Search Results for customer relations - Narrowed by: Electronic books.

Superstar Customer Service [electronic resource] : A 31-Day Plan to Improve Client Relations, Lock in New Customers, and Keep the Best Ones Coming Back for More

2024-05-18T14:21:56Z

by Conlow, Rick.
Call Number 658.812
Publication Date 2013
Format: Electronic Resources
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The Constant Customer [electronic resource] : Keep Them Coming Back Again and Again and Again?

2024-05-18T14:21:56Z

by Doane, Darryl.
Call Number 658.43
Publication Date 2008
Summary These are trying times. The economy has created an environment that forces customers to make more decisions, be more selective and cut back on items they may not have given a second thought to only a year ago. How can you ensure your company survives and thrives? The Constant Customer has the answer. It lays out the necessary guidelines to establishing the proper environment for the constant customer who comes back again and again and again. This book contains guidelines, suggestions, insights and actions to help you. It also offers actions to be taken immediately including always taking care
Format: Electronic Resources
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Customer Relationship Management [electronic resource].

2024-05-18T14:21:56Z

by Buttle, Francis.
Call Number 658.812
Publication Date 2004
Summary Customer Relationship Management: Concepts and Tools is a breakthrough book that makes transparent the complexities of customer relationship management. The book views customer relationship management as the core business strategy that integrates internal processes and functions, and external networks, to create and deliver value to targeted customers at a profit. Customer relationship management is grounded on high quality customer data and enabled by information technology. The book is a comprehensive and fully developed textbook on customer relationship management . Although, it shows the roles of customer data and information technology in enabling customer relationship management implementation, it does not accept that customer relationship management is just about IT. Rather it is about an IT- and data-enabled approach to customer acquisition, customer retention and customer development.Because customer relationship management is a core business strategy the book demonstrates how it has influence across the entire business, in areas such as strategic, marketing, operations, human resource, and IT management. Customer relationship management 's influence also extends beyond the company to touch on partner and supplier relationships. An Instructor's PowerPoint pack is available to lecturers who adopt the book. Accredited lecturers can download this by going to http://books.elsevier.com/manuals'isbn=075065502X to request access.
Format: Electronic Resources
Click here to view book http://angliss.eblib.com.au/patron/FullRecord.aspx?p=289003

Reorganize for Resilience : Putting Customers at the Center of Your Business.

2024-05-18T14:21:56Z

by Gulati, Ranjay.
Call Number 658.812
Publication Date 2010
Format: Electronic Resources
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We : The Ideal Customer Relationship.

2024-05-18T14:21:56Z

by Yastrow, Steve.
Call Number 658.812
Publication Date 2007
Format: Electronic Resources
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Uncommon Service : How to Win by Putting Customers at the Core of Your Business.

2024-05-18T14:21:56Z

by Frei, Frances.
Call Number 658.812
Publication Date 2012
Format: Electronic Resources
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Summary of Frances Frei & Anne Morriss's Uncommon Service.

2024-05-18T14:21:56Z

by Media, IRB.
Call Number 658.81200000000001
Publication Date 2022
Format: Electronic Resources
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The Intention Economy : When Customers Take Charge.

2024-05-18T14:21:56Z

by Searls, Doc.
Call Number 658.8342
Publication Date 2012
Summary Caveat venditorlet the seller beware While marketers look for more ways to get personal with customers, including new tricks with big data," customers are about to get personal in their own ways, with their own tools. Soon consumers will be able to:  Control the flow and use of personal data  Build their own loyalty programs  Dictate their own terms of service  Tell whole markets what they want, how they want it, where and when they should be able to get it, and how much it should cost And they will do all of this outside of any one vendor's silo. This new landscape we're entering is what Doc Searls calls The Intention Economyone in which demand will drive supply far more directly, efficiently, and compellingly than ever before. In this book he describes an economy driven by consumer intent, where vendors must respond to the actual intentions of customers instead of vying for the attention of many. New customer tools will provide the engine, with VRM (Vendor Relationship Management) providing the consumer counterpart to vendors' CRM (Customer Relationship Management) systems. For example, imagine being able to change your address once for every company you deal with, or combining services from multiple companies in real time, in your own waysall while keeping an auditable accounting of every one of your interactions in the marketplace. These tantalizing possibilities and many others are introduced in this book. As customers become more independent and powerful, and the Intention Economy emerges, only vendors and organizations that are ready for the change will survive, and thrive. Where do you stand?.
Format: Electronic Resources
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Designing Experiences.

2024-05-18T14:21:56Z

by Rossman, J. Robert.
Call Number 658.812
Publication Date 2019
Summary J. Robert Rossman and Mat Duerden present a comprehensive and accessible introduction to experience design. They synthesize the fundamental theories and methods from multiple disciplines and lay out a process for designing experiences from start to finish.
Format: Electronic Resources
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Lessons Unlearned [electronic resource] : 25 Years in Customer Service

2024-05-18T14:21:56Z

by Ragsdale, John.
Call Number 658.12
Publication Date 2014
Format: Electronic Resources
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101 Ways to Really Satisfy Your Customers.

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by Griffiths, Andrew.
Call Number 658.812
Publication Date 2007
Summary Lots of practical tips to help you and your staff deliver excellent customer service, ensuring your existing customers keep coming back and new customers are attracted to your business.
Format: Electronic Resources
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Summary [electronic resource] : How to Win by Putting Customers at the Core of Your Business

2024-05-18T14:21:56Z

by Publishing, BusinessNews.
Call Number 658.100298345
Publication Date 2014
Summary This work offers a summary of the book: "Uncommon Service: How to Win by Putting Customers at the Core of Your Business" by Frances Frei's and Anne Morris.Summary of the ideas in Frances Frei's and Anne Morris' book: "Uncommon Service" explains that it's not enough to demand that employees deliver a great service. In other words, it is indispensable to design a business model so that all employees deliver excellent service as an every day occurrence. This summary provides a guideline in 5 steps to establish the cornerstones for delivering uncommon service on an ongoing basis.1. Service offeri
Format: Electronic Resources
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The Power of Customer Experience : How to Use Customer-Centricity to Drive Sales and Profitability.

2024-05-18T14:21:56Z

by Newman, Martin.
Call Number 658.812
Publication Date 2021
Summary Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between customer-centricity and shareholder value, proven by today's most successful companies.
Format: Electronic Resources
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CIM Revision Cards [electronic resource].

2024-05-18T14:21:56Z

by Donnelly, Ray.
Call Number 658.812
Publication Date 2012
Summary Designed specifically with revision in mind, the CIM Revision Cards provide concise, yet fundamental information to assist students in passing the CIM exams as easily as possible. A clear, carefully structured layout aids the learning process and ensures the key points are covered in a succinct and accessible manner. The compact, spiral bound format enables the cards to be carried around easily, the content therefore always being on hand, making them invaluable resources no matter where you are. Features such as diagrams and bulleted lists are used throughout to ensure the key points a
Format: Electronic Resources
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Focusing on Your Customer.

2024-05-18T14:21:56Z

by Review, Harvard Business.
Call Number 658.812
Publication Date 2010
Summary Closing individual sales, in most businesses, is not enough for success. Success depends on developing profitable lifetime relationships with customers. But gaining customer loyalty requires hard work, care, and attentiveness. In this book, you'll learn to assess the lifetime value of a customer, and why it makes sense to build loyalty among your target customers. You'll also learn to: - Understand the service-profit chain - Leverage the interrelationships among customer satisfaction, customer loyalty, employee capability, and company profitability - Build and refine a process for delivering extraordinary value to your customers.
Format: Electronic Resources
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Leading the Customer Experience [electronic resource] : Inspirational Service Leadership

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by Cook, Sarah, Ms.
Call Number 658.812
Publication Date 2015
Summary Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation's strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others. It is clear that managers and leaders throughout an organisation have a key influence on the experience that customers receive. How leaders behave has a direct impact on their team member's motivation to go the extra mile to deliver excellent service for the customer. Sarah Cook's vision for Leading
Format: Electronic Resources
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Managing Customer Service Super Series [electronic resource].

2024-05-18T14:21:56Z

by Institute of Leadership & Mana, Institute of Leadership &.
Call Number 658.812
Publication Date 2012
Summary Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
Format: Electronic Resources
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Think Human : The Customer Experience Revolution in the Digital Age.

2024-05-18T14:21:56Z

by Duha, Olivier.
Call Number 658.812
Publication Date 2024
Summary Maximize customer satisfaction by transforming your customer relations into a key strategic resource, learning how to effectively utilize technology as well as the human touch to create a winning customer experience.
Format: Electronic Resources
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Customer Innovation : Delivering a Customer-Led Strategy for Sustainable Growth.

2024-05-18T14:21:56Z

by Debruyne, Marion.
Call Number 658.812
Publication Date 2019
Summary Draws customer-centric marketing and innovative business strategy together into a breakthrough formula for transformative, long-term growth.
Format: Electronic Resources
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success.

2024-05-18T14:21:56Z

by Adams, Rick.
Call Number 658.812
Publication Date 2019
Format: Electronic Resources
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100 Practical Ways to Improve Customer Experience : Achieve End-To-End Customer Engagement in a Multichannel World.

2024-05-18T14:21:56Z

by Newman, Martin.
Call Number 658.812
Publication Date 2018
Summary Transform your business by improving customer experience across the entire end-to-end value chain with this practical guide, including 100 tips and case studies from brands like Amazon, AirBnB and Uber.
Format: Electronic Resources
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Hyperscale and Microcare : The Digital Business Cookbook.

2024-05-18T14:21:56Z

by Verhasselt, Peter.
Call Number 658.812
Publication Date 2018
Format: Electronic Resources
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The CX Trinity : Customers, Content, and Context: Musings and Observations on the Evolving Customer Experience.

2024-05-18T14:21:56Z

by Porter, Alan J.
Call Number 658.812
Publication Date 2021
Summary A compilation of 52 essays about customer experience, written by industry expert Alan J. Porter. These essays address Alan's insights on creating a customer experience that gives customers the content they need within the right context.
Format: Electronic Resources
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The SAGE Handbook of Service-Dominant Logic.

2024-05-18T14:21:56Z

by Vargo, Stephen L.
Call Number 658.812
Publication Date 2018
Summary The SAGE Handbook of Service-Dominant Logic, edited by Robert Lusch and Stephen Vargo, is an authoritative guide to scholars across disciplines who are conducting or wish to conduct research on S-D logic.
Format: Electronic Resources
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Summary : Moving From Talk To Action.

2024-05-18T14:21:56Z

by Publishing, BusinessNews.
Call Number 658.812
Publication Date 2014
Summary Complete summary of Richard C. Whiteley's book: "The Customer Driven Company: Moving from Talk to Action". This summary of the ideas from Richard C. Whiteley's book "The Customer Driven Company" shows that customer satisfaction is the key to a long-term, successful business. In his book, the author explains the seven fundamentals of a customer driven business. Successful companies will create a consumer vision, treat their feedback seriously and learn from others who deal with customers well. They will create a culture where every employee is interested in customer satisfaction and eliminate any procedure that hampers consumerâs gratification. Good businesses will not only say they care about their customers, they will show it. This summary is a must-read for any leader who wants to start focusing on customers and reaping the rewards. Added-value of this summary: â¢ Save time â¢ Understand key concepts â¢ Expand your knowledge To learn more, read "The Customer Driven Company" and discover the key to success in today's competitive economy.
Format: Electronic Resources
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Summary : 10 Driving Forces of Change for the '90s.

2024-05-18T14:21:56Z

by Publishing, BusinessNews.
Call Number 658.102093774
Publication Date 2014
Summary Complete summary of Robert B. Tucker's book: "Managing the Future". This summary of the ideas from Robert B. Tucker's book "Managing the Future" shows how no business can afford to rest on its laurels and successes of the past. If thereâs one hallmark of long-term companies, itâs the ability to manage the future as well as the present. In his book, the author demonstrates how great companies do this and presents three strategies used by them which you can adapt and implement. This summary provides the key to constantly re-assessing your business in order to ensure future success. Added-value of this summary: â¢ Save time â¢ Understand key concepts â¢ Expand your business knowledge To learn more, read "Managing the Future" and discover how you can manage the unpredictability of the future through systematic awareness and customer focus.
Format: Electronic Resources
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Unleashing Excellence : The Complete Guide to Ultimate Customer Service.

2024-05-18T14:21:56Z

by Snow, Dennis.
Call Number 658.812
Publication Date 2009
Summary A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Format: Electronic Resources
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Rockstar Service, Rockstar Profits : Increase Your Revenues, Grow Your Business and Create Raving Fan Customers for Life.

2024-05-18T14:21:56Z

by Brownlee, David.
Call Number 658.812
Publication Date 2019
Format: Electronic Resources
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Summary of Horst Schulze's Excellence Wins.

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by Media, IRB.
Call Number 658.3
Publication Date 2022
Format: Electronic Resources
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Excellence Wins : A No-Nonsense Guide to Becoming the Best in a World of Compromise.

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by Schulze, Horst.
Call Number 658.3
Publication Date 2019
Summary In Excellence Wins, cofounder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary and disruptive principles that have produced immense global successes over the course of his still prolific fifty-year career.
Format: Electronic Resources
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The New Customer Experience Management : Why and How the Companies of the Future Address Their Customers' Needs Proactively.

2024-05-18T14:21:56Z

by Yorgov, Ivaylo.
Call Number 658.812
Publication Date 2022
Format: Electronic Resources
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Client Service Excellence : The 10 Commandments.

2024-05-18T14:21:56Z

by O'Sullivan, Larry.
Call Number XX(290847.1)
Publication Date 2010
Format: Electronic Resources
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Summary : The Five Disciplines for Creating What Customers Want.

2024-05-18T14:21:56Z

by Publishing, BusinessNews.
Call Number 658.120934589
Publication Date 2013
Summary Complete summary of Curtis Carlson and William Wilmot's book: "Innovation: The Five Disciplines for Creating What Customers Want". This summary of the ideas from Curtis Carlson and William Wilmot's book "Innovation" shows that the starting point for innovation is not a new idea, but the answer to three fundamental questions on your customer and what you are offering. In their book, the authors explain these questions and the five principles that you can use to answer them in the best way possible. This summary also explores the best way to implement innovation and how to form the innovation team. Added-value of this summary: â¢ Save time â¢ Understand key concepts â¢ Expand your knowledge To learn more, read "Innovation" and discover the key to implementing innovation and making it work to your company's advantage.
Format: Electronic Resources
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Summary : From Products to Customers to the Human Spirit.

2024-05-18T14:21:56Z

by Publishing, BusinessNews.
Call Number 658.100298345
Publication Date 2014
Summary Complete summary of Philip Kotler, Hermawan Kartajaya and Iwan Setiawan's book: "Marketing 3.0: From Products to Customers to the Human Spirit". This summary of the ideas from Philip Kotler, Hermawan Kartajaya and Iwan Setiawan's book "Marketing 3.0" charts the movements of marketing strategies and suggests how businesses should market today. In their book, the authors explain the evolution of marketing approaches in detail and the benefits that each of them brought. This summary also shows how we are currently moving from marketing 2.0 to 3.0: every company who wants to market effectively needs to understand that customers want to buy from companies who deal with issues which impact on all humans, such as sustainability and global warming. Added-value of this summary: â¢ Save time â¢ Understand key concepts â¢ Expand your marketing knowledge To learn more, read "Marketing 3.0" and discover the key to choosing your marketing approach and communicating with your customers.
Format: Electronic Resources
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World Exploration From Ancient Times.

2024-05-18T14:21:56Z

by Green, Anthony.
Call Number 910.901
Publication Date 2011
Summary World Exploration from Ancient Times cover the challenges and excitement of expeditions and settlements as explorers raced to discover the world. Meet the brave people who set out to find new places and read about their experiences in their own words.
Format: Electronic Resources
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Summary : Shaping Markets When Customers Make the Rules.

2024-05-18T14:21:56Z

by Publishing, BusinessNews.
Call Number 658.10209345
Publication Date 2014
Summary Complete summary of John Hagel III and Marc Singer's book: "Net Worth: Shaping Markets When Customers Make the Rules". This summary of the ideas from John Hagel III and Marc Singer's book "Net Worth" shows that, until now, big businesses have held the upper hand in the gathering of information about consumers. These companies have, in turn, generated sizable revenues through selling this information on to other third parties â telemarketers, database marketers and direct marketing companies. In their book, the authors explain how the advent of a digital network in the form of the Internet shifts the balance of power back to the consumer. For the first time in history, the consumer will be able to hire an agent â in the form of an ââinformation intermediaryââ or an ââinfomediaryââ â to manage the collection and sale of personal information. This summary demonstrates the future consequences of this change and the key advantages it presents for customers. Added-value of this summary: â¢ Save time â¢ Understand key concepts â¢ Expand your knowledge To learn more, read "Net Worth" and gain a valuable insight into the development of e-commerce.
Format: Electronic Resources
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Summary : How to Use Existing Customers to Gain New Ones.

2024-05-18T14:21:56Z

by Publishing, BusinessNews.
Call Number 658.8658.872
Publication Date 2013
Summary This work offers a summary of the book "FLIP THE FUNNEL: How to Use Existing Customers to Gain New Ones" by Joseph Jaffe. Using the traditional sales funnel, businesses worldwide spend billions on acquiring new customers - advertise widely to create awareness and then follow up with those that show interest to hopefully stoke their desire for what's on offer. Then, when the time is right, you make them an irresistible offer to get them to take action and buy. Money goes in one end of the funnel and satisfied customers hopefully come out the other end. What if you were to flip that funnel over? What would be the result if instead of spending all that money trying to acquire new customers, you instead spent that same money on making the customers you already have happier by providing them with a superior customer experience? In this wellwritten book, Joseph Jaffe learns how to grow the customer base from the inside out. An eyeopening book about customer loyalty and retention.
Format: Electronic Resources
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Managing the Customer Experience [electronic resource].

2024-05-18T14:21:56Z

by Palmer, Adrian.
Call Number 658.12
Publication Date 2009
Summary This e-book aims to raise debate about the theory and application of customer experience within the context of direct marketing. Despite the apparent appeal of the concept, the unique nature of a customer experience, which is specific to a customer, at a specific time and location, in the context of a specific event, provides challenges for managers to implement the concept for planning and control purposes.
Format: Electronic Resources
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Paediatric Hypertension : (Includes downloadable software).

2024-05-18T14:21:56Z

by Giovannozzi, Chiara.
Call Number 617
Publication Date 2010
Summary The covered topics range from the regulation of blood pressure and its assessment in children to day-to-day management. The attached calculator provides a hypertension assessment software: entering data about sex, height, systolic and diastolic pressure, the program indicates the presence and severity of hypertension.
Format: Electronic Resources
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Gemba Walks for Service Excellence : The Step-By-Step Guide for Identifying Service Delighters.

2024-05-18T14:21:56Z

by Petruska, Robert.
Call Number 658.812658.812
Publication Date 2012
Summary Lean LeadershipFormal LeaderGetting StartedTo Find Out Where You StandGemba WalksStanding in the Circle: A Fundamental Lean PrincipleGemba Walk: Design for the CustomerValue PropositionsEssentials for Service ExcellenceService Innovation MindsetsExample 1: Valuing CustomersExample 2: Acting on Customer Surveys (as in Right Now)Example 3: Practicing Positivity at WorkExample 4: Valuing TimeExample 5: Enabling Changes That Tie into the Human Performance SystemInnovation PlansLeading and Lagging IndicatorsGoing ForwardIndex.
Format: Electronic Resources
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Critical Companion to Tim O'Brien.

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by Farrell, Susan Elizabeth.
Call Number 813.54
Publication Date 2011
Summary Tim O'Brien is the one of the greatest living American authors. He was drafted for service in Vietnam as soon as he graduated from Macalester College in 1968. His Vietnam War novels The Things They Carried and Going After Cacciato are widely acknowledged as some of the best American war novels ever written. Critical Companion to Tim O'Brien is a comprehensive new resource for anyone interested in this author's life, works, and achievements. Coverage includes:. A concise but thorough biography of O'Brien. Entries on all O'Brien's works, including his war novels, Going After Cacciato, The Things They Carried, and In the Lake of the Woods; his memoir, If I Die in a Combat Zone, Box Me Up and Ship Me Home; and all his other published novels and short stories, including The Nuclear Age, July, July, and more. Entries on related people, places, and topics, such as Green Berets, Ernest Hemingway, metafiction, and Viet Cong. Appendixes, including a chronology, a bibliography of O'Brien's works, and a secondary source bibliography.
Format: Electronic Resources
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Summary : How Intangibles Are Driving Business Performance.

2024-05-18T14:21:56Z

by Publishing, BusinessNews.
Call Number 658.200398475
Publication Date 2013
Summary Complete summary of Jonathan Low and Pam Kalafut's book: "Invisible Advantage: How Intangibles Are Driving Business Performance". This summary of the ideas from Jonathan Low and Pam Kalafut's book "Invisible Advantage" explains how every business has intangible assets, such as customer loyalty or brand equity, which do not appear on financial statements but add significant value to your company. In their book, the authors demonstrate how these intangibles are the hardest aspects of your business for competitors to emulate, therefore making them all-important in the creation and maintenance of competitive edge. This summary shows the 12 drivers of the intangible economy and how you can measure and implement them in your business. Added-value of this summary: â¢ Save time â¢ Understand key concepts â¢ Expand your knowledge To learn more, read "Invisible Advantage" and discover the key to using your intangible assets to boost your competitive advantage.
Format: Electronic Resources
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Summary : How Ideals Power Growth at the World's Greatest Companies.

2024-05-18T14:21:56Z

by Publishing, BusinessNews.
Call Number 658.20038745
Publication Date 2014
Summary Complete summary of Jim Stengel's book: "Grow: How Ideals Power Growth at the World's Greatest Companies". This summary of the ideas from Jim Stengel's book "Grow" shows how high growth companies aren't just interested in money - they're trying to change the world. In his book, the author explains that the best way to grow is not to pursue growth directly, but to make improving your customers' lives your primary aim. This summary highlights five things that your company must do in order to satisfy this aim and drive growth. Added-value of this summary: â¢ Save time â¢ Understand key concepts â¢ Expand your business knowledge To learn more, read "Grow" and follow the best practices of the world's high growth companies and focus on your customers.
Format: Electronic Resources
Click here to view book

Flip the Funnel : How to Use Existing Customers to Gain New Ones.

2024-05-18T14:21:56Z

by Jaffe, Joseph.
Call Number 658.872
Publication Date 2010
Summary Why customer retention is the new acquisition If there's anything the recession of 2009 taught us, it was theimportance of investing in our customers, but when was this anydifferent? So says Joseph Jaffe, bestselling author of LifeAfter the 30-Second Spot and Join the Conversation, anda leading expert and thought leader on new media and social media.In most businesses, it costs roughly five-to-ten times more toacquire a new customer than it does to retain an existing one, andyet companies continue to disproportionately spend their budgetsinto the "wrong" end of the funnel - the mass media orawareness side. What we haven't paid enough attention to is the "right" end ofthe funnel-the word-of-mouth component that essentially acts as amultiplier for future business. The economic impact of an active,engaged and loyal customer is tremendous. And the same is true of the opposite scenario, namely the impactof angry customers and negative word-of-mouth or referrals. It isthis thinking that Jaffe has channeled to challenge marketers to"flip the funnel" once and for all. With a renewed focus and energyon customer experience, it is possible to grow your sales, whiledecreasing your budget - in other words, getting more fromless. Engaging a few customers to spread the word to many. Using this new "flipped funnel" model, together with a set ofnew rules of customer service and a revolutionary customer referraland activation process, you'll learn how to transform your existingcustomers into your best salespeople. In addition, Jaffe willexplain how to best introduce and combine both digital and socialmedia tools to boost your loyalty arsenal, deploy "influencermarketing" and implement word-of-mouth strategies that inspire yourloyal, opinionated, and most vocal customers to become credible,persuasive, and influential endorsers of your products andservices. Explains how to cut your marketing budget AND grow sales!Illustrates practical ways to use existing customers to reachout to new prospectsOutlines the authentic role of social mediaDemonstrates key ideas with rich, real life examples includingComcast, Apple, The Obama Campaign, Dell, Panasonic, AmericanAirlines, Delta Airlines, Johnson & Johnson, Coca-Cola andmany, many moreWritten by one of the most sought-after consultants, keynotespeakers, and thought-leaders on new marketing change andinnovation; renowned blogger and podcaster at Jaffe Juice(www.jaffejuice.com) and host/presenter of web video show,JaffeJuiceTV (www.jaffejuice.tv) Visit www.flipthefunnelnow.com to join the conversation.
Format: Electronic Resources
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Summary : A Blueprint for Profit in the Era of Customer Power.

2024-05-18T14:21:56Z

by Publishing, BusinessNews.
Call Number 658.100298374
Publication Date 2013
Summary Complete summary of Glen Urban's book: "Don't Just Relate - Advocate: A Blueprint for Profit in the Era of Customer Power". This summary of the ideas from Glen Urban's book "Don't Just Relate - Advocate" shows how the best way to grow your business today is not by improving your marketing, but by advocating for your customers. In his book, the author explains how earning and retaining your customers' trust means they will remain loyal customers in the future and will recommend you to their friends and family. This summary details exactly how you can act as an advocate by finding out your customers' needs and selling them solutions. By reading Glen Urban's advice, you will hold the key to finding customers that will stay loyal forever. Added-value of this summary: â¢ Save time â¢ Understand key concepts â¢ Expand your knowledge To learn more, read "Don't Just Relate - Advocate" and find out why advocating for your customers will put you on the path to success.
Format: Electronic Resources
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Your Customer Rules! : Delivering the Me2B Experiences That Today's Customers Demand.

2024-05-18T14:21:56Z

by Price, Bill.
Call Number 658.812
Publication Date 2014
Summary What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips-and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the way they want is an essential business strategy and in many industries, the key to business success. Executives still refer to B2B and B2C business models, as though companies control demand by going to customers with products and services. But as Bill Price and David Jaffe (authors of The Best Service is No Service) show, a new business model is emerging in which the customer directs the relationship. It is becoming a world of "Me2B"-one in which the customer, not the business, dictates the terms of engagement. In order for your business to thrive, you must create positive experiences to fulfill a range of customer needs. Though the mediums for customer engagement continuously evolve, Price and Jaffe show that customer needs remain unchanging. In Your Customer Rules!, they define a critical hierarchy of seven needs that your company can meet and apply as a methodology. Throughout this practical guidebook, Price and Jaffe share examples of companies who succeed by meeting these seven needs, including Amazon, Apple, IKEA, Nordstrom, USAA, Shoes of Prey, Vente-Privee, and Yamato Transport, as well as those that didn't. Your Customer Rules! offers tailored advice for companies at every stage, from nimble startups to legacy firms with established customer service practices-and everyone in between. With a simple, elegant solution for driving lasting value for customers, Your Customer Rules! is a clear guide for strengthening customer relationships and competing on more than price. It is essential reading for executives at all levels-business owners, marketing managers, and anyone who works directly with customers.
Format: Electronic Resources
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Surprise! [electronic resource] : The Secret to Customer Loyalty in the Service Sector

2024-05-18T14:21:56Z

by Magnini, Vincent P.
Call Number 658.812
Publication Date 2014
Summary Modern consumers are being bombarded with in-formation from every angle. They can't handle it and, consequently, tune out large portions of the information. Consumers, therefore, often enter service transactions with predetermined men-tal scripts regarding how they predict the trans-actions will transpire and are not paying close attention. In order to gain their full attention, firms must find ways to surprise consumers dur-ing transactions; that is, firms must spawn mental script deviations for them. Research indicates that these script deviations can cement consumer loyalty. This boo
Format: Electronic Resources
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Summary : How Companies Must Change Today To Win The Battle For Internet Consumers.

2024-05-18T14:21:56Z

by Publishing, BusinessNews.
Call Number 658.100292773
Publication Date 2014
Summary Complete summary of Mary Modahl's book: "Now or Never: How Companies Must Change Today to Win the Battle for Internet Consumers". This summary of the ideas from Mary Modahl's book "Now or Never" shows that the battle for internet consumers is still underway. It can still be won by either traditional companies or internet start-ups. However, in her book the author states that time is running out: traditional companies cannot ignore the internet for much longer and internet start-ups need to start generating profit soon. This summary presents three key objectives that companies should aim to achieve over the next five years if they want to win the battle and prosper. Added-value of this summary: â¢ Save time â¢ Understand key concepts â¢ Expand your business knowledge To learn more, read "Now or Never" and find out why it is so important for companies to gain prominence on the internet in order to survive in the future.
Format: Electronic Resources
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Customer Advocate and the Customer Saboteur Linking Social Word-Of-Mouth, Brand Impression, and Stakeholder Behavior.

2024-05-18T14:21:56Z

by Lowenstein, Michael W.
Call Number 658.812
Publication Date 2011
Format: Electronic Resources
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Summary : How You Can Start Building A Customer-Focused Company Today.

2024-05-18T14:21:56Z

by Publishing, BusinessNews.
Call Number 658.20398475
Publication Date 2013
Summary Complete summary of Ken Blanchard's, Jim Ballard's and Fred Finch's book: "Customer Mania : It's Never Too Late to Build a Customer-Focused Company"The review of the ideas in "Customer Mania" shows that to succeed in business today, you have to provide consistently great customer service. In other words, unless you have a unified, people-first, customer-oriented culture, it will be difficult to build your business going forward. Fortunately, any company large or small can achieve this. Note that you can't build a customer-focused company by emphasizing the results that you want to achieve. This is the equivalent of putting the cart before the horse. When you focus on results, getting people to do the right thing will be an effort - people will have to be convinced that's the right way to go. A much more effective idea is to concentrate on building your people first, and then they will just naturally take care of the customer in the ways you prefer. Get your people acting with passion and commitment and everything else will just naturally fall into place. With astute management, you'll even be able to create a self-perpetuating cycle where the work feeds the energy of the people involved, which in turn means the work gets done better, leading to increased levels of energy in the future and so on.Added-value of this summary:   Save time  Understand the key concepts   Increase your business knowledge To learn more, read the summary of "Customer Mania" and succeed in business!.
Format: Electronic Resources
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Value Creation, Value Assessment and Value Capture from a Managerial Perspective.

2024-05-18T14:21:56Z

by Zahay, Debra.
Call Number 658.812
Publication Date 2014
Summary Faced with increased complexity and competitive intensity, firms have had to revisit their business positioning and adopt more impactful and differentiated business strategies. This constant demand for innovation, business model redesign and compelling marketing strategies have forced managers to pay closer attention to customer value and how they can create it, measure it and capture it. For the past few years, marketing and management scholars have placed customer value as one of their top research priorities. Given that most managers in firms create their own social construction of value and that the subject remains largely unexplored, we proposed a special call for paper to further explore this concept from an organizational and managerial perspective. This project aimed at developing knowledge for inquiry in three domains of customer value research: value creation, value assessment, and value capture. This E-book presents nine academic papers reviewing and discussing the three domains of value management. We hope to bring additional knowledge and to trigger additional research interests in this emerging field.
Format: Electronic Resources
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Summary : Lessons From the Front Lines of Doing Business in China.

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by Publishing, BusinessNews.
Call Number 658.100298774
Publication Date 2014
Summary Complete summary of James McGregor's book: "One Billion Customers: Lessons from the Front Lines of Doing Business in China". This summary of the ideas from James McGregor's book "One Billion Customers" shows that it is difficult to emphasize just how important the Chinese economy will end up becoming to the global economy in the future. China has already surpassed Britain as the worldâs fourth-largest economy and is now well on its way to becoming the worldâs largest market. In his book, the author explains that foreign companies are therefore flocking to get a foothold in China before the market really becomes well established. This summary offers an insight into how the Chinese do business and how to understand and work with them in order to succeed in business in the future. Added-value of this summary: â¢ Save time â¢ Understand key concepts â¢ Expand your knowledge To learn more, read "One Billion Customers" and find out what you need to do in order to access the market in China and sell over a billion products.
Format: Electronic Resources
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Win the Customer : 70 Simple Rules for Sensational Service.

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by Martins, Flavio.
Call Number 658.812
Publication Date 2015
Summary Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can't be duplicated: unique, outstanding customer service experiences. Win the Customer cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with the people who drive their business.
Format: Electronic Resources
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America's Service Meltdown : Restoring Service Excellence in the Age of the Customer.

2024-05-18T14:21:56Z

by Pupo, Raul.
Call Number 658.812
Publication Date 2010
Format: Electronic Resources
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No Thanks, I'm Just Looking : Sales Techniques for Turning Shoppers into Buyers.

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by Friedman, Harry J.
Call Number 658.85
Publication Date 2012
Summary Secrets of the trade from the master of retail selling and sales training No Thanks, I'm Just Looking gives anyone the inside scoop on how to skyrocket their selling career with a system of easy-to-learn practical money-making steps. By saving countless hours of trial-and-error experience, readers will be able to focus on the things that really work. Considered to be retail guru Harry J. Friedman's personal collection of proven selling techniques, No Thanks, I'm Just Looking includes all the tips and humorous anecdotes that have made him retail's most sought-after consultant. No Thanks, I'm Just Looking delivers the tricks of the trade from an international retail authority. Author is the most heavily attended speaker on retail selling and operational management in the world These groundbreaking high-performance training systems have been used by more than 500,000 retailers, from small independents to the likes of Neiman Marcus, Cartier, Billabong, La-Z-Boy and Godiva, to routinely deliver more sales Friedman created the number one retail sales and management system used by more retailers than any other system of its kind in the world Get proven techniques that will increase sales and elevate your staff to a high-performance sales team.
Format: Electronic Resources
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Quality Experience Telemetry : How to Effectively Use Telemetry for Improved Customer Success.

2024-05-18T14:21:56Z

by Jarvis, Alka.
Call Number 658.812
Publication Date 2018
Format: Electronic Resources
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Food and Experiential Marketing : Pleasure, Wellbeing and Consumption.

2024-05-18T14:21:56Z

by Batat, Wided.
Call Number 664.00688
Publication Date 2019
Format: Electronic Resources
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Wired and Dangerous : How Your Customers Have Changed and What to Do about It.

2024-05-18T14:21:56Z

by Bell, Chip R.
Call Number 658.812
Publication Date 2011
Summary Bestselling authors Chip Bell and John Patterson (more than 500,000 book copies sold collectively) describe the new rules for coping with demanding customers in a wired, want-it-now world.
Format: Electronic Resources
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How to Get Your Customers Swearing By You Not at You : A Practical Methodology and Toolkit.

2024-05-18T14:21:56Z

by Friedman, Nancy.
Call Number 658.812
Publication Date 2008
Summary Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the customer service game or an experienced facilitator, this book will make the development process fun and a whole lot easier. How to Get Customers Swearing by You, Not at You is an invaluable source of customer service material, tips and ideas all geared toward keeping the customers you worked so hard to get. The book is highly readable, the suggestions are easily adapted and the information is serious, yet presented in a lighthearted manner. Step by step, the "Telephone Doctor" walks you through the process of creating a formal customer service training program. Topics include barriers to training, management involvement, content, budgets and costs, icebreakers, workbooks, role playing, lecturing, questions, problem attendees, classroom evaluations, testing and more. Throughout the book, the author offers short commentaries on aspects of training and customer service that will help you look at the subject in a fresh, new light. How to Get Customers Swearing by You, Not at You covers a lot of ground. But it is all common sense and will empower you to create your own customer service training program and make it as basic or elaborate as you wish.
Format: Electronic Resources
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Customer Care Excellence : How to Create an Effective Customer Focus.

2024-05-18T14:21:56Z

by Cook, Sarah.
Call Number 658.812
Publication Date 2010
Summary Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.
Format: Electronic Resources
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Chocolates on the Pillow Aren't Enough : Reinventing The Customer Experience.

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by Tisch, Jonathan.
Call Number 647.94068
Publication Date 2007
Summary Praise for Chocolates on the Pillow Aren't Enough "Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, it's true--chocolates on the pillow are not enough. A great read!" -David Neeleman, founder and CEO, JetBlue Airways Corporation "If you don't work for your customer, you're not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some." -Millard S. Drexler, Chairman and CEO, J. Crew Group "What brings customers back to my restaurants? Why do viewers watch my TV show? It's more than Bam! It's delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring 'em back for more." -Emeril Lagasse "Attention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customer's experience and outscore the competition." -Tiki Barber.
Format: Electronic Resources
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Summary : 24 Ways to Keep Your Customers - When the Competition Is Just a Click Away.

2024-05-18T14:21:56Z

by Publishing, BusinessNews.
Call Number 658.8658.812
Publication Date 2013
Summary Complete summary of Ron Zemke and Tom Connellan's book: "E-Service: 24 Ways to Keep Your Customers - When the Competition Is Just a Click Away". This summary of the ideas from Ron Zemke and Tom Connellan's book "E-Service" shows how the key to success doesn't lie in attracting visitors, but in creating highly satisfied customers who will do business with you again and again. According to Ron Zemke and Tom Connellan, the only thing you need to do to achieve this is apply the correct principles and customer service concepts. In their book, the authors offer easy-to-follow guidance on how to keep your business thriving online and stop customers from clicking over to competitors. Added-value of this summary: â¢ Save time â¢ Understand key concepts â¢ Expand your business knowledge To learn more, read "E-Service" and discover the key to standing out from the internet crowd.
Format: Electronic Resources
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The Experience : The 5 Principles of Disney Service and Relationship Excellence.

2024-05-18T14:21:56Z

by Loeffler, Bruce.
Call Number 658.812
Publication Date 2015
Summary Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with Brian T. Church in this book, to show you how to bring that same level of care and value to your own organization. Based on the I. C.A.R.E. model, the five principles - Impression, Connection, Attitude, Response, and Exceptionals - give you a solid framework upon which to raise the level of your customer experience. You will learn how to identify your customer service issues and what level of Experience you are currently offering. You can then determine exactly what the "customer experience" should be for your company, and the changes required to make it happen. The Walt Disney Company is the most recognized name in the world for customer service. The "Disney Experience" draws customers from all around the world,. This book describes what it takes to achieve that level of Experience, and how any organization can do it with the right strategy and attention to detail. When the Experience is enhanced, the opportunity arises to convert customers to ambassadors who will share their Experience with others. Find "the experience" and what it means to the Organization Learn the five levels of experience, and why most companies fail at it Identify service problems that face every company in the marketplace Utilize the Experience Quotient and apply the I. C.A.R.E. principles Learn how to convert customers to ambassadors who share their story with others Customers are the lifeblood of business. A great product offering isn't enough in today's marketplace, where everyone's looking for an "experience." Imagine the kind of value a Disney-level customer experience could bring to your organization. The Experience is a guide to getting there, from an insider's perspective.
Format: Electronic Resources
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What's the Future of Business? : Changing the Way Businesses Create Experiences.

2024-05-18T14:21:56Z

by Solis, Brian.
Call Number 658.406
Publication Date 2013
Summary "In today's rapidly changing digital environment, Darwinism is alive and well. What's the Future of Business doesn't just explore trends and theories; it introduces a dynamic, actionable path to transformation." -Evan Greene, CMO, The Recording Academy, Producers of the GRAMMY Awards Rethink your business model to incorporate the power of "user" experiences   What's the Future of Business? will galvanize a new movement that aligns the tenets of user experience with the vision of innovative leadership to improve business performance, engagement, and relationships for a new generation of consumerism. It provides an overview of real-world experiences versus "user" experiences in relation to products, services, mobile, social media, and commerce, among others. This book explains why experience is everything and how the future of business will come down to shared experiences.  Aligns the tenets of user experience with the concepts of innovative leadership to improve business performance and engagement and to motivate readers to rethink business models and customer and employee relationships Motivates readers to rethink business models, products and services, marketing, and customer and employee relationships with desired experiences in mind Brian Solis is globally recognized as one of the most prominent thought leaders and published authors in new media, and is the author of Engage! and The End of Business as Usual!  Discover how user experience design affects your business, and how you can harness its power for meaningful revenue growth.
Format: Electronic Resources
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At Your Service [electronic resource] : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques

2024-05-18T14:21:56Z

by Eliason, Frank.
Call Number 658.812
Publication Date 2012
Summary A guide to refocusing your business on those who matter most: customers and employees. Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get instant feedback about their products and services, and more. So why, then, are most companies not doing this? Instead, it seems as if customer service is at an all time low, and that the few companies who are choosing to focus on their customers are experiencing a great competitive advantage. At Your Service explains the importance of refocusing your business on your customers and your employees, and just how to do it.Explains how to create a culture of empowered employees who understand the value of a great customer experienceAdvises on the need to communicate that experience to their customers and potential customersFrank Eliason, recognized by BusinessWeek as the 'most famous customer service manager in the US, possibly in the world,' has built a reputation for helping large businesses improve the way they connect with customers and enhance their relationships At Your Service will appeal to leaders, managers, business owners, customer service professionals, and anyone who wants to learn how to add value to their organization.
Format: Electronic Resources
Click here to view book http://angliss.eblib.com.au/patron/FullRecord.aspx?p=822000

Summary : Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience.

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by Publishing, BusinessNews.
Call Number 658.812
Publication Date 2014
Summary Complete summary of Shep Hyken's book: "The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience". This summary of the ideas from Shep Hyken's book "The Amazement Revolution" shows that customer service isnât a department within a company â itâs everything the company does. If you can amaze your customers, they will become addicted to doing business with you or more correctly to the level of the experience they receive from you. In his book, the author presents seven amazement strategies from the best customer service focused organizations in the world, which you can use to bring your customers into a "Cult of Amazement". This summary is a must-read for any manager who wants to learn from the best and become the top service organization in their industry. Added-value of this summary: â¢ Save time â¢ Understand key concepts â¢ Expand your knowledge To learn more, read "The Amazement Revolution" and find out how to teach your employees to deliver a superior experience to your customers.
Format: Electronic Resources
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Dangerous Customer Service [electronic resource] : Dangerously Great Customer Service?How to Achieve it and Maintain it

2024-05-18T14:21:56Z

by Innovation, Impact.
Call Number 658.812
Publication Date 2011
Summary Dangerous Customer Services provides real help for real people in the real world. This book guide managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential their customer services including loyalty, training your customer and services across cultures.
Format: Electronic Resources
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Summary : Co-Creating Unique Value With Customers.

2024-05-18T14:21:56Z

by Publishing, BusinessNews.
Call Number 658.4658.4012
Publication Date 2014
Summary Complete summary of C.K. Prahald and Venkat Ramaswamy's book: "The Future of Competition: Co-Creating Unique Value with Customers". This summary of the ideas from C.K. Prahald and Venkat Ramaswamy's book "The Future of Competition" shows how commercial advantage used to be created by manufacturing a better product. Nowadays, value comes from the experiences of customers. In their book, the authors explain the basic principles of co-creation and how businesses can implement them in order to increase the value of consumer products. This summary will teach you how to make co-creation your starting premise, making your business more efficient, your customers more loyal and your profits healthier. Added-value of this summary: â¢ Save time â¢ Understand key concepts â¢ Expand your business knowledge To learn more, read "The Future of Competition" and find out the key to becoming a forward-thinking company and staying on top in the future.
Format: Electronic Resources
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Clients Driving Innovation.

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by Brandon, Peter S.
Call Number 690.0688
Publication Date 2008
Summary David Hume's revolutionary philosophies took an empirical approach to the study of human nature. Controversial in his time, he was accused of everything from atheism to moral corruption; he has since been recognized as one of the foremost thinkers of the late modern period, influencing the thought of nearly every philosopher in his wake. The arguments presented in his writings have survived three centuries of varying perspectives, and have had a lasting influence on the philosophy of mind, knowledge, religion, action, morality, economics, and politics. A Companion to Hume is the ideal resource for the study of one of history's most remarkable thinkers, demonstrating the range of Hume's work and illuminating the ongoing debates that they have generated. Comprised of twenty-nine expertly commissioned essays addressing such expansive topics of knowledge, passion, morality, religion, economics, and politics, this collection examines the paradoxes of Hume's thought and his legacy, covering the methods, themes, and consequences of his contributions to philosophy.
Format: Electronic Resources
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Corporate Governance in Israel 2011.

2024-05-18T14:21:56Z

by Publishing, OECD.
Call Number 658.4
Publication Date 2011
Summary The Review of Corporate Governance in Israel was prepared as part of the process of Israel's accession to OECD Membership. The report describes the corporate governance setting including the structure and ownership concentration of listed companies and the structure and operation of the state-owned sector. The Review then examines the legal and regulatory framework and company practices to assess the degree to which the recommendations of the OECD Principles of Corporate Governance and the OECD Guidelines on Corporate Governance of State-Owned Enterprises have been implemented.
Format: Electronic Resources
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Customer Satisfaction Planning : Ensuring Product Quality and Safety Within Your MRP/ERP Systems.

2024-05-18T14:21:56Z

by Hirata, Thomas T.
Call Number 658.812
Publication Date 2008
Summary Customer Service Planning: A New Approach Product Quality: The Need for Change Limitations of MRP/ERP Common Parts Problems and the Failure of MRP and Non-MRP Solutions Customer Satisfaction Planning: Theory Customer Satisfaction Planning: Implementation Manufacturing Planning: Supply and Demand Order Management and Manufacturing Scheduling Supply Chain and Business Management Building Customer Relations with CSP Making the Switch: How to Convert to Customer Satisfaction Planning Glossary.
Format: Electronic Resources
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The Celebrity Experience : Insider Secrets to Delivering Red Carpet Customer Service.

2024-05-18T14:21:56Z

by Cutting, Donna.
Call Number 658.812
Publication Date 2008
Summary The Celebrity Experience combines the best practices of the business world with those of the celebrity world to create a practical and proactive guide for anyone who wants to bring their business's internal and external customer service to the level of star treatment. Based on the unique ways celebrities are treated, the book shares techniques you can use to treat your customers to a red-carpet experience, guaranteeing repeat business and stellar word of mouth.
Format: Electronic Resources
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Clients First [electronic resource] : The Two Word Miracle

2024-05-18T14:21:56Z

by Callaway, Joseph.
Call Number 658.812
Publication Date 2012
Summary How honesty, competency, and caring will make you rich Throw out the sales manual. Get off the motivation elevator. Clients First is a two word miracle that can change your life. This book outlines a powerful path to riches that authors Joseph and JoAnn Callaway used to sell a billion dollars in real estate in just ten years-a feat never before achieved. Here, they explain the three keys to putting your clients first that helped them create one of the most successful realty firms in the U.S. Each of the three keys is important and can stand on its own. However, the success you can achieve when following the Clients First program can only be reached when all three keys are used in coordination.Explains how honesty ensures a strong client relationshipDetails the ways in which competency pervades all aspects of a client's perception of youShows how being a caring individual can win over a client on a personal level Unlock your potential by putting these to use in your life and your business.
Format: Electronic Resources
Click here to view book http://angliss.eblib.com.au/patron/FullRecord.aspx?p=918235

Special issue on 'Doing More With Less' with selected Services Marketing Papers from the ANZMAC 2010 Conference [electronic resource].

2024-05-18T14:21:56Z

by Finsterwalder, Jörg.
Call Number 338.761
Publication Date 2011
Summary The articles comprising thisebook of Managing Service Quality represent a selection of revised papers originally submitted to the Services Marketing Track and presented at the Australian and New Zealand Marketing Academy (ANZMAC) annual conference held in Christchurch, New Zealand in December 2010. This internationally recognised conference was hosted by the College of Business and Economics at The University of Canterbury and was attended by over 400 delegates from 28 countries. The theme of the conference was "Doing More with Less". This theme proved to be both relevant and timely at a number of levels
Format: Electronic Resources
Click here to view book http://angliss.eblib.com.au/patron/FullRecord.aspx?p=862148

User Group Leadership.

2024-05-18T14:21:56Z

by Malcher, Michelle.
Call Number 658.05
Publication Date 2015
Format: Electronic Resources
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Best Practices for Transportation Agency Use of Social Media [electronic resource].

2024-05-18T14:21:56Z

by Bregman, Susan.
Call Number 354.7623802854678
Publication Date 2013
Summary Timely updates, increased citizen engagement, and more effective marketing are just a few of the reasons transportation agencies have already started to adopt social media networking tools. Best Practices for Transportation Agency Use of Social Media offers real-world advice for planning and implementing social media from leading government practitioners, academic researchers, and industry experts.The book provides an overview of the various social media platforms and tools, with examples of how transportation organizations use each platform. It contains a series of interview
Format: Electronic Resources
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Re-Organising Service Work : Call Centres in Germany and Britain.

2024-05-18T14:21:56Z

by Shire, Karen A.
Call Number 381.1
Publication Date 2017
Summary This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work.
Format: Electronic Resources
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Human Resource Management in the Hospitality Industry [electronic resource] : A Guide to Best Practice

2024-05-18T14:21:56Z

by Boella, Michael.
Call Number 647.940683 BOE
Publication Date 2013
Summary Now in its ninth edition, Human Resource Management in the Hospitality Industry: A Guide to Best Practice, is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach, it provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment.Since the eighth edition of this book there have been many important developments in this field and this ninth edition has been completely revised and updated in the following
Format: Electronic Resources
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Roars of traditional leaders : Mong (Miao) American cultural practices in a conventional society / Chai Charles Moua.

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by Moua, Chai Charles.
Call Number 305.895972073 23
Publication Date 2012
Summary The aim of this book is to sustain the Mong cultural practices. It is based on the roaring views of fifteen Mong traditional leaders about the oral and cultural practices of the Mong people in the U.S. Maintaining the cultural legacies of a group of indigenous people such as the Mong Americans is imperative since they have more than 5,000 years of cultural traditions. The cultural and oral practices of the Mong New Year celebration, marriage custom, and traditional funeral rituals have been challenged as a result of the Mong migration from China, often through other host countries, to the United States. The Mong traditional leaders have been the vocal voices that are influential in regard to maintaining the Mong traditional culture.
Format: Electronic Resources
http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=449171

Tahiti Beyond the Postcard : Power, Place, and Everyday Life (Culture, Place, and Nature).

2024-05-18T14:21:56Z

by Kahn, Miriam.
Call Number 996.211
Publication Date 2011
Format: Electronic Resources
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Alabama Knights of Pythias of North America, South America, Europe, Asia, Africa, and Australia : a Brief History.

2024-05-18T14:21:56Z

by Peebles, Marilyn T.
Call Number 305.896073 23
Publication Date 2012
Summary The Knights of Pythias fraternal organization was founded in 1865. African American men were denied membership and created their own organization in 1880. In Birmingham, Alabama, these Pythians became the cornerstone of an African American business community as well as a source of civic pride and racial solidarity.
Format: Electronic Resources
http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=634874

The Non-Commercial Food Service Manager's Handbook [electronic resource] : A Complete Guide for Hospitals, Nursing Homes, Military, Prisons, Schools, and Churches

2024-05-18T14:21:56Z

by Brown, Douglas.
Call Number 647.95068
Publication Date 2007
Summary Finally, the non-commercial food service director has a comprehensive manual to aid them in their day-to-day operations. This massive 624-page new book will show you step by step how to set up, operate, and manage a financially successful food service operation. The author has left no stone unturned. The book has 19 chapters that cover the entire process from startup to ongoing management in an easy-to-understand way, pointing out methods to increase your chances of success, and showing how to avoid many common mistakes. While providing detailed instruction and examples, the author leads yo
Format: Electronic Resources
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Reinventing Virtual Events : How to Turn Ghost Webinars into Hybrid Go-To-Market Simulations That Drive Explosive Attendance.

2024-05-18T14:21:56Z

by Michael, Justin.
Call Number 621.382
Publication Date 2022
Format: Electronic Resources
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How to Open & Operate a Financially Successful Specialty Retail & Gourmet Foods Shop.

2024-05-18T14:21:56Z

by Brown, Douglas.
Call Number 641.300681
Publication Date 2016
Format: Electronic Resources
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Humanistic Perspectives in Hospitality and Tourism, Volume II : CSR and Person-Centred Care.

2024-05-18T14:21:56Z

by Ogunyemi, Kemi.
Call Number 338.4791068
Publication Date 2022
Format: Electronic Resources
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