Search Results for Management - Narrowed by: Consumer satisfaction.

Designing and Delivering Superior Customer Value : Concepts, Cases, and Applications.

2024-05-19T01:51:33Z

by Weinstein, Art.
Call Number 658.812
Publication Date 2019
Format: Electronic Resources
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Value proposition design [electronic resource] : how to create products and services customers want / written by Ales Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith.

2024-05-19T01:51:33Z

by Osterwalder, Alexander.
Call Number 658.812
Publication Date 2015
Summary The authors of the international bestseller Business ModelGeneration explain how to create value propositions customerscan't resist Value Proposition Design helps you tackle a corechallenge of every business - creating compelling productsand services customers want to buy. This practical book, pairedwith its online companion, will teach you the processes and toolsyou need to succeed. Using the same stunning visual format as the authors'global bestseller, Business Model Generation, this sequel explainshow to use the "Value Proposition Canvas" a practicaltool to design, test, create, and mana
Format: Electronic Resources
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Managing Consumer Services [electronic resource] : Factory or Theater?

2024-05-19T01:51:33Z

by Baglieri, Enzo.
Call Number 658.812
Publication Date 2014
Summary This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world. Four core focal points lead the central message of the book: first, the?convergence of back and front offices; second, placing the client as a fundamental input of services production and delivery process, and ''industrializing''?the?customers''?role?to?combine?efficiency?and experience; third, the constitution and role of inputs necessary for the configuration, production and delivery of the service,?with the crucial role?of ''operationalizi
Format: Electronic Resources
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Managing knock your socks off service [electronic resource] / by Chip R. Bell and Ron Zemke.

2024-05-19T01:51:33Z

by Bell, Chip R.
Call Number 658.812 BEL
Publication Date 2013
Summary The bestselling customer service management book-updated with fresh examples, new tools, and the latest, cutting-edge ideas.
Format: Electronic Resources
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Delighting your customers [electronic resource] : Delivering excellent customer service...without breaking the bank

2024-05-19T01:51:33Z

by Owton, Avril.
Call Number 658.812
Publication Date 2011
Summary The Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with ideas that really work, real-life examples, step-by-step advice and sources of further information. Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for small companies. This revised edition offers invalua
Format: Electronic Resources
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Special issue on 'Doing More With Less' with selected Services Marketing Papers from the ANZMAC 2010 Conference [electronic resource].

2024-05-19T01:51:33Z

by Finsterwalder, Jörg.
Call Number 338.761
Publication Date 2011
Summary The articles comprising thisebook of Managing Service Quality represent a selection of revised papers originally submitted to the Services Marketing Track and presented at the Australian and New Zealand Marketing Academy (ANZMAC) annual conference held in Christchurch, New Zealand in December 2010. This internationally recognised conference was hosted by the College of Business and Economics at The University of Canterbury and was attended by over 400 delegates from 28 countries. The theme of the conference was "Doing More with Less". This theme proved to be both relevant and timely at a number of levels
Format: Electronic Resources
Click here to view book http://angliss.eblib.com.au/patron/FullRecord.aspx?p=862148

The Best Service is No Service [electronic resource] : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

2024-05-19T01:51:33Z

by Price, Bill.
Call Number 658.812
Publication Date 2011
Summary In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong-eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service tha
Format: Electronic Resources
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Excellence every day [electronic resource] : make the daily choice & inspire your employees and amaze your customers / Lior Arussy.

2024-05-19T01:51:33Z

by Arussy, Lior.
Call Number 658.812 ARU
Publication Date 2008
Summary Addressing all levels of the corporate ladder, from customer service to the CEO, this business-savvy handbook explores "The Excellence Myth," revealing a new philosophy of excellence to help individuals and organizations reach their performance potential. Including both personal anecdotes as well as the results of a 23,000-participant study, the book details the keys to expanding leadership skills, improving employee satisfaction and job performance, and securing customer loyalty. The guide also explains how making "The Daily Choice" will empower employees to reach new heights of excellence
Format: Electronic Resources
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The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.

2024-05-19T01:51:33Z

by Heskett, James L.
Call Number 658.812 SER
Publication Date 1997
Summary "Why are a select few service firms better at what they do - year in and year out - than their competitors? James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Based on five years of research, the authors show how managers employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity."--BOOK JACKET.
Format: Books