Search Results for Management - Narrowed by: Service industries -- Management.

Service management : operations, strategy, information technology / Sanjeev K. Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons.

2024-05-19T07:54:01Z

by Bordoloi, Sanjeev, author.
Call Number 658.812 BOR
Publication Date 2019
Format: Books

Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi.

2024-05-19T07:54:01Z

by Fitzsimmons, James A., author.
Call Number 658 FIT
Publication Date 2014
Summary The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
Format: Books

Service operations management : improving service delivery / Robert Johnston, Graham Clark, Michael Shulver.

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by Johnston, Robert, 1953-
Call Number 658.812 JOH
Publication Date 2012
Format: Books

Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.

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by Johnston, Robert, 1953-, author.
Call Number 658 23
Publication Date 2012
Format: Electronic Resources
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Special issue on 'Doing More With Less' with selected Services Marketing Papers from the ANZMAC 2010 Conference [electronic resource].

2024-05-19T07:54:01Z

by Finsterwalder, Jörg.
Call Number 338.761
Publication Date 2011
Summary The articles comprising thisebook of Managing Service Quality represent a selection of revised papers originally submitted to the Services Marketing Track and presented at the Australian and New Zealand Marketing Academy (ANZMAC) annual conference held in Christchurch, New Zealand in December 2010. This internationally recognised conference was hosted by the College of Business and Economics at The University of Canterbury and was attended by over 400 delegates from 28 countries. The theme of the conference was "Doing More with Less". This theme proved to be both relevant and timely at a number of levels
Format: Electronic Resources
Click here to view book http://angliss.eblib.com.au/patron/FullRecord.aspx?p=862148

The Best Service is No Service [electronic resource] : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

2024-05-19T07:54:01Z

by Price, Bill.
Call Number 658.812
Publication Date 2011
Summary In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong-eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service tha
Format: Electronic Resources
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Services Management [Including Skill Development] [electronic resource].

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by Ramachandra, K.
Call Number XX(155977.1)
Publication Date 2009
Format: Electronic Resources
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Services Management [electronic resource].

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by Krishna, D.S. Gopala.
Call Number XX(155978.1)
Publication Date 2009
Format: Electronic Resources
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Involving customers in new service development [electronic resource] / editors, Bo Edvardsson [and others].

2024-05-19T07:54:01Z

by Edvardsson, Bo, 1952-
Call Number 658.575 22
Publication Date 2006
Summary This book deals with how companies can involve customers or users in order to learn with them in the field of service-based business development. It presents a variety of customer-involvement approaches, methods for learning with customers, and the results of case studies conducted in both service and manufacturing companies focusing on value-creation through services. Based on research carried out by several research groups around the world, as well as on illustrative cases, the book creates new actionable knowledge regarding customer-involvement which will be useful for both practitioners and scholars. The benefits for readers include: an understanding of the business potential of learning with customers and other users; an overview of the fields of new service development and customer-involvement with regard to concepts, theoretical frameworks, and models, in addition to strategies and techniques for involving users in fruitful ways during the innovation process; an illustration of the cases based on the results of empirical studies; and managerial implications and guidelines regarding how to manage customer-involvement during the different phases of the new service and business development process.
Format: Electronic Resources
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Services marketing and management / Audrey Gilmore.

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by Gilmore, Audrey.
Call Number 658.8 22
Publication Date 2003
Summary Services Marketing and Management covers the core topics of services management in a concise and informative manner. The text: - provides an overview of the characteristics and underlying principles of delivering services in today's marketplace - places these underlying issues in the context of organisational frameworks and activities - discusses different services contexts including financial services, tourism, charities and museums.
Format: Electronic Resources
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Empowerment : HR strategies for service excellence / Conrad Lashley.

2024-05-19T07:54:01Z

by Lashley, Conrad.
Call Number 658.3 LAS
Publication Date 2001
Format: Books
Publisher description http://www.loc.gov/catdir/description/els031/2002275103.html Table of contents http://www.loc.gov/catdir/toc/els031/2002275103.html

Service management : strategy and leadership in service business / Richard Normann.

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by Normann, Richard, 1943-
Call Number 658.4012 NOR
Publication Date 2000
Format: Books
Table of Contents http://www.loc.gov/catdir/toc/onix06/2001268260.html Publisher description http://www.loc.gov/catdir/description/wiley035/2001268260.html

Yield management / edited by Anthony Ingold, Una McMahon-Beattie and Ian Yeoman.

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by Yeoman, Ian.
Call Number 658.4012 YIE
Publication Date 2000
Format: Books

The world of superservice : creating profit through a passion for customer service / Ken Irons.

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by Irons, Ken.
Call Number 658.812 IRO
Publication Date 1997
Format: Books

Managing in the service economy / James L. Heskett.

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by Heskett, James L.
Call Number 658 HES
Publication Date 1986
Format: Books