Search Results for Management - Narrowed by: Hospitality industry -- Personnel management.

Prejudice and Discrimination in Hotels, Restaurants and Bars / edited by Conrad Lashley.

2024-05-17T08:14:38Z

by Lashley, Conrad, editor.
Call Number 647.940683 PRE
Publication Date 2022
Summary Presenting expert-led discussion of a range of themes and topics, Prejudice and Discrimination in Hotels, Restaurants and Bars explores the rigidities that restrict recruitment into frontline job roles in hotels restaurants and bars. Despite decades of legislation banning gender and racial discrimination in most service economies, selecting the 'right person for the job' in practice results in some applicants appearing to be 'more right' than others. This book makes a unique contribution to the study of hospitality management practices that define, both consciously and unconsciously, recruits' appearance and behaviours that inevitably include some, and exclude others, from being selected for the job concerned. Dealing primarily with social class, gender and race, the issues discussed in the book are of international interest and authors are drawn from both the Northern and Southern hemisphere. This book will be of great interest to both upper-level students and researchers of hospitality management and human resource management, as well as wider social science communities, such as scholars of sociology, anthropology, industrial relations, human resource studies and personnel management.
Format: Electronic Resources
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Human resource management for the hospitality industry / Michael J. Boella and Steven Goss-Turner.

2024-05-17T08:14:38Z

by Boella, M. J. (Michael John), author.
Call Number 647.940683 BOE
Publication Date 2019
Summary "Human Resource Management in the Hospitality Industry: A Guide to Best Practice takes a 'process' approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment. Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways: - Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the 'gig' economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work. - Five new chapters on: organisational culture, modern labour markets, emotions and well-being, careers in hospitality and digital HRM. - New international case studies throughout to explore key issues and show real life applications of HRM in the Hospitality industry. Written in a user-friendly style and with strong support from the Institute of Hospitality, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge"
Format: Books

Managing people in the hospitality industry / Michael Riley.

2024-05-17T08:14:38Z

by Riley, Michael, author.
Call Number 647.94068 RIL
Publication Date 2019
Format: Electronic Resources
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Employer Branding for the Hospitality and Tourism Industry : Finding and Keeping Talent.

2024-05-17T08:14:38Z

by Gehrels, Sjoerd, author.
Call Number 647.940683 GEH
Publication Date 2019
Summary This book explores the concept of Employer Branding (EB) as applied to the hospitality sector. Employer branding aims to assist businesses in becoming the employer of choice for potential employees. As such, the concept has potential to change classical approaches of managing people and to improve opinions on careers in the hospitality sector.
Format: Electronic Resources
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Handbook of human resource management in the tourism and hospitality industries / edited by Ronald J. Burke, Julia Christensen Hughes.

2024-05-17T08:14:38Z

by Burke, Ronald J., editor.
Call Number 338.4791 HAN
Publication Date 2018
Format: Electronic Resources
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Talent management in hospitality and tourism / edited by Susan Horner.

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by Horner, Susan, editor.
Call Number 647.940683 TAL
Publication Date 2017
Format: Electronic Resources
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Supervision in the hospitality industry / John R. Walker, DBA, FMP, CHA, McKibbon Professor of Hotel and Restaurant Management and Fulbright Senior Specialist, University of South Florida, Sarasota-Manatee, Jack E. Miller.

2024-05-17T08:14:38Z

by Walker, John R., 1944-, author.
Call Number 647.940683 WAL
Publication Date 2017
Format: Books

Human Resource Management in the Hotel and Catering Industry.

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by Boella, M. J. (Michael John), author.
Call Number 647.940683 BOE
Publication Date 2017
Format: Electronic Resources
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Human Resource Management in a Hospitality Environment :

2024-05-17T08:14:38Z

by Chesser, Jerald.
Call Number 647.940683 CHE
Publication Date 2016
Format: Electronic Resources
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Hospitality Supervision and Leadership Level 3 [electronic resource].

2024-05-17T08:14:38Z

by Paskins, Patricia.
Call Number 338.4791068
Publication Date 2015
Summary Prepare for assessment and master the skills and knowledge you need to succeed as a hospitality and catering supervisor with this support resource. Covering all of the latest mandatory and most popular optional units, with a strong focus on preparation for assessment, this will be an essential resource for anyone working towards the Level 3 NVQ Diploma in Hospitality Supervision and Leadership, whether in college or in the workplace. It also provides support for those completing the Hospitality Supervision and Leadership apprenticeship. - Provides all of the essential knowledge and skills any
Format: Electronic Resources
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New perspectives in hospitality management.

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Call Number 647.068 23
Publication Date 2015
Summary New Perspectives in Hospitality Management is a unique collection of articles that represent the very highest level of scholarship in the sphere of hospitality research. The articles published in this collection identify some emergent themes that have subsequently established themselves as key trends among academics in the field.
Format: Electronic Resources
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Human resource management in the hospitality industry [electronic resource] / Michael Boella, Steven Goss-Turner.

2024-05-17T08:14:38Z

by Boella, M. J. (Michael John)
Call Number 658.3 BOE
Publication Date 2012
Summary Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management.Taking a 'process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: Selection, appointment and induction Training and management development<BR id=""CR
Format: Electronic Resources
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Five star hospitality [videorecording].

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by Video Education Australasia.
Call Number DVD 647.94 FIV
Publication Date 2011
Summary "In this comprehensive examination of what it takes to provide world class service, we visit SkyCity Darwin, a five star international hotel, and discover valuable lessons from the hotel's experienced leadership and management team. In it, we learn how five star service starts at the point of first contact, with open body language, active engagement, and effective handling of complaints. We see how empowering staff with responsibility, and celebrating their achievements leads to service excellence. Finally we go behind the scenes into the kitchen to witness how mastery comes from the passionate pursuit of innovation. This is an engaging look at modern workforce issues, including excellence, diversity and inclusive practices"--Container.
Format: Other

Supervision in the hospitality industry : leading human resources / John R. Walker, Jack E. Miller.

2024-05-17T08:14:38Z

by Walker, John R., 1944-
Call Number 647.940683 WAL
Publication Date 2010
Summary Human resources are led, not managed. Supervision in the Hospitality Industry: Leading Human Resources, Sixth Edition is unique in its focus directly on leading human resources. In a recent paradigm shift, industry leaders and human resources practitioners recognize the movement away from "management," and to the important role of leading human resources at all levels of the organization, as they strive for perfection in guest services. This book - practical, concrete, and results oriented - is a down-to-earth guide to applying the wisdom of leadership theory and experience to the hard realities of the hospitality industry. Written especially for the student, beginning leader, newly-promoted supervisor, or anyone planning a career in the hospitality field - but useful even to experienced managers - this Sixth Edition of Supervision in the Hospitality Industry provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills -- required to lead a workforce to profitable results. Complete with quizzes, exercises, self-assessments, simulations, case studies, role play, and journal writing, Supervision in the Hospitality Industry: Leading Human Resources, Sixth Edition offers culinary, hospitality, and foodservice students and professionals the knowledge needed not only to "manage" but also to lead organizations to success." --Book Jacket.
Format: Books
Table of contents only http://catdir.loc.gov/catdir/toc/ecip0817/2008018994.html

Upselling products and services in tourism and hospitality [digital videorecording].

2024-05-17T08:14:38Z

by Seidel, Paul.
Call Number TR DVD 380.14591 UPS
Publication Date 2008
Summary "The key to a successful, growing business is the ability of staff to successfully upsell products and services. But how do we do this? In this program we define a product, ask how a service differs from a product, examine the marketing concept and go through the process of upselling to add value and training staff to upsell. A valuable look at getting the most from products and services in this vital industry"--Container.
Format: Other

Handbook of hospitality human resources management / edited by Dana V. Tesone.

2024-05-17T08:14:38Z

by Tesone, D. V. (Dana V.)
Call Number 647.0683 HAN
Publication Date 2008
Summary "Handbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how theories and concepts can be applied to the hospitality industry. Written by internationally recognized practitioners and academics, this book provides thorough reviews and discussions. It is a must-read for hospitality researchers and educators, students and industry practitioners."--BOOK JACKET.
Format: Books

Handbook of hospitality human resources management [electronic resource] / Dana Tesone.

2024-05-17T08:14:38Z

by Tesone, D. V. (Dana V.)
Call Number 647.940683 TES
Publication Date 2008
Summary Handbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how theories and concepts can be applied to the hospitality industry. Written by internationally recognized practitioners and academics, this book provides thorough reviews and discussions.The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.* Issues related to the acquisition of human capital* Retenti
Format: Books
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International Journal of Contemporary Hospitality Management (Worldwide Hospitality and Tourism Themes), Volume 20, Issue 7 [electronic resource] : What are the Contemporary Human Resource Issues for Talent Management in Hospitality and Tourism?

2024-05-17T08:14:38Z

by D'Annunzio-Green, Norma.
Call Number 647.94 INT
Publication Date 2008
Format: Electronic Resources
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Manager's guide to hospitality human resources.

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Call Number 647.940683 MAN
Publication Date 2008
Format: Books

Human resource management for the hospitality and tourism industries / Dennis Nickson.

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by Nickson, Dennis.
Call Number 338.47910683 NIC
Publication Date 2007
Format: Books

Hospitality employee management and supervision: concepts and practical applications / by Kerry L. Sommerville.

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by Sommerville, Kerry L., 1957-
Call Number 647.940683 SOM
Publication Date 2007
Format: Books
Publisher description http://www.loc.gov/catdir/enhancements/fy0740/2006013299-d.html Table of contents only http://www.loc.gov/catdir/toc/ecip0612/2006013299.html

Hospitality employee management and supervision: concepts and practical applications / Kerry L. Sommerville.

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by Sommerville, Kerry L., 1957-
Call Number 647.940683 SOM
Publication Date 2007
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/ecip0612/2006013299.html

Supervision in the hospitality industry : applied human resources / Jack E. Miller, John R. Walker, Karen Eich Drummond.

2024-05-17T08:14:38Z

by Miller, Jack E., 1930-
Call Number 647.940683 MIL
Publication Date 2007
Format: Books
Table of contents http://www.loc.gov/catdir/toc/wiley021/2002000630.html

Human resource management for the hospitality and tourism industries / Dennis Nickson.

2024-05-17T08:14:38Z

by Nickson, Dennis.
Call Number 647.940683 NIC
Publication Date 2007
Format: Books

Human resource management in the hospitality industry : an introductory guide. Micheal J. Boella, Steven Goss-Turner.

2024-05-17T08:14:38Z

by Boella, M. J. (Michael John)
Call Number 647.940683 BOE
Publication Date 2005
Format: Books

Cases in human resource management in hospitality / Shirley A. Gilmore.

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by Gilmore, Shirley, author.
Call Number 647.940683 GIL
Publication Date 2005
Summary "Cases in Human Resource Management in Hospitality is the first textbook to provide educators with a comprehensive set of cases in human resource management, covering many segments of the hospitality industry. From shorter cases with one problem, to longer cases with several problems, this book can be used by students in various courses and at different educational levels, applying concepts to actual settings in the hospitality field. Each case unfolds into a story that addresses human resources issues that managers must solve."--Jacket.
Format: Books

Employment relations in the hospitality and tourism industries / Rosemary Lucas.

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by Lucas, Rosemary.
Call Number 647.940683 LUC
Publication Date 2003
Summary "Employment Relations in the Hospitality and Tourism Industries presents a detailed review of employment relations within a distinctive and significant part of the service economy. Uniquely combining employment relations and the hospitality and tourism fields, this book draws on recently published sources to give readers a comprehensive and internationally comparative perspective on the subject area." "Employment Relations in the Hospitality and Tourism Industries is an invaluable resource for anyone studying hospitality and tourism, industrial relations and human resource management."--BOOK JACKET.
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip046/2003014694.html

Managing employee attitudes and behaviors in the tourism and hospitality industry / Salih Kusluvan, editor.

2024-05-17T08:14:38Z

by Kusluvan, Salih.
Call Number 647.94068 MAN
Publication Date 2003
Format: Books

Human resource management : international perspectives in hospitality and tourism / edited by Norma D'Annunzio-Green, Gillian A. Maxwell and Sandra Watson.

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by Watson, Sandra.
Call Number 647.940683 HUM
Publication Date 2002
Format: Books

Supervision in the hospitality industry / Jack Miller, John Walker, Karen Drummond.

2024-05-17T08:14:38Z

by Miller, Jack E., 1930-
Call Number 647.940683 MIL
Publication Date 2002
Format: Books
Table of contents http://www.loc.gov/catdir/toc/wiley021/2002000630.html

Hospitality management and organisational behaviour / Laurie J. Mullins.

2024-05-17T08:14:38Z

by Mullins, Laurie J.
Call Number 647.94068 MUL
Publication Date 2001
Format: Books

Hospitality retail management : a unit manager's guide / Conrad Lashley.

2024-05-17T08:14:38Z

by Lashley, Conrad.
Call Number 647.94068 LAS
Publication Date 2000
Format: Books
Publisher description http://www.loc.gov/catdir/description/els031/00697795.html Table of contents http://www.loc.gov/catdir/toc/els031/00697795.html

Managing people : a guide for managers in the hotel and catering industry / Michael Riley.

2024-05-17T08:14:38Z

by Riley, Michael.
Call Number 647.940683 RIL
Publication Date 2000
Format: Books

Human resources management for hospitality / Linda A. Jerris.

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by Jerris, Linda A.
Call Number 647.940683 JER
Publication Date 1999
Format: Books

HRM in tourism and hospitality : international perspectives on small to medium-sized business enterprises / edited by Darren Lee-Ross.

2024-05-17T08:14:38Z

by Lee-Ross, Darren.
Call Number 647.940683 HRM
Publication Date 1999
Format: Books

Supervision in the hospitality industry / Jack E. Miller, Mary Porter, Karen Eich Drummond.

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by Miller, Jack E., 1930-
Call Number 647.940683 MIL
Publication Date 1998
Format: Books
Publisher description http://www.loc.gov/catdir/enhancements/fy0607/98002774-d.html Table of Contents only http://www.loc.gov/catdir/toc/onix02/98002774.html

Human resource management in the hospitality industry / Frank M. Go, Mary L. Monachello, Tom Baum.

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by Go, Frank M.
Call Number 647.940683 GO
Publication Date 1996
Format: Books
Table of Contents http://www.loc.gov/catdir/toc/onix03/95036890.html

Hospitality management : a human resources approach / Laurie J. Mullins

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by Mullins, Laurie J.
Call Number 647.94068 MUL
Publication Date 1995
Format: Books

Human resource practice in the hospitality industry / John Roberts.

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by Roberts, John.
Call Number 647.940683 ROB
Publication Date 1995
Format: Books

Hospitality people matter : people management in the hospitality industry / Kelvin Thompson, Vicki Abbott.

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by Thompson, Kelvin, 1953-
Call Number 647.940683 THO
Publication Date 1990
Format: Books