Search Results for Management - Narrowed by: Kandampully, Jay.SirsiDynix Enterprisehttps://wait.sdp.sirsidynix.net.au/client/en_US/WAILRC/WAILRC/qu$003dManagement$0026qf$003dAUTHOR$002509Author$002509Kandampully$00252C$002bJay.$002509Kandampully$00252C$002bJay.$0026ps$003d300$0026st$003dPD?dt=list2024-05-19T05:20:24ZThe International Research Symposium on Service Excellence in Management (QUIS) [electronic resource].ent://SD_ILS/0/SD_ILS:1494262024-05-19T05:20:24Z2024-05-19T05:20:24Zby Gustafsson, Anders.<br/>Call Number 658<br/>Publication Date 2014<br/>Summary Leading, managing and organizing for service excellence is a never-ending quest by organizations seeking to achieve outstanding performance in their fields. Benchmarking one's own approaches against other organizations' best practices and gaining insights from their experiences are powerful means for enhancing results. Papers presented at QUIS13 gave a comprehensive overview of scholarly and managerial advances in service excellence and management with contributions from around the world. During the event, well-known scholars and business executives shared their views, research and experiences<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=1834092">Click here to view book</a><br/>Service Management : The New Paradigm in Retailing.ent://SD_ILS/0/SD_ILS:3087752024-05-19T05:20:24Z2024-05-19T05:20:24Zby Kandampully, Jay.<br/>Call Number 658.87<br/>Publication Date 2011<br/>Summary This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.<br/>Format: Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=884281">Click here to view book</a><br/>Managing Service Quality [electronic resource] : Selected Papers from the QUIS-11 Symposiument://SD_ILS/0/SD_ILS:1559282024-05-19T05:20:24Z2024-05-19T05:20:24Zby Kandampully, Jay.<br/>Call Number XX(155928.1)<br/>Publication Date 2010<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=3009210">Click here to view book</a><br/>Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverly Sparks, editors.ent://SD_ILS/0/SD_ILS:150692024-05-19T05:20:24Z2024-05-19T05:20:24Zby Sparks, Beverley.<br/>Call Number 647.940685 SER<br/>Publication Date 2001<br/>Format: Books<br/>