Search Results for Service industries hospitality

Managerial competence within the hospitality and tourism service industries : global cultural contextual analysis / John Saee.

2024-05-03T03:24:35Z

by Saee, John.
Call Number 647.94068 SAE
Publication Date 2006
Summary "This timely book examines cross-cultural managerial communication competence and its application within the service industry. Focusing particularly on the hospitality and tourism industry, John Saee examines the cross-cultural implications of competence across all managerial functions: planning, workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing." "This is the first detailed study - at a national level - of current psychological and sociological theories of intercultural communication, linked to an investigation of the management of cultural diversity in the workplace within a multicultural society, a study which has global implications. This cutting-edge research advances new modalities of best practice on managerial competence which can be equally applied to all other industries around the world confronted with cultural diversity in the workplace."--BOOK JACKET.
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/ecip068/2006004796.html

Hotel Babylon / Imogen Edwards-Jones & Anonymous.

2024-05-03T03:24:35Z

by Edwards-Jones, Imogen.
Call Number 647.94 EDW
Publication Date 2004
Format: Books

Services Management [electronic resource].

2024-05-03T03:24:35Z

by Krishna, D.S. Gopala.
Call Number XX(155978.1)
Publication Date 2009
Format: Electronic Resources
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Services Management [Including Skill Development] [electronic resource].

2024-05-03T03:24:35Z

by Ramachandra, K.
Call Number XX(155977.1)
Publication Date 2009
Format: Electronic Resources
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Career Opportunities in Travel and Hospitality [electronic resource].

2024-05-03T03:24:35Z

by Publishing, Infobase.
Call Number 910.23
Publication Date 2010
Summary Whether you want to spend your days outside leading tours or in the kitchen preparing delicious meals for customers, the travel and hospitality industries offer a diverse array of career opportunities.
Format: Electronic Resources
Click here to view book http://angliss.eblib.com.au/patron/FullRecord.aspx?p=540011

HOSPITALITY and TOURISM : MANAGERIAL PERSPECTIVES and PRACTICES.

2024-05-03T03:24:35Z

by Pelit, Elbeyi.
Call Number 338.4791561
Publication Date 2020
Format: Electronic Resources
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Hospitality management : a case study approach / John Lennon [and] Mark Peet

2024-05-03T03:24:35Z

by Lennon, John
Call Number 647.94068 LEN
Publication Date 1990
Format: Books

Hospitality Series : Working In Socially Diverse Environments [electronic resource]

2024-05-03T03:24:35Z

by ClickView (Firm)
Call Number XX(302839.1)
Summary Throughout the world, the hospitality industry is a major contributor to the day-to-day lives of many unique cultures. It provides jobs, boosts the economy and plays an integral role in other industries including tourism, retail and recreation. 'The Hospitality Series' provides a wonderful introduction to hospitality and closely examines some of the important issues that play major roles in the successful operation of the hospitality industry - quality customer service; health, safety and security; and working in a socially diverse environment. This series is vital for anyone entering or already working in the hospitality sector.
Format: Other
ClickView Player

Hospitality Series : Quality Customer Service [electronic resource]

2024-05-03T03:24:35Z

by ClickView (Firm)
Call Number XX(302840.1)
Summary Throughout the world, the hospitality industry is a major contributor to the day-to-day lives of many unique cultures. It provides jobs, boosts the economy and plays an integral role in other industries including tourism, retail and recreation. 'The Hospitality Series' provides a wonderful introduction to hospitality and closely examines some of the important issues that play major roles in the successful operation of the hospitality industry - quality customer service; health, safety and security; and working in a socially diverse environment. This series is vital for anyone entering or already working in the hospitality sector.
Format: Other
ClickView Player

Hospitality Series : Health, Safety and Security [electronic resource]

2024-05-03T03:24:35Z

by ClickView (Firm)
Call Number XX(302842.1)
Summary Throughout the world, the hospitality industry is a major contributor to the day-to-day lives of many unique cultures. It provides jobs, boosts the economy and plays an integral role in other industries including tourism, retail and recreation. 'The Hospitality Series' provides a wonderful introduction to hospitality and closely examines some of the important issues that play major roles in the successful operation of the hospitality industry - quality customer service; health, safety and security; and working in a socially diverse environment. This series is vital for anyone entering or already working in the hospitality sector.
Format: Other
ClickView Player

Hospitality management / Lynn Van der Wagen, Lauren White.

2024-05-03T03:24:35Z

by Van der Wagen, Lynn, author.
Call Number 647.94068 VAN
Publication Date 2018
Format: Books

Food and beverage management : for the hospitality, tourism and event industries / John Cousins [and 3 others].

2024-05-03T03:24:35Z

by Cousins, John, author.
Call Number 647.95068 COU
Publication Date 2016
Summary This fourth edition of the best selling textbook Food & Beverage Management has been updated and revised to take account of current trends within these industries.
Format: Electronic Resources
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Hospitality management : strategy and operations / Lynn Van Der Wagen, Anne Goonetilleke.

2024-05-03T03:24:35Z

by Van der Wagen, Lynn.
Call Number 647.94068 VAN
Publication Date 2007
Summary Hospitality management, including operational management; human resource management; customer service management; and financial management. The book also covers quality customer service, business relationships and legal compliance.
Format: Books

Hospitality management : strategy and operations / Lynn Van Der Wagen and Anne Goonetilleke.

2024-05-03T03:24:35Z

by Van der Wagen, Lynn.
Call Number 647.94068 VAN
Publication Date 2003
Format: Books

Food and beverage management [electronic resource] : for the hospitality, tourism and event industries / John Cousins, David Foskett, Andrew Pennington.

2024-05-03T03:24:35Z

by Cousins, John.
Call Number 647.95068 COU
Publication Date 2011
Summary This third edition of the best selling textbook Food & Beverage Management has been updated and revised to take account of current trends within these industries
Format: Books
Click here to view book

Employment relations in the hospitality and tourism industries / Rosemary Lucas.

2024-05-03T03:24:35Z

by Lucas, Rosemary.
Call Number 647.940683 LUC
Publication Date 2003
Summary "Employment Relations in the Hospitality and Tourism Industries presents a detailed review of employment relations within a distinctive and significant part of the service economy. Uniquely combining employment relations and the hospitality and tourism fields, this book draws on recently published sources to give readers a comprehensive and internationally comparative perspective on the subject area." "Employment Relations in the Hospitality and Tourism Industries is an invaluable resource for anyone studying hospitality and tourism, industrial relations and human resource management."--BOOK JACKET.
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip046/2003014694.html

Scientific catering and hotel operating : a guide to the application of industrial methods to catering and hotel professions / by J.J. Morel.

2024-05-03T03:24:35Z

by Morel, J. J. (Julian John)
Call Number ARC KLI 642.47 MOR
Publication Date 1957
Format: Books

Management of service businesses in Japan [electronic resource] / editors, Yasuhiro Monden [and others].

2024-05-03T03:24:35Z

by Monden, Yasuhiro, 1940-
Call Number 658.00952 23
Publication Date 2013
Summary With the service industry taking up the largest portion of its GDP, Japan has much to share in the area of managing service industry. This book explores and elucidates the unique management styles in non-manufacturing industries or service industries in contemporary Japan, both practically and theoretically through case studies. These specially selected cases are the management of the world No.1 convenience store chain of Seven-Eleven, the sales finance business and auto sales business of Toyota, application of TPS (Toyota Production System) to life insurance company, performance evaluation of local government, BSC (balance scorecard) in local government hospitals, cost and pricing policy of telecommunication company, Japanese-style "hospitality" in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information & Communication Technology) applied to BPN (Business Process Network) of service industry. The analyses presented in this book were carefully laid out in regard to the business in general. It will be useful for business practitioners in service industry and beneficial to the scholars, students or general readers interested in this area.
Format: Electronic Resources
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Robots, artificial intelligence, and service automation in travel, tourism and hospitality / edited by Stanislav Ivanov, Craig Webster.

2024-05-03T03:24:35Z

by Ivanov, Stanislav, editor.
Call Number 658.514 23
Publication Date 2019
Summary Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality. Themes explored include: economic fundamentals customer attitudes chatbot adoption service quality Following on from this, the second section concentrates on current and future use of RAISA technologies in specific subsectors of the tourism economy: hotels, restaurants, travel agencies, museums, and events. With an international scope of authorship and focus, the book is a useful reference source for scholars, students, and general readers interested in robotics, artificial intelligence, and automation technologies. Alongside this, the business insights and case studies examined in the book offer practitioners guidance on how these technologies can and will be incorporated into organizations, particularly those in the travel and tourism industry.
Format: Electronic Resources
Click here to view ebook