Search Results for Management - Narrowed by: Executives -- Training of.

Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson.

2024-05-18T19:53:28Z

by Evenson, Renee.
Call Number 658.3 EVE
Publication Date 2011
Summary Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting ò Time management ò Team development ò Conflict resolution ò Providi
Format: Electronic Resources
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Becoming a manager [electronic resource] / Perry McIntosh, Richard Luecke.

2024-05-18T19:53:28Z

by McIntosh, Perry.
Call Number 658.407124 22
Publication Date 2011
Summary The role of the new manager demands a new mindset, new activities, and new relationships with people throughout the organization. Becoming a Manager guides the first-time manager through these and other challenges. Part One, Making the Transition, explores how to make the critical shift from individual contributor to manager; what it takes to build a successful partnership with your boss; and the key elements of managing time, which is every manager's scarcest commodity. Part Two, Developing Your Management Skills, examines how to use influence and persuasion to manage without formal authority.
Format: Electronic Resources
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Working for the common good [electronic resource] : concepts and models for service-learning in management / Paul C. Godfrey and Edward T. Grasso.

2024-05-18T19:53:28Z

by Godfrey, Paul C.
Call Number 658.407124 22
Publication Date 2009 2000
Format: Electronic Resources
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The project manager's desktop guide [electronic resource] / Eddie Davies.

2024-05-18T19:53:28Z

by Davies, Eddie.
Call Number 658.404 22
Publication Date 2009
Summary A rich collaboration of charts, diagrams, definitions, professional examples, workplace scenarios and specifically designed exercises to complete throughout, this book offers a clear and informative yet hands-on approach to understanding the fundamentals of Project Management.
Format: Electronic Resources
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The leadership advantage [electronic resource] : how the best companies are developing their talent to pave the way for future success / Robert M. Fulmer, Jared L. Bleak.

2024-05-18T19:53:28Z

by Fulmer, Robert M.
Call Number 658.4092 22
Publication Date 2008
Summary "The Leadership Advantage provides an in-depth, behind-the-scenes analysis of leadership development strategies, practices, and measures at Caterpillar, Cisco Systems, PepsiCo, PricewaterhouseCoopers, and Washington Group International." "Packed with illuminating case studies and eye-opening best practices, this book will help your organization achieve exceptional results using the single most powerful tool at your disposal: developing your high-potential people into tomorrow's leaders."--Jacket.
Format: Electronic Resources
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The first-time manager's guide to team building / Gary S. Topchik.

2024-05-18T19:53:28Z

by Topchik, Gary S.
Call Number 658.4022 22
Publication Date 2007
Summary "Designed for immediate use by both you and your team members, the book covers team-building essentials, including decision making, goals and standards, honest communication, clear roles and responsibilities, and celebrating success. In addition, management expert Gary S. Topchik offers helpful activities and assessments and explains the five essential qualities of a high-performing team, providing you with indispensable, down-to-earth advice."--Jacket.
Format: Electronic Resources
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Bench strength : developing the depth and versatility of your organization's leadership talent / Robert Barner.

2024-05-18T19:53:28Z

by Barner, Robert (Robert W.)
Call Number 658.4092 22
Publication Date 2006
Format: Electronic Resources
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Coaching in depth [electronic resource] : the organizational role analysis approach / edited by John Newton, Susan Long, and Burkard Sievers.

2024-05-18T19:53:28Z

by Newton, John, 1951-
Call Number 658.312404 22
Publication Date 2006
Format: Electronic Resources
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The fish rots from the head : the crisis in our boardrooms : developing the crucial skills of the competent director / Bob Garratt.

2024-05-18T19:53:28Z

by Garratt, Bob.
Call Number 658.4 GAR
Publication Date 2003
Format: Books

The learning styles questionnaire : questionnaire booklet / Peter Honey and Alan Mumford.

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by Honey, Peter.
Call Number 658.4007 HON
Publication Date 1999
Format: Books

Counselling for managers / Nigel MacLennan.

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by MacLennan, Nigel, 1961-
Call Number 658.385 MAC
Publication Date 1996
Format: Books

Managing organisational learning : from rhetoric to reality / Laurie Field, in collaboration with Bill Ford.

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by Field, Laurie
Call Number 658.400994 FIE
Publication Date 1995
Format: Books