Search Results for Service industries hospitality - Narrowed by: Hospitality industry -- Management.SirsiDynix Enterprisehttps://wait.sdp.sirsidynix.net.au/client/en_US/WAILRC/WAILRC/qu$003dService$002bindustries$002bhospitality$0026qf$003dSUBJECT$002509Subject$002509Hospitality$002bindustry$002b--$002bManagement.$002509Hospitality$002bindustry$002b--$002bManagement.$0026ps$003d300?dt=list2024-05-20T04:29:18ZManagerial competence within the hospitality and tourism service industries : global cultural contextual analysis / John Saee.ent://SD_ILS/0/SD_ILS:241992024-05-20T04:29:18Z2024-05-20T04:29:18Zby Saee, John.<br/>Call Number 647.94068 SAE<br/>Publication Date 2006<br/>Summary "This timely book examines cross-cultural managerial communication competence and its application within the service industry. Focusing particularly on the hospitality and tourism industry, John Saee examines the cross-cultural implications of competence across all managerial functions: planning, workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing." "This is the first detailed study - at a national level - of current psychological and sociological theories of intercultural communication, linked to an investigation of the management of cultural diversity in the workplace within a multicultural society, a study which has global implications. This cutting-edge research advances new modalities of best practice on managerial competence which can be equally applied to all other industries around the world confronted with cultural diversity in the workplace."--BOOK JACKET.<br/>Format: Books<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip068/2006004796.html">http://www.loc.gov/catdir/toc/ecip068/2006004796.html</a><br/>Services Management [electronic resource].ent://SD_ILS/0/SD_ILS:1559782024-05-20T04:29:18Z2024-05-20T04:29:18Zby Krishna, D.S. Gopala.<br/>Call Number XX(155978.1)<br/>Publication Date 2009<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=3011370">Click here to view book</a><br/>Services Management [Including Skill Development] [electronic resource].ent://SD_ILS/0/SD_ILS:1559772024-05-20T04:29:18Z2024-05-20T04:29:18Zby Ramachandra, K.<br/>Call Number XX(155977.1)<br/>Publication Date 2009<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=3011265">Click here to view book</a><br/>