Search Results for customer services - Narrowed by: Time management.

Summary [electronic resource] : New Rules for Winning in a TimeStarved, AlwaysConnected Economy

2024-05-19T20:07:47Z

by Publishing, BusinessNews.
Call Number 658.812
Publication Date 2014
Summary This work offers a summary of the book "THE 24-HOUR CUSTOMER: New Rules for Winning in a Time-Starved, Always-Connected Economy" by ADRIAN C. OTT."Time is money" is an outdated concept; time is now, according to Adrian C. Ott, far more important than money when consumers make decisions. People don't want to spend their time on boring, repetitive tasks and companies who want to get ahead will realise the importance of this Time-Value tradeoff - is this product worth my time? - and act accordingly. Value > Price + Customer Time Investment is a formula all businesses should become familiar with.
Format: Electronic Resources
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Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson.

2024-05-19T20:07:47Z

by Evenson, Renee.
Call Number 658.3 EVE
Publication Date 2011
Summary Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting ò Time management ò Team development ò Conflict resolution ò Providi
Format: Electronic Resources
Click here to view book