Search Results for Hospitality industry -- Management.

Revenue management for the hospitality industry.

2024-05-18T04:30:01Z

by Hayes, David K., author.
Call Number 647.94068 HAY
Publication Date 2022
Format: Books

Entrepreneurship management in hospitality industry / Sophea Tiend.

2024-05-18T04:30:01Z

by Tiend, Sophea, author.
Call Number 647.94068 TIE
Publication Date 2019
Format: Electronic Resources
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Human resources management in the hospitality industry [electronic resource].

2024-05-18T04:30:01Z

by Hayes, David K.
Call Number 647.94068 HAY
Publication Date 2008
Summary This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality
Format: Electronic Resources
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Human resource management for the hospitality industry / Karen Eich Drummond

2024-05-18T04:30:01Z

by Drummond, Karen Eich
Call Number 647.940683 DRU
Publication Date 1990
Format: Books

Strategic Management in the International Hospitality and Tourism Industry [electronic resource].

2024-05-18T04:30:01Z

by Okumus, Fevzi.
Call Number 647.940684
Publication Date 2012
Summary Strategic Management for Hospitality and Tourism is a vital text for all those studying cutting edge theories and views on strategic management. Unlike others textbooks in this area, it goes further than merely contextualizing strategic management for hospitality and tourism, and avoids using a prescriptive, or descriptive approach. It looks instead, at the latest in strategic thinking and theories, and provides critical and analytical discussion as to how and if these models and theories can be applied to the industry, within specific contexts such as culture, profit and non-profi
Format: Electronic Resources
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Human resource management in the hospitality and tourism industry / Michael Riley.

2024-05-18T04:30:01Z

by Riley, Michael.
Call Number 647.940683 RIL
Publication Date 1996
Format: Books

Principles of management for the hospitality industry [electronic resource] / Dana Tesone.

2024-05-18T04:30:01Z

by Tesone, D. V. (Dana V.)
Call Number 647.94068 TES
Publication Date 2012
Summary It is vital for hospitality management students to understand key management concepts as part of the complex and intimate nature of the services industry. Principles of Management for the Hospitality Industry is designed specifically for hospitality students who need to be able to use management tools and techniques to become successful hospitality managers. By placing you at the heart of an imaginary workplace this book offers the opportunity to work through all of the items of discussion for each topic. The chapter begins with a scenario to prompt an exploration of a given
Format: Electronic Resources
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Strategic Management for the Hospitality and Tourism Industry : Developing a Competitive Advantage.

2024-05-18T04:30:01Z

by Sabourin, Vincent.
Call Number 658.4012 SAB
Publication Date 2021
Format: Electronic Resources
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Introduction to management in the hospitality industry / Tom Powers, Clayton W. Barrows.

2024-05-18T04:30:01Z

by Powers, Thomas F.
Call Number 647.94068 POW
Publication Date 2003
Format: Books

Revenue management for the hospitality industry / David K. Hayes, Allisha A. Miller.

2024-05-18T04:30:01Z

by Hayes, David K.
Call Number 647.94068 HAY
Publication Date 2011
Summary "This is the first book that has been developed specifically to examine what revenue managers in the hospitality industry must know and do to be successful. Numerous cases and practical examples are used to illustrate revenue management concepts. Chapter ending questions and problems help them perform the calculations and practice the decision-making skills that are used in the field. RM in Action shows how the revenue management principles can be clearly illustrated using real-world examples reported in various news outlets. RM on the Web offers sites listed on the Internet to provide supplemental information about a topic or issue. Revenue managers will then gain hands-on skills to effectively manage their inventories and prices."--Provided by publisher. "This is the first book that has been developed specifically to examine what revenue managers in the hospitality industry must know and do to be successful."--Provided by publisher.
Format: Books

Introduction to management in the hospitality industry / Tom Powers, Clayton W. Barrows.

2024-05-18T04:30:01Z

by Powers, Thomas F.
Call Number 647.94068 POW
Publication Date 2006
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip0417/2004009419.html

Introduction to management in the hospitality industry / Tom Powers, Clayton W. Barrows.

2024-05-18T04:30:01Z

by Powers, Thomas F.
Call Number 647.94068 POW
Publication Date 2003 2002
Format: Books
Table of contents http://www.loc.gov/catdir/toc/wiley021/2001045582.html Publisher description http://www.loc.gov/catdir/description/wiley036/2001045582.html

Introduction to management in the hospitality industry / Clayton W. Barrows, Tom Powers.

2024-05-18T04:30:01Z

by Barrows, Clayton W.
Call Number 647.94068 BAR
Publication Date 2009
Summary "Students seeking management careers in hospitality will enter a dynamic industry filled with opportunities. The rewards are many, but so are the challenges. Today's hospitality managers must deal with such complex factors as globalization, terrorism threats, ecotourism, internet commerce, new business and financial models, and rapidly changing consumer demands. Introduction to Management in the Hospitality Industry, Ninth Edition, gives students the industry know-how and the management skills needed to thrive in all aspects of the field, from food service to lodging to tourism. In this latest edition, authors have brought the text thoroughly up to date by featuring new and emerging companies, new technologies, and new ways of doing business. Covering everything from careers to operations to finance, the text offers the most comprehensive and engaging introduction to this exciting field. Upon successful completion of this text, readers will have a strong grasp of the many facets of the hospitality industry. Moreover, they'll understand the issues and challenges facing managers in the industry and the many possible career paths that await them." -- Publisher description.
Format: Books
Contributor biographical information Publisher description Table of contents only

Marketing management for the hospitality industry : a strategic approach / Allen Z. Reich.

2024-05-18T04:30:01Z

by Reich, Allen Z.
Call Number 647.940688 REI
Publication Date 1997
Format: Books

Revenue management for the hospitality industry / David K. Hayes, Allisha A. Miller.

2024-05-18T04:30:01Z

by Hayes, David K., author.
Call Number 647.940681 HAY
Publication Date 2011
Format: Electronic Resources
Click here to view book

Strategic management in the hospitality industry / by Mike Olsen, Eliza Tse, Joseph West

2024-05-18T04:30:01Z

by Olsen, Michael D.
Call Number 647.940684 OLS
Publication Date 1992
Format: Books

Leadership and management in the hospitality industry / Robert H. Woods, Judy Z. King.

2024-05-18T04:30:01Z

by Woods, Robert H.
Call Number 647.94068 WOO
Publication Date 2002
Format: Books

Hospitality people matter : people management in the hospitality industry / Kelvin Thompson, Vicki Abbott.

2024-05-18T04:30:01Z

by Thompson, Kelvin, 1953-
Call Number 647.940683 THO
Publication Date 1990
Format: Books

Human Resource Management in the Hospitality Industry [electronic resource] : A Guide to Best Practice

2024-05-18T04:30:01Z

by Boella, Michael.
Call Number 647.940683 BOE
Publication Date 2013
Summary Now in its ninth edition, Human Resource Management in the Hospitality Industry: A Guide to Best Practice, is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach, it provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment.Since the eighth edition of this book there have been many important developments in this field and this ninth edition has been completely revised and updated in the following
Format: Electronic Resources
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Environmental management in the hospitality industry : a guide for students and managers / Kathryn Webster.

2024-05-18T04:30:01Z

by Webster, Kathryn.
Call Number 647.940682 WEB
Publication Date 2000
Format: Books

Introduction to management in the hospitality industry [electronic resource] / Clayton W. Barrows, Tom Powers.

2024-05-18T04:30:01Z

by Barrows, Clayton W.
Call Number 647.068 BAR
Publication Date 2008
Summary Introduction to Management in the Hospitality Industry, Ninth Edition gives you the industry know-how and the management skills needed to thrive in all aspects of the field, from food service to lodging to tourism. In this latest edition, the authors have brought the text thoroughly up to date by featuring new and emerging companies, new technologies, and new ways of doing business. Covering everything from careers to operations to finance, the text offers the most comprehensive and engaging introduction to this exciting field possible.
Format: Electronic Resources
Click here to view book

Human resource management in the hospitality industry [electronic resource] / Michael Boella, Steven Goss-Turner.

2024-05-18T04:30:01Z

by Boella, M. J. (Michael John)
Call Number 658.3 BOE
Publication Date 2012
Summary Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management.Taking a 'process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: Selection, appointment and induction Training and management development<BR id=""CR
Format: Electronic Resources
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Human resource management for the hospitality industry / Michael J. Boella and Steven Goss-Turner.

2024-05-18T04:30:01Z

by Boella, M. J. (Michael John), author.
Call Number 647.940683 BOE
Publication Date 2019
Summary "Human Resource Management in the Hospitality Industry: A Guide to Best Practice takes a 'process' approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment. Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways: - Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the 'gig' economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work. - Five new chapters on: organisational culture, modern labour markets, emotions and well-being, careers in hospitality and digital HRM. - New international case studies throughout to explore key issues and show real life applications of HRM in the Hospitality industry. Written in a user-friendly style and with strong support from the Institute of Hospitality, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge"
Format: Books

Entrepreneurship and small business management in the hospitality industry / by Darren Lee-Ross, Conrad Lashley.

2024-05-18T04:30:01Z

by Lee-Ross, Darren.
Call Number 647.94068 LEE
Publication Date 2009
Format: Books

Human resource management in the hospitality industry / Frank M. Go, Mary L. Monachello, Tom Baum.

2024-05-18T04:30:01Z

by Go, Frank M.
Call Number 647.940683 GO
Publication Date 1996
Format: Books
Table of Contents http://www.loc.gov/catdir/toc/onix03/95036890.html

Operations management in the hospitality industry / edited by Peter Szende, Alec N. Dalton, Michelle (Myongjee) Yoo.

2024-05-18T04:30:01Z

by Szende, Peter, editor.
Call Number 647.94068 SZE
Publication Date 2021
Format: Electronic Resources
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Strategic management in the hospitality industry / Michael D. Olsen, Eliza Ching-Yick Tse, Joseph J. West.

2024-05-18T04:30:01Z

by Olsen, Michael D.
Call Number 647.940684 OLS
Publication Date 1998
Summary "Strategic Management in the Hospitality Industry, Second Edition gives hospitality students the tools they need to be tomorrow's leaders in this dynamic field. Based on the premise that adding value - for the stockholder, the consumer, and the employee - must be the central objective for any effective management strategy, this book gives students a blueprint for innovation and growth at hotels and restaurants both in the United States and abroad."--BOOK JACKET.
Format: Books
Table of Contents http://www.loc.gov/catdir/toc/onix02/98022037.html Publisher description http://www.loc.gov/catdir/description/wiley032/98022037.html Contributor biographical information http://www.loc.gov/catdir/bios/wiley041/98022037.html

Human resource management in the hospitality industry : an introductory guide. Micheal J. Boella, Steven Goss-Turner.

2024-05-18T04:30:01Z

by Boella, M. J. (Michael John)
Call Number 647.940683 BOE
Publication Date 2005
Format: Books

The management of maintenance and engineering systems in the hospitality industry / Frank D. Borsenik, Alan T. Stutts.

2024-05-18T04:30:01Z

by Borsenik, Frank D.
Call Number 647.940682 BOR
Publication Date 1997
Format: Books

Accounting and financial management : developments in the international hospitality industry / edited by Peter Harris and Marco Mongiello.

2024-05-18T04:30:01Z

by Harris, Peter J. (Peter James), 1944-
Call Number 657.837 ACC
Publication Date 2006
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/fy0611/2006296416.html

An introduction to revenue management for the hospitality industry : principles and practices for the real world / Kimberly A. Tranter, Trevor Stuart-Hill, Juston Parker.

2024-05-18T04:30:01Z

by Tranter, Kimberly A.
Call Number 647.94068 TRA
Publication Date 2009
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/ecip083/2007044388.html

Supervision in the hospitality industry / John R. Walker, DBA, FMP, CHA, McKibbon Professor of Hotel and Restaurant Management and Fulbright Senior Specialist, University of South Florida, Sarasota-Manatee, Jack E. Miller.

2024-05-18T04:30:01Z

by Walker, John R., 1944-, author.
Call Number 647.940683 WAL
Publication Date 2017
Format: Books

Operations management in the travel industry / edited by Peter Robinson, Principal Lecturer and Head of Leisure, University of Wolverhampton, UK, Paul Fallon, Senior Lecturer, Sheffield Hallam University, UK, Harry Cameron, Visiting Lecturer, University of Wolverhampton, UK, John Crotts, Professor and Chair of the Department of Hospitality and Tourism Management, School of Business, College of Charleston, USA .

2024-05-18T04:30:01Z

by Robinson, Peter, 1979-
Call Number 338.4791 OPE
Publication Date 2016
Summary Covering the applied managerial perspective of the travel industry, this book looks at the core disciplines and the application of theory to practice. Considering individual and corporate social responsibility, it teaches effective managerial skills by reviewing legal frameworks, quality management and marketing, financial management, and the management of shareholders and stakeholders. It discusses current trends such as sustainability and governmental emission targets against a background of the needs of a commercial business to innovate and increase profits.
Format: Books

Hospitality retail management : a unit manager's guide / Conrad Lashley.

2024-05-18T04:30:01Z

by Lashley, Conrad.
Call Number 647.94068 LAS
Publication Date 2000
Format: Books
Publisher description http://www.loc.gov/catdir/description/els031/00697795.html Table of contents http://www.loc.gov/catdir/toc/els031/00697795.html

Hospitality management strategies / Ronald A. Nykiel.

2024-05-18T04:30:01Z

by Nykiel, Ronald A.
Call Number 647.94068 NYK
Publication Date 2005
Format: Books

International Journal of Contemporary Hospitality Management (Worldwide Hospitality and Tourism Themes), Volume 20, Issue 7 [electronic resource] : What are the Contemporary Human Resource Issues for Talent Management in Hospitality and Tourism?

2024-05-18T04:30:01Z

by D'Annunzio-Green, Norma.
Call Number 647.94 INT
Publication Date 2008
Format: Electronic Resources
Click here to view book

Case scenarios in hospitality supervision / Peter Szende.

2024-05-18T04:30:01Z

by Szende, Peter.
Call Number 647.94068 SZE
Publication Date 2010 2009
Summary "CASE SCENARIOS IN HOSPITALITY SUPERVISION presents 75 vignettes depicting real-life managerial dilemmas, in the setting of the fictional Royal Hotel. The book focuses on scenarios that often happen to new managers, and particular emphasis is placed on sharpening critical thinking abilities and developing leadership skills. The cases are based on actual situations that the author personally encountered or that are problematic for the industry at large. Use this book to sharpen your management skills, as a management training resource or to supplement a hospitality curriculum."--Publisher website.
Format: Books

New perspectives in hospitality management.

2024-05-18T04:30:01Z

Call Number 647.068 23
Publication Date 2015
Summary New Perspectives in Hospitality Management is a unique collection of articles that represent the very highest level of scholarship in the sphere of hospitality research. The articles published in this collection identify some emergent themes that have subsequently established themselves as key trends among academics in the field.
Format: Electronic Resources
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International hospitality management : concepts and cases / Clarke and Chen.

2024-05-18T04:30:01Z

by Clarke, Alan.
Call Number 647.94068 CLA
Publication Date 2007
Format: Books

Cases in human resource management in hospitality / Shirley A. Gilmore.

2024-05-18T04:30:01Z

by Gilmore, Shirley, author.
Call Number 647.940683 GIL
Publication Date 2005
Summary "Cases in Human Resource Management in Hospitality is the first textbook to provide educators with a comprehensive set of cases in human resource management, covering many segments of the hospitality industry. From shorter cases with one problem, to longer cases with several problems, this book can be used by students in various courses and at different educational levels, applying concepts to actual settings in the hospitality field. Each case unfolds into a story that addresses human resources issues that managers must solve."--Jacket.
Format: Books

Handbook of Hospitality Operations and IT [electronic resource] / edited by Peter Jones.

2024-05-18T04:30:01Z

by Jones, Peter.
Call Number 647.068 HAN
Publication Date 2012
Summary Handbook of Hospitality Operations and IT provides an authoritative resource forcritical reviews of research into both operations and IT management. Internationallyrenowned scholars provide in-depth essays and explanations of case studies, to illustratehow practices and concepts can be applied to the hospitality industry.The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.
Format: Electronic Resources
Click here to view book

Executive decisions : hospitality case studies in leadership, ethics, employee relations and external relations / by William P. Fisher.

2024-05-18T04:30:01Z

by Fisher, William P.
Call Number 647.94068 FIS
Publication Date 2002
Format: Books

The hospitality jungle / Max Hitchins.

2024-05-18T04:30:01Z

by Hitchins, Max, 1943-
Call Number 647.94068 HIT
Publication Date 1999
Format: Books

Hands on hospitality

2024-05-18T04:30:01Z

by Hitchins, Max, 1943-
Call Number 647.94068 HIT
Publication Date 1990
Format: Books

Productivity management in hospitality and tourism / edited by Nick Johns.

2024-05-18T04:30:01Z

by Johns, Nick
Call Number 647.94068 PRO
Publication Date 1996
Format: Books

The international hospitality business : management and operations / Larry Yu.

2024-05-18T04:30:01Z

by Yu, Lawrence.
Call Number 647.94068 YU
Publication Date 1999
Format: Books

Organizational behaviour for hospitality management / Roy C. Wood

2024-05-18T04:30:01Z

by Wood, Roy C. (Roy Christopher), 1959-
Call Number 647.94068 WOO
Publication Date 1994
Format: Books

Hospitality sales and promotion : strategies for success / Derek Taylor.

2024-05-18T04:30:01Z

by Taylor, Derek, 1932-1997.
Call Number 647.94068 TAY
Publication Date 2001
Format: Books

Operations management : a case study of a hotel [digital videorecording].

2024-05-18T04:30:01Z

Call Number TR DVD 647.94068 OPE
Publication Date 2009
Summary Service providers are essential in our economy. Where would we be without hospitals, cleaning companies, accounting firms and hairdressers? But it can be difficult to apply concepts of operations management to these businesses. Focusing on the operational processes, this program takes you behind the scenes, learning about the four strategic areas of operations; facilities, materials, quality and technology, applying them to a service provider and showing how various strategies can be used to improve business performance. A great insight into the unique aspects of services marketing.
Format: Books

Managing projects in hospitality organizations / edited by Richard Teare with Debra Adams and Sally Messenger..

2024-05-18T04:30:01Z

by Tchelistcheff, André 1901-
Call Number 647.94 TEA
Publication Date 1992
Format: Books

Hospitality management : an introduction / Kevin Baker and Jeremy Huyton.

2024-05-18T04:30:01Z

by Baker, Kevin, 1949-
Call Number 647.94068 BAK
Publication Date 2001
Format: Books

Growth strategies for hotels [electronic resource] / Gerardo Henderson.

2024-05-18T04:30:01Z

by Henderson, Gerardo.
Call Number 647.94068 HEN
Publication Date 2008
Format: Electronic Resources
Click here to view book

Dimensions of the hospitality industry : an introduction / Paul R. Dittmer, Gerald G. Griffin.

2024-05-18T04:30:01Z

by Dittmer, Paul.
Call Number 647.94068 DIT
Publication Date 1997
Format: Books

Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverly Sparks, editors.

2024-05-18T04:30:01Z

by Sparks, Beverley.
Call Number 647.940685 SER
Publication Date 2001
Format: Books

Hospitality world! : an introduction / Harold Lane and Denise Dupre.

2024-05-18T04:30:01Z

by Lane, Harold E.
Call Number 647.94068 LAN
Publication Date 1997
Format: Books

From Start-up to Success.

2024-05-18T04:30:01Z

by Team, Xiecheng Management.
Call Number 647.94068
Publication Date 2014
Format: Electronic Resources
Click here to view book

Sustainability in the Hospitality Industry : Principles of Sustainable Operations.

2024-05-18T04:30:01Z

by Legrand, Willy.
Call Number 647.94068
Publication Date 2022
Format: Electronic Resources
Click here to view book

World heritage and tourism : marketing and management / Bailey Ashton Adie.

2024-05-18T04:30:01Z

by Adie, Bailey Ashton, author.
Call Number 338.4791 ADI
Publication Date 2019
Format: Electronic Resources
Click to View

Social Entrepreneurship in Hospitality : Principles and Strategies for Change Willy Legrand and [4 others].

2024-05-18T04:30:01Z

Call Number 647.94068 SOC
Publication Date 2020
Format: Electronic Resources
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Embracing Opportunities at the Nexus of Wine and Hospitality.

2024-05-18T04:30:01Z

by Canziani, Bonnie.
Call Number 647.94068
Publication Date 2019
Format: Electronic Resources
Click here to view book

Handbook of hospitality operations and IT / edited by Peter Jones.

2024-05-18T04:30:01Z

by Jones, Peter, 1951-
Call Number 647.068 HAN
Publication Date 2008
Format: Books

The Heart of Hospitality : Great Hotel and Restaurant Leaders Share Their Secrets.

2024-05-18T04:30:01Z

by Solomon, Micah.
Call Number 647.95068000000003
Publication Date 2016
Format: Electronic Resources
Click here to view book

Sustainability in the hospitality industry : principles of sustainable operations / Philip Sloan, Willy Legrand, Joseph S. Chen.

2024-05-18T04:30:01Z

by Sloan, Philip.
Call Number 647.94068 SLO
Publication Date 2009
Format: Books

Hotel and lodging management : an introduction / Alan T. Stutts ; contributing author, James F. Wortman.

2024-05-18T04:30:01Z

by Stutts, Alan T.
Call Number 647.94068 STU
Publication Date 2001
Format: Books
Table of Contents http://www.loc.gov/catdir/toc/onix07/00043351.html

Handbook of hospitality strategic management / edited by Michael Olsen, Jinlin Zhao.

2024-05-18T04:30:01Z

by Olsen, Michael D.
Call Number 647.94068 HAN
Publication Date 2008
Summary "Handbook of Hospitality Strategic Management provides a review of mainstream hospitality strategic management research topics. Internationally recognized leading researchers provide thorough reviews and discussions, reviewing strategic management research by topic, as well as illustrating how theories and concepts can be applied in the hospitality industry."--BOOK JACKET.
Format: Books

Managing employee attitudes and behaviors in the tourism and hospitality industry [electronic resource] / Salih Kusluvan.

2024-05-18T04:30:01Z

by Kusluvan, Salih.
Call Number 647.94068 KUS
Publication Date 2012
Format: Electronic Resources
Click here to view book

Introduction to hospitality / John R. Walker.

2024-05-18T04:30:01Z

by Walker, John R., 1944-, author.
Call Number 647.94068 WAL
Publication Date 2020
Summary "This new eighth edition of Introduction to Hospitality focuses on hospitality operations and has been written in response to professors and students who wanted a broader view of the world's largest industry. Introduction to Hospitality complements Introduction to Hospitality Management and Exploring the Hospitality Industry, also written by John R. Walker. Adopters may select the title best suited to their needs. This text offers a comprehensive overview of the industry"--
Format: Books

Improving sustainability in the hospitality industry / Frans Melissen and Lieke Sauer.

2024-05-18T04:30:01Z

by Melissen, Frans, author.
Call Number 647.94068 MEL
Publication Date 2019
Format: Electronic Resources
Click to View

Sustainability in the hospitality industry : principles of sustainable operations / Willy Legrand, Joseph S. Chen and Gabriel C. M. Laeis.

2024-05-18T04:30:01Z

by Legrand, Willy, author.
Call Number 647.94068 LEG
Publication Date 2023
Format: Electronic Resources
Click to View

Introduction to hospitality management / John R. Walker.

2024-05-18T04:30:01Z

by Walker, John R., 1944-
Call Number 647.94068 WAL
Publication Date 2006
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/ecip069/2006007209.html

Understanding the hospitality consumer / Alistair Williams.

2024-05-18T04:30:01Z

by Williams, Alistair.
Call Number 647.95068 WIL
Publication Date 2002
Format: Books
Publisher description http://www.loc.gov/catdir/description/els031/2002071173.html Table of contents http://www.loc.gov/catdir/toc/els031/2002071173.html

Hospitality Management : A Brief Introduction.

2024-05-18T04:30:01Z

by Wood, Roy C.
Call Number 647.94068
Publication Date 2015
Summary An approachable, accessible student introduction for those studying hotel and hospitality management and hospitality studies more generally.
Format: Electronic Resources
Click here to view book

Dimensions of the hospitality industry / Paul R. Dittmer.

2024-05-18T04:30:01Z

by Dittmer, Paul.
Call Number 647.94068 DIT
Publication Date 2002
Format: Books
Table of Contents Publisher description

Financial management for hospitality decision makers / Chris Guilding.

2024-05-18T04:30:01Z

by Guilding, Chris.
Call Number 647.940681 GUI
Publication Date 2002
Format: Books
Publisher description http://www.loc.gov/catdir/description/els031/2002071177.html Table of contents http://www.loc.gov/catdir/toc/els031/2002071177.html

Hospitality : A New Dawn in Sustainability and Service.

2024-05-18T04:30:01Z

by Sheppardson, Chris.
Call Number 647.94068
Publication Date 2021
Format: Electronic Resources
Click here to view book

Contemporary issues in events, festivals and destination management.

2024-05-18T04:30:01Z

by Van Niekerk, Mathilda, 1972-. author.
Call Number 658.456 VAN
Publication Date 2017
Format: Electronic Resources
Click here to view book

Vertical Disintegration in the Corporate Hotel Industry : The End of Business as Usual.

2024-05-18T04:30:01Z

by Roper, Angela.
Call Number 338.4791068
Publication Date 2017
Format: Electronic Resources
Click here to view book

Sustainability in the hospitality industry : principles of sustainable operations / Willy Legrand, Philip Sloan and Joseph S. Chen.

2024-05-18T04:30:01Z

by Legrand, Willy, author.
Call Number 338.4791068 LEG
Publication Date 2017
Format: Electronic Resources
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Timeshare management : the key issues for hospitality managers / Tammie J. Kaufman, Conrad Lashley, Lisa Ann Schreier.

2024-05-18T04:30:01Z

by Kaufman, Tammie J.
Call Number 647.94068 KAU
Publication Date 2009
Format: Books

Managing facilities / Christine Jones and Valerie Jowett.

2024-05-18T04:30:01Z

by Jones, Christine.
Call Number 647.940682 JON
Publication Date 1998
Summary Managing Facilities provides a clear introduction to the concepts, development and application of managing facilities in hotels. Premises and services operations management are considered through the application of generic management techniques. In hotels, buildings, land, assets, people and services are essential resources which need to be managed to meet organizational objectives. Through practical techniques and examples Jones and Jowett show how these facilities can be continuously improved to increase competitiveness and meet the ever changing needs of the customer. Managing Facilities is a concise guide for hotel, hospitality and facilities managers. It is also an excellent text for undergraduate and postgraduate students of hospitality management.
Format: Books

Competence-Based Innovation in Hospitality and Tourism.

2024-05-18T04:30:01Z

by Pechlaner, Harald.
Call Number XX(280242.1)
Publication Date 2016
Format: Electronic Resources
Click here to view book

Entrepreneurship in Hospitality and Tourism : a global perspective.

2024-05-18T04:30:01Z

by Brookes, Maureen, author.
Call Number 647.94068 BRO
Publication Date 2015
Summary 'Entrepreneurship in Hospitality and Tourism: a global perspective' gives a new and definitive overview of the vital role and effective practice of entrepreneurship in one of the most dynamic industry sectors in the world. The highly qualified international team of contributors ensures a global perspective.
Format: Electronic Resources
Click here to view book

Symbiosis in Hospitality Management : The Five Keys.

2024-05-18T04:30:01Z

by Alatsas, Peter.
Call Number XX(311979.1)
Publication Date 2022
Format: Electronic Resources
Click here to view book

Hotel and lodging management : an introduction / Alan T. Stutts, James Wortman.

2024-05-18T04:30:01Z

by Stutts, Alan T.
Call Number 647.94068 STU
Publication Date 2006
Summary "Hotel and Lodging Management, Second Edition prepares readers to succeed as managers in the hotel and lodging industry, while developing a solid foundation for a long and successful career. This comprehensive resource combines detailed presentations of each department in a hotel or lodging establishment along with a close examination of organizational structure and the interdependent relationship among departments."--BOOK JACKET.
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip054/2004027109.html

Quality service : what every hospitality manager needs to know / William B. Martin.

2024-05-18T04:30:01Z

by Martin, William B.
Call Number 647.95068 MAR
Publication Date 2002
Summary Quality Service, What Every Hospitality Manager Needs to Know is a genuine hospitality manager's guide to successful customer service. In an easy-to-read style, it tells you everything you need to know about transforming everyday humdrum hospitality into a level of customer service that others will rave about. This book addresses the needs of the entire spectrum of hospitality including foodservice and lodging operations, clubs, theme parks and the entire travel and tourism industry. It provides a simple step-by-step approach to creating and maintaining a hospitality organization where quality service thrives. Its thirty-two application exercises and numerous examples in every chapter make its contents easily adaptable to the specific needs of any hospitality organization. --BOOK JACKET.
Format: Books

Foundations of lodging management / David K. Hayes, Jack D. Ninemeier.

2024-05-18T04:30:01Z

by Hayes, David K.
Call Number 647.94068 HAY
Publication Date 2006
Summary "Foundations of Lodging Management describes, clearly and in great detail, how modern hotels are structured and managed. Hoteliers operating today's popular limited- and full-service properties encounter challenges unmatched in recent history. This book tells how hoteliers successfully meet these challenges. Its up-to-date and comprehensive coverage of all areas of hotel operations makes it an excellent choice for initial study of the exciting lodging industry."--BOOK JACKET.
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip0510/2005008365.html

Club manager's guide to private parties and club functions / Joe Perdue ... [et al.].

2024-05-18T04:30:01Z

by Perdue, Joe.
Call Number 642.4068 CLU
Publication Date 1998
Summary Running parties and other private functions is one of the biggest parts of every club manager's job. Written by club management professionals, this guide "speaks the language" of club managers everywhere. Focusing exclusively on the practices, terminology, and business demands unique to club catering, it covers all crucial management aspects of private parties and other club functions. It provides clear, step-by-step guidelines, helpful hints, and rules of thumb on subjects ranging from room selection and setup, meals, and beverages to staffing, member relations, and financial reports - everything the busy professional needs to keep things running smoothly.
Format: Books

Revenue management for hospitality and tourism [electronic resource].

2024-05-18T04:30:01Z

by Fyall, Alan.
Call Number 338.4791.0681 FYA
Publication Date 2013
Summary Written by leading academic and industry experts actively engaged in revenue management, research and teaching this is a new and original treatment of the whole field for students and professionals.
Format: Electronic Resources
Click here to view book

Hospitality, tourism, and lifestyle concepts : implications for quality management and customer satisfaction / Maree Thyne, Eric Laws, editors.

2024-05-18T04:30:01Z

by Laws, Eric, 1945-
Call Number 647.94068 HOS
Publication Date 2004
Summary "Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the hospitality and tourism industry. Noted authorities present multifaceted viewpoints examining a range of topics, such as matching the lifestyles of tourism providers and guests, lifestyle segmentation studies, and methodological issues in lifestyle segmentation research. You'll learn how the consideration of lifestyle concepts can improve the effectiveness of marketing in addition to providing quality management and improved customer satisfaction in the hospitality and tourism industry."--BOOK JACKET.
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip0420/2004016723.html

Current themes and developments in hospitality management education [electronic resource].

2024-05-18T04:30:01Z

by Lashley, Conrad.
Call Number 658.3764
Publication Date 2007
Summary Earlier versions of the articles in this e-book were presented at Fifteenth Annual Research Conference of the UK's Council for Hospitality Management Education (CHME). All articles were chosen to appear in this collection due to their bearing on the nature of hospitality management work and the skills needed by managers, and educational provision for hospitality management.
Format: Electronic Resources
Click here to view book

Achieving Success Through Innovation : Cases and Insights from the Hospitality, Travel, and Tourism Industry / Cathy A. Enz [and 4 others] ; edited by Glenn Withiam.

2024-05-18T04:30:01Z

by Enz, Cathy A., 1956-, author.
Call Number 647.94068 ACH
Publication Date 2016
Format: Electronic Resources
Click to View

Management Science in Hospitality and Tourism : Theory, Practice, and Applications.

2024-05-18T04:30:01Z

by Uysal, Muzaffer.
Call Number 647.94068
Publication Date 2016
Format: Electronic Resources
Click here to view book

Understanding the Misunderstood in Emergency, Hospital and Outpatient Care for Special Populations.

2024-05-18T04:30:01Z

by Barsky, Lili Loni.
Call Number 647.94068000000004
Publication Date 2020
Summary This powerful, high-yield guidebook sheds crucial light on a rapidly growing and yet underrepresented, vulnerable and unique population of individuals: those who are affected by one or more developmental disabilities.The first section provides background and lays out the medical disease associations and unique physical, emotional and mental characteristics potentially influencing the care of individuals with Down syndrome, cerebral palsy or an autism spectrum disorder. The book then proceeds to describe evidence-based strategies specific to first responders and ambulatory and inpatient healthcare providers, as well as special needs individuals, their family, and caregiver(s).This book serves as a critical reference guide, and provides illuminating background and key evidence-based strategies. With its compelling and essential lessons and thought-provoking imagery, it is a must-read for physicians, nurses, firefighters, EMTs, individuals with a disability and their families and caregivers alike.
Format: Electronic Resources
Click here to view book

A host of opportunities : an introduction to hospitality management / Hubert B. Van Hoof ... [et al.]

2024-05-18T04:30:01Z

by Van Hoof, Hubert B.
Call Number 647.94068 HOS
Publication Date 2007
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/ecip065/2005037609.html

Managerial competence within the hospitality and tourism service industries : global cultural contextual analysis / John Saee.

2024-05-18T04:30:01Z

by Saee, John.
Call Number 647.94068 SAE
Publication Date 2006
Summary "This timely book examines cross-cultural managerial communication competence and its application within the service industry. Focusing particularly on the hospitality and tourism industry, John Saee examines the cross-cultural implications of competence across all managerial functions: planning, workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing." "This is the first detailed study - at a national level - of current psychological and sociological theories of intercultural communication, linked to an investigation of the management of cultural diversity in the workplace within a multicultural society, a study which has global implications. This cutting-edge research advances new modalities of best practice on managerial competence which can be equally applied to all other industries around the world confronted with cultural diversity in the workplace."--BOOK JACKET.
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/ecip068/2006004796.html

Hospitality Security [electronic resource] : Managing Security in Today?s Hotel, Lodging, Entertainment, and Tourism Environment

2024-05-18T04:30:01Z

by Clifton, Darrell.
Call Number 647.94068
Publication Date 2012
Summary A security director must have knowledge of criminal and civil law, risk and personnel management, budgeting and finance, and a host of other areas in order to be effective. Hospitality Security: Managing Security in Today's Hotel, Lodging, Entertainment, and Tourism Environment provides experience-based, proven methods for preventing and resolving the challenges faced by today's hospitality practitioner.Designed for both novice security professionals and industry veterans in need of a reference, the book covers: Risk assessment, where threats and vulnerabilities are calculated with probabiliti
Format: Electronic Resources
Click here to view book

Food and beverage management / Bernard Davis, Andrew Lockwood, Peter Alcott and Ioannis S. Pantelidis.

2024-05-18T04:30:01Z

by Davis, Bernard, author.
Call Number 647.95068 DAV
Publication Date 2018
Summary This textbook provides a thorough guide to the management of food and beverage outlets, from their day-to-day running through to the wider concerns of the hospitality industry. It explores the broad range of subject areas that encompass the food and beverage market and its main sectors ? fast food and casual dining, hotels and quality restaurants and event, industrial and welfare catering. It also looks at some of the important trends affecting the food and beverage industry, covering consumers, the environment and ethical concerns as well as developments in technology.
Format: Books

Timeshare Resort Operations : A Guide to Management Practice / Randall Upchurch, Conrad Lashley.

2024-05-18T04:30:01Z

by Upchurch, Randall, author.
Call Number 647.94068 UPC
Publication Date 2011
Summary This book provides a complete overview of timeshare development and operation models. The authors take a comprehensive look at the present and future of this growing segment of the hospitality industry, including specialized approaches to marketing, human resources, service quality, finance, legal considerations and professional ethics. Timeshare, or vacation ownership, is a relatively recent leisure phenomenon. It emerged in the late 1950s as a way to secure extra capital resources to fund property expansion. Shareholders had the right to use these properties on a regular basis. Although arrangements have grown in complexity and variation, the model allows for customers to buy rights to use a property for a fixed time period each year. Timeshare arrangements have experienced rapid international growth particularly in the last fifteen to twenty years and are now an important vacation arrangement. Most of the world's major hotel and resort developers now operate timeshare properties. Firms like Marriott, Hilton, Hyatt, Disney and Ramada have brought a new formality and legitimacy to timeshare development and operation.
Format: Electronic Resources
Click here to view book

Accounting essentials for hospitality managers [electronic resource] / Chris Guilding.

2024-05-18T04:30:01Z

by Guilding, Chris.
Call Number 657.837 GUI
Publication Date 2014
Summary For non-accountant hospitality managers, accounting and financial management is often perceived as an inaccessible part of the business. Yet having a grasp of accounting basics is a key part of management. Using an 'easy to read' style, this book provides a comprehensive overview of the most relevant accounting information for hospitality managers. It demonstrates how to organise and analyse accounting data to help make informed decisions with confidence.With its highly practical approach, this new Edition:Quickly develops the reader's ability to adeptly use and interpret accounting informati
Format: Electronic Resources
Click here to view book

Managing sustainability in the hospitality and tourism industry [electronic resource] : paradigms and directions for the future / edited by Vinnie Jauhari.

2024-05-18T04:30:01Z

by Jauhari, Vinnie.
Call Number 338.4791 MAN
Publication Date 2014
Format: Electronic Resources
Click here to view book

Introduction to the hospitality industry / Clayton W. Barrows, Tom Powers, Dennis Reynolds.

2024-05-18T04:30:01Z

by Barrows, Clayton W., author.
Call Number 647.94068 BAR
Publication Date 2012
Summary "Readers preparing to work in hospitality will enter a field that is quickly evolving. The rise of the global economy, ecotourism, internet commerce, and changing consumer demands are just some of the factors they will be dealing with in this exciting and dynamic industry. This new edition gives readers the foundation they need to thrive in today's hospitality industry, covering everything from finance to operational issues. The Eighth Edition of Introduction to the Hospitality Industry features both historical perspectives and discussions of new trends in a variety of sectors. This edition includes additional international examples of hospitality and tourism operations have been included throughout the text. This book covers all the latest trends, challenges, and opportunities in the hospitality industry. Readers will have a strong overview of the industry, where it fits into the broader world, the major issues and challenges in the field, and the many possible career paths that await them"--Provided by publisher.
Format: Books

Accounting essentials for hospitality managers / Chris Guilding and Kate Mingjie Ji.

2024-05-18T04:30:01Z

by Guilding, Chris, author.
Call Number 657.837 GUI
Publication Date 2022
Summary "For non-accountant hospitality managers, accounting and financial management is often perceived as an inaccessible part of the business. Yet having a grasp of accounting basics is a key part of management. Using an 'easy-to-read' style, this book provides a comprehensive overview of the most relevant accounting techniques and information for hospitality managers. It demonstrates how to organise and analyse accounting data to help make informed decisions with confidence. With its highly practical approach, this new 4th Edition: Quickly develops the reader's ability to adeptly use and interpret accounting information to enhance organisational decision making and control. Demonstrates how an appropriate analysis of financial reports can drive your business strategy forward from a well-informed base. Presents new accounting problems in the context of a range of countries and currencies throughout. Develops mastery of the key accounting concepts through financial decision making cases that take a hospitality manager's perspective on a range of issues. Includes accounting problems at the end of each chapter to be used to test knowledge and apply understanding to real life situations. Offers extensive web support for instructors and students that includes PowerPoint slides, solutions to end of chapter problems, test bank and additional exercises. The book is written in an accessible and engaging style and structured logically with useful features throughout to aid students' learning and understanding. It is a key resource for all future hospitality managers"--
Format: Books

Strategic management for tourism, hospitality and events [electronic resource] / Nigel Evans.

2024-05-18T04:30:01Z

by Evans, Nigel.
Call Number 647.94068 EVA
Publication Date 2015
Summary Strategic Management for Tourism, Hospitality and Events is the must-have text for students approaching this subject for the first time. It introduces students to fundamental strategic management principles in a Tourism, Hospitality and Events context and brings theory to life by integrating a host of industry-based case studies and examples throughout.Among the new features and topics included in this edition are:Extended coverage to Hospitality and Events to reflect the increasing need and importance of a combined sector approach to strategyNew international Tourism, Hospitality and Events c
Format: Electronic Resources
Click here to view book

Hospitality strategic management : concepts and cases/ Jeffrey S. Harrison, Cathy A. Enz.

2024-05-18T04:30:01Z

by Harrison, Jeffrey S.
Call Number 647.940684 HAR
Publication Date 2005
Summary "Hospitality Strategic Management: Concepts and Cases offers a complete, comprehensive, and managerially useful treatment of strategic management in the hospitality industry. This up-to-date resource provides the most relevant models, theories, and hospitality practices for those interested in managing effectively in today's competitive international hospitality industry." "Hospitality Strategic Management provides a realistic, balanced, and current view of the field by considering the practical aspects of the strategic manager's role, including the acquisition, development, and management of internal resources (such as people, knowledge, financial capital, and physical assets) and relationships with external stakeholders (such as guests, suppliers, owners, franchisors, venture partners, and governmental agencies). Throughout the book, examples and best practices of leading hospitality organizations are used to illustrate ideas and concepts." "Complete with free access to case examples online from the Center for Hospitality Research at Cornell University, Hospitality Strategic Management is an invaluable learning tool for industry executives and managers in executive-level training courses and for students."--BOOK JACKET.
Format: Books

Responsible hospitality [electronic resource] / Rebecca Hawkins and Paulina Bohdanowicz.

2024-05-18T04:30:01Z

by Hawkins, Rebecca.
Call Number 338.4764794 HAW
Publication Date 2011
Summary The first book to bring together environmental theory and the responsible hospitality debate to define how far the industry has gone and what is left to achieve.
Format: Electronic Resources
Click here to view book

Sustainability in Hospitality : How Innovative Hotels are Transforming the Industry / edited by Miguel Angel Gardettin and Ana Laura Torres.

2024-05-18T04:30:01Z

by Gardetti, Miguel Angel, editor.
Call Number 647.94 SUS
Publication Date 2015
Format: Electronic Resources
Click here to view book

Critical Questions in Sustainability and Hospitality.

2024-05-18T04:30:01Z

by Legrand, Willy.
Call Number 647.94068
Publication Date 2023
Format: Electronic Resources
Click here to view book

The Sharing Economy : Implications for the Future of Hospitality and Tourism.

2024-05-18T04:30:01Z

by Okumus, Fevzi, author.
Call Number 647.94068 OKU
Publication Date 2017
Format: Electronic Resources
Click here to view book

Human resource practice in the hospitality industry / John Roberts.

2024-05-18T04:30:01Z

by Roberts, John.
Call Number 647.940683 ROB
Publication Date 1995
Format: Books

Manager's guide to hospitality human resources.

2024-05-18T04:30:01Z

Call Number 647.940683 MAN
Publication Date 2008
Format: Books

Human resources management for hospitality / Linda A. Jerris.

2024-05-18T04:30:01Z

by Jerris, Linda A.
Call Number 647.940683 JER
Publication Date 1999
Format: Books

Human resource management for the hospitality and tourism industries / Dennis Nickson.

2024-05-18T04:30:01Z

by Nickson, Dennis.
Call Number 647.940683 NIC
Publication Date 2007
Format: Books

Human resource management for the hospitality and tourism industries / Dennis Nickson.

2024-05-18T04:30:01Z

by Nickson, Dennis.
Call Number 338.47910683 NIC
Publication Date 2007
Format: Books

Business Environment.

2024-05-18T04:30:01Z

by Cherunilam, Francis.
Call Number 658
Publication Date 2009
Summary This book has been prepared in accordance with the syllabus of the MBA course .
Format: Electronic Resources
Click here to view book

Managing people : a guide for managers in the hotel and catering industry / Michael Riley.

2024-05-18T04:30:01Z

by Riley, Michael.
Call Number 647.940683 RIL
Publication Date 2000
Format: Books

Hospitality management : a human resources approach / Laurie J. Mullins

2024-05-18T04:30:01Z

by Mullins, Laurie J.
Call Number 647.94068 MUL
Publication Date 1995
Format: Books

Hospitality management and organisational behaviour / Laurie J. Mullins.

2024-05-18T04:30:01Z

by Mullins, Laurie J.
Call Number 647.94068 MUL
Publication Date 2001
Format: Books

Supervision in the hospitality industry / Raphael R. Kavanaugh, Jack D. Ninemeier

2024-05-18T04:30:01Z

by Kavanaugh, Raphael R.
Call Number 647.94068 KAV
Publication Date 1995 1991 1984
Format: Books

Hospitality management / Lynn Van der Wagen, Lauren White.

2024-05-18T04:30:01Z

by Van der Wagen, Lynn, author.
Call Number 647.94068 VAN
Publication Date 2018
Format: Books

Introduction to hospitality / John R. Walker.

2024-05-18T04:30:01Z

by Walker, John R., 1944-
Call Number 647.94068 WAL
Publication Date 2009
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/ecip088/2008001878.html

Hospitality management : strategy and operations / Lynn Van Der Wagen and Anne Goonetilleke.

2024-05-18T04:30:01Z

by Van der Wagen, Lynn.
Call Number 647.94068 VAN
Publication Date 2003
Format: Books

Talent management in hospitality and tourism / edited by Susan Horner.

2024-05-18T04:30:01Z

by Horner, Susan, editor.
Call Number 647.940683 TAL
Publication Date 2017
Format: Electronic Resources
Click here to view book

Human resource management : international perspectives in hospitality and tourism / edited by Norma D'Annunzio-Green, Gillian A. Maxwell and Sandra Watson.

2024-05-18T04:30:01Z

by Watson, Sandra.
Call Number 647.940683 HUM
Publication Date 2002
Format: Books

Managing people in the hospitality industry / Michael Riley.

2024-05-18T04:30:01Z

by Riley, Michael, author.
Call Number 647.94068 RIL
Publication Date 2019
Format: Electronic Resources
Click here to view

Human Resource Management in a Hospitality Environment :

2024-05-18T04:30:01Z

by Chesser, Jerald.
Call Number 647.940683 CHE
Publication Date 2016
Format: Electronic Resources
Click here to view book

Supervision in the hospitality industry / Jack Miller, John Walker, Karen Drummond.

2024-05-18T04:30:01Z

by Miller, Jack E., 1930-
Call Number 647.940683 MIL
Publication Date 2002
Format: Books
Table of contents http://www.loc.gov/catdir/toc/wiley021/2002000630.html

Hospitality management : strategy and operations / Lynn Van Der Wagen, Anne Goonetilleke.

2024-05-18T04:30:01Z

by Van der Wagen, Lynn.
Call Number 647.94068 VAN
Publication Date 2007
Summary Hospitality management, including operational management; human resource management; customer service management; and financial management. The book also covers quality customer service, business relationships and legal compliance.
Format: Books

Handbook of human resource management in the tourism and hospitality industries / edited by Ronald J. Burke, Julia Christensen Hughes.

2024-05-18T04:30:01Z

by Burke, Ronald J., editor.
Call Number 338.4791 HAN
Publication Date 2018
Format: Electronic Resources
Click to View

Supervision in the hospitality industry : applied human resources / Jack E. Miller, John R. Walker, Karen Eich Drummond.

2024-05-18T04:30:01Z

by Miller, Jack E., 1930-
Call Number 647.940683 MIL
Publication Date 2007
Format: Books
Table of contents http://www.loc.gov/catdir/toc/wiley021/2002000630.html

Health, hygiene and safety [Digital Video Recording] : the human factor / produced by The Walnut Partnership

2024-05-18T04:30:01Z

by Walnut Partnership
Call Number TR DVD 647.940684 HEA
Publication Date 1990
Summary This video reconstructs a serious accident, a food poisoning incident and a hotel fire. Each case reveals how mistaken priorities, false assumptions, lack of information and other disturbing facts about the way people behave can combine to form a potent cocktail. Reference is also made to national incidents such as the Summerland Leisure Centre and Dublin disco fires and the Stanley Royd Hospital food poisoning outbreak.
Format: Other

Tourism supply chain management / Haiyan Song.

2024-05-18T04:30:01Z

by Song, Haiyan.
Call Number 338.4791 SON
Publication Date 2012 2011
Format: Books

Employment relations in the hospitality and tourism industries / Rosemary Lucas.

2024-05-18T04:30:01Z

by Lucas, Rosemary.
Call Number 647.940683 LUC
Publication Date 2003
Summary "Employment Relations in the Hospitality and Tourism Industries presents a detailed review of employment relations within a distinctive and significant part of the service economy. Uniquely combining employment relations and the hospitality and tourism fields, this book draws on recently published sources to give readers a comprehensive and internationally comparative perspective on the subject area." "Employment Relations in the Hospitality and Tourism Industries is an invaluable resource for anyone studying hospitality and tourism, industrial relations and human resource management."--BOOK JACKET.
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip046/2003014694.html

Hospitality employee management and supervision: concepts and practical applications / Kerry L. Sommerville.

2024-05-18T04:30:01Z

by Sommerville, Kerry L., 1957-
Call Number 647.940683 SOM
Publication Date 2007
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/ecip0612/2006013299.html

Handbook of hospitality human resources management [electronic resource] / Dana Tesone.

2024-05-18T04:30:01Z

by Tesone, D. V. (Dana V.)
Call Number 647.940683 TES
Publication Date 2008
Summary Handbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how theories and concepts can be applied to the hospitality industry. Written by internationally recognized practitioners and academics, this book provides thorough reviews and discussions.The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.* Issues related to the acquisition of human capital* Retenti
Format: Books
Click here to view book

Supervision in the hospitality industry / Jack E. Miller, Mary Porter, Karen Eich Drummond.

2024-05-18T04:30:01Z

by Miller, Jack E., 1930-
Call Number 647.940683 MIL
Publication Date 1998
Format: Books
Publisher description http://www.loc.gov/catdir/enhancements/fy0607/98002774-d.html Table of Contents only http://www.loc.gov/catdir/toc/onix02/98002774.html

Hospitality employee management and supervision: concepts and practical applications / by Kerry L. Sommerville.

2024-05-18T04:30:01Z

by Sommerville, Kerry L., 1957-
Call Number 647.940683 SOM
Publication Date 2007
Format: Books
Publisher description http://www.loc.gov/catdir/enhancements/fy0740/2006013299-d.html Table of contents only http://www.loc.gov/catdir/toc/ecip0612/2006013299.html

Hospitality Experience / Frans Melissen [and 3 others], editors.

2024-05-18T04:30:01Z

by Melissen, Frans
Call Number 647.94068 HOS
Publication Date 2015
Format: Electronic Resources
Click here to view book

Human Resource Management in the Hotel and Catering Industry.

2024-05-18T04:30:01Z

by Boella, M. J. (Michael John), author.
Call Number 647.940683 BOE
Publication Date 2017
Format: Electronic Resources
Click here to view book

What are the challenges faced by the hospitality industry in India? [electronic resource].

2024-05-18T04:30:01Z

by Jauhari, Vinnie.
Call Number XX(33913.1)
Publication Date 2012
Summary This ebook explores the challenges faced by the Indian hospitality industry. WHATT?s industry-led methodology is applied and the team of contributors used an industry round table approach to solicit views from hospitality practitioners, academics and government representatives. The challenges have been considered from a strategic perspective as well as from marketing, human resources, technology, finance and destination management perspectives.
Format: Electronic Resources
Click here to view book

Prejudice and Discrimination in Hotels, Restaurants and Bars / edited by Conrad Lashley.

2024-05-18T04:30:01Z

by Lashley, Conrad, editor.
Call Number 647.940683 PRE
Publication Date 2022
Summary Presenting expert-led discussion of a range of themes and topics, Prejudice and Discrimination in Hotels, Restaurants and Bars explores the rigidities that restrict recruitment into frontline job roles in hotels restaurants and bars. Despite decades of legislation banning gender and racial discrimination in most service economies, selecting the 'right person for the job' in practice results in some applicants appearing to be 'more right' than others. This book makes a unique contribution to the study of hospitality management practices that define, both consciously and unconsciously, recruits' appearance and behaviours that inevitably include some, and exclude others, from being selected for the job concerned. Dealing primarily with social class, gender and race, the issues discussed in the book are of international interest and authors are drawn from both the Northern and Southern hemisphere. This book will be of great interest to both upper-level students and researchers of hospitality management and human resource management, as well as wider social science communities, such as scholars of sociology, anthropology, industrial relations, human resource studies and personnel management.
Format: Electronic Resources
Click to View

Hospitality management : a case study approach / John Lennon [and] Mark Peet

2024-05-18T04:30:01Z

by Lennon, John
Call Number 647.94068 LEN
Publication Date 1990
Format: Books

Hospitality Supervision and Leadership Level 3 [electronic resource].

2024-05-18T04:30:01Z

by Paskins, Patricia.
Call Number 338.4791068
Publication Date 2015
Summary Prepare for assessment and master the skills and knowledge you need to succeed as a hospitality and catering supervisor with this support resource. Covering all of the latest mandatory and most popular optional units, with a strong focus on preparation for assessment, this will be an essential resource for anyone working towards the Level 3 NVQ Diploma in Hospitality Supervision and Leadership, whether in college or in the workplace. It also provides support for those completing the Hospitality Supervision and Leadership apprenticeship. - Provides all of the essential knowledge and skills any
Format: Electronic Resources
Click here to view book

Handbook of hospitality human resources management / edited by Dana V. Tesone.

2024-05-18T04:30:01Z

by Tesone, D. V. (Dana V.)
Call Number 647.0683 HAN
Publication Date 2008
Summary "Handbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how theories and concepts can be applied to the hospitality industry. Written by internationally recognized practitioners and academics, this book provides thorough reviews and discussions. It is a must-read for hospitality researchers and educators, students and industry practitioners."--BOOK JACKET.
Format: Books

Supervision in the hospitality industry : leading human resources / John R. Walker, Jack E. Miller.

2024-05-18T04:30:01Z

by Walker, John R., 1944-
Call Number 647.940683 WAL
Publication Date 2010
Summary Human resources are led, not managed. Supervision in the Hospitality Industry: Leading Human Resources, Sixth Edition is unique in its focus directly on leading human resources. In a recent paradigm shift, industry leaders and human resources practitioners recognize the movement away from "management," and to the important role of leading human resources at all levels of the organization, as they strive for perfection in guest services. This book - practical, concrete, and results oriented - is a down-to-earth guide to applying the wisdom of leadership theory and experience to the hard realities of the hospitality industry. Written especially for the student, beginning leader, newly-promoted supervisor, or anyone planning a career in the hospitality field - but useful even to experienced managers - this Sixth Edition of Supervision in the Hospitality Industry provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills -- required to lead a workforce to profitable results. Complete with quizzes, exercises, self-assessments, simulations, case studies, role play, and journal writing, Supervision in the Hospitality Industry: Leading Human Resources, Sixth Edition offers culinary, hospitality, and foodservice students and professionals the knowledge needed not only to "manage" but also to lead organizations to success." --Book Jacket.
Format: Books
Table of contents only http://catdir.loc.gov/catdir/toc/ecip0817/2008018994.html

Employer Branding for the Hospitality and Tourism Industry : Finding and Keeping Talent.

2024-05-18T04:30:01Z

by Gehrels, Sjoerd, author.
Call Number 647.940683 GEH
Publication Date 2019
Summary This book explores the concept of Employer Branding (EB) as applied to the hospitality sector. Employer branding aims to assist businesses in becoming the employer of choice for potential employees. As such, the concept has potential to change classical approaches of managing people and to improve opinions on careers in the hospitality sector.
Format: Electronic Resources
Click here to view book

Please your guests : a business guide for small hotels, B&B's, guesthouses & farmhouses / Roy Hayter & Annette Allmark.

2024-05-18T04:30:01Z

by Hayter, Roy.
Call Number 647.94068 HAY
Publication Date 1998
Format: Books

Supervision in the hospitality industry : student workbook.

2024-05-18T04:30:01Z

Call Number 647.940683 MIL
Publication Date 1998
Format: Books

Managing for quality in the hospitality industry / John H. King, Jr., Ronald F. Cichy.

2024-05-18T04:30:01Z

by King, John H., 1937-
Call Number 647.940684 KIN
Publication Date 2006
Summary "Managing for Quality in the Hospitality Industry uses a "live" case study to clearly demonstrate how to achieve the quality expectations of internal customers, external customers, and owners/investors. The authors utilize HDS Services, a $300 million managed services organization, and other real-world cases (including the Ritz-Carlton Hotel Company, RARE Hospitality International, Inc., the Detroit Athletic Club, and more) to make the concepts real."--BOOK JACKET.
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip0422/2004020562.html

Human Resource Practice System in Malaysian Five-Star Hotels.

2024-05-18T04:30:01Z

by Ahmad, Rozila.
Call Number XX(306131.1)
Publication Date 2014
Format: Electronic Resources
Click here to view book

Strategic management for hospitality and tourism / Fevzi Okumus, Levent Altinay, Prakash Chathoth.

2024-05-18T04:30:01Z

by Okumus, Fevzi
Call Number 647.94068 OKU
Publication Date 2010
Summary Strategic Management in the International Hospitality Industry: content and process, is a vital text for all those studying cutting edge theories and views on strategic management. Unlike others textbooks in this area, it goes further than merely contextualising strategic management for hospitality and tourism, and avoids using a prescriptive, or descriptive approach. It looks instead, at the latest in strategic thinking and theories, and provides critical and analytical discussion as to how and if these models and theories can be applied to the industry, within specific contexts such as culture, profit and non-profit organisations. Key features: Cutting edge approach: applies advance and recent strategic management views into tourism and hospitality field. Critical treatment: provides critical discussions about whether and how strategic models/theories can be applied into the hospitality and tourism field. Sensitive to specific contexts: As the tourism and hospitality industry has become one of the largest industries worldwide, discusses how strategic management concepts can be applied in different cultures and profit and non-profit tourism organizations. With supporting case studies related to the strategy content, context and process, from international industries such as, Radisson, McDonalds, Carnival Cruiselines and Disney, this text consist of five main sections: introduction, strategy content, strategy context, strategy process and cases. Each of the chapters within these sections has a thorough pedagogic structure consisting of a bulleted introduction, examples and vignettes, discussions points, exercises, case studies and further reading and web sites. Strategic Management in the International Hospitality and Tourism Industry: content and process also provides online support material for tutors and students, in the form of guidelines for instructors on how to use the textbook, PowerPoint presentations and case studies plus additional exercises and web links for students. * Comprehensive coverage of both traditional and contemporary perspectives within strategic management in the applied context of the international hospitality and tourism industry. * Critical discussions about whether and how strategic models/theories can be applied into the hospitality and tourism field. * Up-to-date case studies related to the strategy content, context and process from an international overview, including Carnival Cruiselines, Four Seasons Regent Hotels, Disney and McDonalds.
Format: Electronic Resources

The Analytic Hospitality Executive : Implementing Data Analytics in Hotels and Casinos.

2024-05-18T04:30:01Z

by McGuire, Kelly.
Call Number 647.94068000000004
Publication Date 2016
Format: Electronic Resources
Click here to view book

Journal of hospitality and tourism management

2024-05-18T04:30:01Z

Call Number PER 647.9494 AUS
Format: Other Other
Click here for electronic access.

Tourism and Service Management.

2024-05-18T04:30:01Z

by Solnet, David.
Call Number 338.4791
Publication Date 2011
Format: Electronic Resources
Click here to view book

Hospitality industry purchasing

2024-05-18T04:30:01Z

by Coltman, Michael M., 1930-
Call Number 647.940687 COL
Publication Date 1990
Format: Books

Behind the scenes at special events : flowers, props, and design / Lena Malouf.

2024-05-18T04:30:01Z

by Malouf, Lena.
Call Number 647.94068 MAL
Publication Date 1999
Summary Lena Malouf, CSEP, is recognized as an international authority in the special events, party, and floral industries. She gives you an arsenal of proven techniques to administer, coordinate, and create a special event that will leave your clients and their guests with a truly memorable experience. Lavishly illustrated, this valuable guide is packed with examples of Malouf's most successful corporate events, theme parties, flower arrangements, table designs, and much more. Packed with checklists, forms, and double-checking methods, this book helps you feel confident that even the tiniest detail will not be missed.
Format: Books
Table of Contents http://www.loc.gov/catdir/toc/onix01/98017815.html Publisher description http://www.loc.gov/catdir/description/wiley037/98017815.html

Pocket Guide for Hospitality Managers.

2024-05-18T04:30:01Z

by Lashley, Conrad.
Call Number 647.94068000000004
Publication Date 2020
Format: Electronic Resources
Click here to view book

Cases in hospitality management : a critical incident approach / by Timothy R. Hinkin.

2024-05-18T04:30:01Z

by Hinkin, Timothy R.
Call Number 647.94068 HIN
Publication Date 2006
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030989.html

Catering for an event [digital videorecording] / writer, Simon Garner ; producer/director, Nick Hayward.

2024-05-18T04:30:01Z

by Hayward, Nick.
Call Number TR DVD 642.4068 CAT
Publication Date 2004
Summary This program examines a range of areas relevant to event or function catering, including general planning, the budget, the food - including menu planning, presentation, the kitchen, quantities, transporting food, and food storage and handling when outside.
Format: Other

The Sage handbook of hospitality management / edited by Bob Brotherton and Roy C. Wood.

2024-05-18T04:30:01Z

by Wood, Roy C., 1959-
Call Number 647.068 SAG
Publication Date 2008
Format: Books
Publisher description http://www.loc.gov/catdir/enhancements/fy0901/2007933010-d.html Table of contents only http://www.loc.gov/catdir/enhancements/fy0901/2007933010-t.html

Domestic Tourism and Hospitality Management : Issues, Scope, and Challenges amid the COVID-19 Pandemic.

2024-05-18T04:30:01Z

by Batabyal, Debasish.
Call Number 338.4791
Publication Date 2022
Summary Discusses "new normal" trends, issues, and challenges of tourism and hospitality management and practices from the perspective of the COVID-19 pandemic. It features empirical contemporary research and case studies that incorporate a bottom-up approach from survival to revival of the travel.
Format: Electronic Resources
Click here to view book

Human relations for the hospitality industry / by Robert J. Martin and Donald E. Lundberg

2024-05-18T04:30:01Z

by Martin, Robert J., 1927-
Call Number 647.940683 MAR
Publication Date 1991
Format: Books

HRM in tourism and hospitality : international perspectives on small to medium-sized business enterprises / edited by Darren Lee-Ross.

2024-05-18T04:30:01Z

by Lee-Ross, Darren.
Call Number 647.940683 HRM
Publication Date 1999
Format: Books

Services Management [electronic resource].

2024-05-18T04:30:01Z

by Krishna, D.S. Gopala.
Call Number XX(155978.1)
Publication Date 2009
Format: Electronic Resources
Click here to view book

Tourism Supply Chain Management [electronic resource].

2024-05-18T04:30:01Z

by Song, Haiyan.
Call Number 910.687
Publication Date 2011
Summary Fierce global competition in the tourism industry is now focused on integral parts of supply chains rather than on individual firms. The highly competitive environment has forced tourism firms to look for ways to enhance their competitive advantage. Tourism products are often viewed by consumers as a value-added chain of different service components and identifying ways to effectively manage the interrelated tourism business operations will enable tourism firms to better meet customer needs and accomplish business goals thus maintaining competitive advantage over their equally efficient rivals
Format: Electronic Resources
Click here to view book

The Good Company : Sustainability in Hospitality, Tourism, and Wine / RObert Girling, Heather Gordy, Pamela Lanier.

2024-05-18T04:30:01Z

by Girling, Robert Henriques, author.
Call Number 338.4791068 GIR
Publication Date 2015
Summary The Good Company tells the stories of over 30 inspiring companies around the world that are among the ethical leaders in the industry. The broad positive message is encouraging and enervating; each of the companies seeks to live up to the highest standard. The authors tell the steps they have taken and what has motivated them or enabled them to pursue such noble aims.
Format: Electronic Resources
Click to View

Responsible Serving of Alcoholic Beverages [electronic resource] : Complete Staff Training Course for Bars, Restaurants and Caterers

2024-05-18T04:30:01Z

by Dugan, Beth.
Call Number 647.95068
Publication Date 2013
Summary This book incorporates the legalities and responsibilities of serving alcohol either behind a bar, at a table, or at an off-premise function. Alcohol sales are an important source of revenue for many establishments. However establishments may face the potential for civil and criminal liability should one of your customers become intoxicated and cause damage to themselves, others or property. Good management and employee training is the key to preventing these problems before they become an issue. The Responsible Serving of Alcoholic beverages training course provides management and liquor service staff with the knowledge and awareness necessary to responsibly serve alcohol in licensed premises.
Format: Electronic Resources
Click here to view book

The Hospitality Industry in India [electronic resource].

2024-05-18T04:30:01Z

by Jauhari, Vinnie.
Call Number 642.5
Publication Date 2007
Summary This international e-book focuses on the hospitality industry in India. The Indian economy is on a trail of growth accompanied increased foreign investment, more business and leisure travel, and more opportunities for growth in the tourism sector. The research papers in this e-book capture the flavour of the fascinating transition that is taking place in India, and cover a diverse range of areas from the use of information technology for reservation in mid-size hotels in Indian to environmental consciousness.
Format: Electronic Resources
Click here to view book

How Should Niagara Region Respond to the Challenges it Faces and Find Solutions to Preserve and Develop its Tourism Industry? [electronic resource] : How Should Niagara Region Respond to the Challenges it Faces and Find Solutions to Preserve and Develop its Tourism Industry

2024-05-18T04:30:01Z

by Jayawardena, Dr Chandana.
Call Number 974.798
Publication Date 2008
Summary The purpose of this e-book is to provide a backdrop to tourism challenges and solutions in the Niagara Region, and to present the key points discussed during the 2007 WHATT roundtable discussion in the Niagara Region, Canada. The rationale for the e-book is that the private sector and academia must work together in identifying the root causes for key problems and then find practical solutions. Often it is the public sector that leads this process, but it was felt that the private sector and academia should become proactive in finding practical solutions.
Format: Electronic Resources
Click here to view book

Managing employee attitudes and behaviors in the tourism and hospitality industry / Salih Kusluvan, editor.

2024-05-18T04:30:01Z

by Kusluvan, Salih.
Call Number 647.94068 MAN
Publication Date 2003
Format: Books

Sustainability in the hospitality industry [electronic resource] : principles of sustainable operations / Philip Sloan, Willy Legrand and Joseph S. Chen.

2024-05-18T04:30:01Z

by Sloan, Philip.
Call Number 338.4791068 SLO
Publication Date 2013
Summary Sustainability is one of the single most important global issues facing the world. A clear understanding of the issues surrounding climate change, global warming, air and water pollution, ozone depletion, deforestation, the loss of biodiversity and global poverty is essential for every future manager in the hospitality industry. Present and future hospitality executives need to know how sustainable management systems can be integrated into their businesses while maintaining and hopefully improving the bottom line.Sustainability in the Hospitality Industry, second edition, is the only book available to introduce the students to economic, environmental and social sustainable issues specifically facing the industry as well as exploring ideas, solutions, and strategies of how to manage operations in a sustainable way. Since the first edition of this book there have been many important developments in this field and this second edition has been updated in the following ways: updated content to reflect recent issues and trends including hotel energy solutions and green hotel design two new chapters on 'Sustainable Food' and 'Social Entrepreneurship and Social Value' updated international case studies throughout to explore key issues and show real life operational responses to sustainability within the hospitality industry. New case studies on growth hotel development markets, Asia and the Middle East new practical exercises throughout to apply your knowledge to real-life sustainability scenarios. This accessible and comprehensive account of Sustainability in the Hospitality Industry is essential reading for all students and future managers.
Format: Electronic Resources
Click here to view book

Event management for the tourism and hospitality industries / Bonita M Kolb.

2024-05-18T04:30:01Z

by Kolb, Bonita M, author.
Call Number 394.2068 KOL
Publication Date 2021
Format: Electronic Resources
Click here to view

Internal control and fraud prevention in hospitality operations / Kevin Baker.

2024-05-18T04:30:01Z

by Baker, Kevin, 1949-
Call Number 647.94068 BAK
Publication Date 1999
Format: Books

Services Management [Including Skill Development] [electronic resource].

2024-05-18T04:30:01Z

by Ramachandra, K.
Call Number XX(155977.1)
Publication Date 2009
Format: Electronic Resources
Click here to view book

Airbnb for Dummies.

2024-05-18T04:30:01Z

by He, Symon.
Call Number 647.94068
Publication Date 2023
Format: Electronic Resources
Click here to view book

Upselling products and services in tourism and hospitality [digital videorecording].

2024-05-18T04:30:01Z

by Seidel, Paul.
Call Number TR DVD 380.14591 UPS
Publication Date 2008
Summary "The key to a successful, growing business is the ability of staff to successfully upsell products and services. But how do we do this? In this program we define a product, ask how a service differs from a product, examine the marketing concept and go through the process of upselling to add value and training staff to upsell. A valuable look at getting the most from products and services in this vital industry"--Container.
Format: Other

Research from the University of Florida Rosen College.

2024-05-18T04:30:01Z

by Okumus, Dr Fevzi.
Call Number 647.94068647.95068
Publication Date 2008
Summary This e-book includes tourism and hospitality papers from the University of Central Florida Rosen College. Papers look at human resource management and marketing.
Format: Electronic Resources
Click here to view book

Internal control and fraud prevention in hospitality operations / Kevin Baker.

2024-05-18T04:30:01Z

by Baker, Kevin, 1949-
Call Number 647.94068 BAK
Publication Date 1999
Format: Books

Service Failures and Recovery in Tourism and Hospitality : A Practical Manual.

2024-05-18T04:30:01Z

by Koc, Erdogan.
Call Number 658.812
Publication Date 2017
Summary Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact. This is an invaluable source of information that includes student aids, real-life examples, case studies, links to websites and activities alongside questions and presentation slides for in-class use.
Format: Electronic Resources
Click here to view book

How to market your accommodation business effectively / written by Susan Briggs for VisitBritain.

2024-05-18T04:30:01Z

by Briggs, Susan.
Call Number 647.9441 BRI
Publication Date 2007
Format: Books

United States Travel and Tourism Industry.

2024-05-18T04:30:01Z

by Moore, Danielle P.
Call Number 338.479173
Publication Date 2011
Format: Electronic Resources
Click here to view book

Improving Sustainability in the Hospitality Industry.

2024-05-18T04:30:01Z

by Melissen, F. W. (Frans).
Call Number 647.94068
Publication Date 2018
Format: Electronic Resources
Click here to view book

Post-COVID Tourism and Hospitality Dynamics : Recovery, Revival, and Re-Start.

2024-05-18T04:30:01Z

by Shukla, Umendra Narayan.
Call Number 910.68
Publication Date 2023
Format: Electronic Resources
Click here to view book

Five star hospitality [videorecording].

2024-05-18T04:30:01Z

by Video Education Australasia.
Call Number DVD 647.94 FIV
Publication Date 2011
Summary "In this comprehensive examination of what it takes to provide world class service, we visit SkyCity Darwin, a five star international hotel, and discover valuable lessons from the hotel's experienced leadership and management team. In it, we learn how five star service starts at the point of first contact, with open body language, active engagement, and effective handling of complaints. We see how empowering staff with responsibility, and celebrating their achievements leads to service excellence. Finally we go behind the scenes into the kitchen to witness how mastery comes from the passionate pursuit of innovation. This is an engaging look at modern workforce issues, including excellence, diversity and inclusive practices"--Container.
Format: Other

Selling Tourism Services at a Distance : An Analysis of the EU Law Consumer Acquis.

2024-05-18T04:30:01Z

by Bech Serrat, Josep Maria.
Call Number 343.4
Publication Date 2012
Summary New rules on distance contracts provided for the Consumer Rights Directive of 25 October 2011 do not apply to package holidays or contracts falling within the scope of the Timeshare Directive. Moreover, contracts for passenger transport services and contracts for the provision of accommodation, car rental, catering or leisure services if the contract provides for a specific date or period of performance are not covered by some of these rules. Yet measures aimed at protecting the consumer when a contract is concluded via the phone, the Internet, by mail or other means of distance communication play a role in tourism. This book helps readers to navigate through uncertainties in travel contracts regarding information requirements, the right of withdrawal or providing alternative services. Findings reveal that consumer acquis is inadequately adapted to the features of the tourism industry when an optional instrument based on the Draft Common Frame of Reference might be used in the future.
Format: Electronic Resources
Click here to view book

International Case Studies in Innovation and Entrepreneurship in Tourism.

2024-05-18T04:30:01Z

by Correia, Antónia.
Call Number 910.684
Publication Date 2024
Summary This international case study book provides 23 expertly curated case studies on entrepreneurship and innovation in tourism, each with detailed implementation instructions for the instructor.
Format: Electronic Resources
Click here to view book

International dictionary of hospitality management / Abraham Pizam, Judy Holcomb, editors.

2024-05-18T04:30:01Z

by Pizam, Abraham.
Call Number 338.479103 INT
Publication Date 2008
Summary Summary: "An abridged version of the successful International encyclopedia of hospitality management, the International dictionary of hospitality management with its user-friendly layout and condensed content, provides readers with a practical A to Z of concise definitions across this diverse area of industry, from back office systems to management accounting and yield management. It covers all of the relevant issues in the field of hospitality management from both a sectoral level as well as a functional level. The entries reflect the global and cross-cultural nature of the hospitality industry."--Back cover.
Format: Books

Internationalization of the hospitality industry [electronic resource].

2024-05-18T04:30:01Z

by Brookes, Maureen.
Call Number 664.00685
Publication Date 2011
Summary This ebook addresses the complexities of internationalisation within the hospitality industry across a range of countries and the implications of this for hospitality management education. A number of the papers were selected from the 4th International Conference on Services Management hosted by Oxford Brookes University in the May of 2009, demonstrating the relevance of hospitality research to the broader service sector.
Format: Electronic Resources
Click here to view book

Cases in hospitality and tourism management / edited by Robert M. O'Halloran, Ken Jarvis, Amy Allen-Chabot.

2024-05-18T04:30:01Z

by Jarvis, Ken.
Call Number 647.94068 CAS
Publication Date 2006
Summary "Cases in Hospitality and Tourism Management is a compilation of cases contributed by authors from around the world. Students encounter real-life situations that enhance their learning experience. Organized by industry segment, the book's cases examine planning, human resources, marketing, menu management, product development, financial management, franchises, resorts, clubs, productivity, employee motivation, leadership, and other topics. Questions at the end of each case stimulate critical-thinking and decision-making skills."--BOOK JACKET.
Format: Regular print

Hospitality financial management / Agnes L. DeFranco & Thomas W. Lattin.

2024-05-18T04:30:01Z

by DeFranco, Agnes L., 1961-
Call Number 647.940681 DEF
Publication Date 2007
Summary "Hospitality financial management provides a straightforward, practical approach to help the hospitality manager effectively analyze hospitality industry management reports and financial statements; prepare accurate business forecasts, strategic pricing models, and effective cost-control systems; manage working capital; develop and finance growth strategies; perform investment analysis; prepare investment packages; negotiate and structure business deals; and ultimately increase shareholder value and personal wealth."--BOOK JACKET.
Format: Books
Publisher description http://www.loc.gov/catdir/enhancements/fy0740/2006007280-d.html Table of contents only http://www.loc.gov/catdir/toc/ecip069/2006007280.html

Human resource management for the hospitality and tourism industries [electronic resource] / Dennis Nickson.

2024-05-18T04:30:01Z

by Nickson, Dennis.
Call Number 338.47910683 NIC
Publication Date 2007
Summary Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry.It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader pictu
Format: Books
Click here to view book

Hospitality marketing management / Robert D. Reid, David C. Bojanic.

2024-05-18T04:30:01Z

by Reid, Robert D.
Call Number 647.940688 REI
Publication Date 2006
Summary "This fully revised and updated Fourth Edition of Hospitality Marketing Management, is in a new, full-color format. Providing readers with plain-language explanations, an abundance of exercises, and solid reinforcement of underlying theory, this new edition continues the book's long-standing tradition of providing students with a practical, applications-oriented approach to exploring the intricacies of marketing in this rapidly growing industry.". "Packed with more visual aids than ever, this new edition also includes one-on-one interviews with industry leaders, as well as enhanced coverage of branding, franchising, strategic alliances, and international marketing. The text encourages learning-by-doing, and many chapters feature step-by-step models and processes that readers follow to develop marketing plans, evaluate research, develop sales forecasts, and plan sales presentations, as well as other activities essential to the world of hospitality marketing professionals."--BOOK JACKET.
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip0420/2004016223.html

Knowledge Sharing and Quality Assurance in Hospitality and Tourism [electronic resource].

2024-05-18T04:30:01Z

by Scott, Noel.
Call Number TX911.3 .Q34 K66
Publication Date 2013
Summary Learn both theory and practice of knowledge managementSir Francis Bacon once wrote, ?Knowledge is power.? Knowledge Sharing and Quality Assurance in Hospitality and Tourism provides strategies to grab that power and the competitive edge in the tourism industry through knowledge management (KM) and quality assurance. Leading tourism and hospitality experts offer the latest theory and practical frameworks to expand the knowledge needed for creating and maintaining success at destinations around the world. Each cogent chapter provides fresh directions for future research and the creat
Format: Electronic Resources
Click here to view book

Hotel Law [electronic resource] : Transactions, Management and Franchising

2024-05-18T04:30:01Z

by Migdal, Nelson.
Call Number 343.7307864794
Publication Date 2015
Summary Hotel Law, Transactions, Management and Franchising presents a practical guide to the issues that face lawyers and industry leaders working in the hospitality field. It aims to develop the reader's understanding of the acquisition process and the complex relationships in management and franchise deals that dominate the hotel industry.This text is written primarily as a desktop reference for legal practitioners working in the hotel law field and is also suitable for students studying towards hotel and hospitality careers both at an undergraduate and law school or graduate level. The highly expe
Format: Electronic Resources
Click here to view book

Journal of hospitality and tourism management. [electronic resource].

2024-05-18T04:30:01Z

Call Number ELECTRONIC RESOURCE
Publication Date 2024
Format: Electronic Resources
Full text available: April 2006 to present. Click here to access journal.

Hotel front office management / James A. Bardi

2024-05-18T04:30:01Z

by Bardi, James A., 1947-
Call Number 647.94068 BAR
Publication Date 1990
Format: Books

Megafood.

2024-05-18T04:30:01Z

Call Number DVD 642.5 MEG
Publication Date 2014
Summary "Take a tasty adventure to the largest, busiest, and most extreme kitchens on the planet. From Australia's biggest pub, to an aircraft serving over 50,000 meals per day to Sea World in Orlando, Florida with a kitchen staff of over 1200 people, you'll see some of the biggest commercial kitchens in the world producing delicious dishes for hungry patrons"-- Container.
Format: Video disc

Careers in hospitality [digital videorecording].

2024-05-18T04:30:01Z

Call Number DVD 647.94023 CAR
Publication Date 2009
Summary Discover the rewarding career opportunities of the hospitality industry. Get the inside scoop about jobs in hotel management and restaurants through engaging interviews with experts. Learn about the educational, personal and professional requirements of this field as well as why kindness and goodwill are essential for success.
Format: Books

Australian journal of hospitality management.

2024-05-18T04:30:01Z

Call Number PER 647.9494 AUS
Publication Date 2001 2000 1999 1998 1997
Format: Other Other

Introducing the basics [digital videorecording].

2024-05-18T04:30:01Z

by Learning Essentials (Firm)
Call Number TR DVD 647.94 INT
Publication Date 2000
Summary Using practical skill demonstrations, role-plays, computer graphics and descriptive narration, this video examines such topics as hospitality industry: an overview, service management, workplace essentials, personal grooming, hygiene and presentation.
Format: Other

Australian journal of hospitality management. [electronic resource].

2024-05-18T04:30:01Z

Call Number ELECTRONIC RESOURCE
Publication Date 2024
Format: Electronic Resources
Full text available: 1997-03-22 - 2001-09-22 Available via InfoTrac to William Angliss of Institute of TAFE users only. Click here to access electronic journal.

Global Hospitality And Tourism Management Technologies.

2024-05-18T04:30:01Z

by Macleod, Andrew.
Call Number XX(288508.1)
Publication Date 2018
Format: Electronic Resources
Click here to view book

Food and beverage management [electronic resource] : for the hospitality, tourism and event industries / John Cousins, David Foskett, Andrew Pennington.

2024-05-18T04:30:01Z

by Cousins, John.
Call Number 647.95068 COU
Publication Date 2011
Summary This third edition of the best selling textbook Food & Beverage Management has been updated and revised to take account of current trends within these industries
Format: Books
Click here to view book

Managing computers in the hospitality industry / Michael L. Kasavana and John J. Cahill.

2024-05-18T04:30:01Z

by Kasavana, Michael L., 1947-
Call Number 647.940285 KAS
Publication Date 1992
Format: Books

Developing Hospitality Properties and Facilities.

2024-05-18T04:30:01Z

by Ransley, Josef.
Call Number 711.557
Publication Date 2022
Format: Electronic Resources
Click here to view book

Kitchen and food production [videorecording].

2024-05-18T04:30:01Z

by Video Education Australasia.
Call Number DVD 647.95 KIT
Publication Date 1996
Summary In this program we see how chefs prepare the meals at Melbourne's Sofitel Hotel and how they have to cater for all tastes. It investigates the many considerations taken into account in the efficient running of large kitchen, as well as the production of food for a major Australian airline, where the design of the meals is customised. This is contrasted with the work of a second year apprentice at a busy a la carte bistro. Occupational Health and Safety issues are also considered.
Format: Other

Restaurant Financial Management : A Practical Approach.

2024-05-18T04:30:01Z

by Hyung-il, Jung.
Call Number 647.95068
Publication Date 2018
Format: Electronic Resources
Click here to view book

Managing conflict in hospitality [videorecording]

2024-05-18T04:30:01Z

by Video Education Australasia.
Call Number TR DVD 647 MAN
Publication Date 2011
Summary "Dissatisfied customers, miscommunication between staff, alcohol affected patrons, personality clashes: conflict is a daily part of working in hospitality. This is why it is so important that we all have finely tuned conflict management skills. This program will equip hospitality workers with the skills and knowledge they need to handle all forms of conflict with openness, honesty and empathy. We find out how to identify potential causes of conflict and act before the situation escalates. We also discover situational techniques to resolve conflict and learn the importance of follow-up such as incident reports and action plans"--Container.
Format: Other
Publisher's web site http://www.VEA.com.au

Tourism and Hospitality [electronic resource] : Issues and Developments

2024-05-18T04:30:01Z

by Seba, Jaime.
Call Number 338.4791
Publication Date 2011
Summary Tourism has become a key global economic activity as expectations with regard to our use of leisure time have evolved, attributing greater meaning to our free time. Tourism is one of the world s largest industries, and in many regions it is the single largest source of investment and employment. This new book provides a look at many important issues in the field of tourism and hospitality, including understanding tourist preference, satisfaction, and motivation; tourism and hospitality education; rural tourism and its impact on local residents; the increasing popularity of cultural and heritage tourism; strategies for sustainable tourism; and more.
Format: Electronic Resources
Click here to view book http://angliss.eblib.com.au/patron/FullRecord.aspx?p=945494

International Encyclopedia of Hospitality Management [electronic resource].

2024-05-18T04:30:01Z

by Pizam, Abraham.
Call Number 647.94
Publication Date 2012
Summary The International Encyclopedia of Hospitality Management covers all of the relevant issues in the field of hospitality management from both a sectoral level:* Lodging* Restaurants* Clubs* Time-share* ConventionsAs well as a functional one: * Accounting & finance* Marketing* Human resources* Information technology* Facilities management Its u
Format: Electronic Resources
Click here to view book

Manager's guide to hospitality financial management.

2024-05-18T04:30:01Z

by Futura Training (Firm).
Call Number 647.940681 MAN
Publication Date 2008
Format: Books

Careers in Hospitality: Service and Adventure [electronic resource]

2024-05-18T04:30:01Z

by ClickView (Firm)
Call Number XX(302880.1)
Summary Discover the rewarding career opportunities of the hospitality industry. Get the inside scoop about jobs in hotel management and restaurants through engaging interviews with experts. Learn about the educational, personal and professional requirements of this field as well as why kindness and goodwill are essential for success.
Format: Other
ClickView Player

How to make money out of meals / by Neil Wearne

2024-05-18T04:30:01Z

by Wearne, Neil
Call Number 647.95 WEA
Publication Date 1990
Format: Books

Hospitality operations : a systems approach / Peter Jones ... [et al.].

2024-05-18T04:30:01Z

by Jones, Peter, 1951-
Call Number 647.94068 HOS
Publication Date 2003
Format: Books

Menu planning for the hospitality industry / Jaksa Jack Kivela

2024-05-18T04:30:01Z

by Kivela, Jaksa Jack
Call Number 642.5 KIV
Publication Date 1994
Format: Books

Disaster Planning and Preparedness in the Hotel Industry.

2024-05-18T04:30:01Z

by Albattat, Ahmad Rasmi.
Call Number 658.477
Publication Date 2019
Summary By identifying major emergencies that have occurred in the hotel industry; investigating hotels' preparation for emergencies in the past; and exploring how hotels manage and overcome such emergencies; this book will increase the awareness of emergency managers on how to manage and overcome the impact of emergencies in the hospitality industry.
Format: Electronic Resources
Click here to view book

Hospitality and Tourism Management Accounting [electronic resource].

2024-05-18T04:30:01Z

by Atkinson, Helen.
Call Number 338.4791
Publication Date 2012
Summary Part of the Contemporary Review Series. Contemporary Tourism Reviews will provide you with critical, state-of-the-art surveys of all of the major areas of tourism study to people who are coming to a topic for the first time. Written by leading thinkers and academics in the field they provide flexible, current and topical information as an instant download.
Format: Electronic Resources
Click here to view book

Dealing with conflict situations [videorecording] : communicate on the telephone.

2024-05-18T04:30:01Z

by William Angliss Institute
Call Number DVD 647 DEA
Publication Date 2005
Summary Demonstrates some basic skills required when dealing with customers and clients, demonstrating both appropriate and inappropriate behaviour.
Format: Video disc

Hotel Secrets : A Cautionary Tale of Hope and Hospitality.

2024-05-18T04:30:01Z

by Pope, Harry.
Call Number 647.94068
Publication Date 2019
Summary Harry was happily running a risk-free seaside Bed & Breakfast when a good friend approached him. "How do you fancy joining forces on a much larger hotel?" he was asked.So what would YOU do?The two friends and their wives bought a beautiful 28-bedroom hotel by the English seaside... but not all was as it seemed. Their new partner was a Californian businessman who gave the appearance of being wealthy and successful - a large house close to the Pacific Ocean and always travelling first class. But was there substance behind the show?Harry had invested all his savings - he'd gone for broke... literally. But when the cracks starting appearing - in more senses than one - he wondered if he'd ever make it out of the experience with his life intact, let alone his money.Hotel Secrets takes you through the two years of ups and downs; the trials and tribulations of friends coming to terms with frailties of human nature whilst trying to keep afloat in a cut-throat business world. You'll get to s.
Format: Electronic Resources
Click here to view book

International encyclopedia of hospitality management / chief editor, Abraham Pizam.

2024-05-18T04:30:01Z

by Pizam, Abraham.
Call Number 647.94068 INT
Publication Date 2005
Format: Books
Publisher description http://www.loc.gov/catdir/enhancements/fy0726/2007390327-d.html

Hospitality marketing management / Robert D. Reid, David C. Bojanic.

2024-05-18T04:30:01Z

by Reid, Robert D.
Call Number 647.940688 REI
Publication Date 2010
Summary This textbook explores marketing and themes unique to hospitality and tourism, with a focus on the practical applications of marketing rather than marketing theory.
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/ecip0818/2008021436.html

Hospitality marketing management / Robert D. Reid, David C. Bojanic.

2024-05-18T04:30:01Z

by Reid, Robert D.
Call Number 647.940688 REI
Publication Date 2001
Format: Books

Managing Quality of Life in Tourism and Hospitality.

2024-05-18T04:30:01Z

by Uysal, Muzaffer.
Call Number 647.94
Publication Date 2018
Format: Electronic Resources
Click here to view book

Managing Quality of Life in Tourism and Hospitality.

2024-05-18T04:30:01Z

by Uysal, Muzaffer.
Call Number 647.94
Publication Date 2018
Summary Quality-of-life in tourism and hospitality can be classified in three categories: (1) tourists/guests (2) employees of tourism/hospitality firms (3) tourist communities. This unique resource delivers the latest research findings within these areas to the forefront of knowledge application in tourism and hospitality settings.
Format: Electronic Resources
Click here to view book

Hotel management : sales and marketing service / M.C. Metti.

2024-05-18T04:30:01Z

by Metti, M. C.
Call Number 647.94068 MET
Publication Date 2008
Format: Books

Dictionary of hotels, tourism and catering management / P.H. Collin.

2024-05-18T04:30:01Z

by Collin, P. H.
Call Number 647.03 COL
Publication Date 1994
Format: Books

Hospitality and tourism management / Petter M. Berge and Sondre B. Eliassen, editors.

2024-05-18T04:30:01Z

by Berge, Petter M.
Call Number 647.06799999999998
Publication Date 2010
Format: Electronic Resources
Click here to view Click here to view book

Management accounting for the hospitality, tourism and leisure industries : a strategic approach / Debra Adams.

2024-05-18T04:30:01Z

by Adams, Debra.
Call Number 647.940681 ADA
Publication Date 2006
Format: Books

Hospitality information systems and E-commerce / D.V. Tesone.

2024-05-18T04:30:01Z

by Tesone, D. V. (Dana V.)
Call Number 647.94068 TES
Publication Date 2005
Summary "Hospitality Information Systems and E-Commerce offers an in-depth look at how hospitality managers can most effectively use technology to benefit their business, and is a must-have resource for students and professionals seeking to learn more about this cutting-edge topic."--BOOK JACKET.
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip0419/2004014936.html

Management accounting for hospitality and tourism / Richard Kotas.

2024-05-18T04:30:01Z

by Kotas, Richard.
Call Number 657.837 KOT
Publication Date 1999
Format: Books

Managing front office operations / Michael L. Kasavana, Ph. D.

2024-05-18T04:30:01Z

by Kasavana, Michael L., 1947-, author.
Call Number 647.94068 KAS
Publication Date 2017
Summary The tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry"
Format: Books

Hospitality marketing management / David C. Bojanic, Robert D. Reid.

2024-05-18T04:30:01Z

by Bojanic, David C., author.
Call Number 657.8370688 BOJ
Publication Date 2017
Format: Electronic Resources
Click to View

The theory of catering / Ronald Kinton, Victor Ceserani, David Foskett.

2024-05-18T04:30:01Z

by Kinton, Ronald.
Call Number 647.95 KIN
Publication Date 1999
Format: Books

High-tech hospitality [digital videorecording] : information technology at the Novotel.

2024-05-18T04:30:01Z

by Lester, Mike.
Call Number DVD 647.940285 HIG
Publication Date 1994
Summary Explores the application of the latest technology in the Novotel and the issues involved in making the decision to apply computer technology to the hospitality industry.
Format: Other

Medical Travel Brand Management : Success Strategies for Hospitality Bridging Healthcare (H2H).

2024-05-18T04:30:01Z

by DeMicco, Frederick J.
Call Number 362.1
Publication Date 2022
Summary Explores medical tourism in depth from a medical and hospitality operational management perspective. With the inclusion of case studies, it discusses why patients/tourists decide to travel for care, professional facilitators, countries and medical disciplines, hotel and spa designs, careers in medical tourism, etc.
Format: Electronic Resources
Click here to view book

Handbook of hospitality marketing management / editor, Haemoon Oh ; editor in chief, Abraham Pizam.

2024-05-18T04:30:01Z

by Oh, Haemoon.
Call Number 647.950688 HAN
Publication Date 2008
Format: Books

Day to day business in a cafe [digital videorecording] / produced and directed by Matthew Lovering.

2024-05-18T04:30:01Z

by Lovering, Matthew.
Call Number TR DVD 647.95068 DAY
Publication Date 2005
Summary "There are many roles to play in operating a small business successfully. This case study presents an overview of what is involved in running a cafe? such as; a typical day, customers, products, staff, legalities and regulations, operations and location and marketing. It provides a valuable insight into the priorities of a small business owner, operating within the framework of regulations, customer demands and fierce competition."
Format: Books

Developing hospitality properties and facilities / edited by Josef Ransley, Hadyn Ingram.

2024-05-18T04:30:01Z

by Ingram, Hadyn.
Call Number 647.940682 DEV
Publication Date 2004 2000
Format: Books

Introduction to hospitality operations : an indispensable guide to the industry / edited by Peter Jones.

2024-05-18T04:30:01Z

by Jones, Peter, 1951-
Call Number 647.94068 INT
Publication Date 2002
Format: Books

Behind the scenes [digital videorecording] : hospitality and hotels / producer and director, Larry Walcoff.

2024-05-18T04:30:01Z

by Walcoff, Larry.
Call Number TR DVD 647.95 BEH
Publication Date 2001
Summary What happens behind the scenes at a major hotel, from the moment you enter the lobby until checkout time? Beginning with the doorman and concierge, to the check-in desk, peeking into the storage closets where all the linens are stored, and even getting inside the business offices, we will see that there lots of job possibilities in the fast-growing hospitality business.
Format: Other

Developing hospitality properties and facilities / edited by Josef Ransley, Hadyn Ingram.

2024-05-18T04:30:01Z

by Ingram, Hadyn.
Call Number 647.940682 DEV
Publication Date 2000
Format: Books

Research methods in tourism, hospitality & events management / Paul Brunt, Susan Horner &. Natalie Semley

2024-05-18T04:30:01Z

by Brunt, Paul.
Call Number 338.4791 BRU
Publication Date 2017
Format: Books

Change management in large organisations [digital videorecording] : smoking laws - a case study / produced by Katrina Kyredis, Kurt Breitenmoser.

2024-05-18T04:30:01Z

by Kyredis, Katrina.
Call Number TR DVD 658.406 CHA
Publication Date 2008
Summary "Large organisations only survive in today?s highly competitive environment if they have the ability to effectively deal with change. And, as changes go, they don?t come much bigger than recent smoking bans and ensuring challenges for the hospitality industry. In this dynamic program, we examine change, the internal and external forces behind it, the restraining forces that prevent it, change implementation and evaluation. With examples and interviews specifically about the changes to smoking laws from the Australian Institute of Management, Club Med, Lindeman Island and the Hotel Motel and Accommodation Association of Victoria, this is a practical and information-packed program that will change the way students think about change!"--Container.
Format: Other

Hotel, lodging, restaurant and resort management : a service quality perspective / Percy K. Singh.

2024-05-18T04:30:01Z

by Singh, Percy K., 1950-
Call Number 647.94 SIN
Publication Date 2006
Format: Books

Restaurant financial basics / Raymond S. Schmidgall, David K. Hayes, Jack D. Ninemeier.

2024-05-18T04:30:01Z

by Schmidgall, Raymond S., 1945-
Call Number 647.940681 SCH
Publication Date 2002
Format: Books

Managing human resources in the hospitality industry : an experiential approach / by Kathleen M. Iverson.

2024-05-18T04:30:01Z

by Iverson, Kathleen M., 1955-
Call Number 647.940683 IVE
Publication Date 2001
Summary "The hospitality supervisor of the future will be first and foremost a people manager, involved in leading, motivating, counseling and rewarding employees. Tomorrow's managers and supervisors must be prepared to take on new roles in the reengineered, highly participative organizations that are emerging. Managing Human Resources: An Experiential Approach will provide supervisors with comprehensive training in areas critical to their future success. It is an interesting and applied introduction to principles of supervision that will appeal to the career-oriented hospitality student."--BOOK JACKET.
Format: Books

Developing hospitality properties and facilities / edited by Josef Ransley and Hadyn Ingram.

2024-05-18T04:30:01Z

by Ransley, Josef.
Call Number 647.940682 DEV
Publication Date 2004
Summary Developing Hospitality Properties and Facilities sets out some of the key issues in developing hospitality properties from the hospitality manager's perspective. From the original concept, through each part of the process, it provides an essential guide for students and professionals on how to manage hospitality facilities to their best effect, using a model-based insight into the process in an informed, but non-technical way. Now in its second edition, this successful text has been updated with new international case studies from companies such as MyTravel, Disneyland Paris Hotel, Elysium Beach Resort Cyprus and many others. It also includes new chapters from well-known authors. With contributions from both academics and practitioners, this book looks at design, building issues, operational relationships, and therefore provides the hospitality manager with insight into how these areas work and what they need to know in order to get the best out of them.
Format: Books

Welcome to hospitality : an introduction / Kaye (Kye-Sung) Chon, Thomas A. Maier.

2024-05-18T04:30:01Z

by Chon, Kye-Sung (Kaye), 1954-
Call Number 647.94 CHO
Publication Date 2010
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/fy1002/2009920753.html

Worldwide hospitality and tourism themes [electronic resource] : how has the use of technology in the US hospitality industry affected HR practices and guest satisfaction levels in the industry?

2024-05-18T04:30:01Z

by DiPietro, Robin.
Call Number 647.940687 WOR
Publication Date 2010
Format: Electronic Resources
Click here to view book

Class acts : service and inequality in luxury hotels / Rachel Sherman.

2024-05-18T04:30:01Z

by Sherman, Rachel, 1970-
Call Number 647.94068 SHE
Publication Date 2007
Format: Books

Hotel and motel management and operations / William S. Gray, Salvatore C. Liguori.

2024-05-18T04:30:01Z

by Gray, William S., 1936-
Call Number 647.94068 GRA
Publication Date 2003
Format: Books

Disaster planning and preparedness in the hotel industry / by Ahmad Rasmi Albattat, Ahmad Puad Mat Som.

2024-05-18T04:30:01Z

by Albattat, Ahmad Rasmi, author.
Call Number 658.4056 23
Publication Date 2019
Summary By identifying major emergencies that have occurred in the hotel industry; investigating hotels' preparation for emergencies in the past; and exploring how hotels manage and overcome such emergencies; this book will increase the awareness of emergency managers on how to manage and overcome the impact of emergencies in the hospitality industry.
Format: Electronic Resources
Click here to view

The theory of hospitality & catering [electronic resource] : for levels 3 and 4 / David Foskett, Patricia Paskins.

2024-05-18T04:30:01Z

by Foskett, David, 1951-
Call Number 647.94 23
Publication Date 2011
Format: Electronic Resources
Click here to view

Ceserani and Kinton's the theory of catering / David Foskett and Victor Ceserani.

2024-05-18T04:30:01Z

by Foskett, David, 1951-
Call Number 647.95 FOS
Publication Date 2007
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/fy0805/2008270701.html

Class acts [electronic resource] : service and inequality in luxury hotels / Rachel Sherman.

2024-05-18T04:30:01Z

by Sherman, Rachel, 1970-
Call Number 647.94068 22
Publication Date 2007
Summary Going behind the scenes in two urban luxury hotels, this study gives a picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on interviews and ethnographic research in a range of hotel jobs, it analyses what exactly luxury service consists of.
Format: Electronic Resources
Click here to view

Assessment guide for hospitality, food and beverage modules assessment bank.

2024-05-18T04:30:01Z

by Victoria. TAFE Open Training Services.
Call Number 647.95071 ASS
Publication Date 1998 1995
Format: Books

Service Excellence in Tourism and Hospitality : Insights from Asia.

2024-05-18T04:30:01Z

by Thirumaran, K., ditor.
Call Number XX(296654.1)
Publication Date 2021
Summary Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
Format: Electronic Resources
Click to View

The hospitality and tourism industry in Canada : What are the main challenges and solutions?.

2024-05-18T04:30:01Z

by Teare, Richard.
Call Number 647.94000000000005
Publication Date 2017
Format: Electronic Resources
Click here to view book

Progress in Hospitality Research II [electronic resource].

2024-05-18T04:30:01Z

by Okumus, Fevzi.
Call Number 338.4791
Publication Date 2015
Summary This ebook investigates the following: trends in hospitality management research; customer loyalty in the hospitality industry; transitioning loyalty programmes; talent management and work-life balance: serive quality in China's hospitality and tourism industry; and sustainability issues and hospitality and tourism firms' strategies.
Format: Electronic Resources
Click here to view book

Contemporary Hospitality and Tourism Management Issues in China and India [electronic resource].

2024-05-18T04:30:01Z

by Horner, Susan.
Call Number 338.479151
Publication Date 2012
Summary This book represents a comprehensive, authoritative and up-to-date analysis of key sectors in the hospitality and tourism industries in China and India, and will address the market's growing need for information on Tourism in China and India. The text will be written in an accessible style drawing on the authors' wealth of theoretical, educational and industry experience. The text will contain inputs from academic colleagues and commercial contacts from the identified region.Case studies will give real life experiences of hospitality and tourism companies and or
Format: Electronic Resources
Click here to view book

Hotel management and operations / edited by Denney G. Rutherford, Michael J. O'Fallon.

2024-05-18T04:30:01Z

by Rutherford, Denney G., 1942-
Call Number 647.94068 HOT
Publication Date 2007
Summary "Hotel Management and Operations, Fourth Edition helps readers develop the wide-ranging knowledge and analytical skills they need to succeed in today's burgeoning and dynamic hotel industry. This comprehensive volume encourages critical thinking by providing different points of view through contributions from sixty leading industry professionls and academics. Within a coherent theoretical structure, this updated Fourth Edition enables readers to formulate their own ideas and solutions." "Complete with extensive references and suggestions for further reading, Hotel Management and Operations, Fourth Edition is an ideal book for university hospitality programs and management training programs within the hotel industry."--BOOK JACKET.
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip0512/2005011811.html Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005011811-d.html

Housekeeping management / Matt A. Casado.

2024-05-18T04:30:01Z

by Casado, Matt A., 1937-
Call Number 648 CAS
Publication Date 2000
Summary "Housekeeping Management offers future industry professionals the tools they need to be competitive in this new era - the skills to manage resources, administer assets, and manage all of the technical operations of a busy housekeeping department. Using case studies culled from the author's extensive experience in the hospitality industry, it demonstrates clearly how theoretical concepts apply to real-life situations."--BOOK JACKET. "Ideal for two-year or four-year programs, Housekeeping Management is a resource to help tomorrow's executive housekeepers acquire the proficiency in management and administration they'll need to succeed in the hospitality industry."--BOOK JACKET.
Format: Books

New course approval, December 1996 : Bachelor of Applied Science (Hospitality management)

2024-05-18T04:30:01Z

by Royal Melbourne Institute of Technology Dept. of Hospitality, Tourism and Leisure.
Call Number CUR 647.071 ROY
Publication Date 1996
Format: Books

VNR's encyclopedia of hospitality and tourism / Mahmood A. Khan, Michael D. Olsen, Turgut Var

2024-05-18T04:30:01Z

by Khan, Mahmood A.
Call Number 647.9403 VNR
Publication Date 1993
Format: Books

Food supply chain management : issues for the hospitality and retail sectors / edited by Jane F. Eastham, Liz Sharples, Stephen D. Ball.

2024-05-18T04:30:01Z

by Ball, Stephen D.
Call Number 647.94068 FOO
Publication Date 2001
Format: Books

Gastronomy, Hospitality, and the Future of the Restaurant Industry : Post-COVID-19 Perspectives / Ana Pinto Borges [and 4 others].

2024-05-18T04:30:01Z

by Pinto Borges, Ana, author.
Call Number 641.013 GAS
Publication Date 2022
Summary Gastronomic tourism has made remarkable progress within the past decade in both academia and within its own sector. However, many industries have suffered from the COVID-19 pandemic, and food tourism businesses had to take unique precautions for the health and safety of global consumers. Despite the economic turbulence of the COVID-19 pandemic, there are many strategies available for the restaurant industry to thrive. Gastronomy, Hospitality, and the Future of the Restaurant Industry: Post-COVID-19 Perspectives presents the most recent research surrounding food and gastronomy in relation to hospitality and tourism, highlighting emerging themes and different methods of approach. Concretely, it constitutes a timely and relevant compendium of chapters that offers its readers relevant issues in gastronomy and management strategies in the hospitality industry. Covering topics such as food tourism, organic food production, and restaurant communication, this book is an essential resource for managers, business owners, entrepreneurs, consultants, marketing specialists, government officials, libraries, researchers, academicians, educators, and students.
Format: Electronic Resources
Click to View

Strategic Hospitality Leadership [electronic resource] : The Asian Initiative

2024-05-18T04:30:01Z

by Smith, Russell Arthur.
Call Number 338.47915
Publication Date 2011
Summary Doing business in the tourism and hospitality scene in Asia can be very interesting and rewarding but also poses many challenges. Not many books have been written on the hospitality industry in Asia. Strategic Hospitality Leadership makes a useful contribution, providing the first specialized approach to the business of hospitality in Asia. The book is an invaluable resource of reference and insightful compendium by contributors who are the Cornell School of Administration's alumni, the Cornell-Nanyang Institute of Hospitality Management faculty, and members of its Joint Advisory Bo
Format: Electronic Resources
Click here to view book

Managerial accounting for the hospitality industry / Lea R. Dopson, David K. Hayes.

2024-05-18T04:30:01Z

by Dopson, Lea R.
Call Number 647.940681 DOP
Publication Date 2009 2008
Summary "Managerial Accounting for the Hospitality Industry gives aspiring hospitality managers the knowledge to analyze and interpret the varied financial information they will use in the hospitality industry. Using a reader-friendly and encouraging style, the authors provide managers with all the accounting tools, theory, and applications they need to make good business decisions based upon sound financial information." "Managerial Accounting for the Hospitality Industry provides a unique approach rooted in current industry practices and is well-suited for a wide range of hospitality students and professionals."--BOOK JACKET.
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/ecip0819/2008022802.html

Culture and career development [electronic resource].

2024-05-18T04:30:01Z

by Johns, Nick.
Call Number 647.95068
Publication Date 2007
Summary This e-book deals with aspects of culture and career development in hospitality and tourism management. Many studies have assumed the importance of cultural values and/or personality in the service orientation of individuals. The findings presented here, however, emphasize the importance of training and development in preparing individuals to give service. This is heartening to the industry, which faces increasing challenges through globalization and immigration. From these studies it seems that not only can the predisposition to service as a whole be fostered by training, but also front line
Format: Electronic Resources
Click here to view book

Robots, artificial intelligence, and service automation in travel, tourism and hospitality / edited by Stanislav Ivanov, Craig Webster.

2024-05-18T04:30:01Z

by Ivanov, Stanislav, editor.
Call Number 658.514 23
Publication Date 2019
Summary Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality. Themes explored include: economic fundamentals customer attitudes chatbot adoption service quality Following on from this, the second section concentrates on current and future use of RAISA technologies in specific subsectors of the tourism economy: hotels, restaurants, travel agencies, museums, and events. With an international scope of authorship and focus, the book is a useful reference source for scholars, students, and general readers interested in robotics, artificial intelligence, and automation technologies. Alongside this, the business insights and case studies examined in the book offer practitioners guidance on how these technologies can and will be incorporated into organizations, particularly those in the travel and tourism industry.
Format: Electronic Resources
Click here to view ebook

The Cornell School of Hotel Administration handbook of applied hospitality strategy / edited by Cathy A. Enz.

2024-05-18T04:30:01Z

by Enz, Cathy A., 1956-
Call Number 647.94 COR
Publication Date 2010
Format: Books

How many? How much? : the complete guide to hospitality and function logistics / Stephen Ashley with Geoff Connor.

2024-05-18T04:30:01Z

by Ashley, Stephen.
Call Number 642.40687 ASH
Publication Date 1998
Format: Books

School of hospitality management : business plan 1997-1998 / prepared by School of Hospitality Management, William Angliss Institute of TAFE.

2024-05-18T04:30:01Z

by William Angliss Institute of TAFE.
Call Number WAIARC 378.945 SCH 1997-1998
Publication Date 1997
Format: Books

Flag, the first 30 years : the growth and experiences of the hospitality industry in Australasia / Keith Dunstan

2024-05-18T04:30:01Z

by Dunstan, Keith
Call Number 647.949402 DUN
Publication Date 1991
Format: Books

Tourism planning and destination marketing / edited by Mark Anthony Camilleri.

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by Camilleri, Mark Anthony, 1976- author.
Call Number 910.688 23
Publication Date 2019
Summary Destination marketing relies on planning, organisation, and successful strategies and tactics.℗ Tourism Planning and Destination Marketing℗ provides an in-depth understanding of the tourism marketing environment, including destination branding, distribution channels, etourism, digital media, and sustainable and responsible tourism practices. It is a useful guide for tourism marketers, including destination management organisations (DMOs), who are increasingly using innovative tools and evolving technologies to engage with prospective visitors. Moreover, this title sheds light on the latest developments in travel, hospitality, festivals and events, as the contributing authors have critically analysed the global tourism marketing environments that comprise a wide array of economic, socio-cultural, technological and environmental realities. This book explores advances in tourism planning and destination marketing theory for the interest of both researchers and scholars. Furthermore, it is an invaluable resource for a wide range of industry practitioners, including consultants, senior executives and managers who work for destination management organisations, tourism offices, hotels, inbound/outbound tour operators and travel agents.
Format: Electronic Resources
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Experiential Learning Exercises for Tourism and Hospitality Executive Training [electronic resource].

2024-05-18T04:30:01Z

by Woodside, Arch.
Call Number 338.479105
Publication Date 2007
Summary The seven executive training exercises in tourism in this e-book form an important step towards developing a library of executive training exercises with solutions in tourism management. While in real-life problems and opportunities do not come with an explicit list of options to select from, the view adopted in developing these training exercises is that creating tourism management stories describing dilemmas with explicit options is a useful learning method located between lecturing and learning from case study without explicit options. The novice benefits from considering a list of explicit
Format: Electronic Resources
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Thailand : the essential guide to customs & culture / J. Rotheray.

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by Rotheray, J., author.
Call Number 915.93 THA
Publication Date 2021
Format: Books

Marketing and managing tourism destinations / Alastair M. Morrison.

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by Morrison, Alastair M., author.
Call Number 338.4791 MOR
Publication Date 2019
Summary This is a comprehensive and integrated textbook which considers both destination marketing and management in one volume. It focuses on how destination marketing is planned, implemented and evaluated as well as the management and operations of destination marketing and management organizations. Marketing and Managing Tourism Destinations is a comprehensive and integrated introductory textbook covering both destination marketing and destination management in one volume. It focuses on how destination management is planned, implemented and evaluated as well as the management and operations of destination management organizations (DMOs), how they conduct business, major opportunities, challenges and issues they face to compete for the global leisure and business travel markets. This second edition has been updated to include: A new chapter on visitor management that includes a section on crisis and disaster management New material on destination leadership and coordination New and revised content on digital marketing New and updated international case examples throughout to show the practical realities and approaches to managing different destinations around the world. It is illustrated in full colour and packed with features to encourage reflection on main themes, spur critical thinking and show theory in practice. Written by an author with many years of industry practice, university teaching and professional training experience, this book is the essential guide to the subject for tourism, hospitality and events students and industry practitioners alike.
Format: Books

The international hotel industry : sustainable management / Timothy L. G. Lockyer.

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by Lockyer, Timothy L. G.
Call Number 647.94068 LOC
Publication Date 2007
Summary "The Intemational Hotel Industry: Sustainable Management examines key theoretical issues and real challenges facing current hotel managers around the world. Each chapter includes case studies of management issues, insights from senior international hotel managers, and stimulating discussion topics. This book explores the entire industry from an international perspective to provide a better understanding of the effective decision-making process commonly used by managers regardless of location. Issues such as employee management, placement of hotel location, marketing decisions, yield management, and others are discussed in detail." "Textbooks on the hotel industry are often limited in scope to only one discipline, perspective, or geographic area. The International Hotel Industry: Sustainable Management is international, interdisciplinary, and thought-provoking, allowing readers to understand management issues better by broadening the scope of their knowledge. Current and real examples of problems and issues are posed by the book through case studies and interviews with hotel managers around the world. Invaluable for use as a textbook in graduate and undergraduate courses in hospitality and hotel management, the book covers crucial areas of the industry such as effective marketing, human resource management, location, resource management, and sustainability."--BOOK JACKET.
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/ecip078/2007000480.html

Contemporary Marketing and Consumer Behaviour in Sustainable Tourism.

2024-05-18T04:30:01Z

by Palazzo, Maria.
Call Number 658.827
Publication Date 2024
Summary This insightful book explores contemporary consumer behaviour and marketing practices.
Format: Electronic Resources
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What action can government take to improve food safety in a diverse and multi-cultural hospitality industry? [electronic resource].

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by Taylor, Eunice.
Call Number 647.94
Publication Date 2015
Summary The World Health Organization's website includes 'ten facts on food safety' which they say account for the main reasons why millions of people fall ill every year and many die as a result of eating unsafe food. Serious outbreaks of foodborne disease have been documented on every continent in the past decade, and in many countries rates of illnesses are increasing significantly. Given the scale of the problem, this ebook explores the ways in which government agencies and industry can work together to develop a comprehensive strategy to improve food safety management standards in the hospitality
Format: Electronic Resources
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Trends and issues in global tourism 2011 [electronic resource] / Roland Conrady, Martin Buck in collaboration with Pia Viehl and Katrin Tittel.

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by Conrady, Roland, 1959-
Call Number 338.4791 TRE
Publication Date 2011
Summary This book provides insights into important trends and future scenarios in the global tourism and travel industry. It analyses today's challenges in the aviation and hospitality industry, in destination management, and in marketing and distribution management. New empirical data on general travel behaviour and the latest consumer trends are also presented. The contributors to this book are well-known individuals from important tourism, travel and consulting firms (e.g. BCD Travel, A-ger Tours, Booz and Company, GfK, IPK International) and researchers from universities in Switzerland, United Kingdom, the Netherlands, and Germany. In addition institutes specializing in future research highlight important travel trends. Corporate social responsibility is one of the top themes to-be and therefore a focus of this book, offering insights into the concept of CSR, empirical data on consumer requests, corporate strategy issues and financial investment implications.
Format: Electronic Resources
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Tourism and hospitality education and training in the Caribbean / edited by Chandana Jayawardena ; with a foreward by Rex V. Nettleford.

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by Jayawardena, Chandana.
Call Number 338.4791 22
Publication Date 2002
Format: Electronic Resources
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Marketing for hospitality and tourism / Philip Kotler, John T. Bowen, James C. Makens.

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by Kotler, Philip, 1931-
Call Number 647.940688 KOT
Publication Date 2006
Summary "Philip Kotler, one of the world's foremost authorities on marketing, along with hospitality marketing experts John Bowen and James Makens bring their knowledge of the industry to the pages of Marketing for Hospitality and Tourism, Fourth Edition. The authors' understanding of the industry provides for a very readable and extremely practical text. The text has been both updated and refined over four editions. Introductory students and experienced managers alike will find this book a useful tool, providing a strong foundation for hospitality marketing decision-making and know-how." "Whether you are in marketing, sales, human resource management, food and beverage management, front of the house or back of the house operations, or general management, you are involved in marketing. This book takes an integrative approach to marketing - explaining the how and why of everyone's role in marketing."--BOOK JACKET.
Format: Books

The dictionary of event management / Joe Jeff Goldblatt, Carol F. McKibben, editors, in conjunction with the International Special Events Society (ISES) ; foreword by James E. Jones.

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by Goldblatt, Joe Jeff, 1952-
Call Number 658.456 DIC
Publication Date 1996
Format: Books

The branding of tourist destinations : theoretical and empirical insights / edited by Mark Anthony Camilleri.

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by Camilleri, Mark Anthony, 1976- editor.
Call Number 910.688 23
Publication Date 2019
Summary "The marketing of tourist destinations requires continuous strategic planning and decision making. The Branding of Tourist Destinations: Theoretical and Empirical Insights provides researchers and practitioners with an in-depth understanding of different tourism products, marketing strategies and destination branding tactics, as well as useful insights into sustainable and responsible tourism practices. The authors present contemporary conceptual discussions and empirical studies on several aspects of destination branding that help contextualise the attractiveness of a range of tourist destinations. In particular, they explore how tourism marketers, including destination management organisations (DMOs), formulate strategies and tactics to attract prospective visitors. This book also sheds light on the latest industry developments in travel, tourism, hospitality and events in different contexts around the world, including destinations in Sweden, Portugal, Spain, Italy and Ecuador."--Provided by publisher.
Format: Electronic Resources
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The Indian Hospitality Industry : Dynamics and Future Trends.

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by Munjal, Sandeep.
Call Number 338.476470954
Publication Date 2017
Format: Electronic Resources
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Essential Financial Techniques for Hospitality Managers : A practical manual.

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by Burgess, Cathy.
Call Number 647.9442
Publication Date 2014
Summary Second edition of this a user friendly and hands-on introduction to finance and accounting in the hospitality industry. This fully revised and updated edition is a must-have text for all students and practitioners, enabling them to put their learning into practice to achieve immediate results.
Format: Electronic Resources
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The Cornell School of Hotel Administration on Hospitality : cutting edge thinking and practice / edited by Michael C. Sturman, Jack B. Corgel, Rohit Verma.

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by Sturman, Michael C. (Michael Craig)
Call Number 647.94071 COR
Publication Date 2011
Format: Books

Crisis Management, Destination Recovery and Sustainability : Tourism at a Crossroads.

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by Kennell, James.
Call Number 910.68
Publication Date 2022
Format: Electronic Resources
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Reputation and image recovery for the tourism industry / edited by Gabrielle Walters and Judith Mair.

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by Walters, Gabby, editor.
Call Number 659.2 REP
Publication Date 2019
Summary Crises and disasters that directly impact tourism can have extensive reputational implications for the organisations and destinations involved. It is critical that DMOs and CEOs communicate the right message in such circumstances to reassure the public that they have their best interests at heart. Often this is not done well. Every crisis and disaster is different, and knowledge is required to understand how different crises and disasters, whether they be at a destination or an organisational level, affect members of the public. Such insight will provide managers with a clearer understanding of the most effective messaging and communication strategies post event. 'Reputation and Image Recovery for the Tourism Industry' uses real life cases studies to contextualise the relevant theories on tourism, marketing and communication, and unpacks examples of best practice to illustrate how carefully managed response strategies can ensure the organisation's future survival. Packed with international case studies, and with contributions from experts, this edited book is divided into three sections that cover: * Natural Disasters: including cyclones/hurricanes; flooding; earthquakes, volcanos and tsunamis; bush/forest fires and other severe natural events. * Man Made Crises and Organisational Crises: including specific case studies that focus on how destinations restore their reputation following a random act of crime or terror; managing the threat of terrorism- a destination image perspective; managing destination image in the midst of political turmoil and reputation recovery for destinations with long term image issues. * Organisational Crises in the Tourism and Hospitality Industry: including reputation recovery for various tourism organisations including airlines, hotels and theme parks; managing the media in times of organisational crises; best practice public relations strategies for tourism organisations and the role of social media in organisational reputation recovery. Essential reading for students, researchers and industry managers, and the 'go to' text for those wishing to learn about specific strategies and best practice techniques proven to assist with the reputational management of destinations and organisations affected by crises and disasters.
Format: Electronic Resources
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Practical Cookery for the Level 2 Technical Certificate in Professional Cookery / . David Foskett and [3 others].

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by Foskett, David, 1951-, author.
Call Number 641.57 FOS
Publication Date 2017
Summary Completely matched to the new Level 2 VRQ Diploma, and endorsed by City and Guilds, Practical Cookery Level 2 is now process led and appeals to learners who are reluctant to engage with other textbooks. - Builds the skills required for each method of cookery and tests learners with 124 carefully selected recipes- Raises confidence with engaging activities and rigorous assessment, including practice synoptic tests- Easy to navigate and enjoyable to use, with an accessible design and highly illustrated approach ensuring learners aren't undermined by literacy issues- Helps learners master skills and techniques with 40 step-by-step photo sequences and 500 professionally shot photos including 'finished dish' shots of every recipe.
Format: Electronic Resources
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Modern hotel operations management / Michael N. Chibili (ed.) ; authors: Latifa Benhadda, Shane de Bruyn, Michael N. Chibili, Conrad Lashley, Saskia Penninga, Bill Rowson.

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by Chibili, Michael N., editor.
Call Number 647.94068 MOD
Publication Date 2016
Format: Books

Teaching Cases in Tourism, Hospitality and Events / edited by Saurabh Kumar Dixit, Senthilkumaran Piramanaygam.

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by Dixit, Saurabh Kumar, 1979-, editor.
Call Number 338.4791 TEA
Publication Date 2023
Summary Providing a broad selection of global cases, this book is a comprehensive resource encouraging students to understand and apply key concepts into situations faced in industry. Cases include teaching notes, questions, learning activities and solutions, and cover general, strategic, human resource, finance and operations management, plus marketing.
Format: Electronic Resources
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Reimagining and Reshaping Events : Theoretical and Practical Perspectives.

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by Wrathall, Jeff, author.
Call Number 658.046 WRA
Publication Date 2022
Summary A unique and user-friendly text which advances managerial views on how the event industry is transforming. Packed with international real-life case studies and examples, it contextualises theory and illustrates how the industry has had to adapt whilst still considering key technological and sustainability issues.
Format: Regular print

Hospitality and Tourism 2015 [electronic resource] : Proceedings of HTC 2015 (Malacca, Malaysia, 2-3 November 2015)

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by Jamal, Salamiah A.
Call Number XX(157041.1)
Publication Date 2015
Format: Electronic Resources
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Management of service businesses in Japan [electronic resource] / editors, Yasuhiro Monden [and others].

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by Monden, Yasuhiro, 1940-
Call Number 658.00952 23
Publication Date 2013
Summary With the service industry taking up the largest portion of its GDP, Japan has much to share in the area of managing service industry. This book explores and elucidates the unique management styles in non-manufacturing industries or service industries in contemporary Japan, both practically and theoretically through case studies. These specially selected cases are the management of the world No.1 convenience store chain of Seven-Eleven, the sales finance business and auto sales business of Toyota, application of TPS (Toyota Production System) to life insurance company, performance evaluation of local government, BSC (balance scorecard) in local government hospitals, cost and pricing policy of telecommunication company, Japanese-style "hospitality" in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information & Communication Technology) applied to BPN (Business Process Network) of service industry. The analyses presented in this book were carefully laid out in regard to the business in general. It will be useful for business practitioners in service industry and beneficial to the scholars, students or general readers interested in this area.
Format: Electronic Resources
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Hospitality Law : Managing Legal Issues in the Hospitality Industry.

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by Hayes, David K.
Call Number 343.7307864794
Publication Date 2009
Format: Electronic Resources
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Travel & tourism market research. 2022 / by: Richard K. Miller and Kelli Washington.

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by Miller, Richard K. (Richard Kendall), 1946- author.
Call Number 338.479173 23
Publication Date 2022 2021
Summary "This ebook provides the most comprehensive compilation of traveler spending and tourist visitor statistics available in any published reference. Previous editions were used by virtually all major CVBs, most state travel offices, and dozens of corporations in all sectors of the travel and tourism industry. The handbook is also used as a reference by most colleges and universities with a hospitality, hotel management, or tourism curriculum. And this market research handbook has been used as a strategic business planning resource by executives in dozens of hotel corporations, travel companies, and tourism business. With a thorough and in-depth assessment of the travel market, this report covers such key topics as air travel, business travel, arts tourism, beaches, cruises, cultural and heritage tourism, economic impact of travel, fairs and festivals, hotels and resorts, leisure & family travel, nightlife, parks, performing arts, recreational activities, seasonal travel, spas, spectator sports, theme parks, traveler shopping, and more. The handbook presents tourist visitor and expenditure statistics for each state, major cities, and tourist destinations, based on surveys by RKMA."--
Format: Electronic Resources
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Reimagining and Reshaping Events : Theoretical and Practical Perspectives.

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Critical essays in tourism research / Maximiliano E Korstanje, editor.

2024-05-18T04:30:01Z

Call Number 338.4791 23
Publication Date 2018
Format: Electronic Resources
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