Search Results for Wish - Narrowed by: Video Education Australasia.

Dealing with difficult customers [digital videorecording].

2024-05-18T12:02:07Z

by Video Education Australasia.
Call Number TR DVD 658.3145 DEA
Publication Date 2004
Summary Explains how to deal with difficult customers. Various role plays are included and interviews with professionals in the customer service industry.
Format: Other

Living with difference [digital videorecording] : exploring racism and Australian identity.

2024-05-18T12:02:07Z

by Video Education Australasia.
Call Number TR DVD 305.800994 LIV
Publication Date 1999
Summary Looks at issues of race and cultural identity in contemporary Australian society. Some of Australia's leading experts give their views on the main issues, as well as providing basic explanations of key concepts and policies.
Format: Other

Face to face with your competition [digital videorecording] : approaches to group interviews.

2024-05-18T12:02:07Z

by Video Education Australasia.
Call Number DVD 650.144 FAC
Publication Date 2007
Summary "If you're looking to enter the workforce, chances are you'll find yourselves undertaking a group interview sooner rather than later. Companies use the group interview method to assess a number of applicants at once, usually using some form of group problem solving exercise. So what are they really looking for in a group interview? How can you stand out from the crowd? In this essential and informative program, we explore a group interview scenario from both the employer's and applicant's perspective and examine how you can use this interviewing method to your advantage and truly stand up and be noticed." -- container.
Format: Other

Have a nice day [digital videorecording] : working with colleagues and customers in hospitality and tourism.

2024-05-18T12:02:07Z

by Garner, Simon.
Call Number TR DVD 338.4791 HAV
Publication Date 2002
Summary Covers the competencies in the module THHCOR01A - Working with colleagues and customers. Key areas include: communication in the workplace; providing assistance to customers; maintaining personal presentation standards and working as a team.
Format: Other

Dealing with cultural differences in tourism and hospitality [digital videorecording] / written and directed by Noel Maloney.

2024-05-18T12:02:07Z

by Maloney, Noel.
Call Number TR DVD 338.479194 DEA
Publication Date 1998
Summary This program looks at the four major tourist groups to Australia (Japanese, Germans, Chinese and Americans), and aims to improve the viewer's understanding of the differences between these cultures and Australian culture. Included are interviews with senior hotel staff, tourists and people in tour companies and restaurants.
Format: Other