Search Results for Management - Narrowed by: Zemke, Ron.

Managing knock your socks off service [electronic resource] / by Chip R. Bell and Ron Zemke.

2024-05-17T11:32:39Z

by Bell, Chip R.
Call Number 658.812 BEL
Publication Date 2013
Summary The bestselling customer service management book-updated with fresh examples, new tools, and the latest, cutting-edge ideas.
Format: Electronic Resources
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Managing knock your socks off service / Chip R. Bell and Ron Zemke ; illustrations by John Bush.

2024-05-17T11:32:39Z

by Bell, Chip R.
Call Number 658.812 22
Publication Date 2007
Summary In today's high-speed economy, the organizations that come out on top are those that service customers best. Serve customers ""about as good as anybody else"" and you wont be serving them for long! Serve them with distinction, and they will be customers for life. Today's customer demands service that is above the norm ... service that makes its mark in their minds and hearts. The 2nd edition of ""Managing Knock Your Socks Off Service"" has been revamped with new examples, new stories, new research and new chapters to share with readers how they can successfully create world-class service in the.
Format: Electronic Resources
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Knock your socks off prospecting : how to cold call, get qualified leads, and make more money / William "Skip" Miller and Ron Zemke.

2024-05-17T11:32:39Z

by Miller, William, 1955-
Call Number 658.872 22
Publication Date 2005
Summary Another "knockout" in the grand tradition of Knock Your Socks Off Service!
Format: Electronic Resources
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Performance Research Associates' Delivering knock your socks off service.

2024-05-17T11:32:39Z

by Zemke, Ron.
Call Number 658.812 21
Publication Date 2003
Format: Electronic Resources
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Delivering knock your socks off service / Ron Zemke, with Bobette Hayes Williamson.

2024-05-17T11:32:39Z

by Zemke, Ron.
Call Number 658.81207 22
Publication Date 2001
Summary Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: See things from the customer's point of view Meet customer expectations and satisfy their needs Create.
Format: Electronic Resources
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