Search Results for Front office operations

CTH Front Office Operations [electronic resource].

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Call Number 647.94068 CTH
Publication Date 2010
Summary The Front Office Operations syllabus introduces you to the systems and procedures required for Front Office Operations. It provides an overview of the functions and supervisory aspects of the front office department. You will develop knowledge and skills in departmental procedures as well as understanding the key legislation. The syllabus includes key areas such as reservations procedures, check in and check out procedures, guest accounting and yield management reports, security and safety issues and guest services and communications.The Study Guide, which has been reviewed and endorsed by CTH
Format: Books
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Front office operations [digital videorecording] : receive & process reservations.

2024-05-03T03:37:43Z

by William Angliss Institute of TAFE.
Call Number DVD 647.940068 FRO
Publication Date 2005
Summary This program covers topics such as taking and maintaining reservations, guaranteed and non-guaranteed reservations, changing and cancelling reservations, product knowledge, selling and up-selling, potential reservations problems, handling complaints and more.
Format: Other

Front office operations / by Colin Dix and Chris Baird

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by Dix , Colin
Call Number 647.94 DIX
Publication Date 1988
Format: Books

Managing front office operations / Michael L. Kasavana, Ph. D.

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by Kasavana, Michael L., 1947-, author.
Call Number 647.94068 KAS
Publication Date 2017
Summary The tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry"
Format: Books

Front office management and operations / Linsley T. DeVeau ... [et al.].

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by DeVeau, Linsley T., 1951-
Call Number 647.94068 FRO
Publication Date 1996
Format: Books

Managing front office operations / Michael L. Kasavana, Richard M. Brooks.

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by Kasavana, Michael L., 1947-
Call Number 647.94068 KAS
Publication Date 2001
Format: Books

Managing front office operations / Michael L. Kasavana, Richard M. Brooks.

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by Kasavana, Michael L., 1947-
Call Number 647.94 KAS
Publication Date 2009
Format: Books

Front office operations for hospitality : a contemporary approach / Kate Payne & Denise Schitko.

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by Payne, Kate.
Call Number 647.071193 PAY
Publication Date 2006 2005
Format: Books

Principles of hotel front office operations / Sue Baker, Pam Bradley & Jeremy Huyton.

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by Baker, Sue, 1952-
Call Number 647.94068 BAK
Publication Date 1998
Format: Books

Principles of hotel front office operations / Sue Baker, Pam Bradley & Jeremy Huyton

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by Baker, Sue, 1952-
Call Number 647.94068 BAK
Publication Date 1996
Format: Books

Principles of hotel front office operations / Sue Baker, Pam Bradley and Jeremy Huyton.

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by Baker, Sue, 1952-
Call Number 647.94068 BAK
Publication Date 2000
Format: Books

Resort development and management / Chuck Y. Gee

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by Gee, Chuck Y.
Call Number 647.94 GEE
Publication Date 1988
Format: Books

Hotel and motel management and operations / William S. Gray, Salvatore C. Liguori.

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by Gray, William S., 1936-
Call Number 647.94068 GRA
Publication Date 2003
Format: Books

Guard force management / Lucien G. Canton.

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by Canton, Lucien G.
Call Number 363.289068 22
Publication Date 2003
Summary Guard Force Management looks at the contract guard force as a business and demonstrates how current management techniques can be used to improve efficiency and increase profitability. The author takes proven management principles and applies them to the competitive security industry. This updated edition includes an entirely new chapter on preparation and response to crisis in order to maintain business continuity. The book focuses on administrative and financial functions that are frequently neglected in guard companies, and discusses planning and conducting guard operations in detail.
Format: Electronic Resources
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Foundations of lodging management / David K. Hayes, Jack D. Ninemeier.

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by Hayes, David K.
Call Number 647.94068 HAY
Publication Date 2006
Summary "Foundations of Lodging Management describes, clearly and in great detail, how modern hotels are structured and managed. Hoteliers operating today's popular limited- and full-service properties encounter challenges unmatched in recent history. This book tells how hoteliers successfully meet these challenges. Its up-to-date and comprehensive coverage of all areas of hotel operations makes it an excellent choice for initial study of the exciting lodging industry."--BOOK JACKET.
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip0510/2005008365.html

Hotel front office management / James A. Bardi.

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by Bardi, James A., 1947-
Call Number 647.94068 BAR
Publication Date 2007
Summary "Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office." "Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management."--BOOK JACKET.
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip064/2005033575.html Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005033575-d.html

Modern hotel operations management / Michael N. Chibili (ed.) ; authors: Latifa Benhadda, Shane de Bruyn, Michael N. Chibili, Conrad Lashley, Saskia Penninga, Bill Rowson.

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by Chibili, Michael N., editor.
Call Number 647.94068 MOD
Publication Date 2016
Format: Books

Modern Hotel Operations Management / Michael N. Chibili (Ed.).

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by Chibili, Michael N., editor.
Call Number 647.94068 MOD
Publication Date 2017
Format: Electronic Resources
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Managing Consumer Services [electronic resource] : Factory or Theater?

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by Baglieri, Enzo.
Call Number 658.812
Publication Date 2014
Summary This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world. Four core focal points lead the central message of the book: first, the?convergence of back and front offices; second, placing the client as a fundamental input of services production and delivery process, and ''industrializing''?the?customers''?role?to?combine?efficiency?and experience; third, the constitution and role of inputs necessary for the configuration, production and delivery of the service,?with the crucial role?of ''operationalizi
Format: Electronic Resources
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Housekeeping management / Matt A. Casado.

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by Casado, Matt A., 1937-
Call Number 647.068 CAS
Publication Date 2012
Format: Books

How to Open & Operate a Financially Successful Specialty Retail & Gourmet Foods Shop.

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by Brown, Douglas.
Call Number 641.300681
Publication Date 2016
Format: Electronic Resources
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The Restaurant Manager's Handbook : How to Set Up, Operate, and Manage a Financially Successful Food Service Operation.

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by Brown, Douglas Robert, 1960- 1960-, author.
Call Number 642.5 BRO
Publication Date 2007
Summary The multiple award-winning Restaurant Manager's Handbook is the best-selling book on running a successful food service operation. Now in the 4th completely revised edition, nine new chapters detail restaurant layout, new equipment, principles for creating a safer work environment, and new effective techniques to interview, hire, train, and manage employees. We provide a new chapter on tips and IRS regulations as well as guidance for improved management, new methods to increase your bottom line by expanding the restaurant to include on- and off-premise catering operations. We've added new chapters offering food nutrition guidelines and proper employee training. The Fourth Edition of the Restaurant Manager's Handbook is an invaluable asset to any existing restaurant owner or manager as well as anyone considering a career in restaurant management or ownership. All existing chapters have new and updated information. This includes extensive material on how to prepare a restaurant for a potential sale. There is even a section on franchising. You will find many additional tips to help restaurant owners and managers learn to handle labor and operational expenses, rework menus, earn more from better bar management, and introduce up-scale wines and specialties for profit. You will discover an expanded section on restaurant marketing and promotion plus revised accounting and budgeting tips. This new edition includes photos and information from leading food service manufacturers to enhance the text. Anyone in the food service industry will rely on this book in everyday operations. Its 28 chapters cover the entire process of a restaurant start-up and ongoing management in an easy-to-understand way, pointing out methods to increase your chances of success and showing how to avoid the many mistakes arising from being uninformed and inexperienced that can doom a restaurateur's start-up. You will have at your fingertips profitable menu planning, sample restaurant floor plans and diagrams, successful kitchen management, equipment layout and planning, food safety, Hazardous and Critical Control Point (HACCP) information, and successful beverage management. Learn how to set up computer systems to save time and money and get brand new IRS tip-reporting requirements, accounting and bookkeeping procedures, auditing, successful budgeting and profit planning development. You will be able to generate high profile public relations and publicity, initiate low cost internal marketing ideas, and low- and no-cost ways to satisfy customers and build sales. The companion CD-ROM is not available for download with this electronic version of the book but it may be obtained separately by contacting Atlantic Publishing Group at sales@atlantic-pub.com. Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company president's garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed. This Atlantic Publishing eBook was professionally written, edited, fact checked, proofed and designed. The print version of this book is 1000 pages and you receive exactly the same content. Over the years our books have won dozens of book awards for content, cover design and interior design including the prestigious Benjamin Franklin award for excellence in publishing. We are proud of the high quality of our books and hope you will enjoy this eBook version.
Format: Electronic Resources
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