Search Results for Small business - Narrowed by: Customer services.SirsiDynix Enterprisehttps://wait.sdp.sirsidynix.net.au/client/en_US/WAILRC/WAILRC/qu$003dSmall$002bbusiness$0026qf$003dSUBJECT$002509Subject$002509Customer$002bservices.$002509Customer$002bservices.$0026ps$003d300$0026st$003dPD?dt=list2024-05-20T07:59:56ZCrafting the Customer Experience For People Not Like You [electronic resource] : How to Delight and Engage the Customers Your Competitors Don't Understandent://SD_ILS/0/SD_ILS:343462024-05-20T07:59:56Z2024-05-20T07:59:56Zby McDonald, Kelly.<br/>Call Number 658<br/>Publication Date 2012<br/>Summary Deliver a better business experience, for every kind of customer A ""one-size fits all"" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations. Crafting the Customer Experience to People Not Like You shows how companies, brands, and products struggling to differentiate themselves in a sea of sameness can foster long-term loyalty and brand preference with exceptional and customized cu<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=947658">Click here to view book</a><br/>Delighting your customers [electronic resource] : Delivering excellent customer service...without breaking the bankent://SD_ILS/0/SD_ILS:1513262024-05-20T07:59:56Z2024-05-20T07:59:56Zby Owton, Avril.<br/>Call Number 658.812<br/>Publication Date 2011<br/>Summary The Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with ideas that really work, real-life examples, step-by-step advice and sources of further information. Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for small companies. This revised edition offers invalua<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=773609">Click here to view book</a><br/>The Ultimate Online Customer Service Guide [electronic resource] : How to Connect with your Customers to Sell More!ent://SD_ILS/0/SD_ILS:331792024-05-20T07:59:56Z2024-05-20T07:59:56Zby Collier, Marsha.<br/>Call Number 658.8<br/>Publication Date 2010<br/>Summary Make your online customers happy-and create new ones-with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers ""happy birthday."" They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customer<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=700562">Click here to view book</a><br/>