Search Results for Front office management

Hotel front office management / James A. Bardi

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by Bardi, James A., 1947-
Call Number 647.94068 BAR
Publication Date 1990
Format: Books

Hotel front office management / James A. Bardi.

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by Bardi, James A., 1947-
Call Number 647.94068 BAR
Publication Date 2003
Format: Books
Table of contents http://www.loc.gov/catdir/toc/wiley022/2002024087.html

Hotel front office management / James A. Bardi.

2024-05-05T07:31:10Z

by Bardi, James A., 1947-
Call Number 647.94068 BAR
Publication Date 1996
Format: Books

Hotel front office management / James A. Bardi.

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by Bardi, James A., 1947-
Call Number 647.94068 BAR
Publication Date 2011
Summary "Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"--
Format: Books

Hotel front office management / James A. Bardi.

2024-05-05T07:31:10Z

by Bardi, James A., 1947-
Call Number 647.94068 BAR
Publication Date 2007
Summary "Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office." "Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management."--BOOK JACKET.
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip064/2005033575.html Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005033575-d.html

Front office management and operations / Linsley T. DeVeau ... [et al.].

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by DeVeau, Linsley T., 1951-
Call Number 647.94068 FRO
Publication Date 1996
Format: Books

Front office service handbook

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Call Number ARC 647.94068 FRO
Publication Date 1967
Format: Books

CTH Front Office Operations [electronic resource].

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Call Number 647.94068 CTH
Publication Date 2010
Summary The Front Office Operations syllabus introduces you to the systems and procedures required for Front Office Operations. It provides an overview of the functions and supervisory aspects of the front office department. You will develop knowledge and skills in departmental procedures as well as understanding the key legislation. The syllabus includes key areas such as reservations procedures, check in and check out procedures, guest accounting and yield management reports, security and safety issues and guest services and communications.The Study Guide, which has been reviewed and endorsed by CTH
Format: Books
Click here to view book

Managing front office operations / Michael L. Kasavana, Ph. D.

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by Kasavana, Michael L., 1947-, author.
Call Number 647.94068 KAS
Publication Date 2017
Summary The tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry"
Format: Books

Hotel front office

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by Braham, Bruce
Call Number 647.94068 BRA
Publication Date 1985
Format: Books

Hotel reception services / compiled from Front office skills: a practical approach by Vivienne O'Shannessy.

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Call Number 647.94 HOT
Publication Date 2009
Format: Books

Resort development and management / Chuck Y. Gee

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by Gee, Chuck Y.
Call Number 647.94 GEE
Publication Date 1988
Format: Books

Front Desk Management [electronic resource].

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by Perry, Lewis.
Call Number XX(158123.1)
Publication Date 2008
Format: Electronic Resources
Click here to view book

Basic hotel front office procedures / Peter Franz Renner

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by Renner, Peter Franz, 1943-
Call Number 647.94068 REN
Publication Date 1989
Format: Books

Front office operations [digital videorecording] : receive & process reservations.

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by William Angliss Institute of TAFE.
Call Number DVD 647.940068 FRO
Publication Date 2005
Summary This program covers topics such as taking and maintaining reservations, guaranteed and non-guaranteed reservations, changing and cancelling reservations, product knowledge, selling and up-selling, potential reservations problems, handling complaints and more.
Format: Other

Managing front office operations / Michael L. Kasavana, Richard M. Brooks.

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by Kasavana, Michael L., 1947-
Call Number 647.94 KAS
Publication Date 2009
Format: Books

Managing front office operations / Michael L. Kasavana, Richard M. Brooks.

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by Kasavana, Michael L., 1947-
Call Number 647.94068 KAS
Publication Date 2001
Format: Books

Hotel Accommodation Management

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by Wood, Roy C., 1959-, editor.
Call Number 647.94068 HOT
Publication Date 2017
Format: Electronic Resources
Click here to view book

Introduction to the front office and reception [digital videorecording].

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by Video Education Australasia.
Call Number TR DVD 647.2071 INT
Publication Date 1996
Summary This DVD examines the roles and responsibilities of the duty manager, concierge and porter at a five star hotel and contrasts these with duties of the manager of a youth hostel and the general manager of a 3 1/2 star motor inn.
Format: Other

Front office operations for hospitality : a contemporary approach / Kate Payne & Denise Schitko.

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by Payne, Kate.
Call Number 647.071193 PAY
Publication Date 2006 2005
Format: Books

Hotel and motel management and operations / William S. Gray, Salvatore C. Liguori.

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by Gray, William S., 1936-
Call Number 647.94068 GRA
Publication Date 2003
Format: Books

Principles of hotel front office operations / Sue Baker, Pam Bradley and Jeremy Huyton.

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by Baker, Sue, 1952-
Call Number 647.94068 BAK
Publication Date 2000
Format: Books

Principles of hotel front office operations / Sue Baker, Pam Bradley & Jeremy Huyton.

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by Baker, Sue, 1952-
Call Number 647.94068 BAK
Publication Date 1998
Format: Books

Principles of hotel front office operations / Sue Baker, Pam Bradley & Jeremy Huyton

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by Baker, Sue, 1952-
Call Number 647.94068 BAK
Publication Date 1996
Format: Books

Hotel and lodging management : an introduction / Alan T. Stutts, James Wortman.

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by Stutts, Alan T.
Call Number 647.94068 STU
Publication Date 2006
Summary "Hotel and Lodging Management, Second Edition prepares readers to succeed as managers in the hotel and lodging industry, while developing a solid foundation for a long and successful career. This comprehensive resource combines detailed presentations of each department in a hotel or lodging establishment along with a close examination of organizational structure and the interdependent relationship among departments."--BOOK JACKET.
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip054/2004027109.html

Guard force management / Lucien G. Canton.

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by Canton, Lucien G.
Call Number 363.289068 22
Publication Date 2003
Summary Guard Force Management looks at the contract guard force as a business and demonstrates how current management techniques can be used to improve efficiency and increase profitability. The author takes proven management principles and applies them to the competitive security industry. This updated edition includes an entirely new chapter on preparation and response to crisis in order to maintain business continuity. The book focuses on administrative and financial functions that are frequently neglected in guard companies, and discusses planning and conducting guard operations in detail.
Format: Electronic Resources
Click here to view

Foundations of lodging management / David K. Hayes, Jack D. Ninemeier.

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by Hayes, David K.
Call Number 647.94068 HAY
Publication Date 2006
Summary "Foundations of Lodging Management describes, clearly and in great detail, how modern hotels are structured and managed. Hoteliers operating today's popular limited- and full-service properties encounter challenges unmatched in recent history. This book tells how hoteliers successfully meet these challenges. Its up-to-date and comprehensive coverage of all areas of hotel operations makes it an excellent choice for initial study of the exciting lodging industry."--BOOK JACKET.
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip0510/2005008365.html

Check-in check-out : managing hotel operations / Gary K. Vallen, Jerome J. Vallen.

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by Vallen, Gary K.
Call Number 647.94068 VAL
Publication Date 2009
Summary Check-In, Check-Out provides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.-- Publisher description.
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/ecip089/2008003900.html

Modern hotel operations management / Michael N. Chibili (ed.) ; authors: Latifa Benhadda, Shane de Bruyn, Michael N. Chibili, Conrad Lashley, Saskia Penninga, Bill Rowson.

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by Chibili, Michael N., editor.
Call Number 647.94068 MOD
Publication Date 2016
Format: Books

Risk management in finance [electronic resource] : six sigma and other next-generation techniques / Anthony Tarantino, Deborah Cernauskas.

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by Tarantino, Anthony, 1949-
Call Number 658.155 22
Publication Date 2009
Summary This new book helps professionals in the financial sector implement risk management processes, shows organizations how to enable data driven decision making, and provides an introduction to quality control methods such as Six Sigma and Total Quality Management (TQM). Examples and real-world case studies are included throughout. Dr. Anthony Tarantino (San Jose, CA) is currently with IBM's Governance, Risk, and Compliance Center of Competence. Dr. Deborah Cernauskas (Downers Grove, IL) is a risk management consultant for IBM.
Format: Electronic Resources
Click here to view

The practical guide to organising events / by Philip Berners.

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by Berners, Philip, author.
Call Number 658.456 BER
Publication Date 2017
Format: Books

The Practical Guide to Organising Events.

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by Berners, Philip.
Call Number 394.2068
Publication Date 2017
Format: Electronic Resources
Click here to view book

Hospitality and Tourism [electronic resource] : Synergizing Creativity and Innovation in Research

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by Sumarjan, Norzuwana.
Call Number XX(158488.1)
Publication Date 2013
Summary Hospitality and tourism managementSustainable approach of fishing tourism in Kenyir Lake M.A. Alias, N.A. Ahmad, M.A. Ahmad & F.H. Muhammad SafriAn overview of Yield Management practices among the front office employees in five-star hotels D.A.A. Mohd Asri & N. SumarjanWork motivation and job satisfaction of middle level management at five-star hotels in Kuala Lumpur M.F. NurDalila, S.M. Radzi & Z. OthmanCorporate Social Responsibility (CSR) activities, brand image and hotel guest retention N.Z. Othman & M.A. Hemdi
Format: Electronic Resources
Click here to view book

Modern Hotel Operations Management / Michael N. Chibili (Ed.).

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by Chibili, Michael N., editor.
Call Number 647.94068 MOD
Publication Date 2017
Format: Electronic Resources
Click here to view ebook Click here to view ebook

Housekeeping management / Matt A. Casado.

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by Casado, Matt A., 1937-
Call Number 647.068 CAS
Publication Date 2012
Format: Books

Hotel operations management / David K. Hayes, Ph.D., Panda Professional Hospitality Education and Training, Okemos, Michigan, Jack D. Ninemeier, Ph.D., Professor Emeritus, The School of Hospitality Business, Michigan State University, East Lansing, Michigan, Allisha A. Miller, Panda Professional Hospitality Education and Training, Okemos, Michigan.

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by Hayes, David K., author.
Call Number 647.94068 HAY
Publication Date 2016
Summary Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager.
Format: Books