning / written by members of the group Assessment, Guidance and Effective Learning at the Institute of Education, University of London ; edited by Susan Askew. ent://SD_ILS/0/SD_ILS:228650 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Askew, Sue.<br/>Call Number&#160;370.1523 21<br/>Publication Date&#160;2000<br/>Summary&#160;Annotation This book examines how effective giving feedback actually is in terms of raising standards. It looks at how, why and when feedback is given and the impact this has or does not have on improving learning.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=122654">Click here to view</a><br/> Estimation problems in hybrid systems / David D. Sworder, John E. Boyd. ent://SD_ILS/0/SD_ILS:223748 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Sworder, David D.<br/>Call Number&#160;629.83 22<br/>Publication Date&#160;1999<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=91540">Click here to view</a><br/> Leadership and Management : Coaching [electronic resource] ent://SD_ILS/0/SD_ILS:304737 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(304737.1)<br/>Summary&#160;Getting the best from people by recognising strengths and weaknesses and giving good, honest feedback.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/47583277/coaching">ClickView Player</a><br/> Coffee Gives Me Superpowers : An Illustrated Book about the Most Awesome Beverage on Earth. ent://SD_ILS/0/SD_ILS:300787 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Iwata, Ryoko.<br/>Call Number&#160;641.3373<br/>Publication Date&#160;2015<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=6932572">Click here to view book</a><br/> About Me: Aged Care Quality Standards : Standard 6 [electronic resource] ent://SD_ILS/0/SD_ILS:304768 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(304768.1)<br/>Summary&#160;An overview of Standard 6, feedback and complaints, of the ACQS from the consumer perspective.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/47632542/standard-6">ClickView Player</a><br/> Buttercream Dreams : Small Cakes, Big Scoops, and Sweet Treats. ent://SD_ILS/0/SD_ILS:298337 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Martin, Jeff.<br/>Call Number&#160;641.86<br/>Publication Date&#160;2015<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=4593127">Click here to view book</a><br/> Steeped : Recipes Infused with Tea. ent://SD_ILS/0/SD_ILS:298791 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Zijderveld, Annelies.<br/>Call Number&#160;641.6372<br/>Publication Date&#160;2015<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=6537484">Click here to view book</a><br/> Leadership and Management : Reward and Recognition [electronic resource] ent://SD_ILS/0/SD_ILS:304752 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(304752.1)<br/>Summary&#160;Motivating teams and team members is vital. Some helpful tips on how to recognise achievement and give meaningful feedback.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/47583426/reward-and-recognition">ClickView Player</a><br/> Leadership and Management : Awareness of Self [electronic resource] ent://SD_ILS/0/SD_ILS:304710 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(304710.1)<br/>Summary&#160;From 360 degree feedback to becoming an active listener, we look at some hacks to help you become more self aware.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/47578384/awareness-of-self">ClickView Player</a><br/> The Fish Sauce Cookbook : 50 Umami-Packed Recipes from Around the Globe. ent://SD_ILS/0/SD_ILS:298553 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Meewes, Veronica.<br/>Call Number&#160;641.5959<br/>Publication Date&#160;2015<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=6537687">Click here to view book</a><br/> Conversations : Performance Conversations: Preparing for a One-to-One [electronic resource] ent://SD_ILS/0/SD_ILS:303960 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(303960.1)<br/>Summary&#160;Review your notes and evaluate performance since the last meeting. Get third party feedback if necessary and identify upcoming challenges and opportunities that require extra support.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/24102547/performance-conversations-preparing-for-a-one-to-one">ClickView Player</a><br/> Conversations : Development Discussion: Helping Your Manager Discuss Your Development [electronic resource] ent://SD_ILS/0/SD_ILS:303972 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(303972.1)<br/>Summary&#160;Anyone can use feedback as a springboard to a request for development, so link your request for development to something your manager regards as important.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/24104289/development-discussion-helping-your-manager-discuss-your-development">ClickView Player</a><br/> The Dairy Good Cookbook : Everyday Comfort Food from America's Dairy Farm Families. ent://SD_ILS/0/SD_ILS:300427 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Kingsley, Lisa.<br/>Call Number&#160;641.66999999999996<br/>Publication Date&#160;2015<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=6537466">Click here to view book</a><br/> What Your Boss Wants : The Induction Process [electronic resource] ent://SD_ILS/0/SD_ILS:302089 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(302089.1)<br/>Summary&#160;Congratulations - you've got the job! In this collection, recruiters in business, hospitality, health, and manufacturing industries talk about the induction process, the probationary period, what's expected of a new employee, the type of feedback to expect, and other tips to make a good first impression.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/3714963/the-induction-process">ClickView Player</a><br/> Coaching and counseling [electronic resource] : become a better manager and through mentoring / Marianne Minor. ent://SD_ILS/0/SD_ILS:250148 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Minor, Marianne.<br/>Call Number&#160;658.3124 22<br/>Publication Date&#160;2010<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=383332">Click here to view</a><br/> The marketing plan : how to prepare and implement it / William M. Luther. ent://SD_ILS/0/SD_ILS:220808 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Luther, William M.<br/>Call Number&#160;658.802 21<br/>Publication Date&#160;2001<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=62845">Click here to view</a><br/> Homeostasis and Disease [electronic resource] ent://SD_ILS/0/SD_ILS:304405 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(304405.1)<br/>Summary&#160;Homeostatic imbalances, which occur when feedback loops are broken or altered, can have very serious, or even fatal, consequences. This video covers diabetes, hyperthyroidism and hypothyroidism, explaining in detail how they result from malfunctions of homeostatic processes and discussing the impact they have on people suffering from these conditions. An informative, curriculum-relevant video for senior secondary Biology students and above.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/38165480/homeostasis-and-disease">ClickView Player</a><br/> Insights and Strategies : Implementing Successful Training [electronic resource] ent://SD_ILS/0/SD_ILS:303865 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(303865.1)<br/>Summary&#160;Sadhana Smiles explains to Eve Ash how to develop a systematic approach to training that addresses business needs, skill gaps and professional development plans. Sadhana discusses the need to understand the business needs and skill gaps, designing training programs and using a blended learning approach to engage and enthuse your people, with ongoing feedback and evaluation.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/22706747/implementing-successful-training">ClickView Player</a><br/> Homeostasis : What Is Homeostasis? [electronic resource] ent://SD_ILS/0/SD_ILS:304342 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(304342.1)<br/>Summary&#160;Homeostatic processes occur in a range of organisms, enabling them to withstand a wide range of changes in the external environment. This video covers the basic facts about homeostasis with a focus on thermoregulation in the human body, explaining key terms such as steady state, negative feedback loop and set point. An informative, curriculum-relevant video for senior secondary Biology students and above.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/38041517/what-is-homeostasis-">ClickView Player</a><br/> Six sources of collapse [electronic resource] / by Charles R. Hadlock. ent://SD_ILS/0/SD_ILS:257582 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Hadlock, Charles Robert.<br/>Call Number&#160;363.34 23<br/>Publication Date&#160;2012<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=502757">Click here to view</a><br/> Communication at Work : Improved Listening Techniques [electronic resource] ent://SD_ILS/0/SD_ILS:304985 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(304985.1)<br/>Summary&#160;This communication training video demonstrates how the inability to listen effectively can be detrimental to relationships; both workplace and personal. Viewers are shown several active listening techniques and how they can ultimately enhance the communication process. They will also learn about respecting personal opinions, empathising, giving unspoken feedback, making eye contact and parapharasing. Enhance your workers' skills on how to receive the message clearly and understandably.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/49800823/improved-listening-techniques">ClickView Player</a><br/> Insights and Strategies : Career Management and Talent Review [electronic resource] ent://SD_ILS/0/SD_ILS:303840 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(303840.1)<br/>Summary&#160;Successful HR consultant, Peter Wallbridge gives practical tips for senior managers to plan succession and future roles through the use of a talent review process. Peter explains the talent review process, involving comprehensive information packs, and in-depth discussion and feedback on each individual. Future roles and succession plans are discussed and how to make the process a success.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/22562330/career-management-and-talent-review">ClickView Player</a><br/> Teamwork in hospitality [digital videorecording]. ent://SD_ILS/0/SD_ILS:28852 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z Call Number&#160;TR DVD 647.94 TEA<br/>Publication Date&#160;2009<br/>Summary&#160;Hospitality is a service offered the world over. Sometimes the service you receive is good, other times it is bad. There are many reasons why the quality of service you receive can vary, however it usually comes down to one thing - teamwork. Hospitality isn't a solo act; it takes a team of individuals working towards one shared goal in order to produce excellence. Throughout this program we discuss front and back of house team structures, teamwork in general, roles and responsibilities of team members, communication, and customer feedback. A brilliant introduction to the teamwork aspect that applies to every tourism &amp; hospitality organisation.<br/>Format:&#160;Books<br/> Coaching and mentoring skills / Andrew J. DuBrin. ent://SD_ILS/0/SD_ILS:22187 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;DuBrin, Andrew J.<br/>Call Number&#160;658.3124 DUB<br/>Publication Date&#160;2005<br/>Format:&#160;Books<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0416/2004006562.html">http://www.loc.gov/catdir/toc/ecip0416/2004006562.html</a><br/> Cutting Edge Communication : Handling Anyone Difficult [electronic resource] ent://SD_ILS/0/SD_ILS:302422 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(302422.1)<br/>Summary&#160;We all have to deal with difficult people but we don't all have the best skills to do so. Carol offers her six step approach: 1. Observe calmly and do not get pulled into the drama. 2. Listen and show empathy. 3. Focus on the facts. 4. Ignore bad behaviour from other people involved. 5. Give feedback about bad behaviour. 6. Build your skills to improve how you manage difficult people.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/3715416/handling-anyone-difficult">ClickView Player</a><br/> Launching a Food Product : Generating Ideas and Solutions [electronic resource] ent://SD_ILS/0/SD_ILS:303859 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(303859.1)<br/>Summary&#160;The design thinking approach to developing food products allows businesses to develop strategies to make its product better or stand out. This video guides viewers through the process of finding commercial success via knowledge mapping and product mapping and discusses the importance of consumer feedback. Interviews with experts from the Monash Food Innovation Centre make this key viewing for food studies at a senior secondary level or higher.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/22564693/generating-ideas-and-solutions">ClickView Player</a><br/> The Thorogood guide to the world's business cultures and how to unlock them [electronic resource] / Barry Tomalin and Mike Nicks. ent://SD_ILS/0/SD_ILS:249584 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Tomalin, Barry.<br/>Call Number&#160;658.049 22<br/>Publication Date&#160;2010<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=399014">Click here to view</a><br/> Resolving conflicts on the job [electronic resource] / Bill Withers and Jerry Wisinski. ent://SD_ILS/0/SD_ILS:232029 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Withers, Bill.<br/>Call Number&#160;658.4053 22<br/>Publication Date&#160;2007<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=214583">Click here to view</a><br/> 2 Minutes to Success : Transform into a Star Leader [electronic resource] ent://SD_ILS/0/SD_ILS:304397 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(304397.1)<br/>Summary&#160;Transform into a Star Leader is a video to help you transform into a confident but humble star leader who really moves the team forward. Star leaders embody healthy contradictions, but as Peter Quarry explains, these are great for inspiring the team. Transform into a Star Leader is a video designed to help you recognize your team's needs, respond flexibility and provide (and receive) constructive feedback.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/38133575/transform-into-a-star-leader">ClickView Player</a><br/> Insights and Strategies : Managing Recruitment Effectively [electronic resource] ent://SD_ILS/0/SD_ILS:303873 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(303873.1)<br/>Summary&#160;HR expert Peter Wallbridge explains how to prepare for and manage recruitment like a star. Recruiting, interviewing and hiring are among the top concerns facing HR. We must craft the position description, refine the business story, target the advertising and use top criteria to screen applicants. Use a shortlist with phone interviews, finalize the shortlist and deliver a consistent message. Use an evaluation matrix and ask behavioral interview and situational questions, simulations and work tests. Always give feedback to unsuccessful applicants.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/22708232/managing-recruitment-effectively">ClickView Player</a><br/> 2 Minutes to Success : Be a HERO [electronic resource] ent://SD_ILS/0/SD_ILS:303811 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(303811.1)<br/>Summary&#160;There are four ingredients that add up to becoming a HERO in the workplace. Psychologist Eve Ash takes us through the necessary qualities of being Honest (someone who says what they think, gives feedback and honest criticism) and Ethical (does the right thing for the team, the organization and the community). They are Respectful-polite, interested and caring, no matter what experience, culture or nationality they encounter. And they are Optimistic-not dampening others' ideas, instead looking for opportunity.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/22539529/be-a-hero">ClickView Player</a><br/> The star profile [electronic resource] : a management tool to unleash employee potential / Jathan Janove. ent://SD_ILS/0/SD_ILS:237892 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Janove, Jathan, 1958-<br/>Call Number&#160;658.3 22<br/>Publication Date&#160;2008<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=301816">Click here to view</a><br/> Gardner's guide to pitching and selling animation [electronic resource] / Shannon Muir. ent://SD_ILS/0/SD_ILS:235784 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Muir, Shannon.<br/>Call Number&#160;791.433 22<br/>Publication Date&#160;2008<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=262903">Click here to view</a><br/> The brain-compatible classroom : using what we know about learning to improve teaching / Laura Erlauer. ent://SD_ILS/0/SD_ILS:223286 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Erlauer, Laura, 1966-<br/>Call Number&#160;371.102 21<br/>Publication Date&#160;2003<br/>Summary&#160;Erlauer summarizes current brain research and shows how teachers can use this knowledge in the classroom every day.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=83523">Click here to view</a><br/> Cutting Edge Communication : Overcoming Disempowerment [electronic resource] ent://SD_ILS/0/SD_ILS:302637 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(302637.1)<br/>Summary&#160;Feelings of disempowerment can cause friction and difficulty between staff and it is important to be able to overcome them and move forward. In this episode Marcus coaches Carol about respect after a complaint Michael has made against her. But when Michael asks Carol for feedback, she is harsh and rude, prompting another complaint. Marcus helps Michael deal with his negativity and introduces the black box, encouraging Michael to put his thoughts into the box. Marcus goes through the same process with Carol who is in awe of Marcus' inspirational speech.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/3715725/overcoming-disempowerment">ClickView Player</a><br/> Cutting Edge Communication : Presenting with Passion [electronic resource] ent://SD_ILS/0/SD_ILS:303280 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(303280.1)<br/>Summary&#160;Being an engaging and convincing presenter is essential if you want your audience to be fully on board with your message. Carol runs a training session on overcoming fear and changing their presentations from bland to grand. Carol tells Serena she is being long winded, the 'l&quot; in bland. Carol invites everyone to present on a surprise' item, then gives feedback on their performance, linking it to her formula. Steve is the only one to make a grand presentation using great body language and tone.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/7309174/presenting-with-passion">ClickView Player</a><br/> Insights and Strategies : 4 Pathways to Managing Millennials [electronic resource] ent://SD_ILS/0/SD_ILS:303900 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(303900.1)<br/>Summary&#160;There is a lot of grumbling about the challenges in hiring and managing millennials (people born between 1980-2000). Peter Quarry makes helpful suggestions to Eve Ash about appreciating their unique strengths, engaging them through a meaningful purpose, understanding what motivates them, ensuring transparency, flexibility of work hours and giving them a say. Peter's suggestions include harnessing their competitive instincts, enabling a culture of gamification and collaboration, and ensuring they are noticed by providing plenty of ongoing feedback.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/22715683/4-pathways-to-managing-millennials">ClickView Player</a><br/> The Life informatic [electronic resource] : newsmaking in the digital era / Dominic Boyer. ent://SD_ILS/0/SD_ILS:259490 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Boyer, Dominic.<br/>Call Number&#160;070.430285 23<br/>Publication Date&#160;2013<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=671369">Click here to view</a><br/> Crisis and disaster management for tourism / Brent W. Ritchie. ent://SD_ILS/0/SD_ILS:28787 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Ritchie, Brent W.<br/>Call Number&#160;338.4791068 RIT<br/>Publication Date&#160;2009<br/>Format:&#160;Books<br/> Assessment for learning [electronic resource] / Rita Berry. ent://SD_ILS/0/SD_ILS:243414 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Berry, Rita.<br/>Call Number&#160;371.26 22<br/>Publication Date&#160;2008<br/>Summary&#160;This work reflects current thinking of assessment with a stated focus on assessment for learning. It informs teachers about the latest developments and provides them with important tools for integrating assessment in the classroom.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=322027">Click here to view</a><br/> Mastering marketing : a comprehensive introduction to the skills of developing and defending your company's revenue / Ian Ruskin-Brown. ent://SD_ILS/0/SD_ILS:230968 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Ruskin-Brown, Ian.<br/>Call Number&#160;658.8 22<br/>Publication Date&#160;2006<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=191724">Click here to view</a><br/> Quick hits for new faculty : successful strategies by award winning teachers / editors, Rosanne M. Cordell, Betsy Lucal, Robin Morgan ; advising editors, Sharon Hamilton, Robert H. Orr ; illustrations &amp; layout by Keith M. Kovach. ent://SD_ILS/0/SD_ILS:228156 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Cordell, Rosanne M.<br/>Call Number&#160;378.12 22<br/>Publication Date&#160;2004<br/>Summary&#160;Sound advice from award-winning college faculty.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=159739">Click here to view</a><br/> The local Agenda 21 planning guide [electronic resource] : an introduction to sustainable development planning. ent://SD_ILS/0/SD_ILS:236089 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;International Development Research Centre (Canada)<br/>Call Number&#160;338.9 22<br/>Publication Date&#160;1996<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=267465">Click here to view</a><br/> Insights and Strategies : A Positive Approach to Speaking [electronic resource] ent://SD_ILS/0/SD_ILS:303834 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(303834.1)<br/>Summary&#160;Sadhana Smiles and psychologist Eve Ash are both former Telstra businesswomen of the year. In this video, Sadhana Smiles outlines her tips for positive speaking: unlocking your passion or enthusiasm and being yourself, knowing that amazing can come from anywhere (but it helps to write down your goals), aiming to inspire by changing the world in which you have influence, and seeking feedback to improve your public speaking skills. She explains how enthusiasm is the key to successful presenting and speaking. Learn how to inspire by being natural and being yourself.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/22561957/a-positive-approach-to-speaking">ClickView Player</a><br/> Cutting Edge Communication : Supervising Effectively [electronic resource] ent://SD_ILS/0/SD_ILS:302429 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(302429.1)<br/>Summary&#160;The supervision of staff by managers can be one of the most difficult tasks that they are required to perform. It is essential therefore that the techniques and strategies that they use are effective for the circumstances. Supervision mistakes are being made - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fatal mistake of starting an inappropriate discussion with Carol because she is attracted to a client. Effective supervision skills are shown and include using goals to achieve results and measuring the success, listening and supporting staff, acknowledging good work and focusing on building skills.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/3715426/supervising-effectively">ClickView Player</a><br/> Communication at Work : Obstacles to Effective Communication [electronic resource] ent://SD_ILS/0/SD_ILS:304987 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(304987.1)<br/>Summary&#160;Communication barriers can be highly damaging to how well a message gets delivered and received. Blaming, criticising and poor listening skills are some of the obstacles which can lead to ineffective communication. In this communication training video, you will learn skills to overcoming these barriers such as establishing rapport, being prepared, setting parameters, addressing problems impersonally and providing positive feedback. Obstacles to effective communication van affect relationships within the workplace and ultimately, the performance of employees. With this training video, you will have peace of mind knowing that all communication is clear, well presented and well received.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/49800879/obstacles-to-effective-communication">ClickView Player</a><br/> Teamwork in Hospitality [electronic resource] ent://SD_ILS/0/SD_ILS:302794 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(302794.1)<br/>Summary&#160;Hospitality is a service offered the world over. Sometimes the service you receive is good, other times it is bad. There are many reasons why the quality of service you receive can vary, however it usually comes down to one thing - teamwork. Hospitality isn't a solo act; it takes a team of individuals working towards one shared goal in order to produce excellence. Throughout this programme we discuss front and back of house team structures, teamwork in general, roles and responsibilities of team members, communication, and customer feedback. A brilliant introduction to the teamwork aspect that applies to every tourism &amp; hospitality organisation.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/3716090/teamwork-in-hospitality">ClickView Player</a><br/> Insights and Strategies : Creating a Powerful Resume [electronic resource] ent://SD_ILS/0/SD_ILS:303848 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(303848.1)<br/>Summary&#160;HR consultant Peter Wallbridge and psychologist Eve Ash discuss the do's and don'ts of creating a powerful resume. They look at typical mistakes, how a CV and cover letter can be made compelling, and the value of using action words. Positives should be emphasised, as should volunteering experience, skills accreditation and initiatives. Resumes should be succinct with referees on the last page and the candidate ready to explain gaps. Peter Wallbridge stresses the importance of seeking feedback from trusted others and the necessity of checking for spelling and grammar.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/22563738/creating-a-powerful-resume">ClickView Player</a><br/> Getting It Right at the Interview (Employment Agency Edition) [electronic resource] ent://SD_ILS/0/SD_ILS:302184 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(302184.1)<br/>Summary&#160;Going to job interviews can always be a challenging and occasionally nerve-wrecking experience. This programme addresses all the basics you need to know about going to a job interview. Issues discussed include: preparing for the interview; developing your listening and communication skills; understanding your career goals and how the job interview can address that; using appropriate body language; asking questions of the interviewer and seeking feedback; using mock interviews; understanding the difference between individual and group interviews. After having seen this programme you will be much more confident at your next job interview!<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/3715074/getting-it-right-at-the-interview-employment-agency-edition-">ClickView Player</a><br/> Insights and Strategies : Designing and Facilitating Training [electronic resource] ent://SD_ILS/0/SD_ILS:303910 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(303910.1)<br/>Summary&#160;In this programme, Kylie Bell talks with Eve Ash about moving from workplace needs to designing training that both develops skills and solves problems. First, she determines whether a company is experiencing a training need or a leadership issue. She considers the training in a wider organisational context and ensures the leadership is onboard first. Her training is customized around goals and outcomes, an organisation's available time, a high degree of interactivity and tapping into people's emotions. For the training to succeed, there must be change; this is ascertained in the post-training feedback and evaluation.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/22735199/designing-and-facilitating-training">ClickView Player</a><br/> Insights and Strategies : 6 Keys to Wellbeing [electronic resource] ent://SD_ILS/0/SD_ILS:303911 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(303911.1)<br/>Summary&#160;A practical programme covering the 6 keys to psychological wellbeing at work. Kylie Bell explains how people can flourish and thrive in their lives, based on the PERMA theory. Kylie Bell offers strategies to ensure positive emotion and engagement at work. People need the opportunity to do what they do best every day. Strong positive relationships at work increase trust and wellbeing. Meaning beyond your personal gain will more likely lead to engagement. Personal meaning needs to be linked to the organisation's purpose. Expectations must be set and if not met, feedback can be given. People who are physically healthy perform better.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/22735227/6-keys-to-wellbeing">ClickView Player</a><br/> The legal side of HR practice [electronic resource] / Max Muller. ent://SD_ILS/0/SD_ILS:255752 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;M&uuml;ller, Max.<br/>Call Number&#160;658.3 23<br/>Publication Date&#160;2012<br/>Summary&#160;&quot;Written in a conversational, easy-to-understand style and filled with workplace examples and step-by-step explanations, this course is designed to provide readers with the tools they need to legally recruit, onboard, manage, discipline, and lead others. Throughout the course, exercises, scenarios, sample problems, and Think About It sections provide readers opportunities for practice, feedback, and application. Additional forms, lists, and reference information to supplement the text of this course can be found online.&quot;--Publisher's website.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=469088">Click here to view</a><br/> Stronger after stroke [electronic resource] : your roadmap to recovery / Peter G. Levine. ent://SD_ILS/0/SD_ILS:257603 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Levine, Peter G.<br/>Call Number&#160;616.81<br/>Publication Date&#160;2012<br/>Summary&#160;Stronger After Stroke puts the power of recovery in the reader's hands by providing simple to follow instructions for reaching the highest possible level of healing. Basic concepts are covered, including:.: Repetition of task-specific movements; Proper scheduling of practice; Challenges at each stage of recovery; Setting goals and recognizing when they have been achieved. The 2nd edition is completely revised throughout incorporating feedback from readers and the latest research data. Peter has written a new chapter on &quot;&quot;recovery core concepts&quot;&quot; that defines the stages of recovery and explains.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=507749">Click here to view</a><br/> Performance measurement protocols for commercial buildings [electronic resource] / American Society of heating, Refrigerating, and Air-Conditioning Engineers, Inc., U.S. Green Building Council, [and] The Chartered Institution of Building Services Engineers. ent://SD_ILS/0/SD_ILS:258007 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;American Society of Heating, Refrigerating and Air-Conditioning Engineers.<br/>Call Number&#160;696 22<br/>Publication Date&#160;2010<br/>Summary&#160;&quot;Provides three levels of standardized protocols for assessing building performance that identify what, how, and how often to measure in six performance categories: energy, water, thermal comfort, indoor air quality, lighting, and acoustics. Such protocols give feedback when performance does not match design intent and lend credibility to performance claims&quot;--Provided by publisher.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=519611">Click here to view</a><br/> The emergent self [electronic resource] : an existential-gestalt approach / on behalf of the United Kingdom Council for Psychotherapy by Peter Philippson. ent://SD_ILS/0/SD_ILS:248629 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Philippson, Peter.<br/>Call Number&#160;616.89143 22<br/>Publication Date&#160;2009<br/>Summary&#160;This book tracks a particular understanding of self, philosophically, from research evidence and in its implications for psychotherapy. At each step, the author includes first the theory he is working from, then the clinical implications of the theory, followed by some links to the philosophical outlook inherent in the theory, and finally a more extended case example.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=366840">Click here to view</a><br/> Hospitality employee management and supervision: concepts and practical applications / Kerry L. Sommerville. ent://SD_ILS/0/SD_ILS:24837 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Sommerville, Kerry L., 1957-<br/>Call Number&#160;647.940683 SOM<br/>Publication Date&#160;2007<br/>Format:&#160;Books<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0612/2006013299.html">http://www.loc.gov/catdir/toc/ecip0612/2006013299.html</a><br/> Improving student learning one teacher at a time / Jane E. Pollock. ent://SD_ILS/0/SD_ILS:230785 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Pollock, Jane E., 1958-<br/>Call Number&#160;371.102 22<br/>Publication Date&#160;2007<br/>Summary&#160;Explains the four critical areas of teaching and describes how educators can use an approach that increases student success. Offers step-by-step instructions for developing a curriculum document, planning your instructional activities, choosing a set of classroom assessment tasks, and recording meaningful feedback on student performance.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=191912">Click here to view</a><br/> 500 creative classroom techniques for teachers and trainers [electronic resource] / Marlene Caroselli. ent://SD_ILS/0/SD_ILS:251017 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Caroselli, Marlene.<br/>Call Number&#160;371.39 23<br/>Publication Date&#160;2006<br/>Summary&#160;Approach any training challenge with these new, . fresh and inspired solutions. 500 Creative Classroom Techniques for Teachers and Trainers. Marlene Caroselli. Make your teaching and their learning fun, fast-paced and functional. This toolkit of 500 tips and techniques is designed for trainers at all levels of experience who enjoy experimenting, discovering and evolving. 500 Creative Classroom Techniques for Teachers and Trainers covers all the important basic, including how to:. &amp; bull; Have participants introduce themselves. &amp; bull; Test for understanding. &amp; bull; Add humor. &amp; bull; Give feedback.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=388947">Click here to view</a><br/> Advanced techniques in RF power amplifier design / Steve C. Cripps. ent://SD_ILS/0/SD_ILS:221903 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Cripps, Steve C.<br/>Call Number&#160;621.38412 21<br/>Publication Date&#160;2002<br/>Summary&#160;This much-anticipated volume builds on the author's best selling and classic work, RF Power Amplifiers for Wireless Communications (Artech House, 1999), offering experienced engineers a more in-depth understanding of the theory and design of RF power amplifiers. An invaluable reference tool for RF, digital and system level designers, the book includes discussions on the most critical topics for professionals in the field, including envelope power management schemes and linearization.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=72721">Click here to view</a><br/> A teacher's guide to working with paraeducators and other classroom aides / Jill Morgan and Betty Y. Ashbaker. ent://SD_ILS/0/SD_ILS:222107 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Morgan, Jill, 1956-<br/>Call Number&#160;371.14124 21<br/>Publication Date&#160;2001<br/>Summary&#160;Paraeducators--also known as teacher aides, teaching assistants, and instructional assistants--are playing an increasingly important role in schools. Most teachers, however, have never been trained to work effectively with other adults in their classrooms.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=73438">Click here to view</a><br/> The big book of business games : icebreakers, creativity exercises, and meeting energizers / John W. Newstrom and Edward E. Scannell. ent://SD_ILS/0/SD_ILS:16848 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Newstrom, John W.<br/>Call Number&#160;658.40353 NEW<br/>Publication Date&#160;1996<br/>Format:&#160;Books<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/mh022/95044899.html">http://www.loc.gov/catdir/toc/mh022/95044899.html</a> Publisher description <a href="http://www.loc.gov/catdir/description/mh022/95044899.html">http://www.loc.gov/catdir/description/mh022/95044899.html</a><br/> Implementing TQM in small &amp; medium-sized organizations : a step-by-step guide / Richard M. Hodgetts. ent://SD_ILS/0/SD_ILS:214836 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Hodgetts, Richard M.<br/>Call Number&#160;658.022 20<br/>Publication Date&#160;1996<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=2104">Click here to view</a><br/> Stability of nonlinear control systems [electronic resource] / Solomon Lefschetz. ent://SD_ILS/0/SD_ILS:235083 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Lefschetz, Solomon, 1884-1972.<br/>Call Number&#160;629.836 22<br/>Publication Date&#160;1965<br/>Summary&#160;Stability of nonlinear control systems.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=297113">Click here to view</a><br/> Cutting Edge Communication : Ensuring a Respectful Workplace [electronic resource] ent://SD_ILS/0/SD_ILS:302577 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(302577.1)<br/>Summary&#160;It is important that every workplace is one where we respect our fellow colleagues and are treated with respect in return. In this episode Serena is concerned that the culture lacks basic elements of respect. Some team members confront Carol about her racist and insensitive comments. Meanwhile Sam and Sanjay ridicule Serena, which she overhears. Carol also overhears and is both amused and shocked. Serena is devastated. Carol sees the perfect opportunity to give Serena a pep talk and help her get back on the horse. In addition we cover the learning outcomes of thinking before speaking, always maintaining respect, giving professional feedback directly and getting back on the horse.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/3715638/ensuring-a-respectful-workplace">ClickView Player</a><br/> Cutting Edge Communication : Manage Hygiene Boundaries [electronic resource] ent://SD_ILS/0/SD_ILS:308122 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(308122.1)<br/>Summary&#160;Manage Hygiene Boundaries is a timely and engaging video for everyone to establish rules for hygiene and best practice in staying healthy and ensuring social distancing, especially during a pandemic. The Cutting Edge team learns that everyone needs to be aware of their own hygiene boundaries and learn basic skills to be able to tell others when they have crossed those boundaries. We all need to feel safe and comfortable, and be able to focus on productive work. Shared and agreed rules for the team are therefore essential. Honest, respectful and sensitive feedback can help to change habits and improve hygiene. Learn to manage hygiene boundaries by being aware of your hygiene impact, being sensitive and direct when giving feedback, and managing personal boundaries.<br/>Format:&#160;Other<br/><a href="https://launch.clickview.net/open?applink=video:59052338">ClickView Player</a><br/> Hands-on social marketing [electronic resource] : a step-by-step guide to designing change for good / Nedra Kline Weinreich. ent://SD_ILS/0/SD_ILS:256022 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Weinreich, Nedra Kline.<br/>Call Number&#160;658.8 22<br/>Publication Date&#160;2011<br/>Summary&#160;Using examples from a wide range of health issues, this book demystifies the process of developing and implementing a social marketing campaign.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=474447">Click here to view</a><br/> Retool your school [electronic resource] : the educator's essential guide to Google's free power apps / James Lerman and Ronique Hicks. ent://SD_ILS/0/SD_ILS:247145 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Lerman, James, 1946-<br/>Call Number&#160;371.3344678 22<br/>Publication Date&#160;2010<br/>Summary&#160;Features why Google Applications are the best free online learning tools available today. Topics include how students and educators can collaborate with Google Documents, how the forms application allows teachers to create instant-feedback quizzes, and how a literature class can take lit trips with Google Maps.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=476095">Click here to view</a><br/> Improving student learning one principal at a time [electronic resource] / Jane E. Pollock, Sharon M. Ford. ent://SD_ILS/0/SD_ILS:237189 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Pollock, Jane E., 1958-<br/>Call Number&#160;371.2012 22<br/>Publication Date&#160;2009<br/>Summary&#160;A companion to the ASCD best-seller Improving Student Learning One Teacher at a Time, this breakthrough approach to supervision offers principals a simple, positive way to help teachers make the right adjustments in curriculum, instruction, assessment, and feedback--the four areas of practice that make the most difference in how learners learn.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=285111">Click here to view</a><br/> Streetlights and shadows [electronic resource] : searching for the keys to adaptive decision making / Gary Klein. ent://SD_ILS/0/SD_ILS:237796 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Klein, Gary A.<br/>Call Number&#160;153.83 22<br/>Publication Date&#160;2009<br/>Summary&#160;An expert explains how the conventional wisdom about decision making can get us into trouble-and why experience can't be replaced by rules, procedures, or analytical methods.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=291835">Click here to view</a><br/> The impact of legislation [electronic resource] : a critical analysis of ex ante evaluation / edited by Jonathan Verschuuren. ent://SD_ILS/0/SD_ILS:242601 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Verschuuren, Jonathan.<br/>Call Number&#160;349.4072 22<br/>Publication Date&#160;2009<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=308168">Click here to view</a><br/> Power electronics design [electronic resource] : a practitioner's guide / Keith H. Sueker. ent://SD_ILS/0/SD_ILS:229626 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Sueker, Keith H.<br/>Call Number&#160;621.317 22<br/>Publication Date&#160;2005<br/>Summary&#160;A wealth of practical design information ... the next-best-thing to having a mentor with a quarter-century of experience!<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=166695">Click here to view</a><br/> Abolishing performance appraisals [electronic resource] : why they backfire and what to do instead / Tom Coens and Mary Jenkins. ent://SD_ILS/0/SD_ILS:240628 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Coens, Tom, 1947-<br/>Call Number&#160;658.3125 22<br/>Publication Date&#160;2002<br/>Summary&#160;The authors separate the five discrete functions of appraisal: coaching, feedback, compensation, employee development, and legal documentation and clarify the objectives of each. They examine the atrocious track record of appraisals.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=311031">Click here to view</a><br/> Insights and Strategies : 4 Essential Facilitation Skills [electronic resource] ent://SD_ILS/0/SD_ILS:304700 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(304700.1)<br/>Summary&#160;In this video, 4 Essential Facilitation Skills you will learn skills required by leaders and anyone managing meetings, training sessions or even one-on-one coaching sessions. They are process skills that help guide the discussion to meet desired outcomes, whether problem-solving, brainstorming or reviewing strategy. You will learn to become a skilled facilitator who can implement a gameplan and use gatekeeping and process feedback to help a group focus on their challenges and goals, collaborate effectively, avoid distractions and tangents, and reach decisions faster and more effectively. Whether face-to-face or online, you can learn to navigate facilitation challenges and help control those who dominate discussions, to ensure a more inclusive approach to meetings and effective problem solving.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/47330718/4-essential-facilitation-skills">ClickView Player</a><br/> Management Essentials : Motivating Your Team [electronic resource] ent://SD_ILS/0/SD_ILS:302695 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(302695.1)<br/>Summary&#160;If you are able to empower your staff by increasing levels of communication and sharing more information, you can improve the motivation and productivity of those working for you. This means listening, keeping people informed, knowing how to measure performance and offering praise and encouragement. Chapter 1: Motivating through Information. Motivate your staff simply by telling them how their job fits in and why it matters. Chapter 2: Motivating through Feedback. Another way to motivate staff is through a process of agreeing on targets and enabling them to measure their own performance. Chapter 3: Motivating through Praise. Discover the effective motivation strategies of praising exceptional achievements and simply talking about your staff. Chapter 4: Active Listening. The key elements covered include maintaining attention, the use of positive body language, how to use reflective listening techniques, and how to summarise.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/3715793/motivating-your-team">ClickView Player</a><br/> Management Essentials : Praise and Criticism [electronic resource] ent://SD_ILS/0/SD_ILS:302698 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(302698.1)<br/>Summary&#160;Everyone needs praise and critical feedback, and when given the right way, it can help motivate individuals and teams. But it's a fine balance that all managers need to get right. This course will show managers how and when to deliver effective praise and criticism. Chapter 1: Sharing Praise. When sharing praise, make sure you are specific, talk about it, ensure there is no &quot;sting in the tail&quot;, put it on record, make it public, and always be on the lookout for opportunities for praise! Chapter 2: Giving Criticism. If you need to give criticism, ensure it is done quickly, face to face and in private. Also make sure you agree on the facts, ask and listen, make sure you criticise the action, explain why it matters, agree a remedy and always end on a compliment.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/3715796/praise-and-criticism">ClickView Player</a><br/> Acquiring Skills: How People Develop Skills in PE [electronic resource] ent://SD_ILS/0/SD_ILS:301617 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(301617.1)<br/>Summary&#160;People perform skills every day - ranging from simple tasks such as walking (although this is not simple for a 10 month old child?) through to much more complex skills such as gymnastics routines. Elite sportspeople perform complex tasks repeatedly and with high success rates whilst beginners start off with basic movements and make many mistakes. Skill Acquisition is the study of how people develop skills and become successful performers. This programme clearly investigates the basic concepts of acquiring skills and information processing and applies these to human performance. The programme provides strong links with the associated areas of: Classification of Motor Skills, Types of Movement, Open and Closed Skills, Types of Learning, Stages of Learning, Processing a Skill, Feedback, Memory and Practicing Skills.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/3714365/acquiring-skills-how-people-develop-skills-in-pe">ClickView Player</a><br/> The Hospitality Mentality : Create Raving Fans Through Your Guest Experience. ent://SD_ILS/0/SD_ILS:312003 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Liebman, Josh.<br/>Call Number&#160;647.94<br/>Publication Date&#160;2023<br/>Summary&#160;The Hospitality Mentality enhances the guest experience and creates raving fans-and return guests!.<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=7373719">Click here to view book</a><br/> How to fix your academic writing trouble : a practical guide / Inger Mewburn, Katherine Firth, Shaun Lehmann. ent://SD_ILS/0/SD_ILS:297600 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Mewburn, Inger, author.<br/>Call Number&#160;808.02 MEW<br/>Publication Date&#160;2019<br/>Summary&#160;This clear and accessible guide to decoding academic feedback will help you interpret what your lecturer or research supervisor is really trying to tell you about your writing-and show you how to fix it. It will help you master a range of techniques and strategies to take your writing to the next level and along the way you'll learn why academic text looks the way it does, and how to produce that `authoritative scholarly voice' that everyone talks about.<br/>Format:&#160;Books<br/> Permaculture : principles &amp; pathways beyond sustainability / David Holmgren. ent://SD_ILS/0/SD_ILS:296051 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Holmgren, David, author.<br/>Call Number&#160;631.58 HOL<br/>Publication Date&#160;2017<br/>Summary&#160;Holmgren's seminal work, drawing together and integrating 25 years of thinking and teaching to show a whole new way of understanding and action behind a simple set of design principles. Essential reading for permaculture designers and accessible to a wide range of critical thinkers. A revised edition with redrawn graphics, corrected and amended text, new references and a newly designed layout that invites the reader into the world of whole systems thinking that is permaculture.<br/>Format:&#160;Books<br/> A Hotel Manager&amp;#x2019;s Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction. ent://SD_ILS/0/SD_ILS:280212 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Magnini, Vincent P.<br/>Call Number&#160;647.94068<br/>Publication Date&#160;2015<br/>Format:&#160;Electronic Resources<br/><a href="http://ebookcentral.proquest.com/lib/angliss/detail.action?docID=4312588">Click here to view book</a><br/> Personalisation in Mass Media Communication [electronic resource] : British online news between public and private / Daniela Landert. ent://SD_ILS/0/SD_ILS:262297 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Landert, Daniela.<br/>Call Number&#160;302.2 23 22<br/>Publication Date&#160;2014<br/>Summary&#160;It seems to be a truism that today's news media present the news in a more personal and direct way than print newspapers some twenty-five years ago. However, it is far from obvious, how this can be described linguistically. This study develops a model that integrates and differentiates between the various facets of personalisation from a linguistic point of view. It includes 1) contexts that involve the audience by inviting direct interaction and through the use of visual elements; 2) the focus on private individuals who are personally affected by news events; and 3) the use of communicative i.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=688206">Click here to view</a><br/> The counseling skills practice manual [electronic resource] / David R. Hutchinson. ent://SD_ILS/0/SD_ILS:256066 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Hutchinson, David R.<br/>Call Number&#160;158.3 23<br/>Publication Date&#160;2012<br/>Summary&#160;A practical guide for students who are working on improving their counseling skills. Designed as a companion to 'The Essential Counselor' and its accompanying DVD of professionally demonstrated skills, this manual works directly with the student, offering a discussion of each skill set along with examples and practice exercises.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=474661">Click here to view</a><br/> Coaching for high performance [electronic resource] : how to develop exceptional results through coaching / Sarah Cook. ent://SD_ILS/0/SD_ILS:244634 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Cook, Sarah.<br/>Call Number&#160;658.3124 22<br/>Publication Date&#160;2009<br/>Summary&#160;Coaching for High Performance is intended to inspire IT managers with practical advice and tips on how to create a coaching environment in their department. Applying coaching skills in the IT workplace will help create a climate of high performance.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=391088">Click here to view</a><br/> Hospitality employee management and supervision: concepts and practical applications / by Kerry L. Sommerville. ent://SD_ILS/0/SD_ILS:27801 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Sommerville, Kerry L., 1957-<br/>Call Number&#160;647.940683 SOM<br/>Publication Date&#160;2007<br/>Format:&#160;Books<br/>Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0740/2006013299-d.html">http://www.loc.gov/catdir/enhancements/fy0740/2006013299-d.html</a> Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0612/2006013299.html">http://www.loc.gov/catdir/toc/ecip0612/2006013299.html</a><br/> Be a star facilitator or presenter of training [electronic resource] : a performance-support handbook / Stella Louise Cowan. ent://SD_ILS/0/SD_ILS:234157 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Cowan, Stella Louise.<br/>Call Number&#160;658.3124 21<br/>Publication Date&#160;2006<br/>Summary&#160;Annotation Learn how to unleash the very powerful experience of learning for each participant in the room. Designed to simplify the preparation process, the guide is organized into two sections focused on the two &quot;hats&quot; you must wear to be successful. You'll learn how to be a good presenter, who delivers information, informs and tells. You'll also learn how to be a good teacher/coach, who motivates, guides, gives performance feedback and facilitates action. The 23 performance-support tools include checklists, tip sheets and self-instruments to not only improve your skills as a presenter and teacher/coach, but to transform you into a star.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=320173">Click here to view</a><br/> Medicine Meets Virtual Reality 14 : Accelerating Change in Healthcare : Next Medical Toolkit / Edited by James D. Westwood [and Others]. ent://SD_ILS/0/SD_ILS:234889 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Medicine Meets Virtual Reality (14th : 2006)<br/>Call Number&#160;610.711 22<br/>Publication Date&#160;2006<br/>Summary&#160;The remarkable accomplishments of the IT industry and the Internet are trickling steadily into healthcare. This series provides more effective healthcare at a lower overall cost, driven by cheaper and better computers.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=164032">Click here to view</a><br/> Golf and the game of leadership : an 18-hole guide for success in business and in life / Donald E. McHugh. ent://SD_ILS/0/SD_ILS:224808 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;McHugh, Donald E.<br/>Call Number&#160;658.4092 22<br/>Publication Date&#160;2004<br/>Summary&#160;Annotation &quot;Golf and the Game of Leadership&quot; shows how qualities like focus, consistency, confidence, and &quot;playing by the rules&quot; all apply to the way one performs in the professional realm. Don McHugh, whose management experience is matched only by his passion for golf, leads readers through 18 &quot;holes&quot; or rules for success.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=109473">Click here to view</a><br/> What works in schools : translating research into action / Robert J. Marzano. ent://SD_ILS/0/SD_ILS:224320 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Marzano, Robert J.<br/>Call Number&#160;371.2001 22<br/>Publication Date&#160;2003<br/>Summary&#160;Provides information for schools and teachers on how to improve student achievement. Discusses which instructional strategies really work; why data is a critical component to school improvement; how important collegiality and professional development are; and what types of parental and community involvement make a difference.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=103644">Click here to view</a><br/> Fast analytical techniques for electrical and electronic circuits / Vatch&eacute; Vorp&eacute;rian. ent://SD_ILS/0/SD_ILS:225139 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Vorp&eacute;rian, Vatch&eacute;, 1952-<br/>Call Number&#160;621.3815 21<br/>Publication Date&#160;2002<br/>Summary&#160;In this unique book, Vorp&eacute;rian describes a remarkable alternative to nodal or loop analysis for analysing linear circuits. This technique can be used to solve, almost by inspection, complex circuits in symbolic form and obtain meaningful analytical answers for any transfer function or impedance.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=78320">Click here to view</a><br/> Cutting Edge Communication : How to Achieve SMART Goals [electronic resource] ent://SD_ILS/0/SD_ILS:308115 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(308115.1)<br/>Summary&#160;How to Achieve SMART Goals shows how to set and achieve specific measurable goals. Don't focus on vague aspirations - set clear, realistic goals that provide a clear direction. Consider what can actually be done, and be realistic about how you will get there. A final goal can be reached by setting smaller steps and milestones along the way. In this How to Achieve SMART Goals video you learn from the entertaining Cutting Edge team, to set clear and specific objectives to help you succeed. They may be short-term goals, daily, weekly, or longer term goals. You will learn to apply the SMART goal formula and a persistence formula to achieve goals. The goals you set need to be specific, measurable, achievable, relevant and have a time frame. Visualizing achieving your goals can help you succeed. You will need to be persistent, evaluate your goals and ask for feedback and help from a mentor.<br/>Format:&#160;Other<br/><a href="https://launch.clickview.net/open?applink=video:59053546">ClickView Player</a><br/> Cutting Edge Communication : Coaching and Mentoring New People [electronic resource] ent://SD_ILS/0/SD_ILS:308119 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(308119.1)<br/>Summary&#160;Coaching and Mentoring New People is all about managers providing professional development and personal support for new employees. It helps new people learn new skills and embrace the company's cultural and social norms. It helps them grow in their current job and be ready for career opportunities. Mentoring can help assess a new worker's success and progress in the organization. Good coaches and mentors guide rather than dictate. They ask questions and find out what the new person knows and what they need to learn. Good mentoring and coaching will encourage open communication and will help develop trust and respect. In Coaching and Mentoring New People, the dramatized case study shows Sam and Michael giving Dion constructive feedback. Alex coaches Dion on how to answer the phone properly. Being a good coach and mentor is all about giving time and encouragement and offering practical steps to build skills.<br/>Format:&#160;Other<br/><a href="https://launch.clickview.net/open?applink=video:59055866">ClickView Player</a><br/> WJEC Eduqas GCSE Food Preparation and Nutrition. ent://SD_ILS/0/SD_ILS:305469 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Buckland, Helen.<br/>Call Number&#160;641.5<br/>Publication Date&#160;2020<br/>Summary&#160;Prepare students for the WJEC Eduqas GCSE (9-1) Food Preparation and Nutrition exams with this photocopiable pack, including two full exam-style practice papers and detailed mark schemes with sample answers. - Get ready for the exams with practice papers that replicate the types, wording and structure of the questions students will face. - Guide students through what's required for each question by looking at sample answers that indicate where and how marks were awarded. - Provide an easy solution for mock exams, practice, revision and homework; detailed mark schemes for each question help to reduce marking time and provide opportunities for self- and peer-assessment. - Improve your feedback to students with marking guidance for extended response questions.<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=6262281">Click here to view book</a><br/> Mastering phpMyAdmin 3.4 for effective MySQL management [electronic resource] : a complete guide to getting started with phpMyAdmin 3.4 and mastering its features / Marc Delisle. ent://SD_ILS/0/SD_ILS:253808 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Delisle, Marc.<br/>Call Number&#160;005.756 23<br/>Publication Date&#160;2012<br/>Summary&#160;This is a practical hands-on book with clear instructions and lot of code examples. It takes a simple approach, guiding you through different architectural topics using realistic sample projects.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=434726">Click here to view</a><br/> Managing Risk in Communication Encounters [electronic resource] : Strategies for the Workplace. ent://SD_ILS/0/SD_ILS:256243 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Waldron, Dr. Vincent R.<br/>Call Number&#160;650.13<br/>Publication Date&#160;2010<br/>Summary&#160;This book focuses on the types of risky interactions that threaten identities, relationships, and sometimes careers, including voicing dissent, repairing broken relationships, managing privacy, responding to harassment, offering criticism, and communicating emotion. Each chapter is grounded in real-life organizational scenarios, includes recent research, applies a standard theoretical framework, and illustrates a full range of communicative tactics and discourse practices. Throughout the book, authors Vincent R. Waldron and Jeffrey W. Kassing provide examples to spur thinking, raise questions.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=474500">Click here to view</a><br/> Begin with the brain : orchestrating the learner-centered classroom / [Martha Kaufeldt, editor]. ent://SD_ILS/0/SD_ILS:262245 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Kaufeldt, Martha, 1954-<br/>Call Number&#160;370.1523 22<br/>Publication Date&#160;2010<br/>Summary&#160;This work presents well-chosen activities described at a level of detail that allows teachers to immediately try out the strategies in their own classrooms. Not only will they find the material useful, they will be gratified and strengthened in their commitment.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=690910">Click here to view</a><br/> Beyond the Ultimate Question : A Systematic Approach to Improve Customer Loyalty. ent://SD_ILS/0/SD_ILS:290795 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Hayes, Bob E.<br/>Call Number&#160;658.8343<br/>Publication Date&#160;2009<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=3002634">Click here to view book</a><br/> Our marvelous bodies [electronic resource] : an introduction to the physiology of human health / Gary F. Merrill. ent://SD_ILS/0/SD_ILS:234672 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Merrill, Gary F.<br/>Call Number&#160;612 22<br/>Publication Date&#160;2008<br/>Summary&#160;Our Marvelous Bodies offers a unique perspective on the structure, function, and care of the major systems of the human body. Unlike other texts that use a strictly scientific approach, physiologist Gary F. Merrill relays medical facts alongside personal stories that help students relate to and apply the information. Readers learn the basics of feedback control systems, homeostasis, and physiological gradients. These principles apply to an understanding of the body?s functioning under optimal, healthy conditions, and they provide insight into states of acute and chronic illness. Separate chapt.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=243540">Click here to view</a><br/> The 7 hidden reasons employees leave : how to recognize the subtle signs and act before it's too late / Leigh Branham. ent://SD_ILS/0/SD_ILS:226543 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Branham, Leigh.<br/>Call Number&#160;658.314 22<br/>Publication Date&#160;2005<br/>Summary&#160;&quot;The 7 Hidden Reasons Employees Leave can help you identify the &quot;push&quot; factors in your organization, and mitigate or eliminate all of them. This book incorporates data from surveys performed by the prestigious Saratoga Institute of more than 19,000 employees.&quot;--Jacket.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=117780">Click here to view</a><br/> Cutting Edge Communication : Handling the New Wave [electronic resource] ent://SD_ILS/0/SD_ILS:303289 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(303289.1)<br/>Summary&#160;Carol is underwhelmed when &quot;dude&quot; Dion (Marcus' nephew) rocks up to commence work as an intern, and also isn't impressed by the entitled Tatiana. Marcus explains to the interns that Cutting Edge is there to help them move forward. Carlos is welcoming - offering Dion a desk to help him feel at home. Carol objects to the interns' &quot;text speak&quot; and use of emoticons; not to mention time wasted on social media. Dion points out that companies allowing employees a given amount of time on Facebook are actually more productive. Steve explains the importance of dressing professionally; while Serena makes time to talk with the interns, perceiving their potential. Carol's assessment of Dion is blunt; she believes he has no place in their office. Serena asserts that constructive feedback is the better path. Steve coaches Tatiana through what to say (and not to say) in job interviews. Carol concludes with some slightly tempered advice for Dion and he makes a positive suggestion.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/7353512/handling-the-new-wave">ClickView Player</a><br/> AQA GCSE Food Preparation and Nutrition. ent://SD_ILS/0/SD_ILS:305463 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Saunder, Bev.<br/>Call Number&#160;613.20759999999996<br/>Publication Date&#160;2020<br/>Summary&#160;Prepare students for the AQA GCSE (9-1) Food Preparation and Nutrition exams with this photocopiable pack, including two full exam-style practice papers and detailed mark schemes with sample answers. - Get ready for the exams with practice papers that replicate the types, wording and structure of the questions students will face. - Guide students through what's required for each question by looking at sample answers that indicate where and how marks were awarded. - Provide an easy solution for mock exams, practice, revision and homework; detailed mark schemes for each question help to reduce marking time and provide opportunities for self- and peer-assessment. - Improve your feedback to students with marking guidance for extended response questions.<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=6222910">Click here to view book</a><br/> Cosmic magnetic fields / edited by J. S&aacute;nchez Almeida and M.J. Mart&iacute;nez Gonz&aacute;lez. ent://SD_ILS/0/SD_ILS:310488 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Canary Islands Winter School of Astrophysics (25th : 2013 : La Laguna, Canary Islands)<br/>Call Number&#160;523.0188 23<br/>Publication Date&#160;2018<br/>Summary&#160;An introduction to cosmic magnetic fields on a range of astrophysical and cosmological scales for young researchers and graduate students.<br/>Format:&#160;Electronic Resources<br/><a href="http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=1761545">http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=1761545</a><br/> The International Research Symposium on Service Excellence in Management (QUIS) [electronic resource]. ent://SD_ILS/0/SD_ILS:149426 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Gustafsson, Anders.<br/>Call Number&#160;658<br/>Publication Date&#160;2014<br/>Summary&#160;Leading, managing and organizing for service excellence is a never-ending quest by organizations seeking to achieve outstanding performance in their fields. Benchmarking one's own approaches against other organizations' best practices and gaining insights from their experiences are powerful means for enhancing results. Papers presented at QUIS13 gave a comprehensive overview of scholarly and managerial advances in service excellence and management with contributions from around the world. During the event, well-known scholars and business executives shared their views, research and experiences<br/>Format:&#160;Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=1834092">Click here to view book</a><br/> Practical clinical supervision for counselors [electronic resource] : an experiential guide / Lisa Aasheim. ent://SD_ILS/0/SD_ILS:254652 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Aasheim, Lisa Langfuss.<br/>Call Number&#160;362.196890068 23<br/>Publication Date&#160;2012<br/>Summary&#160;As the field of counseling continues to experience major growth, the need for clinical supervisors is growing proportionally. This stand-alone text for graduate and post-Masters level supervision courses contains all of the information clinical supervisors will need to practice effectively in community mental health and private practice settings. It aligns with current supervision standards issued by the Association for Counselor Education and Supervision, and with the recommendations of the American Association for State Counseling Boards. The book integrates theoretical and practical informa.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=450217">Click here to view</a><br/> Social media for WordPress [electronic resource] : beginner's guide : a quicker way to build communities, engage members, and promote your site / Michael Kuhlmann. ent://SD_ILS/0/SD_ILS:255013 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;K&uuml;hlmann, Michael.<br/>Call Number&#160;302.30285<br/>Publication Date&#160;2012<br/>Summary&#160;Fast paced, quick to read, impossible to put down, this book is a complete plan for social engagement on the web. You've heard plenty of social media success stories. You know your WordPress site inside and out, but you want help. Stop right now and pick up a copy of this book.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=451804">Click here to view</a><br/> Transforming professional development into student results [electronic resource] / Douglas B. Reeves. ent://SD_ILS/0/SD_ILS:244129 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Reeves, Douglas B., 1953-<br/>Call Number&#160;370.7155 22<br/>Publication Date&#160;2010<br/>Summary&#160;Provides a blueprint for how to ensure professional development can improve student learning by focusing on, evidence of student learning, feedback on teacher and principal decisions, and depth of implementation.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=335502">Click here to view</a><br/> Training Strategies for Crisis and Hostage Negotiations [electronic resource] : Scenario Writing and Creative Variations for Role Play. ent://SD_ILS/0/SD_ILS:242432 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Slatkin, Arthur A.<br/>Call Number&#160;363.23 22<br/>Publication Date&#160;2009<br/>Summary&#160;Training Strategies for Crisis and Hostage Negotiations was written for trainers who are tasked with providing role play: scenario-driven training that is challenging, novel, interesting, varied, and motivating. A trainer may play a larger role as leader, expert, teacher, coordinator, planner, facilitator, resource manager/librarian, observer/evaluator, talent agent/developer, and as a liaison with local, regional, and national groups. Role play remains the principal resource as the most effective way to train negotiatorsboth novice and experiencedand scenarios can be written in any number o.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=446256">Click here to view</a><br/> Organization development : principles, processes, performance / Gary N. McLean. ent://SD_ILS/0/SD_ILS:233611 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;McLean, Gary N.<br/>Call Number&#160;658.406 22<br/>Publication Date&#160;2006<br/>Summary&#160;Bridging the gap between heavy theory and heavy practice, &quot;Organization Development provides an emphasis on performance and results in addition to an overview of tools, techniques, and processes. Covering basic steps such as marketing, start-up, planning, and evaluation, the book includes a comprehensive discussion of implementation from the individual level to the global. The book gives consultants, managers, and students of the field a holistic perspective into the full range of values that organization development has to offer.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=290846">Click here to view</a><br/> The peon book : how to manage us / Dave Haynes. ent://SD_ILS/0/SD_ILS:233576 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Haynes, Dave, 1975-<br/>Call Number&#160;658.409 22<br/>Publication Date&#160;2004<br/>Summary&#160;Funny, irreverent, and fast-paced, &quot;The Peon Book&quot; is a breath of fresh air and a strong dose of reality that managers may or may not want to swallow. It promotes the crucial viewpoint that is often overlooked by business books: that of the average worker, here called &quot;the Peon.&quot;<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=400054">Click here to view</a><br/> Counselling children, adolescents and families [electronic resource] : a strengths-based approach / John Sharry. ent://SD_ILS/0/SD_ILS:241117 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Sharry, John.<br/>Call Number&#160;618.9289156 22<br/>Publication Date&#160;2004<br/>Summary&#160;This book describes an innovative approach to therapeutic work which builds on the strengths of children and their parents. Helping clients to focus on potential solutions rather than problems can be a powerful means of engaging them in the therapeutic process.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=251760">Click here to view</a><br/> Radio frequency transistors : principles and practical applications / Norm Dye, Helge Granberg. ent://SD_ILS/0/SD_ILS:231049 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Dye, Norm, 1929-<br/>Call Number&#160;621.38412 22<br/>Publication Date&#160;2001<br/>Summary&#160;Radio Frequency Transistors: Principles and Practical Applications is a complete tool kit for successful RF circuit design. As cellular and satellite communications fields continue to expand, the need for RF circuit design grows. Radio Frequency Transistors contains a wealth of practical design information based on years of experience from authors who have worked with the leading manufacturers of RF components. The book focuses primarily on the more difficult area of high power transistor amplifier design and construction. An entire chapter devoted solely to LDMOS high power RF transistors has.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=195602">Click here to view</a><br/> Coaching for improved work performance / Ferdinand F. Fournies. ent://SD_ILS/0/SD_ILS:14402 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Fournies, Ferdinand F.<br/>Call Number&#160;658.314 FOU<br/>Publication Date&#160;2000<br/>Summary&#160;&quot;Coaching has proven to be one of the most powerful one-on-one management techniques for getting the best out of every employee. And Coaching for Improved Work Performance stands as one of the most practical guides for effectively coaching all levels of employees in any workplace situation. Now, this classic has been fully updated to help managers face the challenges of today's rapidly changing workplace - from absenteeism, high turnover, and teams to flextime, jobsharing, telecommuting, and keeping employees up to speed on new technologies.&quot;--BOOK JACKET.<br/>Format:&#160;Books<br/> Neuropsychological evaluation of the older adult [electronic resource] : a clinician's guidebook / Joanne Green. ent://SD_ILS/0/SD_ILS:234573 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Green, Joanne, 1948-<br/>Call Number&#160;618.97680475 22<br/>Publication Date&#160;2000<br/>Summary&#160;One of the largest patient populations seen by neuropsychologists are older adults suffering from problems associated with aging. This book provides a guide to neuropsychological clinicians called upon to assess this population. It details the phases and considerations in performing a neuropsychological assessment of an older patient.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=230850">Click here to view</a><br/> Blood results in clinical practice [electronic resource] / Graham Basten. ent://SD_ILS/0/SD_ILS:259685 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Basten, Graham.<br/>Call Number&#160;616.07561<br/>Publication Date&#160;2013<br/>Summary&#160;This book was written after feedback suggested that stories and analogies were very helpful to students wanting to remember blood tests and their implications. For this reason each section, where appropriate, contains an analogy, in addition to an overview of the relevant anatomy, physiology and biochemistry. The book links tests and conditions, and gives strategies for clinical practice using simple language. It will be useful as a supplementary text for those studying nursing, healthcare and medicine. It will also provide a quick-reference handbook for working healthcare professionals. Finall.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=561108">Click here to view</a><br/> IPhone with Microsoft Exchange server 2010 : business integration and deployment [electronic resource] : set up Microsoft Exchange server 2010 and deploy iPhone and other iDevices securely into your business / Steve Goodman. ent://SD_ILS/0/SD_ILS:254477 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Goodman, Steve.<br/>Call Number&#160;004.167 23<br/>Publication Date&#160;2012<br/>Summary&#160;IPhone with Microsoft Exchange Server 2010 - Business Integration and Deployment is a practical, step-by-step tutorial on planning, installing and configuring Exchange Server to deploy iPhones into your business. This book is aimed at system administrators who don't necessarily know about Exchange Server 2010 or ActiveSync-based mobile devices. A basic level of knowledge around Windows Servers is expected, and knowledge of smartphones and email systems in general will make some topics a little easier.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=443123">Click here to view</a><br/> Cisco Unified Communications Manager 8 : expert administration cookbook [electronic resource] : over 110 advanced recipes to effectively and efficiently configure and manage Cisco Unified Communications Manager / Tanner Ezell. ent://SD_ILS/0/SD_ILS:254486 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Ezell, Tanner.<br/>Call Number&#160;004.695 23<br/>Publication Date&#160;2012<br/>Summary&#160;This book is written in an easy-to-read style, with a strong emphasis on real-world, practical examples. Step-by-step explanations are provided for performing important administration tasks. If you are Cisco Unified Communications administrators or engineers looking forward for advanced recipes to perform important administration tasks, then this is the best guide for you. This book assumes familiarity with the basics of Cisco's Unified Communications Manager architecture.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=444335">Click here to view</a><br/> Oracle BPM suite 11g developer's cookbook [electronic resource] : over 80 advanced recipes to develop rich interactive business processes using the Oracle Business Process Management suite / Vivek Acharya. ent://SD_ILS/0/SD_ILS:254875 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Acharya, Vivek.<br/>Call Number&#160;004.654 23<br/>Publication Date&#160;2012<br/>Summary&#160;This book is written in simple, easy to understand format with lots of screenshots and step-by-step explanations. If you are a BPM developer, looking to develop robust BPM solutions without impediments, then this is the best guide for you. This book assumes that you have a fundamental knowledge of BPM.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=451808">Click here to view</a><br/> Corona SDK mobile game development [electronic resource] : beginner's guide : create monetized games for iOS and Android with minimum cost and code / Michelle M. Fernandez. ent://SD_ILS/0/SD_ILS:255015 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Fernandez, Michelle M.<br/>Call Number&#160;794.8<br/>Publication Date&#160;2012<br/>Summary&#160;You will learn by doing. First a brief crash course in Lua and Corona. Once this is done you will be thrown straight into creating fully functional complete games chapter by chapter. Certain chapters are reserved for adding advanced features such as multiple device integration, social networking and monetization. This book is for anyone who wants to have a go at creating commercially successfully games for Android and iOS. You don't need game development or programming experience.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=451805">Click here to view</a><br/> IBM DB2 9.7 advanced application developer cookbook [electronic resource] : over 70 practical recipes for advanced application development techniques with DB2 / Sanjay Kumar, Mohankumar Saraswatipura. ent://SD_ILS/0/SD_ILS:254092 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Kumar, Sanjay.<br/>Call Number&#160;005.7565 22<br/>Publication Date&#160;2012<br/>Summary&#160;This cookbook has recipes written in a simple, easy to understand format with lots of screenshots and insightful tips and hints. If you are an IBM DB2 application developer who would like to exploit advanced features provided by DB2 to design and implement high quality applications, then this book is for you. This book assumes you have a basic understanding of the DB2 application development.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=442322">Click here to view</a><br/> Delighting your customers [electronic resource] : Delivering excellent customer service...without breaking the bank ent://SD_ILS/0/SD_ILS:151326 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Owton, Avril.<br/>Call Number&#160;658.812<br/>Publication Date&#160;2011<br/>Summary&#160;The Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with ideas that really work, real-life examples, step-by-step advice and sources of further information. Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for small companies. This revised edition offers invalua<br/>Format:&#160;Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=773609">Click here to view book</a><br/> Enhancing RTI [electronic resource] : how to ensure success with effective classroom instruction &amp; intervention / Douglas Fisher, Nancy Frey. ent://SD_ILS/0/SD_ILS:243865 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Fisher, Douglas, 1965-<br/>Call Number&#160;372.43 22<br/>Publication Date&#160;2010<br/>Summary&#160;The authors introduce a strengthened model of RTI that emphasizes formative assessment and core instruction rather than multiple layers of intervention. They also describe what undermines most approaches to RTI and how an effective RTI effort can lead to improved curriculum and instruction for all students.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=332068">Click here to view</a><br/> Team communication [electronic resource] : 20 essential aids / Glenn Parker. ent://SD_ILS/0/SD_ILS:245195 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Parker, Glenn M., 1938-<br/>Call Number&#160;658.402 22<br/>Publication Date&#160;2009<br/>Summary&#160;This booklet will appeal to both newcomers and veterans. And the knowledge can be applied to any type of team - including on-site teams, new and existing teams and cross-functional teams. One of the first things to go on a team is communication. When members fail to communicate with each other and the team fails to communicate with stakeholders, you've got problems. Learn how to identify the sources of communication breakdown, admit there is a problem, send effective messages, be an active listener, get good communication going by asking questions, set ground rules for effective communication a.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=320153">Click here to view</a><br/> Consciousness &amp; emotion [electronic resource] : agency, conscious choice, and selective perception / edited by Ralph D. Ellis, Natika Newton. ent://SD_ILS/0/SD_ILS:229645 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Ellis, Ralph D.<br/>Call Number&#160;152.4 22<br/>Publication Date&#160;2005<br/>Summary&#160;The papers in this volume of Consciousness &amp; Emotion Book Series are organized around the theme of &quot;enaction.&quot; Enactive emotional processes are not merely the recipients of information or the passive victims of input and learning. The organism first is engaged in an ongoing, complex pattern of self-organizational activity, for the purpose of maintaining a dynamical continuity of pattern across changes of subserving micro-constituents and environmental conditions, making use of multiple shunt mechanisms, feedback loops, and other complex dynamical features. Self-organizational structure is used.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=229705">Click here to view</a><br/> Nature [electronic resource] : an economic history / Geerat J. Vermeij. ent://SD_ILS/0/SD_ILS:238522 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Vermeij, Geerat J., 1946-<br/>Call Number&#160;576.8 22<br/>Publication Date&#160;2004<br/>Summary&#160;From humans to hermit crabs to deep water plankton, all living things compete for locally limiting resources. This universal truth unites three bodies of thought--economics, evolution, and history--that have developed largely in mutual isolation. Here, Geerat Vermeij undertakes a groundbreaking and provocative exploration of the facts and theories of biology, economics, and geology to show how processes common to all economic systems--competition, cooperation, adaptation, and feedback--govern evolution as surely as they do the human economy, and how historical patterns in both human and nonhum.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=295543">Click here to view</a><br/> Building learning communities with character : how to integrate academic, social, and emotional learning / Bernard Novick, Jeffrey S. Kress, Maurice J. Elias. ent://SD_ILS/0/SD_ILS:226658 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Novick, Bernard, 1933-<br/>Call Number&#160;370.153 22<br/>Publication Date&#160;2002<br/>Summary&#160;Today's students need to learn more than just reading, writing, and arithmetic. They need to learn life skills to successfully manage tasks, form relationships, solve everyday problems, and adapt to the demands of simply growing up. To satisfy those needs, many educators seek effective and lasting programs for their students' academic, emotional, and social growth.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=129349">Click here to view</a><br/> Input and evidence : the raw material of second language acquisition / Susanne E. Carroll. ent://SD_ILS/0/SD_ILS:223749 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Carroll, Susanne.<br/>Call Number&#160;401.93 22<br/>Publication Date&#160;2001<br/>Summary&#160;Input and Evidence: the raw material of second language acquisition is an empirical and theoretical treatment of one of the essential components of SLA: the input to language learning mechanisms. It reviews and adds to the empirical studies showing that negative evidence (correction, feedback, repetitions, reformulations) play a role in language acquisition in addition to that played by ordinary conversation. At the same time, it embeds discussion of input within a framework which includes a serious treatment of language processing, including the problem of modularity and the question of how s.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=86747">Click here to view</a><br/> Wellbeing Essentials : Emotions versus Evidence [electronic resource] ent://SD_ILS/0/SD_ILS:303214 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(303214.1)<br/>Summary&#160;Chapter 1: Keep a sense of perspective We catastrophise: if something goes slightly wrong, we assume everything's gone terribly wrong. We project disasters in our future. Try to keep perspective and recall previous occasions when you catastrophised, remembering that a catastrophe didn't follow. Ask yourself how you will feel about it one day, one month or one year from now. Chapter 2: Empathy Consider why colleagues are behaving in a way that annoys you. Try stepping into their shoes and seeing things from their perspective. Beliefs, not events cause distress - figure out which beliefs are making you upset. Recall when you have behaved badly and remember your reasons. Chapter 3: The worst-case scenario Instead of 'looking on the bright side', it can be useful to ask 'what's the worst that could happen'. In considering the worst outcomes, you realise that you could cope with most of them. Chapter 4: Mind-reading If you think people have negative views of you it's easy to find &quot;evidence&quot; of that. Don't let a lack of confidence lead you to read things the wrong way. Ask for feedback regularly.<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/5667850/emotions-versus-evidence">ClickView Player</a><br/> Influencing Essentials : Achieving Goals and Commitments [electronic resource] ent://SD_ILS/0/SD_ILS:303266 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;ClickView (Firm)<br/>Call Number&#160;XX(303266.1)<br/>Summary&#160;Chapter 1: Use Ranges to Motivate People When pursuing goals people tend to focus on two things: achievability and challenge. Single number goals (e.g. open 3 new accounts this week) are either achievable, challenging or a compromise in-between. High-low range goals (e.g. open 2 - 4 new accounts this week) engage both achievability and challenge and lead to longer commitment. Chapter 2: People Live up to What They Write Down It's human nature to want to live up to the commitments we make, but it's still hard! Commitments stand the best chance of being lived up to if they are action-orientated and made public. One way to do that is to get agreements in writing and, if possible, share them with others. Chapter 3: Focus on the Small Number People are more motivated to complete a task when they get feedback that focuses on small rather than large numbers. When persuading people to pursue a task or goal providing feedback on whatever is the smaller number - either progress made or effort remaining - is more motivating. For example, &quot;we're already 20% towards our target&quot; is better than &quot;we've 80% left to go.&quot;<br/>Format:&#160;Other<br/><a href="https://online.clickview.com.au/libraries/videos/7181377/achieving-goals-and-commitments">ClickView Player</a><br/> On becoming a teacher [electronic resource] / Edmond M. Kearney. ent://SD_ILS/0/SD_ILS:261771 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Kearney, Edmund M., author.<br/>Call Number&#160;371.102 23<br/>Publication Date&#160;2013<br/>Summary&#160;Students deserve great teachers and learning to become a great teacher is a lifelong journey. On Becoming a Teacher guides both the new and experienced teacher through the exhilarating process of learning to educate students in a way that makes a lasting impact on their lives. Dr. Kearney leads the reader through the process of understanding what lies at the foundation of great teaching, loading each essay with ready-for-classroom use applications and challenging ideas. This book is designed to encourage the reader to think deeply about all aspects of education, while instilling, or rekindling.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=668595">Click here to view</a><br/> Instant Moodle Quiz Module How-to [electronic resource]. ent://SD_ILS/0/SD_ILS:258516 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Coy, Joan.<br/>Call Number&#160;005.1<br/>Publication Date&#160;2013<br/>Summary&#160;&quot;Enhancing learning experience and improving student success has many instructors searching for effective tools. Moodle Quiz is just such a tool to aid instructors in creating powerful assessment experiences for their learners. Instant Moodle Quiz Module How-to is a practical, hands-on guide that provides you with a number of clear step-by-step procedures, which will help you take advantage of the real power that is behind Moodle Quiz, and give you a good grounding in using it to achieve effective assessment in your courses.&quot;--Back cover.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=533209">Click here to view</a><br/> Oracle JD Edwards EnterpriseOne 9.0 : supply chain management cookbook [electronic resource] : over 130 simple but incredibly effective recipes for configuring, supporting, and enhancing EnterpriseOne SCM / Kashif Rasheed. ent://SD_ILS/0/SD_ILS:254484 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Rasheed, Kashif.<br/>Call Number&#160;005.5 23<br/>Publication Date&#160;2012<br/>Summary&#160;A cookbook full of practical and immediately useable recipes for real world business implementation of EnterpriseOne Supply Chain Management. If you are a functional consultant, technical consultant/developer, or project manager and want to improve your business perspective of EnterpriseOne SCM, this book is for you. You should have basic knowledge of navigating EnterpriseOne and general supply chain familiarity. Knowledge of the Common Foundation JDE 9.0 module is advantageous; the supply chain business domain knowledge will be an add-on to this.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=444331">Click here to view</a><br/> Drupal 7 multilingual sites [electronic resource] : a hands-on, practical guide for configuring your Drupal 7 website to handle all languages for your site users / Kristen Pol. ent://SD_ILS/0/SD_ILS:255006 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Pol, Kristen.<br/>Call Number&#160;006.77 23<br/>Publication Date&#160;2012<br/>Summary&#160;A practical book with plenty of screenshots to guide you through the many features of multilingual Drupal. A demo ecommerce site is provided if you want to practice on a sample site, although you can apply the techniques learnt in the book directly to your site too. Any Drupal users who know the basics of building a Drupal site and are familiar with the Drupal UI, will benefit from this book. No previous knowledge of localization or internationalization is required.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=450205">Click here to view</a><br/> Fast facts for the classroom nursing instructor [electronic resource] : classroom teaching in a nutshell / Patricia S. Yoder-Wise, Karren Kowalski. ent://SD_ILS/0/SD_ILS:255088 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Yoder-Wise, Patricia S., 1941-<br/>Call Number&#160;610.730711 23<br/>Publication Date&#160;2012<br/>Summary&#160;This Fast Facts guide provides the support needed by all classroom teachers and future nurse educators to improve their effectiveness and to more thoroughly and efficiently engage even the most challenging of contemporary learners. Using the concise, conversational Fast Facts format, the book offers quick access to information about varied aspects of classroom management and describes how to use &quot;self as educator&quot; to influence positive learning. The guide delineates key priorities on which educators must focus to provide an optimal learning experience for their students, and includes strategies for keeping students engaged in learning. Chapters feature vivid case examples and cover understanding the use of self, preparing for the classroom, building on strengths, engaging and coaching students, using agreements, and dealing with incivility in the classroom. In addition to traditional classroom learning, the book will be useful for online courses and in clinical conference discussions.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=458566">Click here to view</a><br/> Adaptive control of parabolic PDEs [electronic resource] / Andrey Smyshlyaevand Miroslav Krstic. ent://SD_ILS/0/SD_ILS:241864 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Smyshlyaev, Andrey, author.<br/>Call Number&#160;515.3534<br/>Publication Date&#160;2010<br/>Summary&#160;This book introduces a comprehensive methodology for adaptive control design of parabolic partial differential equations with unknown functional parameters, including reaction-convection-diffusion systems ubiquitous in chemical, thermal, biomedical, aerospace, and energy systems. Andrey Smyshlyaev and Miroslav Krstic develop explicit feedback laws that do not require real-time solution of Riccati or other algebraic operator-valued equations. The book emphasizes stabilization by boundary control and using boundary sensing for unstable PDE systems with an infinite relative degree. The book also ...<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=321422">Click here to view</a><br/> Bios : a study of creation / H&eacute;ctor Sabelli with the collaboration of Louis Kauffman [and others]. ent://SD_ILS/0/SD_ILS:233156 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Sabelli, Hector C., 1937-<br/>Call Number&#160;501 22<br/>Publication Date&#160;2005<br/>Summary&#160;This book focuses on a prototype of creative causal processes termed BIOS and how the concept can be applied to the physical world, in medicine and in social science. This book presents methods for identifying creative features in empirical data; studies showing biotic patterns in physical, biological, and economic processes; mathematical models of bipolar (positive and negative) feedback that generate biotic patterns. These studies support the hypothesis that natural processes are creative (not determined) and causal (not random) and that bipolar feedback plays a major role in their evolution.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=167293">Click here to view</a><br/> Winning telco customers using marketing databases / Rob Mattison. ent://SD_ILS/0/SD_ILS:219036 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Mattison, Rob.<br/>Call Number&#160;384.0688 21<br/>Publication Date&#160;1999<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=40418">Click here to view</a><br/> Control theory and design : an RH₂ and RH [infinity] viewpoint / Patrizio Colaneri, Jos&eacute; C. Geromel, Arturo Locatelli. ent://SD_ILS/0/SD_ILS:231422 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Colaneri, Patrizio.<br/>Call Number&#160;629.8 22<br/>Publication Date&#160;1997<br/>Summary&#160;Control systems design methodologies have long suffered the traditional and myopic dichotomy between time and frequency domain approaches, each of them being specialized to cope with only scarcely overlapping performance requirements. This book is aimed at bridging the two approaches by presenting design methodologies based on the minimization of a norm (H2/H() of a suitable transfer function. A distinctive feature of these techniques is the fact that they do not create only one solution to the design problem, instead they provide a whole set of admissible solutions which satisfy a constraint.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=207377">Click here to view</a><br/> Start Concurrent : an Introduction to Problem Solving in Java with a Focus on Concurrency / Barry Wittman, Aditya Mathur, Tim Korb. ent://SD_ILS/0/SD_ILS:262323 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Whitman, Barry.<br/>Call Number&#160;005.275 23<br/>Publication Date&#160;2014<br/>Summary&#160;Multicore microprocessors are now at the heart of nearly all desktop and laptop computers. While these chips offer exciting opportunities for the creation of newer and faster applications, they also challenge students and educators. How can the new generation of computer scientists growing up with multicore chips learn to program applications that exploit this latent processing power? This unique book is an attempt to introduce concurrent programming to first-year computer science students, much earlier than most competing products. This book assumes no programming background but offers a broad coverage of Java. It includes over 150 numbered and numerous inline examples as well as more than 300 exercises categorized as &quot;conceptual,&quot; &quot;programming,&quot; and &quot;experiments.&quot; The problem-oriented approach presents a problem, explains supporting concepts, outlines necessary syntax, and finally provides its solution. All programs in the book are available for download and experimentation. A substantial index of at least 5000 entries makes it easy for readers to locate relevant information. In a fast-changing field, this book is continually updated and refined. The 2014 version is the seventh &quot;draft edition&quot; of this volume, and features numerous revisions based on student feedback. A list of errata for this version can be found on the Purdue University Department of Computer Science website.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=697516">Click here to view</a><br/> Surprise! [electronic resource] : The Secret to Customer Loyalty in the Service Sector ent://SD_ILS/0/SD_ILS:128765 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Magnini, Vincent P.<br/>Call Number&#160;658.812<br/>Publication Date&#160;2014<br/>Summary&#160;Modern consumers are being bombarded with in-formation from every angle. They can't handle it and, consequently, tune out large portions of the information. Consumers, therefore, often enter service transactions with predetermined men-tal scripts regarding how they predict the trans-actions will transpire and are not paying close attention. In order to gain their full attention, firms must find ways to surprise consumers dur-ing transactions; that is, firms must spawn mental script deviations for them. Research indicates that these script deviations can cement consumer loyalty. This boo<br/>Format:&#160;Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=1812333">Click here to view book</a><br/> Management : theory &amp; practice / [Kris] Cole. ent://SD_ILS/0/SD_ILS:290372 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Cole, Kris, author.<br/>Call Number&#160;658.302 COL<br/>Publication Date&#160;2013<br/>Summary&#160;Kris Cole throws light on the gap between theory and practice in the fifth edition of 'Management: theory and practice'. She explains management theory in everyday language, and puts it in a context that makes it easy to understand. This resource will help you develop the vocabulary you need to communicate effectively with colleagues and equips you with models and frameworks to tackle management challenges. In addition it will enable you to strengthen your hard skills, like managing poor performance, being more directive and solving problems permanently.<br/>Format:&#160;Regular print<br/> Microsoft Silverlight 5 and Windows Azure enterprise integration [electronic resource] : a step-by-step guide to creating and running scalable Silverlight enterprise applications on the Windows Azure platform / David Burela. ent://SD_ILS/0/SD_ILS:254479 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Burela, David.<br/>Call Number&#160;006.7 23<br/>Publication Date&#160;2012<br/>Summary&#160;This book is a step-by-step tutorial that shows you how to obtain the necessary toolset to create and run Silverlight Enterprise Applications on Azure. The book also covers techniques, practical tips, hints, and tricks for Silverlight interactions with Azure. Each topic is written in an easy-to-read style, with a detailed explanation given and then practical step-by-step exercises with a strong emphasis on real-world relevance. If you are an application developer who wants to build and run Silverlight Enterprise applications using Azure storage, WCF Services, and ASP providers, then this book.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=443122">Click here to view</a><br/> Apache Tomcat 7 essentials [electronic resource] : learn Apache Tomcat 7 step-by-step through a practical approach, achieving a wide vision of enterprise middleware along with building your own middleware servers, and administrating 24x7x365 / Tanuj Khare. ent://SD_ILS/0/SD_ILS:254481 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Khare, Tanuj.<br/>Call Number&#160;005.71376 23<br/>Publication Date&#160;2012<br/>Summary&#160;This book is a step-by-step tutorial for anyone wanting to learn Apache Tomcat 7 from scratch. There are plenty of illustrations and examples to escalate you from a novice to an expert with minimal strain. If you are a J2EE administrator, migration administrator, technical architect, or a project manager for a web hosting domain, and are interested in Apache Tomcat 7, then this book is for you. If you are someone responsible for installation, configuration, and management of Tomcat 7, then too, this book will be of help to you.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=444328">Click here to view</a><br/> Oracle BAM 11gR1 handbook [electronic resource] : your essential BAM sidekick for monitoring, alerting, and application best practices with Oracle Business Activity Monitoring / Pete Wang. ent://SD_ILS/0/SD_ILS:254994 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Wang, Pete.<br/>Call Number&#160;658.4038011<br/>Publication Date&#160;2012<br/>Summary&#160;&quot;Oracle BAM 11gR1 Handbook&quot; is a practical best practices tutorial focused entirely on Oracle Business Activity Monitoring. An intermediate-to-advanced guide, step-by-step instructions and an accompanying demo project will help SOA report developers through application development and producing dashboards and reports. If you are a developer/report developer or SOA Architect who wants to learn valuable Oracle BAM best practices for monitoring your operations in real time, then &quot;Oracle BAM 11gR1 Handbook&quot; is for you. Administrators will also find the book useful. You should already be comfortabl.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=446157">Click here to view</a><br/> Joomla! 2.5 beginner's guide [electronic resource] : an easy to use step-by-step guide to creating perfect websites with the free Joomla! CMS / Eric Tiggeler. ent://SD_ILS/0/SD_ILS:254483 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Tiggeler, Eric.<br/>Call Number&#160;006.78 23<br/>Publication Date&#160;2012<br/>Summary&#160;Written with a fast-paced but friendly and engaging approach, this Packt Beginner's guide is designed to be placed alongside the computer as your guide and mentor. Step-by-step tutorials are bolstered by explanations of the reasoning behind what you are doing. You will quickly pick up the necessary skills, tips, and tricks for building a successful Joomla! website. This book is written for beginners to website design. By the end of the book you will have built a complete custom content managed website, and be ready to build any kind of website.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=444330">Click here to view</a><br/> Microsoft application virtualization advanced guide [electronic resource] : master Microsoft App-V by taking a deep dive into advanced topics and acquire all the necessary skills to optimize your application virtualization platform / Augusto Alvarez. ent://SD_ILS/0/SD_ILS:254485 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Alvarez, Augusto.<br/>Call Number&#160;005.43 22<br/>Publication Date&#160;2012<br/>Summary&#160;A practical tutorial containing clear, step-by-step explanations of all the concepts required to understand the technology involved in virtualizing your application infrastructure. Each chapter uses real-world scenarios so that the readers can put into practice what they learn immediately and with the right guidance. Each topic is written defining a common need and developing the process to solve it using Microsoft App-V. This book is for system administrators or consultants who want to master and dominate App-V, and gain a deeper understanding of the technology in order to optimize App V impl.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=444332">Click here to view</a><br/> Responsive web design with HTML5 and CSS3 [electronic resource] : learn responsive design using HTML5 and CSS3 to adapt websites to any browser or screen size / Ben Frain. ent://SD_ILS/0/SD_ILS:254563 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Frain, Ben.<br/>Call Number&#160;006.76 23<br/>Publication Date&#160;2012<br/>Summary&#160;This book will lead you, step by step and with illustrative screenshots, through a real example. Are you writing two websites - one for mobile and one for larger displays? Or perhaps you've heard of Responsive Design but are unsure how to bring HTML5, CSS3, or responsive design all together. If so, this book provides everything you need to take your web pages to the next level - before all your competitors do!<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=448211">Click here to view</a><br/> FusionCharts beginners guide [electronic resource] : the official guide for fusioncharts suite : create interactive charts in JavaScript (HTML5) and Flash for your web and enterprise applications / Sanket Nadhani, Shamasis Bhattacharya, Pallav Nadhani. ent://SD_ILS/0/SD_ILS:255012 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Nadhani, Sanket.<br/>Call Number&#160;006.6 23<br/>Publication Date&#160;2012<br/>Summary&#160;The book is written as a practical, step-by-step guide to using FusionCharts Suite. The book not only teaches you the fundamentals and implementation of FusionCharts Suite, but also makes you the data visualization guru among your friends and colleagues by teaching how to select the right chart type and usability tips. Filled with examples, code samples and practical tips in a no-nonsense way, the book is a breeze to read. This book is both for beginners and advanced web developers who need to create interactive charts for their web applications. No previous knowledge of FusionCharts Suite is a.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=451806">Click here to view</a><br/> Moodle 2 for teaching 7-14 year olds beginner's guide [electronic resource] / Cooch Mary. ent://SD_ILS/0/SD_ILS:255190 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Cooch, Mary.<br/>Call Number&#160;371.334 22<br/>Publication Date&#160;2012<br/>Summary&#160;This book is part of Packt's Beginner's Guide series. Written in a friendly tone, the book starts at the very beginning with a blank Moodle page and you are taken step by step through the most useful features of Moodle, helped with many illustrative screenshots. This book is for regular, non-technical teachers of pre-teen or early teenage children. It assumes no prior knowledge of Moodle and no particular expertise on the web. Classroom assistants may also find this book a very useful resource. We will assume that you have an installation of Moodle managed by somebody else, so you are responsible only for creating and delivering course content.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=456952">Click here to view</a><br/> Oracle advanced PL/SQL developer professional guide [electronic resource] / Saurabh Gupta. ent://SD_ILS/0/SD_ILS:255191 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Gupta, Saurabh.<br/>Call Number&#160;005.7565 22<br/>Publication Date&#160;2012<br/>Summary&#160;This book is packed with real world examples that cover all the advanced features of PL/SQL. In turn, each major certification topic is covered in a separate chapter that makes understanding concepts easier. At the end of each chapter, you will find plenty of practice questions to strengthen and test your learning. If you are a PL/SQL developer looking for deeper insight and a move from mid-level programmer to professional database developer, then this is the best guide for you. This book is also an ideal guide for all the Associate level PL/SQL programmers who are preparing for the Professional 1Z0-146 certification. This book assumes you have prior knowledge of PL/SQL programming.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=456953">Click here to view</a><br/> Monkey game development [electronic resource] : beginner's guide : create monetized 2D games deployable to almost any platform / Michael Hartlef. ent://SD_ILS/0/SD_ILS:255005 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Hartlef, Michael.<br/>Call Number&#160;794.8<br/>Publication Date&#160;2012<br/>Summary&#160;The first two chapters will provide you with grounding in Monkey. In each subsequent chapter you will create a complete game deployable to either iOS, Android, HTML5, FLASH, OSX, Windows and XNA. The last chapter will show you how to monetize the games so you can be commercially successful in the app development world. Do you want to quickly create games deployable to all the major desktop and mobile platforms?, if so look no further. You will learn how to utilize the highly versatile Monkey compiler to create 2d games deployable almost anywhere. No game development or programming experience i.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=450206">Click here to view</a><br/> Adobe Edge quickstart guide [electronic resource] : quickly produce engaging motion and rich interactivity with Adobe Edge Preview 4 and above / Joseph Labrecque. ent://SD_ILS/0/SD_ILS:254091 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Labrecque, Joseph.<br/>Call Number&#160;006.696 23<br/>Publication Date&#160;2012<br/>Summary&#160;Adobe Edge Quickstart Guide is a practical guide on creating engaging content for the Web with Adobe's newest HTML5 tool. By taking a chapter-by-chapter look at each major aspect of Adobe Edge, the book lets you digest the available features in small, easily understandable chunks, allowing you to start using Adobe Edge for your web design needs immediately. If you are interested in creating engaging motion and interactive compositions using web standards with professional tooling, then this book is for you. Those with a background in Flash Professional wanting to get started quickly with Adobe.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=442319">Click here to view</a><br/> .NET 4.0 Generics [electronic resource] : beginner's guide ; enhance the type safety of your code and create applications easily using Generics in the .NET 4.0 framework / Sudipta Mukherjee ; foreword by Don Syme. ent://SD_ILS/0/SD_ILS:253113 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Mukherjee, Sudipta.<br/>Call Number&#160;006.7882 23<br/>Publication Date&#160;2012<br/>Summary&#160;This is a concise, practical guide that will help you learn Generics in .NET, with lots of real world and fun-to-build examples and clear explanations. It is packed with screenshots to aid your understanding of the process. This book is aimed at beginners in Generics. It assumes some working knowledge of C♯, but it isn't mandatory. The following would get the most use out of the book: Newbie C♯ developers struggling with Generics. Experienced C++ and Java Programmers who are migrating to C♯ and looking for an alternative to other generic frameworks like STL and JCF would find this book handy.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=432022">Click here to view</a><br/> Modern anti-windup synthesis [electronic resource] / Luca Zaccarian, Andrew R. Teel. ent://SD_ILS/0/SD_ILS:249016 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Zaccarian, Luca.<br/>Call Number&#160;629.83 22<br/>Publication Date&#160;2011<br/>Summary&#160;&quot;This book provides a wide variety of state-space--based numerical algorithms for the synthesis of feedback algorithms for linear systems with input saturation. Specifically, it addresses and solves the anti-windup problem, presenting the objectives and terminology of the problem, the mathematical tools behind anti-windup algorithms, and more than twenty algorithms for anti-windup synthesis, illustrated with examples. Luca Zaccarian and Andrew Teel's modern method--combining a state-space approach with algorithms generated by solving linear matrix inequalities--treats MIMO and SISO systems with equal ease. The book, aimed at control engineers as well as graduate students, ranges from very simple anti-windup construction to sophisticated anti-windup algorithms for nonlinear systems. Describes the fundamental objectives and principles behind anti-windup synthesis for control systems with actuator saturation takes a modern, state-space approach to synthesis that applies to both SISO and MIMO systems presents algorithms as linear matrix inequalities that can be readily solved with widely available software explains mathematical concepts that motivate synthesis algorithms uses nonlinear performance curves to quantify performance relative to disturbances of varying magnitudes Includes anti-windup algorithms for a class of Euler-Lagrange nonlinear systems traces the history of anti-windup research through an extensive annotated bibliography&quot;--<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=370822">Click here to view</a><br/> Autonomous ground vehicles / &Uuml;mit &Ouml;zg&uuml;ner, Tankut Acarman, Keith Redmill. ent://SD_ILS/0/SD_ILS:252210 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;&Ouml;zg&uuml;ner, &Uuml;. (&Uuml;mit), 1947- author.<br/>Call Number&#160;629.2042<br/>Publication Date&#160;2011<br/>Summary&#160;&quot;In the near future, we will witness vehicles with the ability to provide drivers with several advanced safety and performance assistance features. Autonomous technology in ground vehicles will afford us capabilities like intersection collision warning, lane change warning, backup parking, parallel parking aids, and bus precision parking. Providing you with a practical understanding of this technology area, this innovative resource focuses on basic autonomous control and feedback for stopping and steering ground vehicles. Covering sensors, estimation, and sensor fusion to percept the vehicle motion and surrounding objects, this unique book explains the key aspects that makes autonomous vehicle behavior possible. Moreover, you find detailed examples of fusion and Kalman filtering. From maps, path planning, and obstacle avoidance scenarios...to cooperative mobility among autonomous vehicles, vehicle-to-vehicle communication, and vehicle-to-infrastructure communication, this forward-looking book presents the most critical topics in the field today&quot;--Provided by publisher.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=416002">Click here to view</a><br/> Focusing on Your Customer. ent://SD_ILS/0/SD_ILS:290884 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Review, Harvard Business.<br/>Call Number&#160;658.812<br/>Publication Date&#160;2010<br/>Summary&#160;Closing individual sales, in most businesses, is not enough for success. Success depends on developing profitable lifetime relationships with customers. But gaining customer loyalty requires hard work, care, and attentiveness. In this book, you'll learn to assess the lifetime value of a customer, and why it makes sense to build loyalty among your target customers. You'll also learn to: - Understand the service-profit chain - Leverage the interrelationships among customer satisfaction, customer loyalty, employee capability, and company profitability - Build and refine a process for delivering extraordinary value to your customers.<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=5181811">Click here to view book</a><br/> Time-delay systems : analysis and control using the Lambert W function / Sun Yi, Patrick W. Nelson, A. Galip Ulsoy. ent://SD_ILS/0/SD_ILS:249112 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Yi, Sun, author.<br/>Call Number&#160;629.83 22<br/>Publication Date&#160;2010<br/>Summary&#160;&quot;This book comprehensively presents a recently developed novel methodology for analysis and control of time-delay systems. Time-delays frequently occurs in engineering and science. Such time-delays can cause problems (e.g. instability) and limit the achievable performance of control systems. The concise and self-contained volume uses the Lambert W function to obtain solutions to time-delay systems represented by delay differential equations. Subsequently, the solutions are used to analyze essential system properties and to design controllers precisely and effectively&quot;--Publisher's description.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=374812">Click here to view</a><br/> Assessment of the AHRQ patient safety initiative [electronic resource] : focus on implementation and dissemination evaluation report III (2004-2005) / Donna O. Farley [and others]. ent://SD_ILS/0/SD_ILS:236919 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Farley, Donna.<br/>Call Number&#160;610 22<br/>Publication Date&#160;2007<br/>Summary&#160;RAND has contracted with the Agency for Healthcare Research and Quality (AHRQ) to perform a longitudinal evaluation of the full scope of AHRQ's patient safety activities and to provide regular feedback to support the continuing improvement of the initiative over a four-year evaluation period. This interim report presents an update on the work RAND has performed during FY 2007 for the practice diffusion assessment. The assessment encompasses five specific analytic components: (1) development of a survey questionnaire to use for assessing adoption of the safe practices endorsed by the National Quality Foundation, (2) community studies of patient safety practice adoption and related activities, (3) continued analysis of trends in patient outcomes related to safety, (4) lessons from hospitals' use of patient safety tools developed by AHRQ, and (5) a second fielding of the hospital adverse event reporting system survey.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=230124">Click here to view</a><br/> The robot builder's cookbook [electronic resource] / Owen Bishop. ent://SD_ILS/0/SD_ILS:231777 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Bishop, Owen.<br/>Call Number&#160;629.892 22<br/>Publication Date&#160;2007<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=211519">Click here to view</a><br/> The eBay seller's tax and legal answer book : everything you need to know to keep the government off your back and out of your wallet / Cliff Ennico. ent://SD_ILS/0/SD_ILS:230967 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Ennico, Clifford R.<br/>Call Number&#160;658.87 22<br/>Publication Date&#160;2007<br/>Summary&#160;Even if you think of your eBay selling as a hobby rather than a business, the fact is that if you're making money, you are in business, and therefore subject to the same taxes and regulations as other &quot;real world&quot; retail businesses. Simply written and packed with stories of actual eBay sellers, The eBay Seller's Tax and Legal Answer Book takes you through the most common eBay transactions, pointing out all the legal and tax issues you're likely to encounter. Complete with sample contracts, forms, checklists, and disclaimers, this is a book no eBay seller should be without.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=191900">Click here to view</a><br/> Coaching standardized patients [electronic resource] : for use in the assessment of clinical competence / Peggy Wallace. ent://SD_ILS/0/SD_ILS:234806 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Wallace, Peggy.<br/>Call Number&#160;610.73076 22<br/>Publication Date&#160;2007<br/>Summary&#160;In today's medical education curriculum, it is necessary for students to learn the proper technique for taking medical histories, performing physical exams, and finding the appropriate way to educate and inform patients. The best way for a student to learn these skills is through hands-on training with a Standardized Patient (SP)--an actor who has been hired to portray a specific set of health problems and symptoms. Tips to Help You:.; Develop Coaching Skills and Be a Director to Your SPs.; Cast Standardized Patients.; Get the Best Performance from Your Actors.; Perfect Your SPs' Timing of Fac.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=246061">Click here to view</a><br/> Managing emerging technologies and organizational transformation in Asia [electronic resource] : a casebook / edited by Pan Shan-Ling. ent://SD_ILS/0/SD_ILS:257375 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Pan, Shan-Ling.<br/>Call Number&#160;658.40095 22<br/>Publication Date&#160;2006<br/>Summary&#160;This book provides organizational and managerial views on adopting emerging technologies for organizational transformation. The variety of issues and technologies covered in this book includes Radio Frequency Identification Technology (RFID); Enterprise Systems and Inter-Organizational Systems (IOS); Knowledge Management (KM); E-Business and E-Government initiatives. Eleven in-depth case studies documenting experiences and lessons learned in organizations and government agencies from the Asia Pacific region such as China, India, Malaysia, and Singapore are presented.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=514840">Click here to view</a><br/> High-performance consulting skills : the internal consultant's guide to value added performance / Mark A. Thomas. ent://SD_ILS/0/SD_ILS:228348 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Thomas, Mark A.<br/>Call Number&#160;658.46 22<br/>Publication Date&#160;2003<br/>Summary&#160;Annotation The concept of the &quot;internal consultant&quot; is now gaining considerable ground as managers in support functions seek to redefine their role and effectiveness. The emphasis that it places on moving from a &quot;colleague&quot; to a &quot;client&quot; perspective within the business can bring major benefits to both adviser and organisation. This book provides ... a practical understanding of the skills required to become a high-performance internal consultant, whatever your own area of expertise. It will help you:develop stronger, more productive working relationships with internal clientssecure greater internal client commitment to initiatives and change projectswork effectively in a less formal and hierarchical way on projects and initiativesmarket your services and build powerful internal networksenhance yoru own worth and value to the organisationWho should read this book?All managers working in support functions, such as HR, audit, training, personnel and IT, as well as areas such as finance and marketing.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=132019">Click here to view</a><br/> Principals and student achievement : what the research says / Kathleen Cotton. ent://SD_ILS/0/SD_ILS:224295 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Cotton, Kathleen.<br/>Call Number&#160;371.2012 22<br/>Publication Date&#160;2003<br/>Summary&#160;What are the direct and indirect influences of principals on student achievement? How do successful principals motivate others? What kinds of relationships do they have with parents, students, and staff? Principals and Student Achievement identifies 26 essential traits and behaviors of effective principals to show how they achieve success as instructional leaders. Based on a review of 81 key research articles from the last 20 years, this concise book examines how certain practices can affect student achievement, including: . Communication and interaction . Classroom observation and feedback to teachers . Recognition of student and staff achievement . Dedication to a safe and orderly school environment . Support of professional development of staff . Role modeling The book also reviews differences in instructional leadership between elementary and secondary principals, male and female principals, principals in high- and low-socioeconomic-status schools, and more. We all know that principals are important to student success, but few people have pinpointed exactly how they make a positive difference. At a time when principals are being asked to do more for school reform and accountability, Principals and Student Achievement provides a valuable resource for identifying what it takes to be an effective principal and, in turn, an effective school.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=102061">Click here to view</a><br/> Signal processing for active control / S.J. Elliott. ent://SD_ILS/0/SD_ILS:230829 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Elliott, S. J.<br/>Call Number&#160;620.23 22<br/>Publication Date&#160;2001<br/>Summary&#160;Signal Processing for Active Control sets out the signal processing and automatic control techniques that are used in the analysis and implementation of active systems for the control of sound and vibration. After reviewing the performance limitations introduced by physical aspects of active control, Stephen Elliott presents the calculation of the optimal performance and the implementation of adaptive real time controllers for a wide variety of active control systems. Active sound and vibration control are technologically important problems with many applications. 'Active control' means controlling disturbance by superimposing a second disturbance on the original source of disturbance. Put simply, initial noise + other specially-generated noise or vibration = silence [or controlled noise]. This book presents a unified approach to techniques that are used in the analysis and implementation of different control systems. It includes practical examples at the end of each chapter to illustrate the use of various approaches. This book is intended for researchers, engineers, and students in the field of acoustics, active control, signal processing, and electrical engineering.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=248891">Click here to view</a><br/> People smart : developing your interpersonal intelligence / Mel Silberman ; with Freda Hansburg. ent://SD_ILS/0/SD_ILS:233558 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Silberman, Melvin L.<br/>Call Number&#160;158.2 21<br/>Publication Date&#160;2000<br/>Summary&#160;WE ARE ALL in the people business because we deal with other people all the time. But do you sometimes reach out to others only to find your efforts misunderstood or rejected? Do you wish your relationships with people close to you were more harmonious and fulfilling? PeopleSmart is a practical guide for anyone who asks these questions, which means most of us at some time or other. It reveals a powerful plan for making your relationships more productive and rewarding-whether they are with a supervisor and coworkers or a spouse, relatives, and friends-by developing your interpersonal intelligen.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=368273">Click here to view</a><br/> Military leadership lessons for public service / Charles Szypszak. ent://SD_ILS/0/SD_ILS:310121 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Szypszak, Charles, author.<br/>Call Number&#160;352.236 23<br/>Publication Date&#160;2016<br/>Summary&#160;&quot;Military veterans have had some of the most intensive leadership training. Effective management of civil emergencies calls for the same official demeanor, decisiveness and trustworthiness as does combat. Good leadership is fundamentally the same in ordinary day-to-day challenges, as well. This book describes how the principles and methods of military leadership are effective for public service&quot;--<br/>Format:&#160;Electronic Resources<br/><a href="http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=1365428">http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=1365428</a><br/> Handling Conflict &amp; Difficult People Series 1. Handling Anyone Difficult ent://SD_ILS/0/SD_ILS:296017 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Seven Dimensions (Firm),<br/>Call Number&#160;XX(296017.1)<br/>Publication Date&#160;2016&#160;2013<br/>Summary&#160;We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis. He often feels like hitting them, which Steve naturally discourages. Carol offers her six ways of dealing with difficult people, explored by Steve and Carlos: (1) Observe calmly, do not get sucked into people&amp;#x2019;s dramas. (2) Listen and show empathy. Acknowledge people&amp;#x2019;s frustration. (3) Focus on facts: see what people want, and what you can do for them. (4) Ignore bad behaviors, no matter what people are dishing up (this can be easier said than done). (5) Give feedback about bad behavior in a constructive fashion. (6) Build your skills by rehearsing dealing with difficult people. As Steve says, &amp;#x201c;be 100% Zen&amp;#x201d;. And believe it or not, dealing with such people helps you get to the next level.. Key Learning Points: Over-reacting to difficult people gets in the way of a positive outcome.. LEARN TO HANDLE ANYONE DIFFICULT. DON&amp;#x2019;T get frustrated and emotional INSTEAD: Observe calmly. DON&amp;#x2019;T blame or over-react INSTEAD: Listen and show empathy. DON&amp;#x2019;T get involved or side-tracked INSTEAD: Focus on needs and facts. DON&amp;#x2019;T get upset by annoying behavior INSTEAD: Ignore or give feedback. . Observe calmly 2. Listen and show empathy 3. Focus on facts 4. Ignore bad behaviors 5. Give feedback 6. Build your skills. .<br/>Format:&#160;Electronic Resources<br/><a href="https://angliss.kanopy.com/node/151159">A Kanopy streaming video</a> <a href="https://www.kanopy.com/node/151159/external-image">Cover Image</a><br/> In praise of failure : the value of overcoming mistakes in sports and in life / Mark H. Anshel. ent://SD_ILS/0/SD_ILS:309931 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Anshel, Mark H. (Mark Howard), author.<br/>Call Number&#160;796.019 23<br/>Publication Date&#160;2016<br/>Summary&#160;&quot;Anshel provides a refreshing new perspective on how we can embrace failure as part of the process of achieving and succeeding at the highest level. Using sports psychology, Anshel addresses such issues as how to properly promote failure in sport and exercise settings, how errors lead to improvement, ways to constructively cope with failure, and how to help athletes fail 'safely.' In the process, Anshel shows that the highest-performing athletes have one characteristic in common: they learned and improved from setbacks ... shares stories of athletes, business professionals, scholars, and inventors who failed repeatedly before attaining their dreams, revealing the Integral role of failure in success.&quot;--Page 4 of cover<br/>Format:&#160;Electronic Resources<br/><a href="http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=1163177">http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=1163177</a><br/> Summary : Moving From Talk To Action. ent://SD_ILS/0/SD_ILS:290771 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Publishing, BusinessNews.<br/>Call Number&#160;658.812<br/>Publication Date&#160;2014<br/>Summary&#160;Complete summary of Richard C. Whiteley's book: &quot;The Customer Driven Company: Moving from Talk to Action&quot;. This summary of the ideas from Richard C. Whiteley's book &quot;The Customer Driven Company&quot; shows that customer satisfaction is the key to a long-term, successful business. In his book, the author explains the seven fundamentals of a customer driven business. Successful companies will create a consumer vision, treat their feedback seriously and learn from others who deal with customers well. They will create a culture where every employee is interested in customer satisfaction and eliminate any procedure that hampers consumer&acirc;&amp;#x80;&amp;#x99;s gratification. Good businesses will not only say they care about their customers, they will show it. This summary is a must-read for any leader who wants to start focusing on customers and reaping the rewards. Added-value of this summary: &acirc;&amp;#x80;&amp;#xA2; Save time &acirc;&amp;#x80;&amp;#xA2; Understand key concepts &acirc;&amp;#x80;&amp;#xA2; Expand your knowledge To learn more, read &quot;The Customer Driven Company&quot; and discover the key to success in today's competitive economy.<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=2078347">Click here to view book</a><br/> McKeachie's teaching tips : strategies, research, and theory for college and university teachers / Marilla D. Svinicki &amp; Wilbert J. McKeachie ; with chapters by David Nicol [and 9 others]. ent://SD_ILS/0/SD_ILS:309485 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Svinicki, Marilla D., 1946-, author.<br/>Call Number&#160;378.12 SVI<br/>Publication Date&#160;2014&#160;2011<br/>Summary&#160;&quot;This indispensable handbook provides helpful strategies for dealing with both the everyday challenges of university teaching and those that arise in efforts to maximize learning for every student. The suggested strategies are supported by research and adaptable to specific classroom situations. Rather than suggest a &quot;set of recipes&quot; to be followed mechanically, the book gives instructors the tools they need to deal with the ever-changing dynamics of teaching and learning.&quot;-- From publisher description.<br/>Format:&#160;Books<br/><a href="http://www.loc.gov/catdir/enhancements/fy1603/2012945451-d.html">Publisher description</a> <a href="http://www.loc.gov/catdir/enhancements/fy1603/2012945451-t.html">Table of contents only</a><br/> Bid management / Emma Jacques. ent://SD_ILS/0/SD_ILS:121779 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Jacques, Emma<br/>Call Number&#160;808.06 JAC<br/>Publication Date&#160;2011<br/>Summary&#160;Create winning bids proposals &amp; funding applications, find new opportunities, and beat the competition.<br/>Format:&#160;Books<br/> Stairs 2010 : Proceedings of the Fifth Starting AI Researchers' Symposium / Edited by Thomas &Aring;gotnes. ent://SD_ILS/0/SD_ILS:246820 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Starting Artificial Intelligence Researchers Symposium (5th : 2010 : Lisbon, Portugal)<br/>Call Number&#160;006.3 22<br/>Publication Date&#160;2011<br/>Summary&#160;This book contains revised versions of most of the peer-reviewed papers presented at the Fifth Symposium for Artificial Intelligence Researchers (STAIRS), which took place in Lisbon, Portugal, in conjunction with the 19th European Conference on Artificial Intelligence (ECAI) and the Sixth Conference on Prestigious Applications of Intelligent Systems (PAIS) in August 2010. STAIRS is an international meeting which aims to support AI researchers from all countries at the beginning of their career, and PhD students or those who have held a PhD for less than one year. It offers doctoral students and young post-doctoral AI fellows a unique and valuable opportunity to gain experience in presenting their work in a supportive scientific environment, where they can obtain constructive feedback on the technical content of their work as well as advice on how to present it, and where they can also establish contacts with the broader European AI research community. The topics cover a broad spectrum of subjects in the field of AI: learning and classification, ontologies and the semantic web, agent programming and planning, logic and reasoning, economic approaches, games, dialogue systems, user preferences and recommender systems. Offering an opportunity to glimpse the current work of the AI researchers of the future, this book will be of interest to anyone whose work involves the use of artificial intelligence and intelligent systems.&quot;--Publisher description.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=351795">Click here to view</a><br/> A delicate balance [electronic resource] : portfolio analysis and management for intelligence information dissemination programs / Eric Landree [and others]. ent://SD_ILS/0/SD_ILS:240310 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Landree, Eric.<br/>Call Number&#160;353.172380973 22<br/>Publication Date&#160;2009<br/>Summary&#160;This publication describes the application of the RAND Corporation's Portfolio Analysis and Management Method (PortMan) to the evaluation of the National Security Agency's (NSA) information dissemination program portfolio, which is managed by the NSA Information Sharing Services (ISS) division. RAND's PortMan method enables the data-driven analysis of project portfolios and provides a means to monitor the progress of potentially high-value projects. It also allows portfolio managers to monitor the impact of any mitigation strategies they undertake, ensuring that the portfolio's highest potential value is achieved. For this project, RAND researchers first employed the Delphi method, a process for eliciting group opinion by a series of questionnaires with selective feedback from earlier responses, to collect expert opinion from the ISS Senior Leadership Group. This allowed for an estimation of value and risk for each project. RAND then used these estimates, together with cost information provided by ISS, to develop project rankings and to estimate the expected value-to-cost ratio for each project. RAND selected portfolios of projects that maximized the total expected value for the available program budget using a linear programming method and compared these results to ISS management's funding priorities.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=314469">Click here to view</a><br/> The differentiated school : making revolutionary changes in teaching and learning / Carol Ann Tomlinson, Kay Brimijoin, Lane Narvaez. ent://SD_ILS/0/SD_ILS:233647 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Tomlinson, Carol A.<br/>Call Number&#160;371.394 22<br/>Publication Date&#160;2008<br/>Summary&#160;Includes common misconceptions about differentiation; nonnegotiables that are essential to the implementation of differentiated instruction; factors that contribute to failure to change classroom practice; leadership lessons for accomplishing the change process; tools for monitoring and evaluating the change toward differentiation; and characteristics of staff development practices that support differentiated instruction.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=233536">Click here to view</a><br/> Analysis and control of complex nonlinear processes in physics, chemistry and biology [electronic resource] / editors, L. Schimansky-Geier [and others]. ent://SD_ILS/0/SD_ILS:242973 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Schimansky-Geier, L.<br/>Call Number&#160;530.1518 22<br/>Publication Date&#160;2007<br/>Summary&#160;Nonlinear dynamics of complex processes is an active research field with large numbers of publications in basic research, and broad applications from diverse fields of science. Nonlinear dynamics as manifested by deterministic and stochastic evolution models of complex behavior has entered statistical physics, physical chemistry, biophysics, geophysics, astrophysics, theoretical ecology, semiconductor physics and -optics, etc. This field of research has induced a new terminology in science connected with new questions, problems, solutions and methods. New scenarios have emerged for spatio-temp.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=203841">Click here to view</a><br/> Complex adaptive systems [electronic resource] : an introduction to computational models of social life / John H. Miller and Scott E. Page. ent://SD_ILS/0/SD_ILS:251513 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Miller, John H. (John Howard), 1959- author.<br/>Call Number&#160;300.1513 22<br/>Publication Date&#160;2007<br/>Summary&#160;This book provides the first clear, comprehensive, and accessible account of complex adaptive social systems, by two of the field's leading authorities. Such systems--whether political parties, stock markets, or ant colonies--present some of the most intriguing theoretical and practical challenges confronting the social sciences. Engagingly written, and balancing technical detail with intuitive explanations, Complex Adaptive Systems focuses on the key tools and ideas that have emerged in the field since the mid-1990s, as well as the techniques needed to investigate such systems. It provides a detailed introduction to concepts such as emergence, self-organized criticality, automata, networks, diversity, adaptation, and feedback. It also demonstrates how complex adaptive systems can be explored using methods ranging from mathematics to computational models of adaptive agents.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=329674">Click here to view</a><br/> Building student literacy through sustained silent reading / Steve Gardiner. ent://SD_ILS/0/SD_ILS:227425 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Gardiner, Steve.<br/>Call Number&#160;428.4071 22<br/>Publication Date&#160;2005<br/>Summary&#160;Annotation Building Student Literacy Through Sustained Silent Reading offers a powerful solution for teachers who want to improve their students reading ability: Let students choose what they read and give them the time to read it. For 27 years, high school teacher Steve Gardiner has used the sustained silent reading (SSR) program in his English classes to help students of all abilities and backgrounds improve their literacy. Gardiner writes with refreshing candor about his own experiences developing a sustained silent reading program. He demonstrates convincingly that giving students 15 minutes of uninterrupted reading time each day can help them discover their own abilities and develop enduring reading habits. Gardiner also explores SSR's effect on the various dimensions of literacy reading and writing proficiency, vocabulary and spelling skills, and content comprehension by summarizing current research and sharing feedback from teachers, students, and administrators. Finally, he demonstrates how teachers can adapt SSR for their classes unique needs without interfering with mandated curriculum or lesson plans. In an environment where reading is an essential part of all subjects, Building Student Literacy Through Sustained Silent Reading shows how a simple and inexpensive program can not only help students achieve greater success in school, but give them a valuable gift: the joy of reading.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=141344">Click here to view</a><br/> Weather cycles : real or imaginary? / William James Burroughs. ent://SD_ILS/0/SD_ILS:226291 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Burroughs, William James.<br/>Call Number&#160;551.5 22<br/>Publication Date&#160;2003<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=125119">Click here to view</a><br/> Valve and transistor audio amplifiers / John Linsley Hood. ent://SD_ILS/0/SD_ILS:230766 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Hood, John Linsley.<br/>Call Number&#160;621.3893 22<br/>Publication Date&#160;1997<br/>Summary&#160;The audio amplifier is at the heart of audio design. Its performance determines largely the performance of any audio system. John Linsley Hood is widely regarded as the finest audio designer around, and pioneered design in the post-valve era. His mastery of audio technology extends from valves to the latest techniques. This is John Linsley Hood's greatest work yet, describing the milestones that have marked the development of audio amplifiers since the earliest days to the latest systems. Including classic amps with valves at their heart and exciting new designs using the latest components, this book is the complete world guide to audio amp design. John Linsley Hood is responsible for numerous amplifier designs that have led the way to better sound, and has also kept up a commentary on developments in audio in magazines such as The Gramophone, Electronics in Action and Electronics and Wireless World. He is also the author of The Art of Linear Electronics and Audio Electronics published by Newnes. Complete world guide to audio amp design written by world famous author Covers classic amps to new designs using latest components includes the best of valves as well as best of transistors.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=207506">Click here to view</a><br/> Think Human : The Customer Experience Revolution in the Digital Age. ent://SD_ILS/0/SD_ILS:312072 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Duha, Olivier.<br/>Call Number&#160;658.812<br/>Publication Date&#160;2024<br/>Summary&#160;Maximize customer satisfaction by transforming your customer relations into a key strategic resource, learning how to effectively utilize technology as well as the human touch to create a winning customer experience.<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=31013177">Click here to view book</a><br/> Managing knock your socks off service [electronic resource] / by Chip R. Bell and Ron Zemke. ent://SD_ILS/0/SD_ILS:121364 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Bell, Chip R.<br/>Call Number&#160;658.812 BEL<br/>Publication Date&#160;2013<br/>Summary&#160;The bestselling customer service management book-updated with fresh examples, new tools, and the latest, cutting-edge ideas.<br/>Format:&#160;Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=1173433">Click here to view book</a><br/> Advanced penetration testing for highly-secured environments [electronic resource] : the ultimate security guide / Lee Allen. ent://SD_ILS/0/SD_ILS:255189 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Allen, Lee.<br/>Call Number&#160;005.8 23<br/>Publication Date&#160;2012<br/>Summary&#160;An intensive hands-on guide to perform professional penetration testing for highly-secured environments from start to finish. You will learn to provide penetration testing services to clients with mature security infrastructure. Understand how to perform each stage of the penetration test by gaining hands-on experience in performing attacks that mimic those seen in the wild. In the end, take the challenge and perform a virtual penetration test against a fictional corporation. If you are looking for guidance and detailed instructions on how to perform a penetration test from start to finish, are looking to build out your own penetration testing lab, or are looking to improve on your existing penetration testing skills, this book is for you. Although the books attempts to accommodate those that are still new to the penetration testing field, experienced testers should be able to gain knowledge and hands-on experience as well. The book does assume that you have some experience in web application testing and as such the chapter regarding this subject may require you to understand the basic concepts of web security. The reader should also be familiar with basic IT concepts, and commonly used protocols such as TCP/IP.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=456955">Click here to view</a><br/> Design Like Apple : Seven Principles for Creating Insanely Great Products, Services, and Experiences. ent://SD_ILS/0/SD_ILS:290580 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Edson, John.<br/>Call Number&#160;658.5752<br/>Publication Date&#160;2012<br/>Summary&#160;Implement the same principles that shaped Apple's approach to design Apple sees design as a tool for creating beautiful experiences that convey a point of view down to the smallest detail--&icirc;from the tactile feedback of keyboard to the out-of-the-box experience of an iPhone package. And all of these capabilities are founded in a deep and rich embrace of what it means to be a designer. Design Like Apple uncovers the lessons from Apple's unique approach to product creation, manufacturing, delivery, and customer experience. Offers behind-the-scenes stories from current and recent Apple insiders Draws on case studies from other companies that have mastered the creative application of design to create outrageous business results Delivers how-to lessons across design, marketing, and business strategy Bridging creativity and commerce, this book will show you to how to truly Design Like Apple.<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=836617">Click here to view book</a><br/> Prevention of food waste in restaurants, hotels, canteens and catering [electronic resource] / Jarle Marthinsen... [et al]. ent://SD_ILS/0/SD_ILS:156231 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Marthinsen, Jarle.<br/>Call Number&#160;647.95068 MAR<br/>Publication Date&#160;2012<br/>Format:&#160;Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=3383393">Click here to view book</a><br/> Hubert Keller's Souvenirs : Stories and Recipes from My Life. ent://SD_ILS/0/SD_ILS:305692 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Keller, Hubert.<br/>Call Number&#160;641.5944<br/>Publication Date&#160;2012<br/>Summary&#160;Souvenirs is a memoir cookbook written by the multitalented Hubert Keller: chef, restaurateur, and Frenchman. Through personal stories and 120 recipes, the book explores his classical training and traces his development as a creative superstar chef. Keller apprentices in a Michelin three star-rated restaurant at the age of 16. He moves from his native Alsace, to southern France, and is inspired by the cuisine of the sun while working with the great French chefs of his time, Roger Verg&eacute;, Paul Bocuse, and Gaston Len&ocirc;tre. He learns to adapt to challenging new environments in South America, and the United States, and charts his own path into the newest frontiers of the restaurant business. The book is organized by seminal themes in his life; it starts with his family in France, and ends back there in the &quot;Holiday&quot; chapter. The myriad recipes, which have been adapted for the home cook, are intertwined with 125 of Eric Wolfinger's luscious images of family and friends, food and cuisine, and the places and landscapes of France, Las Vegas, and San Francisco, which all make up chef Keller's life.<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=6932646">Click here to view book</a><br/> A survival guide for new faculty members [electronic resource] : outlining the keys to success for promotion and tenure / by Jeffrey P. Bakken and Cynthia G. Simpson. ent://SD_ILS/0/SD_ILS:247224 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Bakken, Jeffrey P.<br/>Call Number&#160;378.12<br/>Publication Date&#160;2011<br/>Summary&#160;&quot;A Survival Guide for New Faculty Members: Outlining the Keys to Success for Promotion and Tenure provides new faculty members with practical, down-to-earth wisdom and suggestions for successfully working through to tenure and promotion. The authors, both successful and experienced administrators and experts in higher education, have provided an extremely well-organized and useful guide for new faculty members. It focuses on all aspects of becoming a new faculty member including the various expectations in completing a successful journey toward promotion and tenure. The book underscores the importance of recognizing the three facets of faculty life of teaching, research, and service. This volume clearly sets out, compares, and separates those three components with clarity and provides very useful advice for putting the three together. Taken together with the chapters on 'Documenting Your Progress' and 'Promotion and Tenure, ' new faculty are provided with a solid, practical introduction to building a foundation for success in higher education. Feedback and tips are also provided within each chapter. It is written in a style that readers will be able to easily comprehend and understand and is supported with many examples. In addition, the information can be easily applied to new faculty at various types of institutions of higher education.&quot;--EBL book details.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=385601">Click here to view</a><br/> International Seminar on Nuclear War and Planetary Emergencies [electronic resource] : 42nd session ..., &quot;E. Majorana&quot; Centre for Scientific Culture, Erice, Italy, 19-24 August 2009 / edited by R. Ragaini. ent://SD_ILS/0/SD_ILS:249710 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Ragaini, Richard C.<br/>Call Number&#160;363.7 23<br/>Publication Date&#160;2010<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=374828">Click here to view</a><br/> JasperReports 3.5 for Java developers [electronic resource] : create, design, format, and export reports with the world's most popular Java reporting library / David R. Heffelfinger ; reviewers, Allan Bond [and others]. ent://SD_ILS/0/SD_ILS:238157 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Heffelfinger, David R.<br/>Call Number&#160;005.133 22<br/>Publication Date&#160;2009<br/>Summary&#160;&quot;The book has been fully updated to use JasperReports 3.5, the latest version of JasperReports. Previously accepted techniques that have now been deprecated have been replaced with their modern counterparts. All examples in the book have been updated to use XML schemas for report templates. Coverage of new data sources that JasperReports now supports has been added to the book. Additionally, JasperReports can now export reports to even more formats than before and exporting reports to these new formats is covered in this new edition of the book. Starting with the basics of adding reporting capabilities to your application and creating report templates, you will first see how to produce your reports through the use of JRXML files, custom ANT targets, and then preview them in both the web browser and the native browser of JasperReports. All examples have been updated to use XML schemas. New export formats, such as OpenDocument Text, and new data sources now supported by JasperReports are now covered in this updated edition&quot;--Resource description page.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=333466">Click here to view</a><br/> Practical process control for engineers and technicians [electronic resource] / Wolfgang Altmann ; contributing author, David Macdonald. ent://SD_ILS/0/SD_ILS:227187 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Altmann, Wolfgang.<br/>Call Number&#160;620.00115 22<br/>Publication Date&#160;2005<br/>Summary&#160;This book is aimed at engineers and technicians who need to have a clear, practical understanding of the essentials of process control, loop tuning and how to optimize the operation of their particular plant or process. The reader would typically be involved in the design, implementation and upgrading of industrial control systems. Mathematical theory has been kept to a minimum with the emphasis throughout on practical applications and useful information. This book will enable the reader to: * Specify and design the loop requirements for a plant using PID control * Identify and apply the essential building blocks in automatic control * Apply the procedures for open and closed loop tuning * Tune control loops with significant dead-times * Demonstrate a clear understanding of analog process control and how to tune analog loops * Explain concepts used by major manufacturers who use the most up-to-date technology in the process control field A practical focus on the optimization of process and plant Readers develop professional competencies, not just theoretical knowledge Reduce dead-time with loop tuning techniques.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=130230">Click here to view</a><br/> The global carbon cycle : integrating humans, climate, and the natural world / edited by Christopher B. Field and Michael R. Raupach. ent://SD_ILS/0/SD_ILS:225407 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Field, Christopher B.<br/>Call Number&#160;363.738746 22<br/>Publication Date&#160;2004<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=118252">Click here to view</a><br/> Bebop to the Boolean boogie [electronic resource] : an unconventional guide to electronics fundamentals, components, and processes / by Clive (call me &quot;Max&quot;) Maxfield ; foreword by Peter Waddell. ent://SD_ILS/0/SD_ILS:231819 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Maxfield, Clive, 1957-<br/>Call Number&#160;621.381 22<br/>Publication Date&#160;2003<br/>Summary&#160;From reviews of the first edition: &quot;If you want to be reminded of the joy of electronics, take a look at Clive (Max) Maxfield's book Bebop to the Boolean Boogie.&quot;--Computer Design &quot;Lives up to its title as a useful and entertaining technical guide ... well-suited for students, technical writers, technicians, and sales and marketing people.&quot;--Electronic Design &quot;Writing a book like this one takes audacity! ... Maxfield writes lucidly on a variety of complex topics without 'writing down' to his audience.&quot;--EDN &quot;A highly readable, well-illustrated guided tour through basic electronics.&quot;--Science Books &amp; Films &quot;Extremely readable and easy to understand, you'll wonder how people learned about this stuff before this book came along.&quot;--New Book Bulletin, Computer Literacy Bookshops * The difference between the analog and digital worlds. * What logic gates are and how to make them from transistors.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=196306">Click here to view</a><br/> Canvas LMS course design : create and deliver interactive online courses on the Canvas learning management system / Ryan John. ent://SD_ILS/0/SD_ILS:311323 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;John, Ryan, author.<br/>Call Number&#160;005.1 23<br/>Publication Date&#160;2021<br/>Summary&#160;Canvas is an online learning management system (LMS) and one of the most powerful teaching tools that educational institutions worldwide have adopted thanks to its streamlined functionality, intuitive user interface, and robust features. This revised second edition of Canvas LMS Course Design will show you how to design, create, and teach engaging classes in online, hybrid, or fusion settings using the Canvas LMS. The book will guide you through the steps of setting up your Canvas account, creating activities and assignments, designing and customizing the course layout, and teaching your course. Whether you're using an institutional or Free-for-Teacher account, you'll be able to use Canvas for grading, feedback, and communication with and between students. As you progress, you'll learn how to integrate external apps and services with Canvas. Finally, the book features an exclusive section detailing how you can use Canvas' built-in resources as well as other resources to tackle challenges while working with the LMS. Throughout, this book will give you the technical knowledge you need to create unique learning experiences for students. By the end of this Canvas LMS Course Design, you'll be able to successfully teach online with the help of logical descriptions and step-by-step screenshots that clearly explain how to build a phenomenal course.<br/>Format:&#160;Electronic Resources<br/><a href="http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=2934073">http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=2934073</a><br/> Advances in analysis and control of time-delayed dynamical systems [electronic resource] / edited by Jian-Qiao Sun &amp; Qian Ding. ent://SD_ILS/0/SD_ILS:261692 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Sun, Jian-Qiao.<br/>Call Number&#160;629.83 22<br/>Publication Date&#160;2013<br/>Summary&#160;Analysis and control of time-delayed systems have been applied in a wide range of applications, ranging from mechanical, control, economic, to biological systems. Over the years, there has been a steady stream of interest in time-delayed dynamic systems, this book takes a snap shot of recent research from the world leading experts in analysis and control of dynamic systems with time delay to provide a bird's eye view of its development. The topics covered in this book include solution methods, stability analysis and control of periodic dynamic systems with time delay, bifurcations, stochastic dynamics and control, delayed Hamiltonian systems, uncertain dynamic systems with time delay, and experimental investigations of delayed structural control.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=670632">Click here to view</a><br/> Instant PhoneGap social app development [electronic resource] : consume social network feeds and share social network content using native plugins and PhoneGap / Kerri Shotts. ent://SD_ILS/0/SD_ILS:258512 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Shotts, Kerri.<br/>Call Number&#160;004.16 22<br/>Publication Date&#160;2013<br/>Summary&#160;Filled with practical, step-by-step instructions and clear explanations for the most important and useful tasks. Get the job done and learn as you go. This book is concise and follows a clear, step-by-step tutorial approach. You'll need to have a desire to learn about mobile application development. Since Phonegap uses HTML, CSS, and Javascript heavily, it is important to have a good understanding of these topics. You should also have a good understanding of your desired platform and corresponding SDK and IDE (that is, if you want to develop for Android, you should be familiar with Eclipse. Fo.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=533217">Click here to view</a><br/> Instant Wijmo Widgets How-to [electronic resource]. ent://SD_ILS/0/SD_ILS:259009 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Eke-Okoro, Tochi.<br/>Call Number&#160;006.76<br/>Publication Date&#160;2013<br/>Summary&#160;Filled with practical, step-by-step instructions and clear explanations for the most important and useful tasks. A recipe-based instant tutorial, showing app development with Knockout and Wijmo, and covering major widgets and themes. This book aims at equipping the reader with the necessary tools that Wijmo and Knockout JS provide for easing and speeding up development. It addresses the needs of everyone in the UI development space, both experienced and newbies. To get the most out of this book you should have a good working knowledge of HTML, CSS, and JavaScript, and will need to be comfortable.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=562008">Click here to view</a><br/> Keyshot 3D Rendering [electronic resource]. ent://SD_ILS/0/SD_ILS:257679 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Jo, Jei Lee.<br/>Call Number&#160;006.696<br/>Publication Date&#160;2012<br/>Summary&#160;The book includes a series of step-by-step illustrated tutorials supported by a detailed explanation for each aspect of the 3D rendering procedure. Some of the procedures or steps may be omitted if they have been previously explained in an exercise or chapter. &quot;&quot;Keyshot 3D Rendering&quot;&quot; is ideal for beginners and professionals who are involved with product development, entertainment, and industrial design. It is recommended for readers who already have some level of experience with 3D modelling, texturing, and rendering applications.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=526174">Click here to view</a><br/> Semantic Web technologies for e-learning [electronic resource] / edited by Darina Dicheva, Riichiro Mizoguchi and Jim Greer. ent://SD_ILS/0/SD_ILS:239859 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Dicheva, Darina.<br/>Call Number&#160;621.38 22<br/>Publication Date&#160;2009<br/>Summary&#160;Outlines the research, theoretical and technological advances, and applications of semantic web and web 2.0 technologies in e-learning. This book incorporates some papers from the International Workshop on Ontologies and Semantic Web in e-Learning (SWEL).<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=315820">Click here to view</a><br/> Intuitive analog circuit design : a problem-solving approach using design case studies / by Marc T. Thompson. ent://SD_ILS/0/SD_ILS:230499 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Thompson, Marc T.<br/>Call Number&#160;621.3815 22<br/>Publication Date&#160;2006<br/>Summary&#160;This book reflects Dr. Thompson's twenty years of experience designing and teaching analog circuit design, and is an outgrowth of course notes from his graduate-level analog circuit design course taught at Worcester Polytechnic Institute entitled &quot;Analog Circuits and Intuition.&quot; In this class, he describes intuitive and &quot;back of the envelope&quot; techniques for designing and analyzing analog circuits, including transistor amplifiers (CMOS and bipolar), transistor switching, thermal circuit design, magnetic circuit design, control systems, and the like. The application of some simple rules-of-thumb and design techniques is the first step in developing an intuitive understanding of the behavior of complex electrical systems. This book outlines some ways of thinking about analog circuits and systems that hopefully develops such &quot;circuit intuition&quot; and a &quot;feel&quot; for what a good, working analog circuit design should be. *Introduces analog circuit design with a minimum of mathematics. *Gives readers an intuitive &quot;feel&quot; for analog circuit operation and rules-of-thumb for their design. *Uses numerous analogies from digital design to help readers whose main background is in digital make the transition to analog design. *Accompanying CD-ROM contains PowerPoint presentations for each chapter and MATLAB files used in the text.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=196317">Click to view here</a><br/> Synthesizing research on language learning and teaching [electronic resource] / edited by John M. Norris, Lourdes Ortega. ent://SD_ILS/0/SD_ILS:233475 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Norris, John Michael.<br/>Call Number&#160;418.0072 22<br/>Publication Date&#160;2006<br/>Summary&#160;This volume presents the first collection of work on research synthesis in applied linguistics. It introduces readers to a cutting-edge approach for reviewing and summarizing exactly what accumulated research has to say about theoretical and practical subjects. John Norris and Lourdes Ortega first elucidate the value and practice of synthesis, and they challenge all members of the research community to adopt a &quot;synthetic ethic&quot;. The book then features seven empirical syntheses, each modeling rigorous synthetic practice in definitively reviewing the state of knowledge and research quality in.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=229941">Click here to view</a><br/> Teaching writing in the content areas [electronic resource] / Vicki Urquhart and Monette McIver. ent://SD_ILS/0/SD_ILS:227185 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Urquhart, Vicki, 1950-<br/>Call Number&#160;808.042071 22<br/>Publication Date&#160;2005<br/>Summary&#160;Annotation Most educators intuitively understand the critical relationship between thinking and writing: writing allows us to express what we think, but the very act of writing spurs a process of exploration that changes our thinking and helps us learn. Teaching Writing in the Content Areas examines nearly 30 years of research to identify how teachers can incorporate writing instruction that helps students master the course content and improve their overall achievement. Building on the recommendations of the National Commission on Writing, authors Vicki Urquhart and Monette McIver introduce four critical issues teachers should address when they include writing in their content courses: Creating a positive environment for the feedback and guidance students need at various stages, including prewriting, drafting, revising, and editing Monitoring and assessing how much students are learning through their writing Choosing computer programs that best enhance the writing process Strengthening their knowledge of course content and their own writing skills The authors also provide 35 classroom strategies, practices, and handouts that teachers can easily use in most subject areas or grade levels. From prewriting guides and worksheets to instructional guidance and analysis, the strategies offer realistic options to help teachers tailor writing assignments and instruction to the needs of each class. Teaching Writing in the Content Areas is more than a primer for teaching the mechanics of writing; it is a research-based guide to regularly engage students in writing that pushes them to express themselves clearly, to explore new ideas, and to become critical thinkers.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=135715">Click here to view</a><br/> Advanced studies of flexible robotic manipulators [electronic resource] : modeling, design, control and applications / Fei-Yue Wang, Yanqing Gao. ent://SD_ILS/0/SD_ILS:234491 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Wang, Fei-Yue.<br/>Call Number&#160;629.892 W24 22<br/>Publication Date&#160;2003<br/>Summary&#160;Flexible robotic manipulators pose various challenges in research as compared to rigid robotic manipulators, ranging from system design, structural optimization, and construction to modeling, sensing, and control. Although significant progress has been made in many aspects over the last one-and-a-half decades, many issues are not resolved yet, and simple, effective, and reliable controls of flexible manipulators still remain an open quest. Clearly, further efforts and results in this area will contribute significantly to robotics (particularly automation) as well as its application and education in general control engineering. To accelerate this process, the leading experts in this important area present in this book the state of the art in advanced studies of the design, modeling, control and applications of flexible manipulators.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=235699">Click here to view</a><br/> Protest and the politics of blame [electronic resource] : the Russian response to unpaid wages / Debra Javeline. ent://SD_ILS/0/SD_ILS:243648 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Javeline, Debra, 1967-<br/>Call Number&#160;331.210947 21<br/>Publication Date&#160;2003<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=310080">Click here to view</a><br/> The manager's pocket guide to workplace coaching [electronic resource] / Daniel A. Feldman. ent://SD_ILS/0/SD_ILS:242869 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Feldman, Daniel A.<br/>Call Number&#160;658.0072 22<br/>Publication Date&#160;2001<br/>Summary&#160;This guide is designed to help people become better managers. When a person is elevated to a management position, it is usually because he or she has done well at mastering the prerequisite technical skills. While knowledge of the technical side of the job is important, it doesn't provide guidance for effectively managing subordinates. This guide will help managers: Recognize the importance of assuming the role of coach while managing subordinate personnel; Approach your role of coach in the optimal way; Learn the key elements of the coaching process; Develop the different skills that foster good coaching communication; Identify the many forums available for coaching employees; Coaching employees to develop their skills helps not only the employee, but also the manager, the team, and the organization.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=388945">Click here to view</a><br/> Understanding The Simpsons : animating the politics and poetics of participatory culture / Moritz Fink. ent://SD_ILS/0/SD_ILS:311401 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Fink, Moritz, author.<br/>Call Number&#160;791.4572 23<br/>Publication Date&#160;2021<br/>Summary&#160;Another book on The Simpsons? you might wonder. Isn't the yellow cartoon troupe around the eponymous chaotic family somewhat worn-out? Perhaps you even ask yourself whether that nineties' show is still on the air anyhow. Accolades such as &quot;the best TV show of the twentieth century&quot; or &quot;the longest-running scripted series on American prime-time television&quot; have elevated The Simpsons to the pop culture pantheon, while also suggesting the very vintage character of the program. But the label &quot;The Simpsons&quot; refers not just to a show that seems to belong to a bygone television era, it implies a rich narrative universe, including a set of iconic figures, familiar across continents and generations. Through lens of a transmedia studies, Understanding The Simpsons traces the franchise's trajectory, from its original conception shaped by alternative media traditions to its astounding, long-lived impact as a cult phenomenon in popular culture. Examining the legacy of online fan forums and bootleg T-shirts from the show's heyday in the early 1990s, as well as the meaning of The Simpsons in contemporary digital culture, this book demonstrates how one of the most popular comedy series of all time has redefined the intersections between the corporate media and participatory culture - and is alive indeed<br/>Format:&#160;Electronic Resources<br/><a href="http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=3039207">http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=3039207</a><br/> Better business relationships : insights from psychology and management for working in a digital world / Kim Tasso. ent://SD_ILS/0/SD_ILS:310563 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Tasso, Kim, author.<br/>Call Number&#160;650.13 23<br/>Publication Date&#160;2019<br/>Format:&#160;Electronic Resources<br/><a href="http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=1880615">http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=1880615</a><br/> Turning skills and strengths into careers for young adults with autism spectrum disorder : the BASICS college curriculum / Michelle Rigler, Amy Rutherford and Emily Quinn. ent://SD_ILS/0/SD_ILS:298278 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Rigler, Michelle, author.<br/>Call Number&#160;650.140874 23<br/>Publication Date&#160;2016<br/>Summary&#160;This practical college curriculum helps students with Autism Spectrum Disorder (ASD) to begin to make the transition to the next stage of life - their career. With detailed personality and skills profiling, job-hunting strategies, and interview preparation, it is an ideal textbook for ASD college programs or for student self-study.<br/>Format:&#160;Electronic Resources<br/><a href="http://ezproxy.angliss.edu.au/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=1077131">Click here to view</a><br/> Hospitality Experience / Frans Melissen [and 3 others], editors. ent://SD_ILS/0/SD_ILS:292181 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Melissen, Frans<br/>Call Number&#160;647.94068 HOS<br/>Publication Date&#160;2015<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=5981710">Click here to view book</a><br/> Playing Harry Potter : essays and interviews on fandom and performance / edited by Lisa S. Brenner. ent://SD_ILS/0/SD_ILS:309808 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Brenner, Lisa S., editor.<br/>Call Number&#160;823.914 23<br/>Publication Date&#160;2015<br/>Summary&#160;&quot;Through classroom activities, wizard rock concerts and organizations like the Harry Potter Alliance, Harry Potter fans are using creativity to positively impact the world. This collection of essays and interviews examines how playful fandom not only re-imagines the canon but also challenges consumerism, questions notions of identity and fosters participatory culture&quot;--<br/>Format:&#160;Electronic Resources<br/><a href="http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=1004811">http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=1004811</a><br/> Customer Service Pocketbook [electronic resource] /Sean McManus, Tony Newby. ent://SD_ILS/0/SD_ILS:152489 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;McManus, Sean.<br/>Call Number&#160;658.812 MCM<br/>Publication Date&#160;2013<br/>Summary&#160;The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service. This third edition has been fully revised to reflect the changes in responding to customers' needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effective communication methods and much more. The importance of setting standards, measuring customer service and mystery shopper programmes is discussed. Recognising and respecting internal customers is<br/>Format:&#160;Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=1990615">Click here to view book</a><br/> Sensory play : play in the EYFS / Sue Gascoyne. ent://SD_ILS/0/SD_ILS:282439 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Gascoyne, Sue.<br/>Call Number&#160;372.21 23<br/>Publication Date&#160;2011<br/>Summary&#160;Sensory Play draws upon current research findings and observations to present an informative and practical guide to maximising children's sensory play opportunities. This guide enables practitioners to understand the values and benefits of sensory play, incorporating case studies and current research findings to make practical links to the EYFS. Sensory play is set within a wider context, highlighting links to child development theories. This title explains how sensory play can be a valuable...<br/>Format:&#160;Electronic Resources<br/><a href="http://ezproxy.angliss.edu.au/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=463593">Click here to view</a> <a href="http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=e900xww&AN=463593">Click here to view</a><br/> Media in foreign language teaching and learning [electronic resource] / edited by Wai-Meng Chan [and others]. ent://SD_ILS/0/SD_ILS:252167 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Chan, Wai Meng, 1962-<br/>Call Number&#160;418.0078 23<br/>Publication Date&#160;2011<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=407440">Click here to view</a><br/> Electronic discourse in language learning and language teaching [electronic resource] / edited by Lee B. Abraham, Lawrence Williams. ent://SD_ILS/0/SD_ILS:238194 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Abraham, Lee B.<br/>Call Number&#160;418.002854678 22<br/>Publication Date&#160;2009<br/>Summary&#160;New technologies are constantly transforming traditional notions of language use and literacy in online communication environments. While previous research has provided a foundation for understanding the use of new technologies in instructed second language environments, few studies have investigated new literacies and electronic discourse beyond the classroom setting. This volume seeks to address this gap by providing corpus-based and empirical studies of electronic discourse analyzing social and linguistic variation as well as communicative practices in chat, discussion forums, blogs, and po.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=284004">Click here to view</a><br/> The thin bone vault [electronic resource] : the origin of human intelligence / Fredric M. Menger. ent://SD_ILS/0/SD_ILS:239926 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Menger, Fredric M., 1937-<br/>Call Number&#160;612.82 22<br/>Publication Date&#160;2009<br/>Summary&#160;This book delves into one of the greatest riddles perplexing modern science: &quot;Why are humans so smart?&quot; In a format understandable even by the non-expert, the author investigates the origins of human intelligence, starting with classical Darwinian concepts. Thus, the strengths and beauty of natural selection are presented with many examples taken from natural history. Common criticisms of Darwin, from scientists and non-scientists alike, are confronted and shown to be either inconclusive or outright false. The author then launches into a discussion of human intelligence, the most important feature of human evolution, and how it cannot be fully explained by mutational selection. Modern humans are smarter than what is demanded by our evolutionary experience as hunter-gatherers. The difficulty lies in the inability of natural selection to answer the following question: how can a complex set of genes, controlling expensive traits with little immediate benefit, come into permanent existence within a short time period in every member of a small population (which was dispersed and geographically isolated over a huge planet) which had a low reproductive output and a low mutation rate? The book concludes with a speculative epigenetic theory of intelligence that does not require DNA mutations as a source of evolution. Although the book is comprehensible by anyone with a college education, this last section in particular should intrigue both layman and expert alike.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=305146">Click here to view</a><br/> Determining thresholds of complete sychronization and application [electronic resource] / Andrzej Stefański. ent://SD_ILS/0/SD_ILS:241320 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Stefański, Andrzej.<br/>Call Number&#160;003.7 22<br/>Publication Date&#160;2009<br/>Summary&#160;This book is devoted to the phenomenon of synchronization and its application for determining the values of Lyapunov exponents. In recent years, the idea of synchronization has become an object of great interest in many areas of science, e.g., biology, communication or laser physics. Over the last decade, new types of synchronization have been identified and some interesting new ideas concerning the synchronization have also appeared. This book presents the complete synchronization problem rather than just results from the research. The problem is demonstrated in relation to a kind of coupling applied between dynamical systems, whereby a unique classification of possible couplings is introduced. Another novel feature is the connection presented between synchronization and the problem of determining the Lyapunov exponents, especially for non-differentiable systems. A detailed proposal of such an estimation method and examples of its application are included.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=305274">Click here to view</a><br/> The elements of ethics for professionals / W. Brad Johnson, Charles R. Ridley. ent://SD_ILS/0/SD_ILS:27671 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Johnson, W. Brad.<br/>Call Number&#160;174 JOH<br/>Publication Date&#160;2008<br/>Format:&#160;Books<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0829/2008015920-b.html">http://www.loc.gov/catdir/enhancements/fy0829/2008015920-b.html</a> Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0829/2008015920-d.html">http://www.loc.gov/catdir/enhancements/fy0829/2008015920-d.html</a><br/> Managing knock your socks off service / Chip R. Bell and Ron Zemke ; illustrations by John Bush. ent://SD_ILS/0/SD_ILS:230780 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Bell, Chip R.<br/>Call Number&#160;658.812 22<br/>Publication Date&#160;2007<br/>Summary&#160;In today's high-speed economy, the organizations that come out on top are those that service customers best. Serve customers &quot;&quot;about as good as anybody else&quot;&quot; and you wont be serving them for long! Serve them with distinction, and they will be customers for life. Today's customer demands service that is above the norm ... service that makes its mark in their minds and hearts. The 2nd edition of &quot;&quot;Managing Knock Your Socks Off Service&quot;&quot; has been revamped with new examples, new stories, new research and new chapters to share with readers how they can successfully create world-class service in the.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=191895">Click here to view</a><br/> Understanding by design / Grant Wiggins and Jay McTighe. ent://SD_ILS/0/SD_ILS:227006 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Wiggins, Grant P., 1950-<br/>Call Number&#160;375.001 22<br/>Publication Date&#160;2005<br/>Summary&#160;&quot;What is understanding and how does it differ from knowledge? How can we determine the big ideas worth understanding? Why is understanding an important teaching goal, and how do we know when students have attained it? How can we create a rigorous and engaging curriculum that focuses on understanding and leads to improved student performance in today's high-stakes, standards-based environment? Authors Grant Wiggins and Jay McTighe answer these and many other questions in this second edition of Understanding by Design. Drawing on feedback from thousands of educators around the world who have used the UbD framework since its introduction in 1998, the authors have greatly revised and expanded their original work to guide educators across the K-16 spectrum in the design of curriculum, assessment, and instruction. With an improved UbD Template at its core, the book explains the rationale of backward design and explores in greater depth the meaning of such key ideas as essential questions and transfer tasks. Readers will learn why the familiar coverage- and activity-based approaches to curriculum design fall short, and how a focus on the six facets of understanding can enrich student learning. With an expanded array of practical strategies, tools, and examples from all subject areas, the book demonstrates how the research-based principles of Understanding by Design apply to district frameworks as well as to individual units of curriculum. Combining provocative ideas, thoughtful analysis, and tested approaches, this new edition of Understanding by Design offers teacher-designers a clear path to the creation of curriculum that ensures better learning and a more stimulating experience for students and teachers alike.&quot;--Publisher.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=133964">Click here to view</a><br/> Physics and engineering of high-performance electron storage rings and application of superconducting technology / editors, Shin-ichi Kurokawa [and others]. ent://SD_ILS/0/SD_ILS:244419 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Asian Accelerator School (1st : 1999 : Huairou, China)<br/>Call Number&#160;539.72 23<br/>Publication Date&#160;2002<br/>Summary&#160;The first Asian Accelerator School (AAS) was organised to show the rapid development of accelerator sciences based on electron storage rings in Asia. At present seven electron-positron colliders are operational in the world, and two of them are located in Asia: KEKB (the KEK B-Factory) at KEK in Japan, and BEPC at IHEP in China. It is also notable that one-third of the operating synchrotron light sources are Asian machines. To further improve the performance of electron storage rings, the use of superconducting magnets and cavities is of vital importance; therefore the curriculum of AAS was arranged not only to teach the basic physics of storage rings but also to give students a basic knowledge of superconducting technology.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=514241">Click here to view</a><br/> The manager's desk reference / Cynthia Berryman-Fink and Charles B. Fink. ent://SD_ILS/0/SD_ILS:214766 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Berryman-Fink, Cynthia, 1952-<br/>Call Number&#160;658.3 20<br/>Publication Date&#160;1996<br/>Summary&#160;&quot;When you're called on to interview job candidates, run meetings, conduct performance appraisals, resolve conflicts, deliver a presentation, or perform any other task that requires dealing with people, The Manager's Desk Reference gives you the fast facts and practical tips you need to get the job done successfully.&quot; &quot;This completely updated edition covers 45 topics you'll address in the course of your busy and varied workday, including new information on such vital issues as diversity; change management; AIDS in the workplace; managing employees with disabilities; managing temporary, part-time, and contingent workers; preventing workplace violence; family-friendly policies; and teams, quality, innovation, and ethics.&quot; &quot;The concise yet substantive coverage also keeps you up-to-date on such perennial concerns as motivation, customer service, recruitment, and team building. You'll find information on how to work more effectively with peers, subordinates, supervisors, customers, the public, the press, and others with whom you interact as a manager.&quot; &quot;The Manager's Desk Reference is the perfect starting point for new managers just learning the ropes. It works equally well as a ready reference for experienced supervisors, managers, executives, or administrators who need to refresh their memories or brush up their knowledge of various management issues. And it's a handy tool kit for any manager confronting specific people problems and people management projects.&quot;--Jacket.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=1913">Click here to view</a><br/> Media politics in China : improvising power under authoritarianism / Maria Repnikova. ent://SD_ILS/0/SD_ILS:310303 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Repnikova, Maria, author.<br/>Call Number&#160;323.4450951 23<br/>Publication Date&#160;2017<br/>Summary&#160;Who watches over the party-state? In this engaging analysis, Maria Repnikova reveals the webs of an uneasy partnership between critical journalists and the state in China. More than merely a passive mouthpiece or a dissident voice, the media in China also plays a critical oversight role, one more frequently associated with liberal democracies than with authoritarian systems. Chinese central officials cautiously endorse media supervision as a feedback mechanism, as journalists carve out space for critical reporting by positioning themselves as aiding the agenda of the central state. Drawing on rare access in the field, Media Politics in China examines the process of guarded improvisation that has defined this volatile partnership over the past decade on a routine basis and in the aftermath of major crisis events. Combined with a comparative analysis of media politics in the Soviet Union and contemporary Russia, the book highlights the distinctiveness of Chinese journalist-state relations, as well as the renewed pressures facing them in the Xi era.<br/>Format:&#160;Electronic Resources<br/><a href="http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=1512501">http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=1512501</a><br/> Promoting Attachment With a Wiggle, Giggle, Hug and Tickle : a Programme for Babies, Young Children and Carers. ent://SD_ILS/0/SD_ILS:309814 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Brownlee, Fiona.<br/>Call Number&#160;155.422241<br/>Publication Date&#160;2015<br/>Summary&#160;Practical and easy to use, this resource is for practitioners working in early years settings to help children aged 0-2 to develop secure and positive attachments with their parent or carer. Designed to be flexible for one-to-one or group work, the resource features fun and engaging activities involving singing, movement and sensory activities in a structured but playful environment. It explains the significance of positive attachments in a child's early years, and equips practitioners with skills and techniques to help encourage bonding. It will be of particular interest to those working with.<br/>Format:&#160;Electronic Resources<br/><a href="http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=996634">http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=996634</a><br/> Instant Citrix Security How-to [electronic resource] / Carmel Jacob. ent://SD_ILS/0/SD_ILS:258670 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Jacob, Carmel, author.<br/>Call Number&#160;005.75 22<br/>Publication Date&#160;2013<br/>Summary&#160;Filled with practical, step-by-step instructions and clear explanations for the most important and useful tasks. Get the job done and learn as you go. A how-To book with practical recipes accompanied with rich screenshots for easy comprehension. This easy-to-follow, hands-on guide shows you how to bolster your security with real life cases and step-by-step instructions. This guide gets new users up and running with Citrix Netscaler in simple practical steps and also acts as a refresher to those with some experience of the product and its features.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=548254">Click here to view</a><br/> Summary : The Art and Science of Customer Experience Mapping. ent://SD_ILS/0/SD_ILS:290760 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Publishing, BusinessNews.<br/>Call Number&#160;658.8343<br/>Publication Date&#160;2013<br/>Summary&#160;Complete summary of Gary Millet and Blaine Millet's book: &quot;Creating and Delivering Totally Awesome Customer Experiences: The Art and Science of Customer Experience Mapping&acirc;&amp;#x80;&amp;#x9D;. This summary of the ideas from Gary Millet and Blaine Millet's book &quot;Creating and Delivering Totally Awesome Customer Experiences&quot; shows that when customers are delighted, they become more loyal to your business and they will go out of their way to recommend you to their friends and associates. Furthermore, you differentiate yourself from all your competitors simply and powerfully and you lower your marketing and product development costs &acirc;&amp;#x80;&amp;#x93; because loyal customers will tell you what they really want and need. &amp;#xA0;In essence this summary highlights that any organization&acirc;&amp;#x80;&amp;#x99;s immediate success and long-term viability depends entirely on the quality of the relationship formed with each individual customer.&amp;#xA0; Added-value of this summary:&amp;#xA0; &acirc;&amp;#x80;&amp;#xA2;&amp;#xA0;Save time&amp;#xA0; &acirc;&amp;#x80;&amp;#xA2;&amp;#xA0;Understand the key concepts&amp;#xA0; &acirc;&amp;#x80;&amp;#xA2;&amp;#xA0;Increase your business knowledge To learn more, read &quot;Creating and Delivering Totally Awesome Customer Experiences&quot; and discover all the recipes necessary to develop customer relationships and loyalty.<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=2078128">Click here to view book</a><br/> WordPress for Education [electronic resource]. ent://SD_ILS/0/SD_ILS:255502 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Scott, Adam D.<br/>Call Number&#160;006.7 22<br/>Publication Date&#160;2012<br/>Summary&#160;Create interactive and engaging elearning websites with WordPress.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=463056">Click here to view</a><br/> Conversations about job performance [electronic resource] : a communication perspective on the appraisal process / Michael E. Gordon and Vernon D. Miller. ent://SD_ILS/0/SD_ILS:252343 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Gordon, Michael E. (Michael Ernest)<br/>Call Number&#160;658.3125 23<br/>Publication Date&#160;2012<br/>Summary&#160;Researchers and practitioners have devoted substantial time and effort over many years to develop satisfactory performance appraisal systems that impart useful information to employees about their job performance. Nonetheless, problems continue to arise, principally because managers often find it difficult to provide feedback on performance to their employees. We offer a Communication- Centered Approach (CCA) to performance appraisal that is focused on its most challenging part, viz., the appraisal interview. The CCA is intended to facilitate this discussion between managers and their employees by addressing the communication issues involved in preparing for, conducting, and reporting the results of a conversation about job performance. The CCA is useful because, despite the continuing evolution of performance appraisal, a conversation about the employee's performance is still a very important component of the latest systems. Also, focusing on communication offers a valuable perspective on all aspects of performance appraisal: defining performance and its various facets; how performance information is given and perceived; and the interactional context that affects the meaning of feedback. The CCA, in other words, offers ideas pertinent to the preinterview, interview, and post-interview phases of the performance appraisal process that make discussions of employee performance more effective. Importantly, the communication literature that is the basis for each of these ideas is described and illustrations are offered of how the conceptual foundation may be translated into practice. Samples of materials consistent with the CCA that were developed at a renowned research and development laboratory are woven into the presentation.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=493102">Click here to view</a><br/> Job search in academe [electronic resource] : how to get the position you deserve / Dawn M. Formo and Cheryl Reed ; foreword by Kristina Mesaros, Carla Maroudas, and Kevin Degnan. ent://SD_ILS/0/SD_ILS:253791 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Formo, Dawn M. (Dawn Marie), 1968-<br/>Call Number&#160;650.14024372 22<br/>Publication Date&#160;2011<br/>Summary&#160;Building on the success of the first, this new edition has been updated to cover the latest hiring trends, changing economic circumstances, and feedback from readers. The authors have expanded the book to deal with issues faced by minority candidates, and have added contributions from scientists to cover such issues as negotiating faculty contracts to ensure adequate lab space and resources. They give more emphasis to applying for non-academic jobs and offer case study scenarios of candidates who have followed both academic and non academic paths. They explain what's involved in applying for j.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=438665">Click here to view</a><br/> Recent progress in controlling chaos [electronic resource] / [edited by] Miguel A.F. Sanju&aacute;n, Celso Grebogi. ent://SD_ILS/0/SD_ILS:244936 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Sanju&aacute;n, Miguel A. F. (Miguel Angel Fern&aacute;ndez)<br/>Call Number&#160;003.857 22<br/>Publication Date&#160;2010<br/>Summary&#160;This review volume consists an indispensable collection of research papers chronicling the recent progress in controlling chaos. Here, new theoretical ideas, as experimental implementations of controlling chaos, are included, while the applications contained in this volume can be referred to as turbulent magnetized plasmas, chaotic neural networks, modeling city traffic and models of interest in celestial mechanics. Recent Progress in Controlling Chaos provides an excellent broad overview of the subject matter, and will be especially useful for graduate students, researchers and scientists working in the areas of nonlinear dynamics, chaos and complex systems. The authors, world-renowned scientists and prominent experts in the field of controlling chaos, will offer readers through their research works, a fascinating insight into the state-of-the-art technology used in the progress in key techniques and concepts in the field of control.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=340692">Click here to view</a><br/> Celebrity body on a budget [electronic resource] / Cornel Chin. ent://SD_ILS/0/SD_ILS:248155 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Chin, Cornel.<br/>Call Number&#160;613.71 22<br/>Publication Date&#160;2010<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=362487">Click here to view</a><br/> Assessing the validity of the Qualistar early learning quality rating and improvement system as a tool for improving child-care quality [electronic resource] / Gail L. Zellman [and others] : prepared for Qualistar Early Learning. ent://SD_ILS/0/SD_ILS:236354 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Zellman, Gail.<br/>Call Number&#160;362.7120684 22<br/>Publication Date&#160;2008<br/>Summary&#160;&quot;As a result of the generally low quality of child care in the United States and the increased emphasis on accountability in education policy, quality rating systems (QRSs) are proliferating in the child-care arena. QRSs assess child-care providers on multiple dimensions of quality and integrate these assessments into an easily understood summary rating (such as from 0 to 4 stars). These ratings are intended to help parents, funders, and other stakeholders make more informed choices about child care and to encourage providers to improve. Most QRSs are actually QRISs -- quality rating and improvement systems -- since they include feedback and technical assistance to help providers improve the quality of their care. However, there has been very little empirical examination of the validity of these systems -- how reliable their multiple components are, how effective they are in helping providers to improve the quality of care they provide, and how much children benefit from such improvement. This study assesses the QRIS developed by Qualistar Early Learning, a nonprofit organization based in Colorado that was one of the first organizations to create a QRIS. Zellman et al. set out to validate the Qualistar QRIS by assessing approximately 100 child-care providers and, at the outset, over 1,300 children over three waves of data collection. The study relied on two other, established measures of child-care quality on which to rate providers, as well as a number of direct child assessments. The design allowed for both cross-sectional and time-lagged analyses. The authors analyzed the five components of the Qualistar system separately, then examined how they related to each other; compared the Qualistar measures to the other measures of quality; assessed change in provider quality over time; and examined whether quality improvements as measured by the Qualistar QRIS were associated with better child outcomes.&quot;--Publisher's website.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=268354">Click here to view</a><br/> Being an effective mentor : how to help beginning teachers succeed / Kathleen Feeney Jonson ; acquisitions editor Dan Alpert ; production editor Cassandra Margaret Seibel ; copy editor Gail Naron Chalew ; cover designer Lisa Miller. ent://SD_ILS/0/SD_ILS:263283 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Jonson, Kathleen F., author.<br/>Call Number&#160;371.102 22<br/>Publication Date&#160;2008<br/>Summary&#160;This updated edition provides information on stages of teacher development, professional growth, assessment of student work, mentors within teacher induction programs, and components of successful mentoring initiatives.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=750700">Click here to view</a><br/> Dynamics of coastal systems [electronic resource] / Job Dronkers. ent://SD_ILS/0/SD_ILS:254684 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Dronkers, J. J.<br/>Call Number&#160;551.457 22<br/>Publication Date&#160;2005<br/>Summary&#160;Dynamics of Coastal Systems is about the dynamic interaction between water motion and seabed topography, which affects the natural response of coastal systems to change in external conditions and to human interventions -- from the scale of seabed ripples up to the scale of entire barrier and delta systems. The book highlights major concepts developed during the past 50 years for the description of current-topography, tide-topography and wave-topography interactions. It provides simple analytical tools and models for diagnosing and predicting coastal response to change, with references to a great variety of coastal systems around the world. These concepts and tools are crucial for sustainable management of beaches, deltas and coastal wetlands. The book is based on a master course on coastal morphodynamics given at the Universities of Utrecht and Delft in The Netherlands for graduate students who are familiar with the basic concepts of coastal hydrodynamics. It enables coastal engineers to complete their background knowledge and to facilitate access to cutting-edge scientific literature on specific topics. The book may also serve to familiarise consultants, practitioners and academics in related coastal disciplines with modern concepts of land-sea interaction.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=518144">Click here to view</a><br/> Brazing [electronic resource] / Mel M. Schwartz. ent://SD_ILS/0/SD_ILS:242744 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Schwartz, Mel M.<br/>Call Number&#160;671.56 21<br/>Publication Date&#160;2003<br/>Summary&#160;This second edition of a text on brazing includes revised material on tooling, design, materials, atmospheres, processing, and equipment. Several new topics are covered, including nanostructures and materials, microwave and laser brazing, more effective use of vacuum atmospheres, functionally gradient materials, and intermetallics. There is also more coverage of beryllium alloys, aluminum-lithium alloys, new titanium alloys, ceramic-to-metal brazing, composites, and ceramic-to-ceramic brazing. Case histories and problem-solving examples are included. Annotation (c)2003 Book News, Inc., Portland, OR (booknews.com).<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=395861">Click here to view</a><br/> Control in robotics and automation : sensor-based integration / edited by B.K. Ghosh, Ning Xi, T.J. Tarn. ent://SD_ILS/0/SD_ILS:230612 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Ghosh, B. K. (Bhaskar Kumar), 1936-<br/>Call Number&#160;629.892 22<br/>Publication Date&#160;1999<br/>Summary&#160;Microcomputer technology and micromechanical design have contributed to recent rapid advances in Robotics. Particular advances have been made in sensor technology that allow robotic systems to gather data and react &quot;intelligently&quot; in flexible manufacturing systems. The analysis and recording of the data are vital to controlling the robot. In order to solve problems in control and planning for a Robotic system it is necessary to meet the growing need for the integration of sensors in to the system. Control in Robotics and Automation addresses this need. This book covers integration planning and control based on prior knowledge and real-time sensory information. A new task-oriented approach to sensing, planning and control introduces an event-based method for system design together with task planning and three dimensional modeling in the execution of remote operations. Typical remote systems are teleoperated and provide work efficiencies that are on the order of ten times slower than what is directly achievable by humans. Consequently, the effective integration of automation into teleoperated remote systems offers potential to improve remote system work efficiency. The authors introduce visually guided control systems and study the role of computer vision in autonomously guiding a robot system. * Sensor-Based Planning and Control in an Event-Based Approach * Visually Guided Sensing and Control * Multiple Sensor Fuson in Planning and Control * System Integration and Implementation * Practical Applications.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=209280">Click to view here</a><br/> Take a number : how citizens' encounters with government shape political engagement / Elisabeth Gidengil. ent://SD_ILS/0/SD_ILS:311149 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Gidengil, Elisabeth, 1947- author.<br/>Call Number&#160;323.0420971 23<br/>Publication Date&#160;2020<br/>Summary&#160;&quot;Inspired by American studies of the impact of government programs on clients' political activity, Take a Number breaks new ground by investigating the lessons that people draw from their experiences with government bureaucracies, reaching very different conclusions about the effects of program participation in Canada. People's experiences with service providers matter. Far from being de-politicizing, negative experiences can be empowering, stimulating greater political interest and more political activity. In contrast to the findings of some American studies, there is no evidence that these encounters leave claimants in Canada with the sense that they are neither legitimate nor effective actors in the public sphere. Rather than discouraging participation in politics, being a recipient of means-tested benefits seems to be politically mobilizing. Based on extensive survey data, Take a Number casts new light on the problem of non-take-up of social benefits. Elisabeth Gidengil reveals that those who are most likely to benefit are often unaware of government programs. The more demanding and intrusive the claiming process, the more likely claimants are to find it difficult to access the program. These experiences with government programs prove to have larger implications for users' confidence in institutions and their satisfaction with democracy. A wide-ranging study of the politicizing effects of social program participation, Take a Number introduces a compelling new dimension to our understanding of why some citizens are politically active while others remain quiescent.&quot;--<br/>Format:&#160;Electronic Resources<br/><a href="http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=2699912">http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=2699912</a><br/> Reflective practice and learning from mistakes in social work / Alessandro Sicora. ent://SD_ILS/0/SD_ILS:310337 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Sicora, Alessandro, author.<br/>Call Number&#160;361.3 23<br/>Publication Date&#160;2017<br/>Summary&#160;What is a mistake in social work and how can we turn it into a positive learning experience? Simply going over the events of the day is often not enough and can become overwhelming. Learning from professional errors is, however, vital for successful reflective practice. This important book presents a theoretical framework that underpins this learning, along with a series of strategies for social workers to use either by themselves or as part of a group. These include creating questions and narratives to enhance learning, assertive techniques for receiving and offering criticism and organisational learning from mistakes.<br/>Format:&#160;Electronic Resources<br/><a href="http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=1571977">http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=1571977</a><br/> Customer Service in Academic Libraries : Tales from the Front Line. ent://SD_ILS/0/SD_ILS:298131 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Mossop, Stephen.<br/>Call Number&#160;027.7<br/>Publication Date&#160;2015<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=4012545">Click here to view book</a><br/> The people's news : media, politics, and the demands of capitalism / Joseph E. Uscinski. ent://SD_ILS/0/SD_ILS:274150 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Uscinski, Joseph E.<br/>Call Number&#160;302.23 23<br/>Publication Date&#160;2014<br/>Summary&#160;&quot;In an ideal world, journalists act selflessly and in the public interest regardless of the financial consequences. However, in reality, news outlets no longer provide the most important and consequential stories to audiences; instead, news producers adjust news content in response to ratings, audience demographics, and opinion polls. While such criticisms of the news media are widely shared, few can agree on the causes of poor news quality. The People's News argues that the incentives in the American free market drive news outlets to report news that meets audience demands, rather than democratic ideals. In short, audiences' opinions drive the content that so often passes off as &quot;the news.&quot; The People's News looks at news not as a type of media but instead as a commodity bought and sold on the market, comparing unique measures of news content to survey data from a wide variety of sources. Joseph Uscinski's rigorous analysis shows news firms report certain issues over others - not because audiences need to know them, but rather, because of market demands. Uscinski also demonstrates that the influence of market demands also affects the business of news, prohibiting journalists from exercising independent judgment and determining the structure of entire news markets as well as firm branding. Ultimately, the results of this book indicate profit-motives often trump journalistic and democratic values. The findings also suggest that the media actively responds to audiences, thus giving the public control over their own information environment. Uniting the study of media effects and media content, The People's News presents a powerful challenge to our ideas of how free market media outlets meet our standards for impartiality and public service. Joseph Uscinski is Assistant Professor of Political Science at the University of Miami&quot;--<br/>Format:&#160;Electronic Resources<br/><a href="http://ezproxy.angliss.edu.au/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=668549">Click here to view</a> <a href="http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=e900xww&AN=668549">Click here to view</a><br/> Wordpress multisite administration / Tyler L. Longren. ent://SD_ILS/0/SD_ILS:261280 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Longren, Tyler L.<br/>Call Number&#160;006.78<br/>Publication Date&#160;2013<br/>Summary&#160;Annotation WordPress is an incredibly popular blogging platform. Few people realize that the software behind WordPress.com, which is a standalone WordPress with multisite enabled, is available for free, for anyone to make use of. WordPress Multisite is a special mode built into WordPress, which allows you to create a network of multiple websites, all running on a single installation of WordPress.WordPress Multisite Administration is an easy-to-understand book filled with information, tips, and best practices to help you create and manage a blog network similar to http://wordpress.com/, by using WordPress Multisite.WordPress Multisite Administration will take you through all the steps necessary to get WordPress Multisite installed and configured on your server. It covers everything from installation and initial configuration to customizations and some helpful troubleshooting tips.You will also learn how to build your own blog directory that features the authors in your WordPress Multisite network. The blog directory is built by making use of WordPress child themes, an incredibly useful thing to know how to do.You'll learn everything you need to know about running and maintaining a WordPress Multisite installation.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=639704">Click here to view</a><br/> Instant RESS Implementation How-to [electronic resource]. ent://SD_ILS/0/SD_ILS:259014 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Lambert, Chip.<br/>Call Number&#160;006.7<br/>Publication Date&#160;2013<br/>Summary&#160;Filled with practical, step-by-step instructions and clear explanations for the most important and useful tasks .Written with developers in mind this guide will show you how to make use of RESS using easy to follow examples and step by step solutions. Using PHP, HTML5, JavaScript and CSS this book will give you a solid foundation in RESS. You will need to have a good grasp of these languages as the techniques used are advanced.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=562033">Click here to view</a><br/> Instant Slic3r. ent://SD_ILS/0/SD_ILS:297669 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Moore, David Michael.<br/>Call Number&#160;658.5<br/>Publication Date&#160;2013<br/>Summary&#160;Filled with practical, step-by-step instructions and clear explanations for the most important and useful tasks. Instant Slic3r follows a practical, recipe-based approach that will show you how to complete the various steps to turn 3D models into actual objects with a 3D printer.Instant Slic3r is for people new to 3D printing and its software, and also for people who are new to Slic3r. You will need to know the basics of 3D printing, and how to use your printer and the other software associated with it.<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=1420557">Click here to view book</a><br/> M-libraries 3 [electronic resource] : transforming libraries with mobile technology / edited by Mohamed Ally and Gill Needham. ent://SD_ILS/0/SD_ILS:259041 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Ally, Mohamed.<br/>Call Number&#160;025.04 23<br/>Publication Date&#160;2012<br/>Summary&#160;The latest installment in the popular M-Libraries series brings together new contributions from experts around the world offering best practices on delivering resources to users through mobile technologies. The authors discuss the development of mobile services, mobile users and requirements, emerging technical developments including new platforms, devices, and applications, and reflections and feedback on new service models. This cutting-edge guide is essential reading for information professionals of all types, along with policy makers, researchers, developers, publishers, suppliers, and LIS students.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=558484">Click here to view</a><br/> Assessment powered teaching [electronic resource] / Nancy W. Sindelar. ent://SD_ILS/0/SD_ILS:261777 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Sindelar, Nancy W., 1944-<br/>Call Number&#160;371.39 22<br/>Publication Date&#160;2011<br/>Summary&#160;This book provides practical tools that help teachers use formative and summative assessment results to enhance instruction; motivate students by providing clear learning targets; utilize technology to analyze students' progress; and raise test scores.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=690919">Click here to view</a><br/> Nigeria [electronic resource] : a survey / by the African Governance Monitoring and Advocacy Project, Open Society Initiative for West Africa, Open Society Institute Media Program ; [written by Akin Akingbulu and Hendrik Bussiek]. ent://SD_ILS/0/SD_ILS:256792 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Akingbulu, Akin.<br/>Call Number&#160;384.5409669 23<br/>Publication Date&#160;2010<br/>Summary&#160;This report on the broadcast media in Nigeria finds that liberalisation efforts in the broadcasting sector have only been partially achieved. More than a decade after military rule, the nation still has not managed to enact media legislation that is in line with continental standards, particularly the Declaration on Freedom of Expression in Africa. The report, part of an 11-country survey of broadcast media in Africa, strongly recommends the transformation of the two state broadcasters into a genuine public broadcaster as an independent legal entity with editorial independence and strong safeg.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=480869">Click here to view</a><br/> A practical guide for studying Chua's circuits [electronic resource] / Recai Kılı&ccedil;. ent://SD_ILS/0/SD_ILS:244795 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Kılı&ccedil;, Recai.<br/>Call Number&#160;003.857 22<br/>Publication Date&#160;2010<br/>Summary&#160;Autonomous and nonautonomous Chua's circuits are of special significance in the study of chaotic system modeling, chaos-based science and engineering applications. Since hardware and software-based design and implementation approaches can be applied to Chua's circuits, these circuits are also excellent educative models for studying and experimenting nonlinear dynamics and chaos. This book not only presents a collection of the author's published papers on design, simulation and implementation of Chua's circuits, it also provides a systematic approach to practising chaotic dynamics.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=340743">Click here to view</a><br/> Cognitive processing in second language acquisition [electronic resource] : inside the learner's mind / edited by Martin P&uuml;tz, Laura Sicola. ent://SD_ILS/0/SD_ILS:241932 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;P&uuml;tz, Martin, 1955-<br/>Call Number&#160;418.0019 22<br/>Publication Date&#160;2010<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=318603">Click here to view</a><br/> Biomechanics at micro- and nanoscale levels [electronic resource] . Volume II / editor, Hiroshi Wada. ent://SD_ILS/0/SD_ILS:239129 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Wada, Hiroshi, 1949-<br/>Call Number&#160;571.43 22<br/>Publication Date&#160;2006<br/>Summary&#160;This volume contains the proceedings of the 8th Epioptics Workshop, held at the Ettore Majorana Foundation and Centre for Scientific Culture, Erice, Sicily. The book assesses the capabilities of state-of-the-art optical techniques in elucidating the fundamental electronic and structural properties of semiconductor and metal surfaces, interfaces, thin layers, and layer structures. The contributions consider the usefulness of these techniques for optimization of high quality multilayer samples through feedback control during materials growth and processing. Particular emphasis is placed on the theory of non-linear optics and on dynamical processes through the use of pump-probe techniques together with the search for new optical sources. Some new applications of Scanning Near-field Optical Microscopy to material science and biological samples, dried and in vivo, with the use of different laser sources are also included.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=210719">Click here to view</a><br/> Ultrashort laser pulse phenomena [electronic resource] : fundamentals, techniques, and applications on a femtosecond time scale / Jean-Claude Diels, Wolfgang Rudolph. ent://SD_ILS/0/SD_ILS:242643 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Diels, Jean-Claude.<br/>Call Number&#160;621.366 22<br/>Publication Date&#160;2006<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=187293">Click here to view</a><br/> Helping children left behind : state aid and the pursuit of educational equity / edited by John Yinger. ent://SD_ILS/0/SD_ILS:225896 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Yinger, John, 1947-<br/>Call Number&#160;379.26 22<br/>Publication Date&#160;2004<br/>Summary&#160;Federal reform legislation declares, through its title, that no child should be left behind. Despite this, the sad truth is that many children are being left behind, particularly in large, poor, urban school districts. Because of this inequity, state supreme courts have thrown out the education finance systems in eighteen states, and many states have implemented major education finance reforms. These reforms have lessened disparities in educational spending but appear to have had little impact on disparities in educational performance. Helping Children Left Behind explores both the general issues in education finance reform and the experiences of five states to understand why these disparities persist and to design policies that address them. The book is a valuable resource for scholars, public officials, and others interested in education finance reform. The first part of the book addresses the general issues involved in reform of state aid to education. After a comprehensive introductory chapter that outlines such issues as selecting aid formulas, adjusting for disadvantaged students, district accountability, and school choice, the chapters in part I examine these issues in more depth, discussing court cases involving school finance reform, the relationship between funding and accountability, and the consequences and feedback effects of school aid reform policies, including the effect on residential patterns. The second part of the book consists of detailed case studies of recent ambitious school finance reform efforts in Kansas, Kentucky, Michigan, Texas, and Vermont. Three appendixes offer valuable reference material, describing significant state court decisions on school finance systems (through June 2003), state operating aid programs, and state building aid formulas.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=122563">Click here to view</a><br/> Advanced topics in nonlinear control systems [electronic resource] / editors, T.P. Leung, H.S. Qin. ent://SD_ILS/0/SD_ILS:234361 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Leung, T. P.<br/>Call Number&#160;629.836 22<br/>Publication Date&#160;2001<br/>Summary&#160;Over the last 50 years or so, a number of textbooks, monographs and even popular books have been published on nonlinear control theory and design methods. In the area of classical control, for example, there exist books concerned with phase-plane analysis, describing function approach, absolute stability and so on. In the area of modern control there are those related to optimal control, using differential geometry and the differential algebra method, variable structural control, H-infinite control and so on. These books have been useful in promoting the development of automatic control scienc.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=235893">Click here to view</a><br/> Applications of research in music behavior / edited by Clifford K. Madsen and Carol A. Prickett ; with a foreword by J. Terry Gates. ent://SD_ILS/0/SD_ILS:218108 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Madsen, Clifford K.<br/>Call Number&#160;780.7 19<br/>Publication Date&#160;1987<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=21057">Click here to view</a><br/> The practical guide to organising events / by Philip Berners. ent://SD_ILS/0/SD_ILS:276532 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Berners, Philip, author.<br/>Call Number&#160;658.456 BER<br/>Publication Date&#160;2017<br/>Format:&#160;Books<br/> Performing Cultural Tourism : Communities, Tourists and Creative Practices. ent://SD_ILS/0/SD_ILS:279826 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Carson, Susan.<br/>Call Number&#160;910.685<br/>Publication Date&#160;2017<br/>Format:&#160;Electronic Resources<br/><a href="http://ebookcentral.proquest.com/lib/angliss/detail.action?docID=4890949">Click here to view book</a><br/> Implementing Splunk [electronic resource] : big data reporting and development for operational intelligence ... / Vincent Bumgarner. ent://SD_ILS/0/SD_ILS:258412 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Bumgarner, Vincent.<br/>Call Number&#160;006.78<br/>Publication Date&#160;2013<br/>Summary&#160;Learn to effectively use, configure, deploy and extend Splunk and implement its powerful capabilities.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=533207">Click here to view</a><br/> Managing multimedia and unstructured data in the Oracle database [electronic resource] / Marcelle Kratochvil. ent://SD_ILS/0/SD_ILS:259498 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Kratochvil, Marcelle.<br/>Call Number&#160;005.7565<br/>Publication Date&#160;2013<br/>Summary&#160;This book is written in simple, easy to understand format with lots of screenshots and step-by-step explanations. If you are an Oracle database administrator, Museum curator, IT manager, Developer, Photographer, Intelligence team member, Warehouse or Software Architect then this book is for you. It covers the basics and then moves to advanced concepts. This will challenge and increase your knowledge enabling all those who read it to gain a greater understanding of multimedia and how all unstructured data is managed.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=551860">Click here to view</a><br/> Multiscale and multiresolution approaches in turbulence [electronic resource] : LES, DES and hybrid RANS/LES methods : applications and guidelines / Pierre Sagaut, S&eacute;bastien Deck, Marc Terracol. ent://SD_ILS/0/SD_ILS:259662 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Sagaut, Pierre, 1967- author.<br/>Call Number&#160;532.0527 22<br/>Publication Date&#160;2013<br/>Summary&#160;The book aims to provide the reader with an updated general presentation of multiscale/multiresolution approaches in turbulent flow simulations. All modern approaches (LES, hybrid RANS/LES, DES, SAS) are discussed and recast in a global comprehensive framework. Both theoretical features and practical implementation details are addressed. Some full scale applications are described, to provide the reader with relevant guidelines to facilitate a future use of these methods.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=575423">Click here to view</a><br/> Windows Server 2012 Hyper-V [electronic resource] : Deploying the Hyper-V Enterprise Server Virtualization Platform. ent://SD_ILS/0/SD_ILS:259011 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Shah, Zahir Hussain.<br/>Call Number&#160;004<br/>Publication Date&#160;2013<br/>Summary&#160;This books takes a comprehensive tutorial approach with plenty of screenshots and detailed step-by-step instructions. This book is for Windows server administrators, who may not necessarily be familiar with Hyper-V, and also for existing Hyper-V administrators who want to advance their skills in Windows Server 2012 Hyper-V.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=562003">Click here to view</a><br/> Recent Advances in Applied Nonlinear Dynamics with Numerical Analysis [electronic resource] : Fractional Dynamics, Network Dynamics, Classical Dynamics and Fractal Dynamics with Their Numerical Simulations. ent://SD_ILS/0/SD_ILS:259394 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Li, Changpin.<br/>Call Number&#160;515.355<br/>Publication Date&#160;2013<br/>Summary&#160;Nonlinear dynamics is still a hot and challenging topic. In this edited book, we focus on fractional dynamics, infinite dimensional dynamics defined by the partial differential equation, network dynamics, fractal dynamics, and their numerical analysis and simulation. Fractional dynamics is a new topic in the research field of nonlinear dynamics which has attracted increasing interest due to its potential applications in the real world, such as modeling memory processes and materials. In this part, basic theory for fractional differential equations and numerical simulations for these equations w.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=564539">Click here to view</a><br/> Gradle Effective Implementation Guide [electronic resource]. ent://SD_ILS/0/SD_ILS:257115 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Ikkink, Hubert Klein.<br/>Call Number&#160;006 22<br/>Publication Date&#160;2012<br/>Summary&#160;Written in Packt's tutorial format the hands on examples and real life applications that will guide you through Gradle and give you the knowledge to use it every day. If you are a Java developer who wants to automate compiling, packaging and deploying your application this book is for you.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=499144">Click here to view</a><br/> CouchDB and PHP Web Development Beginner's Guide [electronic resource]. ent://SD_ILS/0/SD_ILS:255524 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Juravich, Tim.<br/>Call Number&#160;005.7565 23<br/>Publication Date&#160;2012<br/>Summary&#160;Get your PHP application from conception to deployment by leveraging CouchDB's robust features with this book and ebook.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=464884">Click here to view</a><br/> Hybrid Dynamical Systems [electronic resource] : Modeling, Stability, and Robustness. ent://SD_ILS/0/SD_ILS:252585 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Goebel, Rafal.<br/>Call Number&#160;003.75<br/>Publication Date&#160;2012<br/>Summary&#160;Hybrid dynamical systems exhibit continuous and instantaneous changes, having features of continuous-time and discrete-time dynamical systems. Filled with a wealth of examples to illustrate concepts, this book presents a complete theory of robust asymptotic stability for hybrid dynamical systems that is applicable to the design of hybrid control algorithms--algorithms that feature logic, timers, or combinations of digital and analog components. With the tools of modern mathematical analysis, Hybrid Dynamical Systems unifies and generalizes earlier developments in continuous-time and discrete-t.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=444101">Click here to view</a><br/> WebGL Beginner's Guide [electronic resource]. ent://SD_ILS/0/SD_ILS:255503 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Cantor, Diego.<br/>Call Number&#160;794.81526<br/>Publication Date&#160;2012<br/>Summary&#160;Become a master of 3D web programming in WebGL and JavaScript.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=463058">Click here to view</a><br/> Oracle ADF Real World Developer?s Guide [electronic resource]. ent://SD_ILS/0/SD_ILS:257145 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Purushothaman, Jobinesh.<br/>Call Number&#160;005.7565<br/>Publication Date&#160;2012<br/>Summary&#160;Become an ADF expert with essential tips n' tricks and case studies for leveraging your ADF applications.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=499137">Click here to view</a><br/> EVE online [electronic resource] : ISK strategy guide / Y. Michael Xu. ent://SD_ILS/0/SD_ILS:257358 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Xu, Y. Michael.<br/>Call Number&#160;004.16<br/>Publication Date&#160;2012<br/>Summary&#160;The unofficial guide to becoming an ISK billionaire in EVE Online.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=497594">Click here to view</a><br/> How some small businesses get their ducks in a row and grow while others remain undistinguished [electronic resource] / Shil Niyogi. ent://SD_ILS/0/SD_ILS:253096 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Niyogi, Shil.<br/>Call Number&#160;658.022 22<br/>Publication Date&#160;2011<br/>Summary&#160;What do Jack Welch (GE), Howard Schultz (Starbucks), and Ray Kroc (McDonalds) have in common that made their firms grow beyond excellence?. Is it their vision, their leadership styles, their people-management skills, or their industry insight? Perhaps the one leading factor is their talent for transforming these enterprises into star performers and brands to reckon with. Designed as a boot-camp-style workbook, it puts forward a three-pronged framework for success in business:. - Procedural: Follow the existing norms and introduce better standards and more effective procedures within the firm.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=421061">Click here to view</a><br/> Brain-mind machinery [electronic resource] : brain-inspired computing and mind opening / Gee-Wah Ng. ent://SD_ILS/0/SD_ILS:238749 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Ng, G. W. (Gee Wah), 1964-<br/>Call Number&#160;006.32 22<br/>Publication Date&#160;2009<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=305161">Click here to view</a><br/> Nonlinear noninteger order circuits and systems [electronic resource] : an introduction / P. Arena [and others]. ent://SD_ILS/0/SD_ILS:257857 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Arena, Paolo, 1966-<br/>Call Number&#160;003.75 22<br/>Publication Date&#160;2000<br/>Summary&#160;In this book, the reader will find a theoretical introduction to noninteger order systems, as well as several applications showing their features and peculiarities. The main definitions and results of research on noninteger order systems and modelling of physical noninteger phenomena are reported together with problems of their approximation. Control applications, noninteger order CNNs and circuit realizations of noninteger order systems are also presented. The book is intended for students and researchers involved in the simulation and control of nonlinear noninteger order systems, with particular attention to those involved in the study of chaotic systems and the modelling of nonlinear spatiotemporal phenomena.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=514191">Click here to view</a><br/> Understanding and Managing the Impact of Airbnb : The Case of Western Australia from 2015 to the COVID-19 Pandemic In 2020. ent://SD_ILS/0/SD_ILS:298903 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Pforr, Christof, author.<br/>Call Number&#160;338.4791 UND<br/>Publication Date&#160;2021<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=6715912">Click to View</a><br/> Customer Innovation : Delivering a Customer-Led Strategy for Sustainable Growth. ent://SD_ILS/0/SD_ILS:290963 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Debruyne, Marion.<br/>Call Number&#160;658.812<br/>Publication Date&#160;2019<br/>Summary&#160;Draws customer-centric marketing and innovative business strategy together into a breakthrough formula for transformative, long-term growth.<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=5639372">Click here to view book</a><br/> Disruptive Selling : A New Strategic Approach to Sales, Marketing and Customer Service. ent://SD_ILS/0/SD_ILS:290917 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Maes, Patrick.<br/>Call Number&#160;658.81<br/>Publication Date&#160;2018<br/>Summary&#160;Transform your company by adopting disruptive selling strategies and empowering customers, through unique digital innovation relevant to both B2B and B2C companies.<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=5330042">Click here to view book</a><br/> Protecting children : a social model / Brid Featherstone, Anna Gupta, Kate Morris and Sue White. ent://SD_ILS/0/SD_ILS:310580 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Featherstone, Brid, author.<br/>Call Number&#160;362.76 23<br/>Publication Date&#160;2018<br/>Summary&#160;This book explores the policy and practice possibilities offered by a social model of child protection. Drawing on developments in mental health and disability studies, it examines the conceptual, political and practice implications of this new framework.<br/>Format:&#160;Electronic Resources<br/><a href="http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=1875125">http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=1875125</a><br/> The Practical Guide to Organising Events. ent://SD_ILS/0/SD_ILS:276457 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Berners, Philip.<br/>Call Number&#160;394.2068<br/>Publication Date&#160;2017<br/>Format:&#160;Electronic Resources<br/><a href="http://ebookcentral.proquest.com/lib/angliss/detail.action?docID=4890825">Click here to view book</a><br/> Principles of sustainability / editor, Lerner Media Group. ent://SD_ILS/0/SD_ILS:306661 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Lerner Media Group, editor.<br/>Call Number&#160;338.927 23<br/>Publication Date&#160;2017<br/>Summary&#160;Provides students and researchers with a solid foundation to study of sustainability.<br/>Format:&#160;Electronic Resources<br/><a href="http://ezproxy.angliss.edu.au/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=1691866">Click here to view</a><br/> Event studies : theory, research, and policy for planned events / Donald Getz and Stephen J. Page. ent://SD_ILS/0/SD_ILS:279966 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Getz, Donald, 1949-, author.<br/>Call Number&#160;658.456 GET<br/>Publication Date&#160;2016<br/>Summary&#160;Event Studies is the only book devoted to developing knowledge and theory about planned events. It focuses on event planning and management, outcomes, the experience of events and the meanings attached to them, the dynamic processes shaping events and why people attend them. This title draws from a large number of foundation disciplines and closely related professional fields, to foster interdisciplinary theory focused on planned events. It brings together important discourses on events including event management, event tourism, and the study of events within various disciplines that are able to shed light on the roles, importance and impacts of events in society and culture.<br/>Format:&#160;Books<br/> Theories of Professional Learning : a Critical Guide for Teacher Educators. ent://SD_ILS/0/SD_ILS:265294 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Philpott, Carey.<br/>Call Number&#160;378<br/>Publication Date&#160;2014<br/>Summary&#160;&lt;Span style=&quot;&quot;font-size: small;&quot;&quot;&gt;An essential guide to important theories of professional learning for teacher educators, of particular value to those taking on new responsibilities in relation to initial teacher education (ITE) and those interested in developing new ways of working in partnership.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=886360">Click here to view</a><br/> Tourism Crisis and Disaster Management in the Asia-Pacific [electronic resource] / edited by Brent W. Ritchie and Kom Campiranon. ent://SD_ILS/0/SD_ILS:150328 2024-05-05T00:00:36Z 2024-05-05T00:00:36Z by&#160;Ritchie, Brent W.<br/>Call Number&#160;338.47915 TOU<br/>Publication Date&#160;2014<br/>Summary&#160;The Asia-Pacific area is one of the fastest growing tourism regions and a major driver of global tourism in general. Tourism industries in Asia Pacific have been challenged in recent years by a number of major crises and disasters including terrorism, outbreaks (e.g. SARS and Bird Flu), natural disasters (e.g. tsunamis, bushfires, flooding), and political crisis (e.g. protests and political instability). This book contributes to the understanding of crisis and disaster management generally, but with a specific focus on the Asia Pacific. With contributions by international scholars and practiti<br/>Format:&#160;Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=1920583">Click here to view book</a><br/>