Search Results for Small business - Narrowed by: 1 SirsiDynix Enterprise https://wait.sdp.sirsidynix.net.au/client/en_US/WAILRC/WAILRC/qu$003dSmall$002bbusiness$0026qf$003dCHILD_AVAILABLE$002509Item$002bAvailable$0025091$0025091$0026ps$003d300$0026st$003dPD?dt=list 2024-05-20T07:45:18Z Business channel : [electronic resource] your window to government business services. ent://SD_ILS/0/SD_ILS:18797 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z Call Number&#160;ELECTRONIC RESOURCE<br/>Publication Date&#160;2024&#160;2023&#160;2022&#160;2021&#160;2020<br/>Summary&#160;The Business Channel saves you time by making government more accessible. It offers accurate, current and comprehensive business-related information and services from State, Commonwealth and Local Government without you leaving the home or office. Information is updated daily and grouped by topics for easy discovery.<br/>Format:&#160;Electronic Resources<br/><a href="http://www.business.channel.vic.gov.au/">Click here to view internet resource.</a><br/> Journal of small business management. [electronic resource]. ent://SD_ILS/0/SD_ILS:18982 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;International Council for Small Business.<br/>Call Number&#160;ELECTRONIC RESOURCE<br/>Publication Date&#160;2024&#160;2023&#160;2022&#160;2021&#160;2020<br/>Format:&#160;Electronic Resources<br/>Full text available: 1984-07-01 - <a href="http://infotrac.galegroup.com/itw/infomark/1/1/1/purl=rc18%5fITOF%5F0%5F%5Fjn+%22Journal+of+Small+Business+Management%22">Available via InfoTrac to William Angliss of Institute of TAFE users only. Click here to access electronic journal.</a><br/> Smallbusiness.gov.au [electronic resource] ent://SD_ILS/0/SD_ILS:19138 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Australia Dept. of Industry, Tourism and Resources.<br/>Call Number&#160;ELECTRONIC RESOURCE<br/>Publication Date&#160;2024&#160;2023&#160;2022&#160;2021&#160;2020<br/>Summary&#160;A federal government guide to starting and operating a small or home-based business.<br/>Format:&#160;Electronic Resources<br/><a href="http://www.smallbusiness.gov.au/">Click here to view internet resource.</a><br/> FSB, fortune small business. [electronic resource]. ent://SD_ILS/0/SD_ILS:18905 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z Call Number&#160;ELECTRONIC RESOURCE<br/>Publication Date&#160;2024<br/>Format:&#160;Electronic Resources<br/>Full text available: 1999-11-01 - <a href="http://infotrac.galegroup.com/itw/infomark/1/1/1/purl=rc18%5fITOF%5F0%5F%5Fjn+%22FSB%22">Available via InfoTrac to William Angliss of Institute of TAFE users only. Click here to access electronic journal.</a><br/> Careers in Food Science : from Undergraduate to Professional. ent://SD_ILS/0/SD_ILS:312528 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Hartel, Richard W.<br/>Call Number&#160;664.0023<br/>Publication Date&#160;2022<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=7151159">Click here to view book</a><br/> Scoff : A History of Food and Class in Britain. ent://SD_ILS/0/SD_ILS:307649 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Vogler, Pen.<br/>Call Number&#160;641.0941<br/>Publication Date&#160;2020<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=6208802">Click here to view book</a><br/> Passion Is My Main Ingredient. ent://SD_ILS/0/SD_ILS:292119 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Brettschneider, Dean.<br/>Call Number&#160;664.752<br/>Publication Date&#160;2020<br/>Summary&#160;In this blistering memoir of his life in the baking business, Dean Brettschneider describes his journey from a small town baker's apprentice to Global Baker and the internationally successful entrepreneur he is today. Make no mistake -- this is not a book about baking. As we follow the interwoven arcs of Dean's career and personal life, his experience teaches us practical lessons on how to harness our passion to strategically improve ourselves and advance our careers. His revelations on entrepreneurship -- most notably how he founded Baker &amp; Cook and transformed it from a neighbourhood bakery into a multi-national money-spinner in a matter of years -- give us a first row view of what goes into building a business from the ground up, including all of the pain and sacrifice that comes with it. Told in a refreshingly frank manner, Dean's story is sometimes shockingly direct, often hilarious, and always enlightening, leaving us with valuable astute insights into how to navigate the trials and tribulations of life in business.<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=5897382">Click here to view book</a><br/> Planning and Managing Smaller Events : Downsizing the Urban Spectacle. ent://SD_ILS/0/SD_ILS:296342 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Di Vita, Stefano.<br/>Call Number&#160;394.2<br/>Publication Date&#160;2020<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=6274096">Click here to view book</a><br/> The Restaurant, a Geographical Approach : From Invention to Gourmet Tourist Destinations. ent://SD_ILS/0/SD_ILS:296960 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Etcheverria, Olivier.<br/>Call Number&#160;647.95000000000005<br/>Publication Date&#160;2020<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=6154235">Click here to view book</a><br/> Designing and Delivering Superior Customer Value : Concepts, Cases, and Applications. ent://SD_ILS/0/SD_ILS:295727 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Weinstein, Art.<br/>Call Number&#160;658.812<br/>Publication Date&#160;2019<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=6145856">Click here to view book</a><br/> Marcy's Bakery. ent://SD_ILS/0/SD_ILS:306867 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Dixon, Heather.<br/>Call Number&#160;664.752<br/>Publication Date&#160;2018<br/>Summary&#160;A graded reader for learners of English (EFL)Level 2 - A1/A2 Starter (2)Word count: 3,973Marcy is a great baker. She opens a bakery in a small town. Everyone in the town loves Marcy's strawberry and cream cupcakes. Her bakery becomes very popular.Then, one day, everything changes. People are finding problems with Marcy's cupcakes. Marcy is shocked. Someone wants to damage Marcy's business. The person is trying to destroy Marcy's life. Who is it? And why is the person trying to hurt Marcy?.<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=29247343">Click here to view book</a><br/> Made in London. ent://SD_ILS/0/SD_ILS:289498 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Hyslop, Leah.<br/>Call Number&#160;641.309421<br/>Publication Date&#160;2018<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=5380900">Click here to view book</a><br/> Tourism Management in Warm-Water Island Destinations. ent://SD_ILS/0/SD_ILS:288876 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Airey, David.<br/>Call Number&#160;338.479109142<br/>Publication Date&#160;2018<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=5624979">Click here to view book</a><br/> Tourism Management in Warm-Water Island Destinations. ent://SD_ILS/0/SD_ILS:312433 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;McLeod, Michelle.<br/>Call Number&#160;338.479109142<br/>Publication Date&#160;2018<br/>Summary&#160;Warm-water island destinations are facing challenges in the wake of increasing globalization and susceptibility to external shocks. This book covers critical aspects that contribute to tourism development and growth. It presents research themes, methodology and case studies, including a focus on Cuba and its reintroduction to the tourism landscape.<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=5897997">Click here to view book</a><br/> The SAGE Handbook of Tourism Management : Theories, Concepts and Disciplinary Approaches to Tourism. ent://SD_ILS/0/SD_ILS:297681 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Cooper, Chris.<br/>Call Number&#160;910.68<br/>Publication Date&#160;2018<br/>Summary&#160;The SAGE Handbook of Tourism Management&amp;#xA0;is&amp;#xA0;a critical, state-of-the-art and authoritative review of tourism management, written by leading international thinkers and academics in the field.<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=5780897">Click here to view book</a><br/> The Broken Spoke : Austin's Legendary Honky-Tonk. ent://SD_ILS/0/SD_ILS:291830 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Miller, Donna Marie.<br/>Call Number&#160;792.70976531<br/>Publication Date&#160;2017<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=5843455">Click here to view book</a><br/> Tourism, Resilience and Sustainability : Adapting to Social, Political and Economic Change. ent://SD_ILS/0/SD_ILS:280467 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Cheer, Joseph M.<br/>Call Number&#160;910.684<br/>Publication Date&#160;2017<br/>Format:&#160;Electronic Resources<br/><a href="http://ebookcentral.proquest.com/lib/angliss/detail.action?docID=4941492">Click here to view book</a><br/> Specialty Food Business : Step-By-Step Startup Guide. ent://SD_ILS/0/SD_ILS:275741 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Media, The Staff of Entrepreneur.<br/>Call Number&#160;664.02800000000002<br/>Publication Date&#160;2016<br/>Summary&#160;Start a Specialty Food Business Today. We'll Show You How. The experts at Entrepreneur provide a two-part guide to success. First, find out what it takes to start, run, and grow a successful specialty food&amp;#xA0;business fueled by a&amp;#xA0;growing consumer demand for new tastes, cleaner ingredients, health benefits, and more convenient ways to shop and eat. Then, master the fundamentals of business startup including defining your business structure, funding, staffing and more.<br/>Format:&#160;Electronic Resources<br/><a href="http://ebookcentral.proquest.com/lib/angliss/detail.action?docID=4552405">Click here to view book</a><br/> How to Open a Financially Successful Bed &amp; Breakfast or Small Hotel. ent://SD_ILS/0/SD_ILS:290859 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Fullen, Sharon.<br/>Call Number&#160;647.94068<br/>Publication Date&#160;2016<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=4762550">Click here to view book</a><br/> Event Planning Business : Step-by-Step Startup Guide. ent://SD_ILS/0/SD_ILS:289827 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Media, The Staff of Entrepreneur.<br/>Call Number&#160;394.2<br/>Publication Date&#160;2015<br/>Summary&#160;The experts at Entrepreneur provide a two-part guide to success. First, learn everything you need to know to become a successful event planner. Then, master the fundamentals of business startup including defining your business structure, funding, staffing and more. This kit includes: &amp;#x95; Essential industry-specific startup essentials including industry trends, best practices, important resources, possible pitfalls, marketing musts, and more &amp;#x95; Entrepreneur Editors' Start Your Own Business, a guide to starting any business and surviving the first three years &amp;#x95; Interviews and advice from successful entrepreneurs in the industry &amp;#x95; Worksheets, brainstorming sections, and checklists &amp;#x95; Entrepreneur&amp;#x91;s Startup Resource Kit (downloadable) More about Entrepreneur's Startup Resource Kit Every small business is unique. Therefore, it's essential to have tools that are customizable depending on your business's needs. That's why with Entrepreneur is also offering you access to our Startup Resource Kit. Get instant access to thousands of business letters, sales letters, sample documents and more &amp;#x96; all at your fingertips! You'll find the following: The Small Business Legal Toolkit When your business dreams go from idea to reality, you're suddenly faced with laws and regulations governing nearly every move you make. Learn how to stay in compliance and protect your business from legal action. In this essential toolkit, you'll get answers to the &amp;#x93;how do I get started?&quot; questions every business owner faces along with a thorough understanding of the legal and tax requirements of your business. Sample Business Letters 1000+ customizable business letters covering each type of written business communication you're likely to encounter as you communicate with customers, suppliers, employees, and others. Plus a complete guide to business communication that covers every&#160;question you may have about developing your own business communication style. Sample Sales Letters The experts at Entrepreneur have compiled more than 1000 of the most effective sales letters covering introductions, prospecting, setting up appointments, cover letters, proposal letters, the all-important follow-up letter and letters covering all aspects of sales operations to help you make the sale, generate new customers and huge profits.<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=4554262">Click here to view book</a><br/> Start Your Own Microbrewery, Distillery, or Cidery [electronic resource] : Your Step-By-Step Guide to Success ent://SD_ILS/0/SD_ILS:152694 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Media, The Staff of Entrepreneur.<br/>Call Number&#160;663.420681<br/>Publication Date&#160;2015<br/>Summary&#160;Start Your Own Microbrewery, Distillery, or Cidery and Craft Your Success StoryGrowing each year, this multi-billion dollar industry, driven by consumer preferences, shows no signs of slowing down&amp;#x97;giving you the perfect opportunity to start up.Corie Brown of Zester Daily and our experts introduce you to more than 30 craft producers, including pioneers like Ken Grossman of Sierra Nevada Brewing Co., J&ouml;rg Rupf creator of Hangar 1 Vodka, Kent Rabish owner of Grand Traverse Distillery, and Mike Beck co-owner of Uncle John's Cider Mill.You'll gain an insider's look at how to:Analyze craft products,<br/>Format:&#160;Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=2052425">Click here to view book</a><br/> What action can government take to improve food safety in a diverse and multi-cultural hospitality industry? [electronic resource]. ent://SD_ILS/0/SD_ILS:157400 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Taylor, Eunice.<br/>Call Number&#160;647.94<br/>Publication Date&#160;2015<br/>Summary&#160;The World Health Organization's website includes 'ten facts on food safety' which they say account for the main reasons why millions of people fall ill every year and many die as a result of eating unsafe food. Serious outbreaks of foodborne disease have been documented on every continent in the past decade, and in many countries rates of illnesses are increasing significantly. Given the scale of the problem, this ebook explores the ways in which government agencies and industry can work together to develop a comprehensive strategy to improve food safety management standards in the hospitality<br/>Format:&#160;Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=2030608">Click here to view book</a><br/> Donna Bell's Bake Shop : Recipes and Stories of Family, Friends, and Food. ent://SD_ILS/0/SD_ILS:293625 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Perrette, Pauley.<br/>Call Number&#160;641.815<br/>Publication Date&#160;2015<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=5678754">Click here to view book</a><br/> Providence &amp; Rhode Island Chef's Table : Extraordinary Recipes from the Ocean State. ent://SD_ILS/0/SD_ILS:287514 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Beaulieu, Linda.<br/>Call Number&#160;641.597452<br/>Publication Date&#160;2014<br/>Summary&#160;The state of Rhode Island is so small, it's more like a city-state with just about everything within easy driving distance. Rhode Island really is like one big city where you can drive thirty minutes in any direction and find a restaurant worthy of your time and money.Rue de l'Espoir and Pot au Feu were the early pioneers, serving French cuisine and bistro fare. Al Forno and New Rivers opened in 1980, both garnering national acclaim for their Modern Italian cuisine and New American cuisine, respectively. Not surprisingly, these four wonderful restaurants are still in business today. Their continued success is a testament to their culinary vision. It was those venerable restaurants and chefs that brought media attention to little Rhode Island, but so many chefs and restaurateurs deserve to be mentioned: If Rhode Island had a foodie hall of fame, these well-established culinary stars would all deserve a place there. Standing on their shoulders is a whole new generation of young chefs, members of the new progressive food movement. They are equally passionate about their food and where it comes from. They have all formed close ties to local farmers and fishermen to ensure the freshest possible ingredients are delivered regularly to their kitchens.With 100 recipes for the home cook from the state's most celebrated eateries and showcasing full-color photos featuring mouth-watering dishes, famous chefs, and lots of local flavor, Providence &amp;&amp;#xA0;Rhode Island Chef's Table is a feast for the eyes as well as the palate. The delicious dishes featured here are personal histories--stories of people, place. Each recipe, chef profile, and photo tells its part of the story of Rhode Island.<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=1789482">Click here to view book</a><br/> Knowledge Networks and Tourism [electronic resource]. ent://SD_ILS/0/SD_ILS:150190 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;McLeod, Michelle.<br/>Call Number&#160;910.684<br/>Publication Date&#160;2014<br/>Summary&#160;The receipt of knowledge is a key ingredient by which the tourism sector can adjust and adapt to its dynamic environment. However although its importance has long been recognised the fragmentation within the sector, largely as a result of it being comprised of small and medium sized businesses, makes understanding knowledge management challenging.This book applies knowledge management and social network theories to the business of tourism to shed light on successful operations of tourism knowledge networks. It contributes specifically to understanding a network perspective of the tourism sec<br/>Format:&#160;Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=1864757">Click here to view book</a><br/> Sheet Pan Suppers [electronic resource] : 120 Recipes for Simple, Surprising, Hands-Off Meals Straight from the Oven ent://SD_ILS/0/SD_ILS:156452 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Gilbert, Molly.<br/>Call Number&#160;641.5<br/>Publication Date&#160;2014<br/>Format:&#160;Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=3419461">Click here to view book</a><br/> Good Food, Great Business : How to Take Your Artisan Food Idea from Concept to Marketplace. ent://SD_ILS/0/SD_ILS:298405 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Wyshak, Susie.<br/>Call Number&#160;664.0068<br/>Publication Date&#160;2014<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=5194030">Click here to view book</a><br/> Summary : How You Can Start Building A Customer-Focused Company Today. ent://SD_ILS/0/SD_ILS:290761 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Publishing, BusinessNews.<br/>Call Number&#160;658.20398475<br/>Publication Date&#160;2013<br/>Summary&#160;Complete summary of Ken Blanchard's, Jim Ballard's and Fred Finch's book: &quot;Customer Mania : It's Never Too Late to Build a Customer-Focused Company&quot;The review of the ideas in &quot;Customer Mania&quot; shows that to succeed in business today, you have to provide consistently great customer service. In other words, unless you have a unified, people-first, customer-oriented culture, it will be difficult to build your business going forward. Fortunately, any company large or small can achieve this. Note that you can't build a customer-focused company by emphasizing the results that you want to achieve. This is the equivalent of putting the cart before the horse. When you focus on results, getting people to do the right thing will be an effort - people will have to be convinced that's the right way to go. A much more effective idea is to concentrate on building your people first, and then they will just naturally take care of the customer in the ways you prefer. Get your people acting with passion and commitment and everything else will just naturally fall into place. With astute management, you'll even be able to create a self-perpetuating cycle where the work feeds the energy of the people involved, which in turn means the work gets done better, leading to increased levels of energy in the future and so on.Added-value of this summary:&amp;#xA0; &amp;#xA0;Save time &amp;#xA0;Understand the key concepts&amp;#xA0; &amp;#xA0;Increase your business knowledge&amp;#xA0;To learn more, read the summary of &quot;Customer Mania&quot; and succeed in business!.<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=2078133">Click here to view book</a><br/> Hot Sauce! [electronic resource] : Techniques for Making Signature Hot Sauces, with 32 Recipes to Get You Started - Includes 62 Recipes for Using Hot Sauces in Everything from Breakfast to Barbecue ent://SD_ILS/0/SD_ILS:156266 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Thompson, Jennifer Trainer.<br/>Call Number&#160;641.3384<br/>Publication Date&#160;2012<br/>Format:&#160;Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=3405261">Click here to view book</a><br/> Crafting the Customer Experience For People Not Like You [electronic resource] : How to Delight and Engage the Customers Your Competitors Don't Understand ent://SD_ILS/0/SD_ILS:34346 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;McDonald, Kelly.<br/>Call Number&#160;658<br/>Publication Date&#160;2012<br/>Summary&#160;Deliver a better business experience, for every kind of customer A &quot;&quot;one-size fits all&quot;&quot; approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations. Crafting the Customer Experience to People Not Like You shows how companies, brands, and products struggling to differentiate themselves in a sea of sameness can foster long-term loyalty and brand preference with exceptional and customized cu<br/>Format:&#160;Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=947658">Click here to view book</a><br/> The Intention Economy : When Customers Take Charge. ent://SD_ILS/0/SD_ILS:290887 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Searls, Doc.<br/>Call Number&#160;658.8342<br/>Publication Date&#160;2012<br/>Summary&#160;Caveat venditor&amp;#x97;let the seller beware While marketers look for more ways to get personal with customers, including new tricks with &amp;#x93;big data,&quot; customers are about to get personal in their own ways, with their own tools. Soon consumers will be able to: &amp;#x95; Control the flow and use of personal data &amp;#x95; Build their own loyalty programs &amp;#x95; Dictate their own terms of service &amp;#x95; Tell whole markets what they want, how they want it, where and when they should be able to get it, and how much it should cost And they will do all of this outside of any one vendor's silo. This new landscape we're entering is what Doc Searls calls The Intention Economy&amp;#x97;one in which demand will drive supply far more directly, efficiently, and compellingly than ever before. In this book he describes an economy driven by consumer intent, where vendors must respond to the actual intentions of customers instead of vying for the attention of many. New customer tools will provide the engine, with VRM (Vendor Relationship Management) providing the consumer counterpart to vendors' CRM (Customer Relationship Management) systems. For example, imagine being able to change your address once for every company you deal with, or combining services from multiple companies in real time, in your own ways&amp;#x97;all while keeping an auditable accounting of every one of your interactions in the marketplace. These tantalizing possibilities and many others are introduced in this book. As customers become more independent and powerful, and the Intention Economy emerges, only vendors and organizations that are ready for the change will survive, and thrive. Where do you stand?.<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=5182135">Click here to view book</a><br/> Analyzing Organic and Fairtrade Certification Schemes. ent://SD_ILS/0/SD_ILS:280490 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Beuchelt, Tina.<br/>Call Number&#160;641.33730000000003<br/>Publication Date&#160;2012<br/>Format:&#160;Electronic Resources<br/><a href="http://ebookcentral.proquest.com/lib/angliss/detail.action?docID=5020237">Click here to view book</a><br/> Delighting your customers [electronic resource] : Delivering excellent customer service...without breaking the bank ent://SD_ILS/0/SD_ILS:151326 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Owton, Avril.<br/>Call Number&#160;658.812<br/>Publication Date&#160;2011<br/>Summary&#160;The Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with ideas that really work, real-life examples, step-by-step advice and sources of further information. Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for small companies. This revised edition offers invalua<br/>Format:&#160;Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=773609">Click here to view book</a><br/> Managing Service Quality [electronic resource] : Selected Papers from the QUIS-11 Symposium ent://SD_ILS/0/SD_ILS:155928 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Kandampully, Jay.<br/>Call Number&#160;XX(155928.1)<br/>Publication Date&#160;2010<br/>Format:&#160;Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=3009210">Click here to view book</a><br/> The Ultimate Online Customer Service Guide [electronic resource] : How to Connect with your Customers to Sell More! ent://SD_ILS/0/SD_ILS:33179 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Collier, Marsha.<br/>Call Number&#160;658.8<br/>Publication Date&#160;2010<br/>Summary&#160;Make your online customers happy-and create new ones-with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers &quot;&quot;happy birthday.&quot;&quot; They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customer<br/>Format:&#160;Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=700562">Click here to view book</a><br/> Client Service Excellence : The 10 Commandments. ent://SD_ILS/0/SD_ILS:290847 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;O'Sullivan, Larry.<br/>Call Number&#160;XX(290847.1)<br/>Publication Date&#160;2010<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=3544795">Click here to view book</a><br/> Tourism and Entrepreneurship : International Perspectives. ent://SD_ILS/0/SD_ILS:281368 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Page,Stephen.<br/>Call Number&#160;338.4791<br/>Publication Date&#160;2009<br/>Summary&#160;Tourism development provides an avenue for overall economic development and a boost for local entrepreneurship activities. As a result, the encouragement of entrepreneurship and sustainable tourism development has emerged as core areas for policy support.<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=452847">Click here to view book</a><br/> The Professional Bartender's Handbook [electronic resource] : A Recipe for Every Drink Known - Including Tricks and Games to Impress Your Guests ent://SD_ILS/0/SD_ILS:154711 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Mellema, Valerie.<br/>Call Number&#160;641.874<br/>Publication Date&#160;2007<br/>Summary&#160;The Professional Bartenders Handbook is written for the professional bartender, but anyone can learn the simple tips and tricks this book provides. A copy belongs behind every bar, big or small. Whether running a stand-alone business or one incorporated into a restaurant, hotel, or food service operation, the successful bartender needs product and equipment knowledge and a strong grasp of mixology. The Professional Bartender's Handbook is more than a recipe guide. If you have ever wondered what ingredients were in your favorite drink, this book will teach you. With nearly 1,500 different co<br/>Format:&#160;Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=2080019">Click here to view book</a><br/> How to Open &amp; Operate a Financially Successful Personal Chef Business. ent://SD_ILS/0/SD_ILS:290776 2024-05-20T07:45:18Z 2024-05-20T07:45:18Z by&#160;Rowley, Carla.<br/>Call Number&#160;647.95068<br/>Publication Date&#160;2007<br/>Summary&#160;According to the U.S. Department of Labor one of the fastest growing segments of the food service business is providing professional personal chef services. Personal chefs can expect to make between 100 and 400 a day every day. Until recently having a chef prepare food for you and your family was considered a luxury for only the wealthy. Today, many individuals and families have discovered that a personal chef service is an affordable, time saving, and healthy alternative to the stress and time constraints of working to put a wholesome, economical, and tasty meal on the table every night. A personal chef offers a professional service of meal preparation. A client's individual tastes drive the creation of their customized menu. These personalized meals are prepared either in the client s home or your catering kitchen and then packaged, labeled, possibly delivered, and stored in the refrigerator or freezer. Most services include complete grocery shopping, customized menu planning, and storage in oven/microwavable containers. Families in which both spouses work, singles and couples who work long, hard hours, seniors who would rather not or cannot cook anymore, gourmets who love to cook but who do not always have the time, and individuals that have medical conditions, such as wheat/gluten intolerance, milk or other sensitivities, diabetes, or high blood pressure, who require specialized meals will seek your services. This book will not teach you how to cook, although there are some sample menus. What you will learn is all the aspects of starting your business, pricing your products, marketing your business, and conducting your day-to-day business operations. This comprehensive new book will show you step-by-step how to set up, operate, and manage a financially successful personal chef business. The author has left no stone unturned in explaining the&#160;risky business of food service. You also will learn how to draw up a winning business plan, how to set up computer systems to save time and money, how to hire and keep a qualified staff, how to generate high profile public relations, and how to keep bringing customers back. In addition, you will become familiar with basic cost control systems, profitable menu planning, successful kitchen management, equipment layout and planning, food safety and Hazard Analysis Critical Control Point (HACCP), low cost marketing ideas, and low and no cost ways to satisfy customers and build sales. The companion CD-ROM is not available for download with this electronic version of the book but it may be obtained separately by contacting Atlantic Publishing Group at sales@atlantic-pub.com. Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company president's garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed. This Atlantic Publishing eBook was professionally written, edited, fact checked, proofed and designed. The print version of this book is 288 pages and you receive exactly the same content. Over the years our books have won dozens of book awards for content, cover design and interior design including the prestigious Benjamin Franklin award for excellence in publishing. We are proud of the high quality of our books and hope&#160;you will enjoy this eBook version.<br/>Format:&#160;Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=2080076">Click here to view book</a><br/>