Search Results for Strategic planning - Narrowed by: Electronic books.

Cultural Sustainable Tourism : Strategic Planning for a Sustainable Development.

2024-05-14T05:58:46Z

by Mandić, Ante.
Call Number 910.684
Publication Date 2022
Format: Electronic Resources
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Strategic Sports Event Management.

2024-05-14T05:58:46Z

by Masterman, Guy.
Call Number 796.068 MAS
Publication Date 2021
Format: Electronic Resources
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Customer Innovation : Delivering a Customer-Led Strategy for Sustainable Growth.

2024-05-14T05:58:46Z

by Debruyne, Marion.
Call Number 658.812
Publication Date 2019
Summary Draws customer-centric marketing and innovative business strategy together into a breakthrough formula for transformative, long-term growth.
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Strategic Management in the International Hospitality and Tourism Industry [electronic resource].

2024-05-14T05:58:46Z

by Okumus, Fevzi.
Call Number 647.940684
Publication Date 2012
Summary Strategic Management for Hospitality and Tourism is a vital text for all those studying cutting edge theories and views on strategic management. Unlike others textbooks in this area, it goes further than merely contextualizing strategic management for hospitality and tourism, and avoids using a prescriptive, or descriptive approach. It looks instead, at the latest in strategic thinking and theories, and provides critical and analytical discussion as to how and if these models and theories can be applied to the industry, within specific contexts such as culture, profit and non-profi
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Strategic Career Management : Developing Your Talent.

2024-05-14T05:58:46Z

by Yarnall, Jane.
Call Number 641
Publication Date 2009
Summary Organizations need to develop and retain their talent, and managing careers in a strategic fashion is critical to achieving this. This book takes a practical approach to help you make strategic career management work both for the talent you want to retain and for the organization they work in. It will help you to: - Improve your strategic career management - Improve employee retention - Develop a business case for careers - Design and develop critical processes to support your strategy - Explore best practice examples from other organizations - Evaluate your progress Other titles in the HR Series: Organization Design (Stanford) Transforming HR (Reddington, Williamson and Withers) HR - The Business Partner (Kenton and Yarnall) The Changing World of the Trainer (Sloman) publishing March 2007 Change, Conflict and the Corporate Community (Kenton and Penn) publishing June 2007.
Format: Electronic Resources
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Summary : Co-Creating Unique Value With Customers.

2024-05-14T05:58:46Z

by Publishing, BusinessNews.
Call Number 658.4658.4012
Publication Date 2014
Summary Complete summary of C.K. Prahald and Venkat Ramaswamy's book: "The Future of Competition: Co-Creating Unique Value with Customers". This summary of the ideas from C.K. Prahald and Venkat Ramaswamy's book "The Future of Competition" shows how commercial advantage used to be created by manufacturing a better product. Nowadays, value comes from the experiences of customers. In their book, the authors explain the basic principles of co-creation and how businesses can implement them in order to increase the value of consumer products. This summary will teach you how to make co-creation your starting premise, making your business more efficient, your customers more loyal and your profits healthier. Added-value of this summary: â¢ Save time â¢ Understand key concepts â¢ Expand your business knowledge To learn more, read "The Future of Competition" and find out the key to becoming a forward-thinking company and staying on top in the future.
Format: Electronic Resources
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The Strategic CIO : Changing the Dynamics of the Business Enterprise.

2024-05-14T05:58:46Z

by Weinzimer, Philip.
Call Number 658.4038
Publication Date 2014
Summary Recognized as One of the Best Business Books for 2014 by CIO Magazine Based on interviews with more than 150 CIOs, IT/business executives, and academic thought leaders, The Strategic CIO: Changing the Dynamics of the Business Enterprise provides insight, success stories, and a step-by-step methodology to transform your IT organization into a strategic asset that drives customer value, increases revenues, and enhances shareholder wealth. The book details how strategic CIOs from FedEx, Procter & Gamble, McKesson, and other leading companies transformed their organizations. It illustrates the methods these CIOS used to become strategic partners that collaborate effectively within their organizations to leverage information and technology for a competitive advantage. The text will help you assess the key competencies and skills required by IT personnel to partner with your business teams to create new and enhanced products and services that create customer value, increase margin, and enhance shareholder wealth. The book includes powerful methodologies, time-saving templates, proven best practices, and helpful assessments. It also details a four-phase methodology, along with the associated activities and tools, to help your IT organization successfully transform into a strategic IT organization. Gain insight into the four domain competencies and twelve associated skills required to build effective strategic IT organizations. Build your roadmap to success using the transformation methodology described in the text and you will be on your way to making your organization a strategic IT organization. Read Philip Weinzimer's recent article that appeared on CIO.com.
Format: Electronic Resources
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Creative community organizing [electronic resource] : a guide for rabble-rousers, activists, and quiet lovers of justice / Si Kahn.

2024-05-14T05:58:46Z

by Kahn, Si, author.
Call Number 307.14 22
Publication Date 2010
Summary "Privatization has been on the right-wing agenda for years. Health care, schools, Social Security, public lands, the military, prisons -- all are considered fair game. Through stories, analysis, impassioned argument -- even song lyrics -- Si Kahn and Elizabeth Minnich show that corporations are, by their very nature, unable to fulfill effectively what have traditionally been the responsibilities of government. They make a powerful case that the market is not the measure of all things, and that a vital public sector is an indispensable component of a healthy democracy."--Provided by publisher.
Format: Electronic Resources
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=317099

Future-ready leadership : strategies for the fourth industrial revolution / Chris R. Groscurth.

2024-05-14T05:58:46Z

by Groscurth, Chris R., author.
Call Number 658.4092 23
Publication Date 2018
Summary This book provides a blueprint for reshaping the future of work, exploring cutting-edge research on technology's impact on the workplace. Each chapter uses data to set up a specific future of work leadership challenge, offering practical solutions and advice, actionable recommendations, and tools for reflection and action that can be put into practice right away.
Format: Electronic Resources
http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=1860888

A Higher Bid : How to Transform Special Event Fundraising with Strategic Auctions.

2024-05-14T05:58:46Z

by Kingston, Kathy.
Call Number 658.15224
Publication Date 2015
Summary Transform fundraising events into long-term revenue with expert auction advice A Higher Bid is the nonprofit school and organization guide to planning and executing more exciting, more lucrative special event fundraisers. In this book, award-winning consultant, fundraiser, speaker, and professional auctioneer Kathy Kingston shares her proprietary and proven approaches to audience development, board empowerment, leadership succession, guest cultivation and engagement, and donor development. You'll learn how live auctions, special appeals, innovative icebreakers, silent auctions, and new technologies can help increase revenue, and how to execute these events in a way that translates to a stronger donor base for long-term giving. Kingston describes how to match the guest list and catalog for better results, and reveals the strategies professional auctioneers use to curate the right auction items and discover the right people to generate optimum revenue and engage donors. This book offers a fresh approach to fundraising, showing you how charity benefit auctions can be made a centerpiece of fundraising special events to drive both short- and long-term fundraising goals while providing a fun and inspiring opportunity to generate awareness and keep supporters excited about the mission. Using Kingston's proven framework, you'll learn effective ways to: Strategically increase high-profit revenue streams Increase your organization's donor base Empower the board toward efficiency and productivity Engage supporters more deeply and keep them invested Donors are the lifeblood of any nonprofit organization, and sustainable revenue depends upon their high engagement and willingness to give. Well-executed benefit and charity auctions have proven to be effective fundraisers for nonprofits, associations, and schools of all types, and A Higher Bid is the expert guide to optimizing these special events for maximum impact.
Format: Electronic Resources
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Sectoral Plans and Pilot Projects for Sustainable Development : Sierra Calderona Strategic Plan, Spain.

2024-05-14T05:58:46Z

by Galan, Juanjo.
Call Number 338.94607
Publication Date 2019
Format: Electronic Resources
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Plunkett's Airline, Hotel & Travel Industry Almanac 2010 [electronic resource] : Airline, Hotel & Travel Industry Market Research, Statistics, Trends & Leading Companies

2024-05-14T05:58:46Z

by Plunkett, Jack W.
Call Number 387.7025
Publication Date 2009
Summary Market research guide to the travel and tourism industry, including airlines, hotels, tour operators; travel agencies; E-commerce firms, cruise lines and car rentals. A tool for competitive intelligence, strategic planning, employment searches, or financial research. Includes a travel industry glossary, industry contacts, thorough indexes and in-depth profiles of over 300 leading companies in the industry. CD-ROM included.
Format: Electronic Resources
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Sustainable Tourism :

2024-05-14T05:58:46Z

by Patterson, Carol.
Call Number 338.5
Publication Date 2015
Summary Turn your dream of launching and running a sustainable tourism business into reality. This step-by-step guide will help you prepare and implement a business plan, anticipate and solve the complex sustainability challenges ahead, and stack the odds of success in your favor.
Format: Electronic Resources
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Plunkett's Airline, Hotel & Travel Industry Almanac 2012 [electronic resource] : Airline, Hotel & Travel Industry Market Research, Statistics, Trends & Leading Companies

2024-05-14T05:58:46Z

by Plunkett, Jack W.
Call Number 387.7
Publication Date 2011
Summary A complete market research guide to the travel and tourism industry, including airlines, hotels, tour operators, travel agencies, e-commerce, cruise lines and trains. A tool for competitive intelligence, strategic planning, employment searches or financial research. Includes industry contacts and our profiles of over 330 leading companies worldwide, public and private.
Format: Electronic Resources
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Strategic Hospitality Leadership [electronic resource] : The Asian Initiative

2024-05-14T05:58:46Z

by Smith, Russell Arthur.
Call Number 338.47915
Publication Date 2011
Summary Doing business in the tourism and hospitality scene in Asia can be very interesting and rewarding but also poses many challenges. Not many books have been written on the hospitality industry in Asia. Strategic Hospitality Leadership makes a useful contribution, providing the first specialized approach to the business of hospitality in Asia. The book is an invaluable resource of reference and insightful compendium by contributors who are the Cornell School of Administration's alumni, the Cornell-Nanyang Institute of Hospitality Management faculty, and members of its Joint Advisory Bo
Format: Electronic Resources
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Leading change in your school [electronic resource] : how to conquer myths, build commitment, and get results / Douglas B. Reeves.

2024-05-14T05:58:46Z

by Reeves, Douglas B., 1953-
Call Number 371.200973 22
Publication Date 2009
Summary Guide for becoming a leader in making changes in the educational field.
Format: Electronic Resources
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=285112

Service Chain Management [electronic resource] : Technology Innovation for the Service Business

2024-05-14T05:58:46Z

by Voudouris, Christos.
Call Number 658.812
Publication Date 2007
Summary Service chain management enables service organisations to improve customer satisfaction and reduce operational costs through intelligent and optimised forecasting, planning and scheduling of the service chain, and its associated resources such as people, networks and other assets. The area is quite broad, covering field force and workforce automation, network and asset planning and also aspects of, customer relationship management, human resources systems and enterprise resource planning. Furthermore, it addresses the key challenge of how all these technologies and systems are integrated into
Format: Electronic Resources
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How Should Niagara Region Respond to the Challenges it Faces and Find Solutions to Preserve and Develop its Tourism Industry? [electronic resource] : How Should Niagara Region Respond to the Challenges it Faces and Find Solutions to Preserve and Develop its Tourism Industry

2024-05-14T05:58:46Z

by Jayawardena, Dr Chandana.
Call Number 974.798
Publication Date 2008
Summary The purpose of this e-book is to provide a backdrop to tourism challenges and solutions in the Niagara Region, and to present the key points discussed during the 2007 WHATT roundtable discussion in the Niagara Region, Canada. The rationale for the e-book is that the private sector and academia must work together in identifying the root causes for key problems and then find practical solutions. Often it is the public sector that leads this process, but it was felt that the private sector and academia should become proactive in finding practical solutions.
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Key Account Management : Tools and Techniques for Achieving Profitable Key Supplier Status.

2024-05-14T05:58:46Z

by Cheverton, Peter.
Call Number 658.804
Publication Date 2015
Summary Learn why when a unique yet simple methodology is effectively implemented, it can identify, win, retain and develop a company's key customers and accounts.
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Essential Financial Techniques for Hospitality Managers : A practical manual.

2024-05-14T05:58:46Z

by Burgess, Cathy.
Call Number 647.9442
Publication Date 2014
Summary Second edition of this a user friendly and hands-on introduction to finance and accounting in the hospitality industry. This fully revised and updated edition is a must-have text for all students and practitioners, enabling them to put their learning into practice to achieve immediate results.
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World Heritage, Place Making and Sustainable Tourism : Towards Integrative Approaches in Heritage Management.

2024-05-14T05:58:46Z

by Luger, Kurt.
Call Number XX(298977.1)
Publication Date 2020
Format: Electronic Resources
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Geoparks and Geo-Tourism in Iran.

2024-05-14T05:58:46Z

by Dittmann, Andreas.
Call Number XX(300779.1)
Publication Date 2017
Summary Geoparks as nature conservation category in Iran have a good potential of growth. Especially for the domestic tourism they are an important instrument. Landscape conservation is another overall target.
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Effective Client Management in Professional Services : How to Build Successful Client Relationships.

2024-05-14T05:58:46Z

by Berkovi, Jack.
Call Number 658.812
Publication Date 2014
Summary How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book introduces The Client Management Model to enable firms to assess their level of Client orientation and relationship development. It also features The Client Management Index which enables firms to benchmark their result against their peers. Many firms are still developing and improving their commercial structures and approaches to attract, develop and retain Clients. Characteristically, professional services firms tend to lag their consumer goods and service industry counterparts in overall commerciality. Only recently have they discovered the value of having a strong brand promise with the associated employee engagement. In many firms achievement of Client satisfaction is not a strategic objective; this may need to be reviewed. This book provides a comprehensive, pragmatic guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a Client Management Profile.
Format: Electronic Resources
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America's Service Meltdown : Restoring Service Excellence in the Age of the Customer.

2024-05-14T05:58:46Z

by Pupo, Raul.
Call Number 658.812
Publication Date 2010
Format: Electronic Resources
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Strategic Sports Event Management [electronic resource].

2024-05-14T05:58:46Z

by Masterman, Guy.
Call Number 796.069
Publication Date 2007
Summary The hosting of sports events, be they large international events or smaller niche interest events, has huge and long-lasting impacts on the local environment, economy and industry.Strategic Sports Event Management: An international approach provides students and event managers in the industry with an insight into the strategic management of sports events of all scales and nature. The framework offers a planning process that can be used to firstly understand the importance of a strategic approach, and secondly how to implement strategies that can achieve successful sports events over the short
Format: Electronic Resources
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Strategic Marketing in Hospitality and Tourism [electronic resource] : Building a 'SMART' Online Agenda

2024-05-14T05:58:46Z

by Chhabra, Deepak.
Call Number 338.4791
Publication Date 2015
Summary This book is a grand probe into the dynamic and evolving nature of strategic marketing in the hospitality and tourism industry. Strategic dimensions of marketing are presented and Internet is treated as an important part of the strategic marketing iceberg to promote a hybrid marketing stance by incorporating traditional marketing techniques. Multiple components of marketing are identified to formulate a strategic online marketing model that is resilient and holds potential to adapt as contemporary environments change. This book is unique in that it proposes a broader treatment of online market
Format: Electronic Resources
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Event Audiences and Expectations [electronic resource].

2024-05-14T05:58:46Z

by Mackellar, Jo.
Call Number 658.456 MAC
Publication Date 2013
Summary Event Audiences and Expectations for the first time examines why people participate in festivals and events, the types of events which stimulate participation, and the fanatical antics of fans who become involved in these events. By doing so the book offers significant insight into how event managers can entice and manage participant expectations as well as manage audience involvement. The book is based on primary research using participant observation, as well as in-depth interviews with event participants, event managers and government officials involved in over 50 international events to gain new perspectives into audience behaviour and participatory events. Using numerous international case studies and examples, the book offers a comprehensive outline of the reasons why people participate in festivals and events, the social world that reinforces their behaviours, and strategies that can be used to ensure future successful participatory events. This thought-provoking and original volume will be valuable reading for students, researchers, events managers and tourism and community planners at all levels of government.
Format: Electronic Resources
Click here to view book http://angliss.eblib.com.au/patron/FullRecord.aspx?p=1366585

Bhutan [electronic resource] : Poverty Reduction Strategy Paper

2024-05-14T05:58:46Z

by Fund, International Monetary.
Call Number XX(149739.1)
Publication Date 2010
Summary Bhutan has evolved from a closed economy to a trading nation that exhibits a high degree of dependence on trade. Exports have grown rapidly but overall the country's trade deficit continues to widen owing to an even faster growth in the value of imports. The manufacturing and industry sector is constrained by various factors that impede its further development. FDI and joint ventures are some of the mechanisms that must be actively promoted to help jump start the process.
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Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries.

2024-05-14T05:58:46Z

by Hinson, Robert Ebo.
Call Number 658.8120967
Publication Date 2024
Summary This book consists of seven chapters beginning with an overview detailing the importance of customer service matters to Africa's development and ending with a discussion of the future directions for enhanced customer service delivery in Africa.
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Plunkett's Airline, Hotel & Travel Industry Almanac 2011 : Airline, Hotel & Travel Industry Market Research, Statistics, Trends & Leading Companies.

2024-05-14T05:58:46Z

by Plunkett, Jack W.
Call Number 338.4791
Publication Date 2010
Summary A complete market research guide to the travel and tourism industry, including airlines, hotels, tour operators, travel agencies, e-commerce, cruise lines and trains. A tool for competitive intelligence, strategic planning, employment searches or financial research. Includes industry contacts and our profiles of over 330 leading companies worldwide, public and private.
Format: Electronic Resources
Click here to view book

The Routledge Handbook of Nature Based Tourism Development.

2024-05-14T05:58:46Z

by Mandić, Ante.
Call Number 910.684
Publication Date 2023
Format: Electronic Resources
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Strategic Winery Tourism and Management : Building Competitive Winery Tourism and Winery Management Strategy.

2024-05-14T05:58:46Z

by Lee, Kyuho.
Call Number 663.2
Publication Date 2016
Format: Electronic Resources
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Service Quality Measurement : Issues and Perspectives.

2024-05-14T05:58:46Z

by Rodrigues, Lewlyn L. R.
Call Number 658.8658.812
Publication Date 2013
Summary This book is very useful for it is not just 'descriptive' in its nature, but 'prescriptive', too. It is descriptive in the sense that it describes the process of developing or using a metric in a problem situation, and prescriptive as it clearly prescribes how a beginner can put the theory into practice. In this globalized economy, maintaining quality of products and services has been the thrust area of interest among academicians and practitioners. Today, there are quite a good number of books and research articles available. Nevertheless, service quality measurement has always posed problems, particularly in the context of service industries due to the difficulty in the measurement of the intangibles and implied needs of the customers. The research literature is filled with articles on how to quantify the services, and there are several streams of arguments on the choice of the most ideal approach. However, the research gap lies in the answer to the question: 'Do these measurement instruments concur in their measurement outcomes or do they give different results in the same situation?' This book primarily makes an attempt to answer this question through a case study approach. Even though, there are several instruments for the measurement of service quality, the two most widely used instruments are SERVQUAL and SERVPERF metrics. Comprehensively, this book explains the systematic procedure of using both, the instruments in a service sector, and further, the procedure for conducting a statistical analysis so that one will be able to apply the same in any service sector. It then takes the reader through a series of tests in order to compare the two metrics, and to prove statistically if there is the same outcome in a problem situation. The results are sure to surprise the reader, and trigger the "research bent of mind" to undertake a similar study of such metrics and gain mastery over performing an independent research with very minimal guidance from a professional guide. To conclude, this book is sure to provide adequate inputs for a service quality researcher, and answer various questions wriggling in the mind of a beginner of service quality research such as: How shall I start with service quality measurement? How to collect data? How to select a sample? How to conduct a literature review? How to analyse the data? What research methodology is applicable? How to build hypothesis on my research? How to use statistical procedures? How to present the findings? How to draw implications from the study results?   Biographische Informationen Lewlyn L.R. Rodrigues has 27 years' experience in teaching, research, and administration in several countries. He has successfully guided two students for their Ph.D., and is currently having ten Ph.D. students working under his supervision at Manipal University, India in diversified areas, such as knowledge management, innovation and technology management, manufacturing, service quality, and system dynamics. The author has published a book on system dynamics, entitled 'theory and case studies', about 120 papers in journals and conferences, and won several best paper awards. Moreover, he is a reviewer of several journals, including the 'Journal of Knowledge Management Practice', the 'South African Journal of Management Research', the 'European Modelling' and the 'Simulation Symposium'. The author holds a B.E. in mechanical engineering, an MBA in human resource and quality, an M.Tech. in production engineering, and a Ph.D. in system dynamics. Rodrigues is the professor and head of the Department of Humanities & Social Sciences at the Manipal Institute of Technology, and may be contacted at l.rodrigues@manipal.edu. Girish K Nair is a lecturer in the area of finance and economics in international hospitality and tourism and business management at the Stenden University, Qatar. He is pursuing his Ph.D. in economics, and further, he is a researcher in diversified fields, such as human resource management, international finance, economics, and marketing and strategic planning. Nair can be contacted at gknair7474@yahoo.com. Anisa Hussain has an MBA in human resource and systems, and an M.Phil. in management. She is currently pursuing her PhD in organizational citizenship behaviour, and is an assistant professor at the Jamal Institute of Management, Trichy, in India. The author has about 60 papers published in conferences, and 34 publications in journals. She is a very versatile researcher who has expertise in knowledge management, technology management, innovation management, system dynamics modelling and simulation with an in-depth knowledge in statistical analysis. Anisa may be contacted at anisa.akh@gmail.com. Dr U Syed Aktharsha holds a PhD in knowledge management, and is teaching information systems at the Jamal Institute of Management. He is an active researcher on strategic issues of information systems, and has various works published in most reputed journals in India and abroad. He is responsible for around 145 papers in conferences and journals, and is among the most sought after guide for research and invited lectures in various high profile management institutes in the country. His research interests include knowledge management, ERP implementation and firm performance, service marketing and information system strategies. He may be contacted at syedjmcjim@gmail.com.
Format: Electronic Resources
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New Frontiers in Hospitality and Tourism Management in Africa.

2024-05-14T05:58:46Z

by Ngoasong, Michael Z.
Call Number 647.94068
Publication Date 2021
Format: Electronic Resources
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Tourism, Culture and Heritage in a Smart Economy : Third International Conference IACuDiT, Athens 2016.

2024-05-14T05:58:46Z

by Katsoni, Vicky.
Call Number 650
Publication Date 2017
Format: Electronic Resources
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