Search Results for customer services - Narrowed by: Kandampully, Jay.

Managing Service Quality [electronic resource] : Selected Papers from the QUIS-11 Symposium

2024-05-20T04:52:18Z

by Kandampully, Jay.
Call Number XX(155928.1)
Publication Date 2010
Format: Electronic Resources
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The International Research Symposium on Service Excellence in Management (QUIS) [electronic resource].

2024-05-20T04:52:18Z

by Gustafsson, Anders.
Call Number 658
Publication Date 2014
Summary Leading, managing and organizing for service excellence is a never-ending quest by organizations seeking to achieve outstanding performance in their fields. Benchmarking one's own approaches against other organizations' best practices and gaining insights from their experiences are powerful means for enhancing results. Papers presented at QUIS13 gave a comprehensive overview of scholarly and managerial advances in service excellence and management with contributions from around the world. During the event, well-known scholars and business executives shared their views, research and experiences
Format: Electronic Resources
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Service Management : The New Paradigm in Retailing.

2024-05-20T04:52:18Z

by Kandampully, Jay.
Call Number 658.87
Publication Date 2011
Summary This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.
Format: Electronic Resources
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