Search Results for customer services - Narrowed by: Service industries.

Customer-Driven Transformation : How Being Design-Led Helps Companies Get the Right Services to Market.

2024-05-19T19:51:25Z

by Heapy, Joe.
Call Number 658.812
Publication Date 2018
Summary Transform your company's value proposition by using design thinking to instigate organisational change and creating winning services with this actionable guide.
Format: Electronic Resources
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An Introduction to Service Design : Designing the Invisible.

2024-05-19T19:51:25Z

by Penin, Lara.
Call Number 658.812
Publication Date 2018
Format: Electronic Resources
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One Size Never Fits All [electronic resource] : Business Development Strategies Tailored for Women (And Most Men)

2024-05-19T19:51:25Z

by Reeves, Arin N.
Call Number 658.4
Publication Date 2014
Summary <span><span>Women still are not rising to top leadership positions. Dr. Arin Reeves discovered that women often are more successful in the early stages of business development (networking, establishing relationships), but are blocked by the final stage-asking for business. This compelling book offers a series of alternative approaches that both firms and individual professional women can adopt and institute. The advice in this book can finally propel women to the top of firms in numbers equal to their male counterparts. </span></span>
Format: Electronic Resources
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Service Business Development [electronic resource] : Strategies for Value Creation in Manufacturing Firms

2024-05-19T19:51:25Z

by Fischer, Thomas.
Call Number 658.4012
Publication Date 2012
Summary A thorough overview of the strategies available for value creation through service business development.
Format: Electronic Resources
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The International Research Symposium on Service Excellence in Management (QUIS) [electronic resource].

2024-05-19T19:51:25Z

by Gustafsson, Anders.
Call Number 658
Publication Date 2014
Summary Leading, managing and organizing for service excellence is a never-ending quest by organizations seeking to achieve outstanding performance in their fields. Benchmarking one's own approaches against other organizations' best practices and gaining insights from their experiences are powerful means for enhancing results. Papers presented at QUIS13 gave a comprehensive overview of scholarly and managerial advances in service excellence and management with contributions from around the world. During the event, well-known scholars and business executives shared their views, research and experiences
Format: Electronic Resources
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The Abusive Customer : Breaking the Silence Around Customers' Aggressive Behavior.

2024-05-19T19:51:25Z

by Yorgov, Ivaylo.
Call Number 929.605
Publication Date 2023
Format: Electronic Resources
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Anatomy of services branding [electronic resource].

2024-05-19T19:51:25Z

by O'Cass, Aron.
Call Number XX(33630.1)
Publication Date 2011
Summary This e-book focuses on the anatomy of services branding.
Format: Electronic Resources
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